Fernando Parra

Email: Frnnd123@gmail.comCell Phone#: 619-855-6811

PROFILEPerformance-driven and customer-centric Facilities and Customer Service Manager known for being a highly motivated self-starter. Ability to motivate and mentor diverse professional teams. Possesses a broad-based background, exceptional work ethic, and commitment to organizational objectives within a highly competitive and rapidly changing marketplace. Motivated to achieve goals and overcome obstacles, a welcome addition to any team as a solution provider who consistently earns the confidence of peers and customers with the desire to exceed expectations in all aspects of professional performance.

WORK EXPERIENCE

Headquarters Facilities ManagerJewish Family Service of San Diego - San Diego, CA – September 2007 to March 2016Office ManagerJewish Family Service of San Diego - San Diego, CA – October 2006 to September 2007

• Execute daily upkeep of the corporate headquarters and satellite offices including safety and security for employees and visitors.

• Train employees in the Injury & Illness Prevention Program (IIPP) in accordance with California Worker's Compensation laws.

• Implement, train and facilitated monthly and quarterly OSHA inspection in all 5 San Diego facilities and 2 in Palm Desert to ensure OSHA compliance; manage updates and apply corrections.

• Partner collaboration and involvement with the successful opening and continuous facility operations of a new corporate office from 6,600 square feet to 25,000 square feet location; as well as new facility operations of an additional 19,000 square feet new corporate office.

• Provision of maintenance of all office equipment; organize and supervise facility and ground inspections and preventive maintenance programs.

• Coordinate a team to respond to the daily help-desk ticket requests.• Execute the closing, moving, opening of satellite offices in San Diego County as required by upper

Management and program contracts.• Develop and design space planning best allocation and utilization of space & resources for new sites.• Contributed to the successful implementation of evacuation and panic button procedures and Provide

Company-wide employee training as needed in emergency preparedness, evacuation and safety procedures.• Develop a team of motivated and dedicated facilities and front desk employees.• Examine and maintain the safety of all office equipment; organize and supervise facility and ground

Inspections and preventive maintenance programs.• Implement an effective and positive on-boarding experience for new employees and interns.• Prepared and ensured compliance to all operating budget reports.• Coordinate control of facilities' P&L with responsibility for managing budgets and cost.• Support executive team's special events (with as many of 200 attendees) and other initiatives with action plans

for immediate execution.• Coordinate with facilities team the everyday and weekly conferences, workshops, seminars and other

encounters.• Oversee acquisition, installation and commissioning of equipment that are required for the facility – IT

Systems, Security Systems, HVAC units etc.• Foster favorable relationships with community service industries for the benefit of the agency (local police

officers, firefighters, business neighbors, ADL).

Operations ManagerCompUSA - San Diego, CA - May 2006 to September 2006

Emphasis on exceptional customer service to improve and maintain store performances• Successfully supervised 45 employees within multiple departments.• Proven ability to successfully hire, train and motivate a cohesive, efficient and service-oriented staff.• Performed essential functions such as: interviewing staff, performance reviews, and training programs to new

retail staff.• Administered employee payroll, benefits and insurance.• Supervised the maintenance of store organizational database/archive and administration files.• Forecasted sales volumes to boost up the profits in collaboration with the General Manager and Sales

Manager.• Provided input regarding stock control as well as managed stock levels.

Store DirectorHollywood Video - San Diego, CA - September 2004 to May 2006

Managed and reinforced service expectations of both internal and external customers to maximize a positive experience

• Created an environment that allowed employees to do what is necessary to resolve customer issues quickly and correctly

• Created business plans, monitored all sales goals, and set store goals aligned with the company's strategic sales plan

• Analyzed store's financial data and took action to grow revenues, control costs, and ensure appropriateinventory management

• Maintained accountability to ensure that proper cash controls and loss prevention procedures are in place and followed per company standards

• Reviewed merchandising standards and marketing programs while maintaining a clean store environment• Launched incentive ideas to increase customer loyalty and improve profit/growth margins.

EDUCATIONSouthwestern College - Chula Vista, CAArts/General EducationUniversity of San Diego - San Diego, CA15 units in Architectural Design

SKILLSMicrosoft Office Suite of Application CertificationOSHA CertificationInjury & Illness Prevention Program (IIPP) CompetenciesCPR/AED/First Aid/Emergency Response CertifiedKnowledge of “Net Facilities” and “360 Facilities” softwareVisio Software

CORE COMPETENCIESFacilities Management * Business Organization and Management *Regulatory ComplianceProject Development and Implementation * Problem Resolution * Solution DesignTeam Leadership * Team Performance Optimization * Budget Control and Implementation Training and Development * Purchasing and Asset Management * Risk ManagementHuman Resource Development * Bilingual (English/Spanish)