Future of Local Government

Future of Local

GovernmentA Dialogue on the Role of Technology in the Future of Local

Government, the impact that mobility, data analytics and cloud could have on local government.

Forecast: Cloud

TechnologyIts changing the way we liveIts changing the way business functions

But is it changing local government?

"Transistor Count and Moore's Law - 2011" by Wgsimon - Own work. Licensed under Creative Commons Attribution-Share Alike 3.0 via Wikimedia Commons

Technology Phenomena

Moore’s LawDoubling every 2 years

Will it continue?Probably but not with transistors as they will soon reach the limits of physics.

Carbon Nanotubes?strongly correlated materials?III-V materials?

Computer Power

I have a job offer you.Its about 14 days worth of work.

$1,000 per day $1 per day doubling

Choice of Payment.

Option 1. Option 2.

1 2 3 4 5 6 7$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$1,000 per day

1 2 3 4 5 6 7$0

$20

$40

$60

$80

$100

$120

$140

$1 per day



1 2 3 4 5 6 7 8 9 10 11 12 13 14$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

$14,000

$16,000

$1,000perday

1 2 3 4 5 6 7 8 9 10 11 12 13 14$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

$14,000

$16,000

$18,000 $1perday

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$1 per day Doubling

$2,000,000

Computer Power

Linear scale 50km high


Data Explosion

20090.8 ZB

2010

1.2 ZB

2015

7.9 ZB

202035 ZB

1 Zettabyte = 1,000,000,000,000,000,000,000 bytes of data zetta, exa, peta, terra, giga, mega, kilo


Networks

Technology DriversTechnology Phenomena Emerging Trends Benefits

Mobile

BigData

Cloud

Technology DriversEmerging Trends

Mobility


Embedded Technology, Big Data and Analytics


Cloud


Mobile

BigData and Analytics

Cloud

Productivity

Insight

Hindsight

ForesightPrediction

Bene

fits

Maturity

Historical Reporting

Real TimeReporting

Multi Dimensional Data Analytics

PredictiveAnalytics


Mobile

BigData and Analytics

Cloud

Productivity

Insight

Hindsight

ForesightPrediction

Collaboration

WHY?

So Why Do Councils Need To Consider Technology?

Capacity

Rising Public ExpectationGrowing Service PortfolioContinued Cost Shifting

Serv

ice

Dem

and

Serv

ice

Capa

cityRevenue Constraints

Skills ConstraintsTechnology Constraints

Fiscal Imbalance

Capability

Credibility

Stop sector wide, duplication, waste, wrong scale

Stop skills shortage and the looming capability gap

Stop poor knowledge management and difficulties in sharing public information

Address the unmet public expectation

Rebuild credibility and confidence in councils

Rebuild relevance to our communities

wrong scale

Capacity

Capability

Credibility

Better Customer Experience

Stronger More Resilient Communities and Council

Problems Strategy BenefitsImprove CollaborationLeverage TechnologyBetter Strategic Decisions Through Analytics

Foster More Bottom up Top Down Innovation

Improved Community

Engagement

SolutionHow are we going to get there

What’s got to change

Improve Collaboration

Leverage Technology

Better Strategic Decisions Through Analytics

Foster More Bottom Up Top Down Innovation

Improved Community

Engagement

Cloud

How Should Councils Leverage Cloud?

Does each council procure its own cloud?

Does not stop the duplication

Marginal overall cost savings

Wrong scale for most effective productivity

It doesn't help deliver seamless joined up governmentMADNESS

Outlook: cloudy with the odd chance of drizzly productivity

How Should Councils Leverage Cloud?

Should councils join their vendor cloud?councils

councils

councils

councils

councils

Does not facilitate effective sector or regional collaboration

The wrong scale in many situations

Limited progress towards seamless joined up government

A Sector Approach to Cloud

Sector-wideLocal Government Cloudas a Platform for Collaboration

Retain relationship with preferred vendor cloud

Councils remove the need to maintain multiple relationships into many different clouds.Access all your clouds through one secure relationship into one secure cloud.

Achieve the right scale Improved productivity by doing things at the scale that gives the greatest productivity, which could be local, regional or state-wide collaboration.Makes dealing with State and Federal Government more efficient

Foster greater collaboration

These arrangements lend themselves to allow better access to shared data.Greater opportunity for shared innovation.Greater opportunity for shared services.

etc…LGCloud

So What are we proposing?

A Sector-wide Local Government Cloud Platform to enable collaboration across all of the different cloud initiatives.

etc…Local Government

Cloud Platform

Councils

Where to start

Lots of services

Lots of opportunities

Bottom Up

Top Down

Road management Road Management Plan Parking Parking permits Council roads and traffic powers Parking fines Recreation and culture Libraries Planning permits Planning schemes Building controlFamily and young children's services Child Care FacilitiesPre-SchoolsMaternal and Child Health FacilitiesToy LibrariesFamily Day CarePlaygroupsKindergartensYouth services Aged services Disability services Health services Municipal Public Health Plan Animal management Waste management Waste services Regulations of waste

Customer Facing Services

Corporate Services

Organisational DevelopmentHuman Resource Management• Employee Competency Development• education and training • Employee Performance Management• Employee Satisfaction• Employee Recruitment and Retention• payroll management • health and medical servicesOccupational Health and SafetyCorporate Finance• Finance - Accounts Payable• Finance - Accounts Receivable• TreasuryCorporate Governance and RiskProcurement• Category Management• Outcome Management • Policy Management• Strategy and Planning• Go-To-Market• Evaluate, Negotiate Award • Implement and Manage• Procure-to-Pay ProcessesLegal• Contract Management• Risk Mitigation• Governance and Advice

Information Technology• Systems of Record• Systems of EngagementKnowledge Management• Data analytics• Business Intelligence• Reporting• Decision Support• Attention ManagementRecords Management• Identification of Content• Capture of Content• Store of Content• Deliver of Content• Treat of ContentSpatial Data Management• 2D Geospatial Representation• 3D Virtual Representation• BIMProperty• Property Information• Property Valuation• Property Rates Assessment and CollectionCustomer Relations• Customer Strategy • Relationship Management• Communications and Engagement• Corporate InformationCouncil Planning and Performance• Service Analysis and Development • Quality, Process Improvement and Change

Where to Start

ComplexityLikely Difficulty to Improve

Bene

fits

Pote

ntial

For

Impr

ovem

ent

Filters

Benefits vsComplexity

Target Areas for

Improvement

Can WeDecompose& Simplify?

Too HardNot worth the risk

Question Why?Is it where we want

to put our effort?

M&CHProcure to Pay

Road Management

BenefitsBetter customer experience. 40%KPI 1: percentage of services delivered online.KPI 2: proportion of joined up services.KPI 3: proportion of information sources integrated into the service gateway.Stronger More Resilient and Sustainable Communities and Councils. 60%KPI 1: engagement with the community.KPI 2: innovation partnershipsKPI 3: productivity of service deliveryKPI 4: sustainability of councils service delivery.

Customer Relations

29%434

42%

3434

71%

19%322

50%

3455

69%

29%434

42%

3434

71%

29%434

42%

3434

71%

M&CHProcure to Pay

Road Management

Complex = 5, Simple = 0

Policy

Legal

Governance

Technology

Process

Diversity / Uniformity

Risk

Complexity Score

Customer Relations

2

2

1

3

3

1

4

2.3

Complexity

4

4

3

4

5

5

3

4.0

1

1

1

2

2

1

1

1.3

3

1

2

4

4

5

3

3.1


Bene

fits

Pote

ntial

For

Impr

ovem

ent

Filters


Target Areas for

Improvement

Can WeDecompose& Simplify?

Too HardNot worth the risk

Question Why?Is it where we want

to put our effort?


Bene

fits

Pote

ntial

For

Impr

ovem

ent

Filters


Procurement

Road Management

ITRecords Management

Customer Relations

LegalPerformance

M&CH SystemsLibrary Systems

Data Analytics

DR


Bene

fits

Pote

ntial

For

Impr

ovem

ent

Filters

Scale

PerformanceLocal

Regional

State

Vendor

M&CH SystemsLibrary

SystemsRoad Management

IT

ProcurementData Analytics

Customer Relations

Records Management

Legal

M&CHProcure to Pay

Road Management

Customer Relations

Costs

Timeframe

Critical Dependency

Risk

Months Years

$x ms

aut viam inveniam aut faciam

crede quod habes, et habes

Months Years

$x ms



Months Years

$x ms



Months Years

$x ms



20182018

2016

Governance

2018

Platform

Projects

2015

Framework

Rationalisation

Strategic Direction

Investment Logic Map

Prioritisation

Pilot and Way-finder Projects

Full Implementation

20182018

2016

Governance

2018

Platform

Projects

2015

Framework

Rationalisation

Strategic Direction

Investment Logic Map

Prioritisation

Pilot and Way-finder Projects

Full Implementation

2016

Colla

bora

tive

Inno

vatio

nCouncil

TechnologyCan help bring about positive change in local government

Documents

Future of Local Government