Dear Sir
Strada Burdujeni,
Titan, Sector 3
Bucharest, Romania
6th November 2011
Manager Tarom Tours
Splaiul Independentei, nr 17
Sector 5, Bucharest, Romania
Dear Sir/Madam,I am writing this letter in order to lodge a
complaint regarding my luggage, which has been lost in the airport
of La Guardia.
This is not my first trip from Bucharest to New York using your
company, but it is the first time something like this happened. As
soon as I arrived in New York, after the 9 hour flight, I noticed
that my luggage was nowhere to find. From what I know, the luggage
is supposed to be checked all the way through, up to the point of
my destination but, apparently, the luggage has been misplaced or
lost, since I could not find it.Despite my efforts in trying to
contact the airports staff, in search for answers, I received a
rude feedback, since nobody was willing to help me. I was even
considered guilty for not being careful enough with my property,
even though they were responsible for this uncomfortable situation.
I find it completely unprofessional how, in todays world, with all
the security and technology available, this well-known airline
company can commit such an error.
I would kindly request that the search for my possessions to
start as soon as possible, and to get the luggage back. Also, I
believe that the airline company should take into consideration a
compensation for the stress caused by this unfortunate error
occurred while using their services.
If I will receive the help I need and, instead, I will be
treated in a negative manner, I will take the case in court, and
let the law decide. I do, however, hope that such action will not
be necessary and that this matter can be amicably resolved.Yours
sincerely,Andreea Radu.
