Seat No, -----

GANPAT UNIVERSITY M.B.A. SEMESTER- IV EXAMINATION

April- May 2012 IV AOSLEH LEGAL ENVIRONMENT OF HRM

TIME:3HRS Marks:40

Instructions: 1. Figures to the right indicate individual marks of each question. 2. Substantiate your answers with practical examples as far as possible.

3. Be to the point & precise in your answers.

Q # 1 What are the objectives of Employee's State Insurance Act? What is the procedure for (8) registration & from seeking exemptions from the provisions from the act?

· Q # 2 Write short notes on the following: (8) (A) Problems of Trade unions in India. (B) Main provisions of The· Equal Remuneration Act, 1976.

Q # 3 (A) Define & explain the term "lay off' & distinguish it from retrenchment. (8) (B) An employer is nmning an industry where readymade garments are

manufactured & 200 workmen are employed. He desires to retrench 30 of its workmen. What should be taken by the employer to lawfully retrench them, who have put in inore than one year of continuous service?

Q # 4 "Absconding I Abandoning or NCNS (No call No show) is a very common phenomenon (8) in call centers & BPO's in India. Most of our attrition constitutes absconding cases. Though the employee abandons us, we still pay the salary till the last working day & the incentives earned in the previous month. As per the statutory compliances, we need to process & pay the provident fund". Critically analyze the above paragraph & answer the following questions:

(A) Are the organizations legally entitled to pay the employee his salary even if he absconds from work?

(B) Under which is this point illustrated. (C) Is there any time period for which we can STOP or HOLD the salary. · (D) What legal action can the employee take against the organization?

Q # 5 Define 'Continuous service'. Discuss the provisions relating to payment of gratuity under (8) the Payment of Gratuity Act, 1972 ·

'END OF PAPER'

Page 1 of 1

'-

Seat No. ______ _

GANP AT UNIVERSITY M.B.A. ---=--- SEMESTER- IV

Regular/ ATKT Theory Examination April- May 2012 IV A06SHR Strategic Human Resource Management

Time: 3 Hrs. Wt: 40Marks

Instruction:

1. It is a closed book examination.

2. All questions are compulsory.

3. Figures to the right indicate weightage of the question.

4. Substantiate your answers with suitable examples.

Q# 1 "Strategic Human Resource Management is important for gaining competitive 8 Marks advantage in today's era." Explain the given statement with suitable examples.

Q#2 Explain the various nontraditional investment practices carried out in 8 Marks organization to achieve organizational success.

Q#3 Write a short note on strategy driven role behaviors and practices. 8 Marks

Q#4 Explain the concept of strategically oriented performance management system. 6 Marks

Q#S Write short note on the following: 10 Marks

a) Determinants oflntegration & Problems of Integration

b) Cultural Issues ofExpatriates

End of Paper

-------

GANP AT UNIVERSITY M.B.A. SEMESTER-IVEXAMINATION

April/May-20 12

SEAT NO.

IV A07IHR International Human Resource Management -----TIME: 3 HRS. · M.AR\CS· 40 Instructions: 1 .All questions are compulsory 2.Draw figure if required Q#l (A) (B)

Q#2

What are the HR issues related to the International Mergers and Acquisitions? What are the challenges for the HR functions of the multinational firms?

3 3

(A) What are the Cross cultural communication problems arise? 5 (B) How have trade unions responded to multinationals? Have these responses been 5

successful?

Q#3 (A) What are the different leadership styles adopted by different cultures, give appropriate 4

examples. (B) Describe the main difference in the Going Rate and Balance Sheet approaches to 5

international compensation.

Q~ 5 (A) As a newly appointed Project Manager of a research team, you consider that you will be

able to manage the project virtually from your office in London, even though the other six members are located in Munich. This will solve your personal dilemma as your family do not want to be relocated. The project has a 6-months deadline. What factors should you need to consider in order making this virtual assignment effective?

(B) Discuss the factors moderating the performance of expatriates in international 5 assignments.

Q#5 International Labour Organization, explain in detail. 5'

END OF PAPER

TIME: 3 HRS.

(;ANP AT UNIVERSITY M.B.A. SEMESTER-IV EXAMINATION

AJ>RJL-MA Y 2012 IV A05SMA SERVICES MARKETlN(;

------ --------------------------------- ------------- --------·-·- ----------------Instructions: 1. All questions arc compulsory 2. Draw figure if required

SEAT NO.

- , Q#l What is customer satisfaction. and why is it so important? Discuss how customer satisfaction can (5' )

be intluenced by each or the following: product attributes and features; customer emotions: attributions for success or failure: perceptions of fairness; and family members or other customers?

--Q#2 One of the underlying frameworks for the services marketing is the services marketing mix . (5 ) Discuss why each of the three new mix elements (process. people. and physical evidence) is included.

Q#:\ What are examples of services that are high in credence properties? How do high credence (5 - ) properties affect consumer behavior for these services? Why are consumer experiences so important in the evaluation process lor services?

Q#4 Name three services you purchase in which price is a signal to quality. Do you believe that there (5 ) are true differences across services that are priced high and those that are priced low? Why or why not?

Q#S Oiscuss the four common types of constraints (time. labor. equipment, and faci I ities) facing (5- ) service businesses and give an example of each .

Q#6 Define service culture. Why is service culture so important? Can a manufacturing firm have a (5 ) service culture? Why or why not?

Q#7 Can provider gap 4 be closed prior to closing any of the other three provider gaps? How? (5 ' )

Q#8 How can an effective physical evidence strategy help to close provider gap 2? Explain.

Seat No. ___ _

GANP AT UNIVERSITY M.B.A. SEMESTER- IV EXAMINATION

APRIL-MAY 2012 IVA06SMB STRATEGIC MARKETING AND BRAND

MANAGEMENT TIME:3HRS. Marks: 40

Instructions:

1. All the questions are compulsory. 2. Figure on the right side indicates the marks ofthe question.

Q # 1 "Irrespective of the difference between men and women on various parameters, (6) sports goods manufacturers and sports events marketers pursued their traditional male oriented marketing policies for many decades. However, in recent times a radical change in the social and financial status of women saw many of them taking up sports as a career. This has caused marketers to add a female oriented focus to their strategies. In such a situation, Marketing Sports to Women has not only become a challenge but also an opportunity for marketers" - Elaborate the statement and device the marketing strategies with suitable example.

Q # 2 What associations do consumers have for 'Amul' brand? What are the implications (6) of these associations in terms of building brand equity for and increasing the consumption of' Amul' brand products against competitors?

Q # 3 What were the keys for success for Coffee Cafe Day (CCD) in building the brand? (6) What were its brand values? What were their sources of equity? What does it take to make a world class global brand? Can CCD become number one? What hurdles must it overcome? In terms of the Indian market, what do you see as CCD's biggest challenges?

· Q # 4 Do you think the rebranding and repositioning of the company successfully (4) transferred the equity from the old name to the new one? Justify with suitable example.

Q # 5 "In an increasingly competitive world, multinational companies are exploring . (6) remote markets to position global brands. This strategy has leveraged the market access of global brands to a regional level. Such accessibility to markets is further reinforced by reducing trade barriers through far-reaching business communication strategies, product and market development programs and consumer relations". -Elaborate the statement is terms of opportunities and challenges associated with it with suitable example. Also devise the marketing strategies for the same market with suitable product.

Q # 6 "Today many consumers refuse to act according to their demographic segments and (6) have little respect for traditional branding strategies. The pattern of consumption is becoming a reflection of emotions and state of mind. In pursuit of personal happiness people follow their own agenda, going against former modes of authority, status and ideology. They consume whatever they feel is an expression of their personality."- Elaborate the statement with suitable example.

Q # 7 "When it comes to developing a brand, name is the single most important decision (6) which can be taken by the marketer himself. The rest is decided by customers depending on how distinct the service or product is, when compared to that of the competitors."- Agree or Disagree? Justify your statement with suitable example.

END OF PAPER

Seat No .....

GANPAT UNIVERSITY

M.B.A.SEMESTER-IV EXAMINATION

April-May 2012

IVA07RMA RETAIL MANAGEMENT

Time:3 HRS Marks:40

All questions are compulsory. Figures at right indicate respective marks. Close book examination.

Q#l Define retailing. What is the role of retailing in marketing mix and in the

marketing channel?

Q#2 What factors should a supermarket chain consider while considering whether to locate as a free standing store on an important street or in a large upcoming mall?

Q#3 How far do you agree with the view that sales promotions only have short-

term effects and cannot be used to build the retail brand image?

Q#4 Assume that you're starting a new restaurant catering to college students and plan to use college students as waiters and waitresses. What human resource

problems would you expect to have? How could you build a strong organizational culture in your restaurant to provide outstanding customer

service?

Q#S Which is more difficult, implementing a merchandise plan for a small

bookstore or book superstore? Explain your answer.

Q#6 Consider the viability of a retail strategy that uses service differentiation to create sustainable competitive advantage. What implications does such a

strategy have for resource allocation?

Q#7 Discuss the role of retail technology in attaining efficiency in store operating

processes.

Q#8 Distinguish between push and pull motives behind internationalization of

retailers.

----------------){---------------

(5)

(5)

(5)

(5)

(5)

(5)

(5)

(5)

Seat No. ___ _

GANPAT UNIVERSITY M.B.A. SEMESTER-IV EXAMINATION

April/May 2012 IV AOSWCM WORKING CAPITAL MANAGEMENT

TIME: 3 HRS Marks: 40 Instructions:

(1) It is a closed book examination (2) All questions are compulsory. (3) Figures to the right indicate the weightage of the question

Q#l A firm makes monthly cash forecasts and distributes these forecasts to a daily (6) basis. For the upcoming month anticipated cash inflows are Rs 10, 00,000. Each of the first two weeks has five working days. 20% of the month's total cash receipts are expected to be received during the first week and 28 percent are to be received during the second week. Within each week receipts are expected to be received as follows:

The firm writes cheques on Tuesday for the entire week's expenses, except for taxes. 10 percent ofthese cheques are cashed on Tuesday, 5 percent on Wednesday, 60 percent on Thursday and remainder on Friday. Cheques totaling 2, 50,000 are to be written on Tuesday of the first week and cheques for the amount 2, 00,000 to be written on the Tuesday of the second week. A tax payment of Rs 1, 00,000 will be made on Wednesday of the second week via mail transfer. Beginning cash is Rs 50,000. This is also the desired cash level to be maintained during the first two weeks of the upcoming month. Generate daily cash forecast for this two week period.

Q#2 Universal Ltd. company has annual sale of Rs. 24, 00,000. After six months an ( 6) account is turned over to a collection agency and in the average one percent of the total receivable volume is never received by the firm. The current policy and the expected effects of the two proposed policies A and B are compared in the following table.

Present olicy Additional sale 0 (%) A vg. collection 1 month period

Policy A Polic B 25 35

2 months 3 months

Default losses 1 3 6 (%)

Determine the marginal profitability from relaxing the credit policy first from the present policy to policy A and then from policy A to policy Band comparing the marginal profitability to the required rate of return (20%) on the additional

Page 1 of2

investment in receivables. Additional information- S.P per unit Rs 10 out of which the variable cost is Rs 7.

Q#3 Critically examine the Heuristic Approach to receivable management. What are ( 6) the factors that are considered in Heuristic approach and how weights are assigned to them?

Q#4 Write a short note on the followings: ( 6) a) Treasury bills b) Commercial bill c) Euro notes and Euro commercial paper

Q#5 ABC Finance Ltd. invested Rs 5, 00, 000 at the beginning of the year. The ( 5) company pulls out Rs. 45,000 at the end ofthe first quarter. Rs 55,000 at the end of second quarter and Rs 35,000 at the end offourth quarter. Ifthe company invested an additional Rs 1, 00,000 at the end of third quarter and has 5, 35,000 still invested at the end of the year what rate ofretum did the portfolio earn? Assume that the company earned 20,000 interest during the first quarter, 15,000 the second quarter, 20,000 in the third quarter and 15,000 in the fourth quarter.

Q#6 A firm's requirement of materials is 3,000 units (price Rs 20 per unit) for 6 days. (6) The ordering cost per order is Rs. 30 and the carrying cost is Rs 0.50. If the schedule of discount given below is applicable to the firm, determine the most economical order quantity.

Lot size Discount Rate 1-499 None 500-699 1% 700-999 2% 1000-2499 4% 2500 and above 7%

Q#7 It is June 30 and the ABC company is trying to forecast cash inflows for the next 6 (5) months of the year. The following credit sales information is available (in crores)

Apr 30 May 35 June 30 actual July 45 Aug 70 Sep 150 Forecast Oct 200 Nov 125 Dec 45 Forecast

From prior studies the treasurer has determined that appox. 85% of the sales are uncollected in the month of sale. 60% still uncollected at the end of 1 month after the sale. 10% are uncollected 2 months after the sale. The last 10% with the exception of bad debts (2% of sales) are collected in the third month after the sale.

a) Forecast the cash inflow by months from July through December b) Forecast the account receivable at the end of each month ( bad debts are

written off at the end of 3rd month)

END OF PAPER

Page 2 of2

Seat No. ----

GANPAT UNIVERSITY M.B.A SEMESTER- IV EXAMINATION

April-May 2012 IVA06lFM INTERNATIONAL FINANCIAL MANAGEMENT

Marks: 40 yriME.: 311£-t.S.. -· ... ,,-~ ~- -· . ;.---~:;.:.:::-·.---.i: ----------------------------~~------------------------------------I II 'it nH·tions:

l. figun·s to the right indicate marks of each question. Show m·cessary calculation as a part of your answer.

3. \nswN·s should be to the point.

()#l D1~;cuss vurious types ofinstmments that are traded in euro currency market. (06) () J2 ( urrently, the spot exchange rate is €0.800/$ and the three-month forward exchange rate (06)

is €0.7994/$. The three-month interest rateis 8.0% per annum in the U.S. and 5.0% per annum in the Germany. Assume that you can borrow as much as $1,000,000 or I ).1(/(),()!}Q.

1. Determine whether the interest rate parity is currently holding. 2. If the IRP is not holding, how would you carry out covered interest arbitrage'~

Show all the steps and determine the arbitrage profit. Q#J C<tpital Budgeting tor foreign project is considerably more complex than that in domestic (06)

case. Identify the factors that add complexity. Q#4 A fim1 in Mumbai wants to buy equipment costing USD 5 million from a company in (06)

'lew York. The Indian firm will be permitted to pay the amount in three months. The t..urrcnt spot rate of the U.S dollar is USD/INR 45. The firm expects the spot rate of the U.S dollar to change in three months. The spot rate may be USD/INR 44, 44.5. 46, 4td, or 47. The three month forward rate is USD/INR 46. The interest rate is 6 per cent in fndia and 4 per cent in U.S. Calculate the cash flows under each alternative course of tl uon considering transaction exposure.

Q#5 What is interest rate risk? Evaluate interest rate swaps. (06) Qtt6 Solve the following: (06)

(A} Find out EURIUSD ifUSD/INR is 44.J5~45.50 and EURJINR is 57.50-58.25. (B) The annual interest rate is 4% in U.S. and 6%. India. The current spot rate is 1. TS IYINR 45. If a change in Indian inflation rate causes the expected future spot rate to 11'-.D/fNR 47, what should be the Indian interest rate be? (C) Find out the one month forward rate of US dollar if spot rate is Rs. 45.00 and the {(Jrward premium is 12 per cent. (B) Consider the following bid·askprices: Rs. 51.00-51.15/US $ and 6Mmonths fonvard rat\.. 51.25-51 .34/US$. Find out fmward premium or discount. (E) Calculate Quality Spread Differential from .. the follow .. ing information: . ' fl .,, .t111t'd l-Fixed Rate 11.25% 10.00% lloating Rate LIBOR+O.SO% LIBOR

Q# J \Vntc a note on multinational working capital management. (04)

END OF PAPER

Page 1 of 1

Seat No. ----GANPAT UNIVERSITY

M.B.A. SEMESTER-IV EXAMINATION April-May 2012

IV A07SFM STRATEGIC FINANCIAL MANAGEMENT TIME: 3HRS. Marks: 40 INSTRUCTION:

• This is closed book examination. • Right hand side indicates marks. • Answer to the point. • Give appropriate example when needed.

Q#l (8) (A) Distinguish between factoring and forfeiting (B) Distinguish between acquisition, alliances and joint ventures.

~ 00 (A) Reliance Industries taken loan amounting Rs.50282300 for five years period with

agreement of paying five equal annual Installments (EAI) of Rs. 15000000 at the end of each year. You are required to prepare interest charged each year in P&L account of company based on i) SOYD, ii) Effective rate of interest and iii) SLM.

(B) MTN Ltd. plan to use excess cash for the purpose of share buyback. Other data related to assets and liabilities of MTN Ltd. is as follow:

• Total Cash= Rs.4000 Lacks • Other Assets = Rs.6000 Lacks • Excess Cash = Rs.2000 Lacks (may used for share repurchase) • Total Debt= Rs.4000 Lacks • Net Income= Rs.lOOO Lacks • Earning rate on Excess Cash = 5 per cent • Share Outstanding = 500 Lacks • Price/Earning = 20 (remain const pre and post buy back) • Tax Rate = 40 per cent

Show the effect of share repurchase on the balance sheet and finance (Market price, Book value, Return, Debt-equity ratio) of MTN Ltd.

Page 1 of2

Q#3 XYZ Ltd. Consider company ABC Ltd for the purpose of acquisition. Company (8) ABC Ltd. has currently revenue of Rs.l 000000 with expected growth of 20 percent for first 3 years and growth of 3 per cent then after. Profit margin in company is 20 per cent with 50 percent applicable tax rate. Company ABC Ltd required investing 10 per cent of available fund in first three year of super normal growth and 5 per cent then after. Current cost of capital for XYZ Ltd is 10 per

Q#4

cent. You are required to find out:

A. What is valuation of ABC Ltd for XYZ Ltd? B. If no investment required in normal growth period what may change in

valuation of ABC Ltd? C. If tax rate decrease to 40 per cent in a) and b) what may new valuation? D. Giver your suggestion if ABC Ltd is available to XYZ Ltd at Rs.500000.

(A) Discuss different takeover defenses strategies in brief (B) Explain stages of leverage buyouts and importance of leverage buyout.

.(8)

Q#5 Required to find out lease rentals for five years noncancellable lease contract with (8) pre-tax expected rate of 22 per cent for following conditions: a) 10 per cent stepped rental b) Lease rental deferred for first two years c) Bell shaped rental with step up of 25 then 40 percent and step down back to

25 per cent d) Ballooned rental with 30 and 40 per cent of present value oflease collected

at last two years e) Zigzag in which lease are L, 1.1 L, 1.3 L, 1.2 L and 1.25 L respectively for 1

to 5 years

END OF PAPER

Page 2 of2

Seat No.

GANPAT UNIVERSITY M.B.A. SEMESTER-IV EXAMINATION

April..:May2012 IVA08IMA INSURANCE MANAGEMENT

li ME: 3HRS.

lNS~fR~!l~~~~~):sed book e~~n~i~,~~y<;~: ·>··~t~{·~--.~~1:-• Ri ght hand side indicates marks. • Ans\vcr to the point. • Give appropriate example when needed.

()!il Write down principles of insurance. ( (l)

Q+12 Write short note on following insurance: · (1 2) (A) Bancainsurance (B) Health insurance (C) Privatization in insurance

(}#J Brief the direct marketing methods used in insurance industry. ! 6 ~

Q#-t Hnef the following Act: (8) (A) Life Insurance Act, 1956 (B) Insurance Regulatory and Development Authority Act, 1999

Q#5 Discuss importance of insurance as rural and social responsibility. Also, expla in (8) claim settlement and management in insurance.

END OF PAPER

Page 1 of 1

. ·'

Seat No.

GANPAT UNIVERSITY M.B.A. SEMESTER-IV EXAMINATION

April-May 2012

--

IV A08MHS MANAGING HOSPITALITY SERVICES TIME: 3 HRS. Marks:40 Instructions:

1. This is a closed book examination. 2. All questions are compulsory. 3. Figures to the right indicate marks of each question. 4. Be precise and to the point in your answers. Substantiate your answers with suitable examples.

Q # 1 With suitable example explain the organization chart of the front office. Explain in (6) detail the types of hotel registration record.

Q # 2 "Some methods of training housekeeping personnel are more expensive than others (6) but are also more effective in terms of time required for comprehension and proficiency that must be developed". Explain the statement in detail.

Q # 3 Discuss any five types of rooms in detail. How in - room services and facilities (6) differ among various categories of hotel? Explain with genuine example.

Q # 4 "Menus are more than the conventional function of a communications and selling (6) tool but also a research and experimentation device that can be studied to increase restaurant profit". Elaborate the statement in detail.

Q # 5 What are the various methods of pricing the rooms? Explain the factors influencing (6) the room charges and pricing.

Q # 6 Explain various growth drivers ofindian hospitality Industry. (6)

Q # 7 Write a note on "The Sarai Act-1867". (4)

'END OF PAPER'

Seat No.

GANPAT UNIVERSITY M.B.A. SEMESTER- IV EXAMINATION

APRIL-MAY 2012

----

1IVA02MCS MANAGEMENT CONTROL SYSTEMS TIME: 3HRS. Marks: 40 Instruction: Figures to the right indicate percentage weightage of each question.

Q # 1 'Management Control is the process by which manager influence other members of the (5) organization to implement the organization's strategies.' Explain.

Q # 2 What is performance related compensation? What are its advantages? What are the (5) pitfalls against which we must guard ourselves before introducing the same?

Q # 3 Describe the project planning and performance evaluation techniques in respect of a (5) project. ·

Q # 4 Why is it important to distinguish between the performance of a manager and the (5) performance of the organization subunit for which the manager is responsible? Give an example.

Q # 5 'Under the general guidelines for transfer pricing, the minimum transfer price will (5) vary depending on whether the supplying division has unused capacity or not.' Do you agree? Explain.

Q # 6 What do you mean by budgetary control system? Explain the process of budgetary (5) control in an organization.

Q # 7 The MS Company uses ROI to measure the performance of its operating divisions. A (10) summary of the annual reports from two division is shown below. The company's cost ofcapital is 12%.

Capital invested Net income ROI

Requirements:

Division A Rs.2,400 · Rs.480

20%

1. Which division is more profitable?

Division B Rs.4,000 Rs.720

18%

2. At what cost of capital would the divisions be considered equally profitable? 3. What performance measurement procedure would more clearly show the

relative profitability ofthe two divisions? A. Suppose the manager of Division A were offered a one-year project that would

increase his investment base (for that year) by Rs.l,OOO and show a profit of Rs.150. Would the manager accept this project if he were evaluated on his divisional ROI? Should he accept this project?

'END 0 F PAP E R'

Seat No.

GANPAT UNIVERSITY M.B.A. SEMESTER-IV EXAMINATION

APRIL-MAY 2012

-----

IV AOlEMI ENTREPRENEURSHIP AND MANAGEMENTOF INNOVATIONS

TIME: 3HRS Marks: 40

Instructions 1. It is a closed book examination. 2. All questions are compulsory. 3. Figures to the right indicate the marks of each question.

Q # 1 Discuss at least five competencies required to be a successful entrepreneur, giving the 5 example of any successful entrepreneur of your choice.

Q # 2 "Entrepreneurs are born and not made". In view of this statement, justify the need for 6 Entrepreneurship Development Programs. Enumerate their aims, and a few institutions providing support and training to entrepreneurs in India.

Q # 3 "Developing countries need imitative entrepreneurs rather than innovative entrepreneurs". 7 Evaluate this statement in light of the contribution of entrepreneurship to the growth of Indian economy.

Q # 4 Creativity has to be an unbound activity, but various methods have been adopted for 7 creative problem solving, especially in organizations. Discuss at least five such methods. Justify the need for these structured methods.

Q # 5 What are new products? What strategic aspects should you consider in new product 7 development?

Q # 6 Identification of opportunity is the starting stage of setting up of an enterprise. Justify. 8 What are the sources of opportunities? Discuss how the opportunities identified are screened, using different criteria.