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FMM Institute SarawakTraining Calendar 2016

FMM’s Vision:

To make Malaysian industries globally competitive

FMM Institute’s Vision:

To be the leading organization in providing a comprehensive range of training programmes and advanced learning opportunities with

educational excellence in industry practices and technology in tandem with the nation’s surge toward developed nation status

FMM Institute’s Mission

To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer

qualifications from certificate/diploma to degree and masters level

Our Quality Policy:

Total commitment to service excellence and quality

VisionFMM Institute ProfileInstitute NetworkHRDF Training SchemeCustomised In-House Programmes

Human Resource and Industrial Relations• MisconductInEmployment• EmploymentofForeignWorkersinSarawak

Management and Performance Development• EffectiveLeadershipSkills• DevelopingHighPerformanceManagementSkills• StressManagement• EffectiveCoaching&CounselingSkills• TraintheTrainer• PositiveWorkingAttitude

Industrial Safety and Environmental Management• AccidentPreventionatWorkplace• WarehouseSafety• HazardIdentification,RiskEvaluationandRiskControl(HIRARC)• HowtoDevelopanEffectiveSafetyandHealthCommitee• PredictiveandPreventiveMaintenanceatWorkplace• SafetyandHealthLawsandRegulationsforManagement• OccupationalSafetyandHealthHazardIdentification• WorkingatHeightsandFallProtection• UnderstandingErgonomicsintheWorkplace• EmergencyPreparedness&Response,ChemicalSpills&FireDrill• ComplyingwiththeEnviromentalLegalRequirementsandScheduled WasteManagementInMalaysia• ChemicalsSafetyandtheIntroductionofCLASSRegulationsandGHS• Behavior-Based-Safety&PerformanceMeasurements

Operations and Logistics• EffectiveStoreWarehouse&InventoryManagement• SupplyChainManagementSkills• INCOTERM2010

Quality Systems and Productivity Improvement• KaizenforContinuosImprovement• QualityControlTechniquesforQC• LeanManufacturing• 7QCToolsandQCCImplementation

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FMM Inst itute Sarawak 1

Contents

Customer Service, Sales and Retail• SellingInToughTimes• DraftingofAMarketingPlan• SalesPresentation

Communication and Clerical Development• ExcellentTelephoneTechniques• AchievingCommunicationSkills• EffectiveOfficeAdministration&ClericalSkills

Technical• LightningSurgeProtectionandEarthlingSystem• ElectricalCircuitsandTroubleShooting• BuildingFacilityOperationandMaintenanceManagement

Certificate Programmes• FMMCertificateInBoilerman• FMMCertificateInSteamEngineer• FMMCertificateInSafety&HealthOfficer

Corporate Certificate ProgrammesTraining Schedule for Year 2016

FMM Inst itute Sarawak2

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394041

434344

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4850

FMM’s Vision:

TomakeMalaysianindustriesgloballycompetitive

FMM Institute’s Vision:

Tobetheleadingorganizationinprovidingacomprehensiverangeoftrainingprogrammesandadvanced learningopportunitieswitheducationalexcellence in industrypracticesandtechnologyintandemwiththenation’ssurgetowarddevelopednationstatus

FMM Institute’s Mission

To establish the FMM Institute as the centre of excellence to expand and diversifytrainingandeducationalprogrammesandtoofferqualificationsfromcertificate/diplomatodegreeandmasterslevel

Our Quality Policy:

Totalcommitmenttoserviceexcellenceandquality


Vision

FMM Sarawak Office wasofficiallyopenedonOctober1,2003locatedatLevel5(South),WismaSTA,No.26,JalanDatukAbangAbdulRahim,93450Kuching,Sarawak.Ithastwotrainingroomthatcanaccommodatesatotalof36participants.WecoverthewholeregionofSarawaktomeetandmatchthetrainingdemandandtoprovideadequateknowledgeofindustrialskillsandmanagementtechniquesoftheindustry.

FMM Institute Sarawak Representative Office wasincorporatedasaseparatecompanyoftheFederationofMalaysianManufacturers(FMM)1999.Thiseffortwasspecificallytoexpandandfocusonitstrainingfunctions,inlinewiththeobjectivesofFMMtodevelopthepotentialsandenhancetheskillsofpersonnelateverylevelintheindustry.Thiswillcreateapoolofmanpowertrainedinallaspectsofindustrialskillsandmanagementcapabilitiestofacethechallengesasthecountrymovesintothestatusofanindustrialisednation.

FMM Institute Sarawak Representative Office offers awide rangeof functional trainingprogrammestocatertothediverseneedsofthemanufacturingsector.Continuingprofessionaleducation provides the opportunity for the working personnel to gain the necessaryqualificationstoupgradethemselvesbothprofessionallyaswellasforself-development.ThisopportunityismadepossiblethroughFMMInstitute’sCertificateandDiplomaprogrammesinselectedareasofindustrialandmanagementskills.

FMM Institute Sarawak Representative Office trainingprogrammesaswellasthosethatneed to be specially customised tomeet the training needs of specific industries, can beconductedon in-housebasis. Programmeoutlinesandobjectivesarediscussedwith thecompaniesandtrainerswillbeselectedtodeveloptheprogrammesaccordingly.Allin-houseprogrammesarepackaged tobecosteffective forcompanieswithnocompromiseon thequalityoftheprogrammesandthedesiredresults.

FMM Institute obtained its Institution of Private Higher Education (IPTS) status fromtheMinistry ofEducationon July 19, 2001and currently offers fourDiplomas in theareaof Manufacturing, Logistics, Human Resources and Industrial Relations and BusinessManagement.EffortsareongoingtoofferDegreeandMasterslevelprogrammesspeciallydesignedtomeetthetrainingneedsofthemanufacturers.

FMM Institute’s Head OfficeishousedinWismaFMM,locatedatBandarSriDamansara,KualaLumpurandhasatotalof8Branchesand2RepresentativeOfficesnation-wide.


FMM Institute Profile

Sarawak Representative OfficeLevel5(South),WismaSTA26,JalanDatukAbangAbdulRahim93450Kuching,SarawakTel:082-332784/787Fax:082-332785Email:[email protected]:MsBeatriceakOliviaKada

Malacca BranchD3-4,PlazaJayamuda,JalanPelandukPutih(OffJalanOngKimWee),75300MelakaTel:06-2831639/2812827Fax:06-2838090Email:[email protected]:MsRoselynTanSiewHwa

Eastern Branch(Pahang,Kelantan&Terengganu)B-8014,2ndFloor,SriKuantanSquareJalanTelokSisek,25000KuantanPahangDarulMakmurTel:09-5156858/6857Fax:09-5156855Email:[email protected]:Pn.NurulHanisbintiRazali

Penang Branch (Main Office)2767Mukim1,LebuhTenggiri2BandarSeberangJaya,13700Prai,PenangTel:04-3992057/4901/7805Fax:04-3994863Email:[email protected]:MsNazliza

Penang Branch (Sub Office)D’PiazzaMallNo.70-3-56A,JalanMahsuriBandarBayanBaru,11900PenangTel:04-6302050Fax:04-6302054Email:[email protected]:MsNazliza

Negeri Sembilan BranchNo5&6(1stFloor),JalanS2/D38,CityCentre70300Seremban2,NegeriSembilanDarulKhususTel:06-6031627/26/16Fax:06-6031628Email:[email protected]:CikAlizabintiAhmad

Sabah Representative Office143,1stFloor,BlockQ,LorongPlazaPermai1AlamesraPlazaPermai,SulamanCoastalHighway88400KotaKinabalu,SabahTel:088-447580Fax:088-447570Email:[email protected]:MsFlorisaSangau

Johor BranchNo1&3,JalanKencanaMas1/1TebrauBusinessPark,KawasanPerindustrianTebrauIII81100JohorBahru,JohorDarulTakzimTel:07-3577613Fax:07-3577617/7618Email:[email protected]:MsJessicaChu

Perak BranchNo1,LorongRajaDiHilir,(OffJalanRajaDiHilir)30350Ipoh,PerakDArulRidzuanTel:05-5488660/550/770Fax:05-5488221/331Email:[email protected]:MrMahinderSingh

Kedah/Perlis BranchNo.2,LorongBLM¼,BandarLagunaMerbok08000SungaiPetani,KedahTel:04-4403273/04-4403628Fax:04-4426876Email:[email protected]:PnMeezaHassan

Kuala Lumpur (Head Office)WismaFMM,No.3,PersiaranDagang,PJU9BandarSriDamansara,52200KualaLumpurTel:03-62867200Fax:03-62776712/62756064/62761316Email:[email protected]:www.fmm.edu.my


FMM Institute Network

Human Resource Development Fund (HRDF)

EmployerswhoareregisteredwithPembangunanSumberManusiaBerhad(PSMB)areeligiblefortraininggrantsthroughthevariousschemesavailableundertheHRDF.Theschemesareasfollows:

• SBL SchemeEmployerscanclaimreimbursementfromHRDFuponcompletionofprogramme.However,approvalfromPSMBisrequiredpriortocommencementofprogrammebycompletingFormPSMB/PGL/1/09.Training grants can be considered for all typesof training programmes (both in-house and external) for the retraining and skillsupgradingofemployeesrelevanttotheneedsofemployees.

• SBL-KHAS SchemeSimilar to the PERLA scheme but approval from PSMB is required prior tocommencement of programme by completing Form PSMB/PGL/1/09. EmployersmustsubmitFormPSMB/SBL-KHAS/T2/09toFMMInstitutepriortocommencementofprogramme.

SME Corporation Malaysia (SME Corp)Underthisscheme,atotalof35SMEsSkillsUpgradingProgrammeswereapprovedbySMECorporationMalaysiatobeconductedforSMEssoastoenjoythe70%SMEsSkillsUpgradingGrant.

Eligibility to SMEs Skills Upgrading Programmes

• Manufacturingsector(includingagricultural-basedindustries)andmanufacturing-relatedservices-annualsalesvalueisnotmorethanRM50millionorwithlessthan200full-timeemployees.

• Servicessector(includingICT)–annualsalesvalueisnotmorethanRM20millionorwithlessthan75full-timeemployees.

• SMEsmustberegisteredundertheCompaniesAct1965(PrivateLimitedcompa-nies)ortheRegistrationofBusinessAct1956(Enterprisecompanies)withmajorityMalaysianshareholders(minimum60%).

• SMECompaniesinthemanufacturingsectormustpossesstheLicensefromtheLocalCouncilandManufacturingLicense(ifapplicable).SMEcompaniesintheservicesectormustpossesBusinessLicenseorletteroflicenseexemptionfromlocalauthority/governmentorregistrationdocumentwithlegalprofessionalbodytoconfirmbusinessactivitiesarelegal.

SMEswhocontributetotheHRDFcanalsoapplyfortraininggrantsunderthevariousschemesavailableundertheHRDF.TheSMEsSkillsUpgradingProgrammescanalsobeconductedonin-housebasis.


HRDF Training Schemes

In-House TrainingTrainingcoursesconductedatyourpremisedondatesonyourchoice!Costeffectiveandcanbecustomizedtomeetyourtrainingobjectives.

AllFMMInstitute’strainingprogram’scanbeofferedonin-housebasis.

The benefits of FMM Institute in-house training:• Customizedtomeetobjectives• Costeffectiveness• Enhanceteamdynamics• Experiencedfacilitatorswithrelevantindustryexperience• Flexiblescheduling• Onsitepracticalsessions

All programmes are claimable under the SBL scheme from PSMB.

Popular In-House Programmes:

Management and Performance Development• CoachingandMentoringSkills• EffectiveTimeManagement• EmotionalIntelligenceatWork• EnhancingYourCreativeThinkingandProblemSolvingSkills• EssentialManagementSkills• ExecutiveDevelopmentProgramme• TheHeartandTechniquesofLeadership• LeadershipforNewManagers• EffectiveNegotiationSkillsUsingNLP• TheArtofPeopleManagementUsingNLP• PresentationandCommunicationSkills• PlanningandFacilitatingEffectiveMeetings

Customer Service, Sales and Retail• BringingOutYourPersonalBestInService• EffectiveCustomerServiceandComplaintsManagement• SellingInToughTimes• EnhanceYourSellingSkillsintheInternationalmarketandTradeBoothConduct• LeadingaSalesTeam• B2BSellingSkillsforaChangingMarketplace• SalesNegotiations• KeyAccountManagement• DraftingAMarketingPlan• EffectiveRetailManagement• BuyingandMerchandisingTechniquesfortheRetailers• PromotionalMarketing• RetailSelling


Customised In-House Programmes

Financial Management• CostingMadeSimpleforPlanningandControl(foraManufacturingEnvironment)• FinanceforNon-FinancialManagersandExecutives• HowtoPrepareandMaintainFullSetofAccounts• CollectingDifficultAccounts• ManagingTradeCreditEffectively

Human Resource and Industrial Relations• EffectiveInterviewingSkillsforManagers• HRSkillsforJuniorExecutives• ManagingPerformance-BasedCultureInTheOrganisation• ManagingPoorPerformance• ConductingPerformanceAppraisalthatisAcceptabletoIndustrialCourt• ConductingTNAandEvaluatingTrainingEffectiveness• DraftingEmploymentContracts,HRLettersandDocuments• LawonLegislationandDismissalDuetoSexualHarassment• ManagingEmployeeCompensationandBenefitsforEmployeeAttractionandRetention

Export Management• ShippingtheRightWay:Procedures,DocumentationandINCOTERMS2010• ImportandExportFundamentalPrinciples• CustomsProceduresandDocumentations• LettersofCredit(LC)• UnderstandingInternationalTradeFinanceFacilities• PracticalAspectofMalaysianCustomsProcedures

Operations and Logistics• ProductionPlanningandControl• EffectiveNegotiationSkillsforPurchasers• InventoryandStoresManagement• MaterialsPlanningandControl• OperasiStordanGudang• PerancangandanPengawalanInventori• ShippingInsuranceandClaimsmanagement• SupplyChainManagement• LogisticsManagementinManufacturing• QualityImprovementatWarehouseandLogistics• LineBalancingTechniques

Quality Systems and Productivity Improvement• UnderstandingISO9001:2008QualityManagementSystemRequirements• ISO9001:2008QualityManagementSystemInternalAudit• UnderstandingtheRequirementsandImplementingtheCustomersSpecificCorporate

SocialResponsibilityCodeofConductintheElectricIndustry• LenManufacturingforOptimumEfficiency• ValueStreamMapping• FailureModeandEffectAnalysis(FMEA)• ProcessControl:MeasurementandCalibration



• PokaYoke:DesigningtheErrorOut• BengkelKualiti:7AlatQCdanPelaksanaanQCC• TeknikKawalanKualitiUntukQC• BengkelProduktiviti:Pelaksanaan5S• Teknik-TeknikPeningkatanProduktiviti

Engineering and Maintenance• AchievingZeroDefectsThroughPokaYoke• BasicMaintenanceforTechnicians• CostReductionTechniquesforMaintenance• ProjectManagementforEngineersandTehnicalProfessionals• RootCauseAnalysisforQualityImprovement

Industrial Safety and Environmental Management• AccidentPreventionandInvestigation• BasicEmergencyFirstResponseTeam• ChemicalHandling• ChemicalSpillageandManagementControlProcedure• ChemicalWasteManagement• ChemicalSafetyManagement• EmergencyResponsePlan(ERP)• EmergencyResponseProcedure,AccidentInvestigation• EmergencyFirstAidandCPRRefresherProgramme• EmergencyEvacuationDrill• FirePreventionandFireFighting• SafeForkliftDriving• HearingConservation• JobSafetyAnalysis• ManualHandling• PersonalProtectiveEquipment(PPE)• SafetyTrainingforSafetyCommitteeMembers

Technical• BasicElectricityandTroubleshooting• The Operation and Maintenance of High and Low Voltage Main Switchboard and

Switchgear• BuildingElectricalWiringandTroubleshooting• Operation,MaintenanceandTroubleshootingforStandbyGenerator• ElectricalSafetyAwareness• SafetyOperationandMaintenanceofElectricalInstallation

(Please contact FMM Institute Sarawak Representative Office for further details of theprogrammes)



Date: March 28, 2016Misconduct In EmploymentFees: FMM Members: RM 530.00; Others: RM636.00

Objectives:This Seminar will provide participants witha better understanding of how to handlediscipline in employment and promoteindustrialharmonyinthecompany

Contents:• Securityoftenureinemployment.• Expectationsofemployersmadeknown

toemployees.• Conceptofnaturaljustice.• Typesoftermination.• Dueinquiry&disciplinaryactions.

Who Should AttendEntrepreneurs,managers,HumanResourcespersonnel,executives

Date: May 23, 2015Employment of Foreign Workers in SarawakFees: FMM Members: RM 530.00; Others: RM636.00

IntroductionThis seminar will give participants moredetailsonthecorrectproceduresinemployingaforeignworkerinSarawak.

Objectives:Participants will know the relevant legalprovisions and rationale behind the policiesontheemploymentofforeignworkersandthenecessaryprocedurestofollowtoattaintheirobjectiveofacquiringsufficientmanpowerfortheiroperations.

Contents:• EmploymentscenarioinSarawak• Legal provisions on employment of

foreignworkers

• Policyonemploymentofforeignworkers• Proceduresforapplications

Who Should AttendEntrepreneurs,managers,HumanResourcespersonnel,executivesandsupervisors


Human Resource and Industrial Relations

Date: 11 – 12 January 2016Effective Leadership SkillsFees: FMM Members: RM 901.00; Others: RM1113.00 LeadingisaTechnique.Whichmeans,everyLeadercanlearnhowtobecomeanEffectiveLeaderinanOrganisation.This Effective Leadership Skills training isa specially designed for currently employedleadingpersonnel responsible formanagingteams.The Effective Leadership Skills trainingis intended to provide a managementdevelopment resource for those who arein need of Knowledge, Skills, Tools andTechniques required for effective leadingmanagement.

Objectives:• To develop in individuals currently

employed in leading positions anunderstanding of the fundamentalknowledge, toolsand responsibilities inleadingmanagement;

• To prepare the participants toassume the role of increasing LeaderResponsibilities through a betterunderstanding of human relations andmethodsofeffectivesupervision;

• To assist the participants in improvingtheir competence as Leaders throughthe proper application of operationalpracticesandcommunicationtechniques.

Contents:Part 1 : Leadership Concept in Organisation1.1. Understand5Leader’sDefinitions1.2.Mastering5Leader’sPrinciples1.3. Understand7Leader’sCharacters1.4. Understand4ImportantLeader’sRoles

&Responsibilities1.5. Power,Authority&Influence–WhatDo

TheyHaveinCommon?

Part 2 : Leader Self Development2.1. ProcessLeadership2.2. Understand the Personal vs. Team

LeadershipConcept

2.3. UnderstandtheStrategicvs.OperationalConcept

2.4.What Makes a Good Leader in anOrganisation

2.5.What Every Leader MUST and MUSTNOTHave?

Part 3 : Change Management3.1. Understand Why Leader MUST Leave

TheirComfortZone3.2. ThePreparationforChange3.3. Understand 3 Important Ascending

TowardsSuccess3.4. Understand Resilience, Stamina &

PersistenceforChange3.5.Mastering 3 Technique in Managing

Change3.6.MasteringB.E.P.R.OConcept

Part 4 : Task Management4.1. Understand SELF TASK Management

Skills4.2.MasteringTaskManagementQuadrant4.3. TechniquetoPerformtheRightTasking4.4.WhatMatterMost?

Part 5 : Productivity and Quality Work5.1. UnderstandDEXTERITYWorkConcept5.2.Mastering 5 Techniques DEXTERITY

ConceptEffectively5.3.Mastering6TaskPerformanceEffectives

Questions5.4. Understanding US Dollar Symbol for

Productivityvs.Cost5.5. Understand 5 Effective Ways in

PRODUCTIVITY5.6. Understand5EffectiveWaysinCOST5.7.Whatare3WorkingCulture5.8. Understand 7 Keys to Meet QUALITY

andSERVICE

Part 6 : Interpersonal & Communication Skills

6.1. Understand7HumanPsychology6.2. Understand 10 Principles of Human

Relations6.3. Understand the Power of Emphatic

Listening


Management and Performance Development


6.4.Mastering2CommunicationTechnique6.5.Mastering 3 Communication Skills at

Workplace6.6. Understand the Biggest Barrier of

EffectiveCommunication

Part 7 : Task Delegation7.1. Understand4Stepsto‘BeUp-Front’7.2. Understand 3 Ways Meeting the Task

Delegation’sObjectives7.3. Understand 2WaysHow toDetermine

theTimeline7.4. Understand3TechniquetoRe-Delegate7.5. Understand3WaystogetEffectiveUpdate7.6. Understand3WaysEffectiveFeedback

Techniques

Part 8 : Problem Solving and Decision Making8.1. HowImportantareDecision?8.2. 5TipsforLeaderonProblemSolving8.3. Understand 3TechniqueHowDecision

ShouldbeMade8.4. InvolvementinDecisionMaking8.5. 3QuestionsforSubordinateAcceptance

Part 9 : Motivation9.1. LeaderareMotivator9.2. CharacteristicofGoodMotivation9.3. Understand 4 Roles of Leader as

Motivator9.4.Mastering Organisation and Self

DevelopmentCycle9.5. Understand7ExcellentAttitude

Part 10 : Teamwork Skills10.1.UnderstandDefinitionofTeam10.2.UnderstandWhatisTEAMWORK10.3.WhatEveryTeamMUSTHave10.4.UnderstandtheMostImportantNeeds ofEveryTeam10.5.HowtoMeasureaGoodTeamWork10.6.Mastering2PlanningTechniques10.7.Mastering3ExecutionTechniques

Who Should AttendExecutives,Supervisors,TeamLeadersandthosewhohavesubordinates.

Date : 28 – 29 January 2016Developing High PerformanceManagement SkillsFees : FMM Members: RM 901.00; Others: RM1113.00 The only thing which is constant today isCHANGE–sothatacompanycannolongerignore any challenges that lie ahead. Thismeansademandforahighlevelofexecutionskills which are reflected in personnel inthe management level, in order to helporganizationsachievehighperformance.Inthisprogram,theparticipantswilllearntodeveloptheirmanagement skillswhich are central tothe requirements of today’s environment forthe success of the organization. This will inturn help to convert a company’s vision intoreality.

Objectives:• CollaborateeffectivelyamongHODs.• BuildHighPerformanceTeam.• Distinguish the difference between

leadershipandmanagement.• Apply different management styles at

therightsituations.• Look at the performance gap and

improve.• Link effective leadership and

managementforsuccess.• Understand the most important

characteristicsofeffectivemanager.• Gain effective high performance

managementskill.• Explaintheactionsrequiredtoenhance

highperformancemanagementquality.

Contents:Introduction to High PerformanceManagement• Definition of High Performance

Management• EffectiveHighPerformanceManagement

StylesanditsinfluenceonSuccess• How to apply to achieve high level of

effectiveness• Contrast between Leadership and

Management



EffectiveCommunication• ContentandContext• Age, seniority, gender and many other

obstacle• Unifyingallapproaches:TheWindowof

Communication• How to align expectations so that

coordinationiseasilyfacilitated• HowtobeSMART

AssessmentofManagement&Execution• Fast growth versus execution and the

difficultytokeepup:whatismissing?• Tooltofixthis:TheSkillsMatrix• ALookatPerformanceGapandSkillsgap• Fixing Execution: Skills-Performance-

Review-BehavioralManagement

TransformingTeamtoresults• The3“Fits”• Managingemployeeturnover:how• Individualrecruitmentapproach• Teamrecruitmentapproach• Alookatteamdynamics• Team selection for maximum

effectiveness

You are not in “Fire Brigade”: managingeffectivenesstoreducefirefighting• Culture: why are we fire-fighting so

often?• Howtohandlefire-fighting• EffectiveManagementofTime• ManagementMatrix

Summary : what are the actions needed?

Who Should AttendTopManagement,SeniorManagers.MiddleManagers, HODs, and others who need toacquirehighperformancemanagementskillstohelporganizationaloveralleffectiveness.

Date : 28 – 29 April 2016Stress ManagementFees: FMM Members: RM 901.00; Others: RM1113.00

Inthisdifficulteconomy,youmayfinditharderthanevertocopewithchallengesonthejob.Together with an active lifestyle and resultsoriented working environment, employeesfacealotofpositiveaswellasnegativestress.Boththestresswetakewithuswhenwegotoworkand thestress thatawaitsuson thejobareon the rise–andall employees feelthe added pressure.While some stress is anormalpartoflife,excessivestressinterfereswithourproductivityandreducesourphysicalandemotionalhealth,soit’simportanttofindwaystokeepitundercontrol.Asstressispartoflife,thereisnolifewithoutstress.Stressisaconstantcompanioninlife.Therefore,itisimportantthateveryemployeemust be able to learn to identify stress andmanageittobemoreproductiveandcreativeattheworkplace.Thisprogramwillteachemployeestochangetheir attitudes towards stress. Learn newtechniques on how to manage, manipulateandtakeartfulcontrolofstressandtouseittoliveaninspiring&exhilaratinglifestyle.

Objectives:• Understand the causes and over-come

Stress.• RecognizethesymptomsofStress.• Understand how Stress effect our

positiveandnegativelife.• UnderstandtherulesinreducingStress• Reducestressineverydaylife.• Bemorepositiveandproductiveatwork

andathome.

Contents:1. Stress Introduction

1.1. WhatisStress1.2. DailyEventsvsDailyDemands1.3. UnderstandPositive&Negative Stress1.4. Understand2causesofStress

2. How Stress Effects Us Differently2.1. Understand4TypesofStress2.2. HowCanStressAffectOurHealth



3. Managing Stress3.1. Mastering9Stress-Buster3.2. Mastering7WorkStress-Busting3.3. Mastering5PersonalStress- Busting3.4. Stress-BustingTool

4. Stress Relaxation Techniques4.1. DeepBreathingTechnique4.2. VisualImageryTechnique4.3. MuscleRelaxationTechnique4.4. M.B.P.ESignsDiagram

5. The 2 Rules To Reduce Stress & Manage Time

5.1. UnderstandMind-Crashers5.2. UnderstandTime-Crashers5.3. 90/10Principle5.4. Situation–Control-Re-action

Who Should AttendAlllevelsofemployees

Date : 18 – 19 August 2016Building Effective Coaching & Counselling SkillsFees: FMM Members: RM 901.00; Others: RM1113.00 Building employee morale, training andhavingtherightbehavioursattheworkplaceare very crucial in the current competitiveera. Employees contribute towards anorganizations growth and development.Thus, it is important for an organization tohave effective employee communication,development and corrective behaviouralapproachesattheworkplace.

Objectives:• Develop effective coaching and

counsellingskills.• Use listening, verbal and non verbal

skills.• Conducteffectivecoachingsessions.• Developaneffectivecoachrelationship.• Usetheappropriatecounsellingstrategy

&styleindifferentsituations.• Conducteffectivecounsellingsessions.

• Use effective questions duringcounselling.

Contents:MODULE 1: THE WHY & WHAT OFCOACHING• Understandingcoaching• Employeecoaching• Thebenefitsofcoaching• Keycoachingqualities

MODULE2:WHENSHOULDYOUCOACH?• Needforemployeecoaching• Situationsthatrequirecoaching• Signsofperformanceproblems• Whyemployeesdonotgetthejobdone?

MODULE 3: THE SUPERIOR COACHINGMODEL• Understanding the Superior Coach

Model• Elements of the Superior Coaching

Model• Keyvalues• Essentialcharacteristics• Criticalskills• Coreconversation• Performanceapplications

Groupdiscussion1:MinicasesGroupdiscussion2:Minicases

MODULE4:BUILDINGCOACHINGSKILLS• Coachingskills• Activelisteningskills• Questioningskills• Buildingrapportskills• BodylanguageskillsSkillspractice1:Askingquestions

MODULE 5: WHY & WHAT OFCOUNSELLING• Understandingcounselling• Employeecounselling• Thebenefitsofcounselling• Whymanagersavoidcounselling• KeycounselorqualitiesGroupdiscussion3:Avoidingcounselling



MODULE 6: WHEN SHOULD YOUCOUNSEL?• Needforemployeecounselling• Worksituationsthatrequirecounselling• Signs of performance and attitude

problems• Whyemployeesdonotgetthejobdone?

MODULE 7: HOW TO CONDUCTCOUNSELLING• Thecounsellingprocess• Preparingforacounsellingsession• How to document the counselling

session• Conductingthecounsellingsession• Buildingthe8criticalcounsellingskills• Buildingthe3criticalreflectingskills• Techniquesforaskingquestions

Skills practice 2: Building awareness byaskingquestionsSkillspractice3:Roleplay1Skillspractice4:Roleplay2

Who Should AttendDepartmentalsupervisors,leaders,executives,managers,HODs,HumanResourcepersonnel,thoseinleadershiproles.

Date: 19 – 20 September 2016Train the TrainerFees: FMM Members: RM 901.00; Others: RM1113.00 Trainersareoneoftheimportantbackbonesto all manufacturing organisation. Theyare the first group of people who will face,provide trainingandunderstand thepotentialmanufacturing people before this newemployeearesendtothemanufacturingfloortocarryouttheirnewproductionduties.It is amust for the trainers to always knowbetter then his trainee in manufacturingprocessandselfdiscipline,atthesametime,trainersmustbeabletodeliverhisknowledgetothetrainee.Besides delivering the manufacturingprocess,trainersalsoknownasamotivator,

tomotivatenewemployeetobeanexcellentemployeewheretheorganisationneedthemtoperformwithhighperformanceaswell.In order to have this important criteria, it’sonly one way to be as an excellent Guru,the trainermustparticipate in thisTrainTheTrainertraining.ThisTrainTheTrainertrainingwillbedividedinto 5 parts.This trainingmeant to developTrainertobetherealGuruandexpertintheircareer.You will understand how actually Trainerworks to ensure his trainee follow and gettheknowledge.Thistrainingwillchangeyourperspective about being the Trainer to thebuildingtheTrainercarrier,notonlyinwaytoconduct the training but theway yourmindworkasaTrainer.

Objectives:This 2 days program will take participantson a clearly defined process of how tounderstand overcome the challenges of aTrainer, let it be an On Job Training (OJT)Trainer, Manufacturing Trainer, TechnicalTrainerorSubjectMatterExpertTrainer.NotonlywillitgiveparticipantstheskillstheywillneedtofunctionmoreeffectivelyasTrainersbutalsothecomprehendtherequirementstobecomeefficientinwhattheydo.

Contents:Part 1: Trainer in Manufacturing Industry1.1. DefinitionofTrainer1.2. 6SkillsofEFFECTIVETrainer1.3.WhatdoestheOrganisationexpectfrom

YOU?1.4.What does the Trainee expect from

YOU?

Part 2: Adult Learning2.1. 2WaysCommunication2.2. UnderstandingThroughLearning2.3. FunLearning

Part 3: Facilitating Skills3.1. 7CompetenciesRequiredForEffective

Facilitator



3.2.MaximizingTeamPotential3.2.MaximizingTeamPotential3.3. CriticalSuccessFactor

Part 4: Coaching Skills4.1. CoreConversion4.2. CriticalSuccessFactor

Part 5: Presentation Skills5.1. DefinitionofPresentation5.2. ThePreparation5.3. HowToPresent5.4. CriticalSuccessFactor

Part 6: Effective Ways of Answering Question6.1. SubjectMatterExpert6.2. Understanding on Question (open &

close)6.3. ClearSubjects

Part 7: Audience Control7.1. 3TypesofTrainee7.2. 3SkillsHandlingAdultsTrainee7.3. UnderstandFacilitate&Coaching

Part 8: Making Training Effective8.1. ResolvingProblems8.2. Teaching8.3. SupportingPerformance8.4. AdjustingPerformance

Part 9: Evaluation Technique (up to level 2)9.1. DefinitionofEvaluation9.2. TypesofQuestioning9.3. Level1EvaluationTechnique9.4. Level2EvaluationTechnique

Who Should AttendAll OJT trainers, Technical trainers & SMEtrainers.This coursealso recommended forexperiencedTrainers if theyneed to refreshon‘BackToBasic.

Date : 28 – 29 November 2016Positive Working AttitudeFees: FMM Members: RM 901.00;

Others: RM1113.00 This programme provides employees in anon-supervisory/support position with theknowledge,skillsandattitudestoperformatpeak levelsboth inprofessionalandpersonallives.Ithelpsstaffunderstandthedifficultrolestheir supervisors and managers face in theday-to-daysupervisionandmotivationof theirsubordinatesandencouragessubordinates tosupporttheirsupervisorsandmanagersinthetimelycompletionofalldelegatedassignments.

Objectives:• AbletounderstandhowtobeProactive

atworkplace.• Able to plan task effectively improve

productivity.• Learn and Practice Effective

InterpersonalSkillsatWorkplace.• IncreasingYourContributionforFriends

andOrganisation.• Balancing Your Career and Personal

Goals.• Generate Values of Teamwork in

AchievingOrganisationObjectives.• PracticeProfesionalismasYourWorking

Culture.

Contents:Dexterity Work Concept• Understand‘Dexterity’WorkConcept• Contribution and Responsible to

Organisation• OrganisationVision:DreamsorReality• 3WorkingCulture• Self Development & Organisation

Cycle™• B.E.P.R.OConcept™

Organisation Expectation• Listen toCustomersView–KnowYour

4Customers• PracticePositiveAttitude• LeadingYourselftobeanExample• TeamworkandMutualRespect• EncourageParticipationandSharingIdea• Building-upSenseofUrgency• ExecuteWhatWePlanned



Times Management• UnderstandPriotisationQuadrant• DefinitionofImportantandUrgent• DifferentBetweenImportantandUrgent• UsingthePowerofImportantandUrgent• Learn 4 Steps Effective Times

ManagementSkills

Communication Skills• Using 4 Effective Ways of Verbal

Communication• Understand5EffectiveBodyLanguage

inCommunication• HowtoPracticeEmpathicListening• Understand the Barrier of Effective

Communication

Office Interpersonal Skills• Understand7HumanPsychology• Understand 10 Basic Principles of

HumanRelation• TheBestPractices

Date: 21 – 22 January 2016Accident Prevention at the WorkplaceFees: FMM Members: RM 954.00; Others: RM1166.00The workplace invariably contains a largevariety of hazards. Accident preventionmeasures are complex issues necessitatingthe interfacing, among others, companypolicy, safety procedures in place, workhabits, legislation and projected return oninvestment.This program will enable participants toidentify and evaluate hazards in order tosupportdecision-makingprocessesforsettinguplogicalapproachestodealwithworkplacehazardsandthusapplyingeffectiveaccidentpreventionmeasures.

Objectives:Attheendoftheprogram,participantswillbeableto:

Teamwork• DefinitionofTeam• DefinitionTeamwork• UnderstandWhatEveryTeamNeed• HowTeamShouldFunction• MeasurementofDynamicTeam

Task Effectiveness• What Data Need to Measure Your

Performance• HowtoCompileYourPerformanceData• HowManyPerformanceDataYouNeed

Motivation• Understand2MotivationModels• MotivationPrinciples• Motivation–InputandOutput• Identify Your Comfort, Potential,

AssuranceandDreams

Who Should AttendStaffwhoneedtoincreasetheirProductivityandQualityofworks.

• Understand the impact of an accidentto an organization and its effect onemployees.

• Reviewandbrainstormtheessentialsofsafeoperations.

• Increaseproductivitythroughreductioninnumberofaccidentandhowstrivingfor continual improvements aremeasured.

• Complywithlegislativerequirementsforasafeworkplace.

Contents:MalaysianSafety&Health Legislation –AnOverview.

Thebenefitsofanaccidentfreeworkplace.

The role ofManagement and employees inaccidentpreventionprogramme.


Industrial Safety and Enviromental Management


AccidentPreventionProgramme.• Safetypolicy• Resource allocation and assignment of

responsibilities• Employer/employeeco-operation.Safety

committee• Accidentpreventionmodels• Inspection/audit• Jobsafetyanalysis• Hazardidentificationandriskanalysis• Proactive/reactiveperformance

measurementandBehaviourbasedsafety

• Monitoringandcontinuousimprovement• Accidentinvestigationandfollow-up.• Emergencyresponseplan

Who Should AttendSafety and Health Committee Membes,Heads of Department, Supervisors andHumanResourcePersonnelwithsafetyandhealthresponsibilitise.

Date: 18 – 19 February 2016Warehouse SafetyFees: FMM Members: RM 954.00; Others: RM1166.00 Almostallindustrieshaveawarehousewithintheir premise to store their Raw materialsor their finished goods. With increasedwarehousing activities, there is also anincrease in Warehouse accidents.Accidentsthatcouldoccurinthewarehousecouldcauseboth goods and human casualties and it’smainly due to both Unsafe Conditions andUnsafeActs.This training is designed to provide theparticipants with knowledge in preventingaccidents and also create awareness onBehavioralSafety.

Objectives:• Describe the regulations that cover

WarehouseSafety.• DescribetheRequirementsofanEmployer

andanEmployeeinawarehousetoensuretheSafeoperationoftheWarehouse.

• Shallbeable to Identify thehazards inthewarehouseand recommendcontrolmeasures.

• Describe the requirements in Forklift &ReachTruckSafety.

• UnderstandtherequirementstoconductLoadingandunloadingactivitySafety.

• Describe the various requirements toensureRackingSafety.

• UnderstandWarehouseGeneralSafety.

Contents:• Behavioral Safety the Key Factors in

ensuring Safety atWorkplace and reallifeactivities.

i)CausesofAccidents-UnsafeConditions-UnsafeActs

ii)CausesforHumanunsafebehavior

• LegalforWarehouse i)OccupationalSafety&HealthAct1994

-EmployerResponsibility-PartIVSection15-EmployeeResponsibility-PartVISection24

ii)FactoriesandMachinery(Safety, HealthandWelfare)Regulations 1970. iii)OHSAS18001

-Clause4.4.6(OperationalControl)

• Warehouseoperations i)RawMaterialwarehouse

-RawMaterialReceiving• Documentation• UnloadingfromTruck• Unpacking

-RawMaterialGeneralInspection-Storage

ii)FinishedGoodsWarehouse-ReceivingFinishedGoods-OuterPackingforFinishedGoods.-TemporaryStorage-Documentation-LoadingontoTruck

iii)ForkliftOperation iv)ManualHandling



v)Housekeeping-Demarcation-DifferenttrackforTruckandpedestrians

vi)StorageofHazardousSubstance-Awayfrommainbuilding/roofed/Wellventilated-SecondaryContainment/ContainmentPit-SeparateStorageforreactivematerial

vii)EmergencyPreparedness-FireSafety-ChemicalSpillage-ElectricalSafety

• HazardIdentificationi)HazardIdentificationmethod

• RiskAssessmenti)RiskAssessmentTools.

• RiskControli)HierarchyofControl

• HIRARCWorkshop

Who Should AttendWarehouseManagement&Employees.

Date: 10 -11 March 2016Hazard Identification, Risk Evaluation and Risk ControlFees: FMM Members: RM 954.00; Others: RM1166.00The fundamental principle behind anyoccupational health and safety programmeshouldbethecontrolofhazards.Hazardsarean inherent component of every workplacewhether they are recognized or not. Theycan have different effects on differentpeople……….. short and long term illness,injuries and even death. They also havethe potential to cause damage to plant andequipment.Somehazardslikevibration,excessivenoiseand unguarded equipment or machinery,

(which are all part of the physical hazardsgroup) are easy to identify and are knownbymostpeopleintheworkplace.Othersarenotsoeasy to identifyandyoumayrequirespecific knowledge to assess the impact ofthesehazards.Any Safety programme that does not havethecontrolofhazardsatitscoreisdoomedtoproducepoorresult.There ismore to the recognition,evaluationand control of hazards than first meets theeye. This training course will provide theparticipantswiththeknowledgetoeffectivelyidentifyhazardsintheworkplace,personallyassesstheimpactofthesehazardsandmakerecommendations on eliminating, controllingor reducing the risk of these hazards. Theparticipantswill also be required to performa practical hazard identification and riskanalysisexercise.

Objetives:TheobjectivesofthistrainingonOccupationalSafetyandHealthare:• Fulfill the legal requirement under the

Occupational Safety and Health Act1994andtheFactoryandMachineryAct1967.

• Present theparticipantsonthebenefitsof conducting their own HazardIdentification, Evaluation and Controlexercise.

• Enable participants to use the varioustechniques and tools to conductIdentificationofhazards.

• DemonstratetotheparticipantsonhowHazard Identification, Evaluation andControl canminimize lossof livesandproperty.

• Assist participants on preparing for anEvaluation.

• Equip participants on the skill ofControlling the Hazard i.e. usingHierarchyofControlMeasures.

• Analyze each of the identified hazardsandstatetheperceivedinjury,illnessordiseaseoutcomeand theprobability ofaninjury,illnessordiseaseoccurring.



• Documentways of reducing the risk ofidentifiedhazardsintheworkplace.

• Prepare participants to formulateconclusionsandrecommendations

• Enable participants to prepare writtenreports, with suggested correctiveactions.

• Exposecommonerrors involvedduringIdentification, Evaluation, Control andReporting.

Note: All participants will be required to have hands on training on Conducting an Identification, Evaluation, Control and reporting.

Contents:• IntroductiontoOccupationalSafetyand

HealthInspection.• RequirementofOccupationalSafetyand

HealthAct1994• TheMultiCausationofaccidentsandthe

DominoTheory• BenefitsofIdentification,Evaluationand

ControlofHazards• PreparationforanIdentificationexercise• TypesofOccupationalHazards• How to handle job observations and

HazardIdentification• InspectionofHazards• Inspections of Personnel Protective

Equipment• Preparing of the Hazard Identification

Inspection• Conducting plant wide Occupational

Safety and Health Inspection andsubmissionofreport.

• Howtoevaluatetheriskassociatedwiththehazard

• Howtobuild incontrolmeasuresusinghierarchysystem

• Conclusionandrecommendations• Howtoprepareandsubmitreports• Common errors involved during

IdentificationofHazardsandsubmissionofreport

• GeneralGuidelines

Who Should AttendTraining is for all workers especially withManagerial or supervisory responsibility,Safety Officers, Occupational Safety andHealthCommitteemembers.

Date : 30 – 31 March 2016Developing an Effective Safety and Health CommitteeFees: FMM Members: RM 954.00; Others: RM1166.00 Management and employees needto comprehend the functioning of theOccupational Safety and Health Committeein order to enable the latter to functioneffectively. The Occupational Safety andHealth (Safety and Health Committee)Regulations1996,containstherequirementsforsuchacommitteetoplayaleadingroletoenableaworkplacetobefreefromhazards.Thisprovenprogram isdesigned toprovidea sound platform detailing the duties andresponsibilitiesofmanagement staff aswellasthesafetyandhealthcommitteemembers.The practical aspect of the program shouldaddvaluetotheprogram.This two-day intensive programwill providevaluable and high quality insights into theworkingmechanismsofthesafetyandhealthcommittee.

Objectives:• Toenablemanagement tocomprehend

the duties and responsibilities requiredofasafetyandhealthcommittee.

• Toenable safety andhealth committeemembers to perform their duties moreeffectively.

• ToensurethesettingupandfunctioningofthesafetyandhealthcommitteesareincompliancewiththeRegulations.

Contents:1. Introduction.2. Losscontrolfundamentals.3. Problemssolving.



4. RelevantprovisionsoftheFactoriesandMachineryAct1967.

5. RelevantprovisionsoftheOccupationalSafetyandHealthAct1994.

6. OccupationalSafetyandHealth(Safetyand Health Committee) Regulations1996.

7. Duties of the safety and healthcommittee.• Safetyandhealthpolicyrevision• Inspection.• Jobsafetyanalysis.• Riskmanagement.• Continualimprovement• Incidentinvestigation,reportingand

format8. ILOSafetyManagementSystem

Who should attendSafety committee members, HR personnelwhose functions include safety and healthmatters. Production and safety supervisorswho wish to enhance their knowledge onoccupationalsafetyandhealthandBusinessownersandmid-levelmanagementrequiringa jump-start in understanding safety andhealthmanagementintheworkplace.

Date: 21 – 22 April 2016Predictive and Preventive Maintenance at Workplace (PPM)Fees: FMM Members: RM 954.00; Others: RM1166.00 According to maintenance specialists, atleast 40% of cost on plant maintenanceincurred is wasted. It’s just the tip of theiceberg. Bad maintenance is responsibleforequipmentfailures,disruptedproductionschedules, delays in deliveries, and poorproduct quality. It is said >55% Reactive.• 31% Preventive. • 12% Predictive. •2% others. A good understanding ofPredictiveandPreventiveMaintenanceandimplementing such activities produce goodresults and contribute to operational costreductions.

Objectives:• Understanding equipment failures and

causes;• Equipmentmapping;• Preparechecklistsandtoolsforeffective

monitoring;and• PdManditseffectiveuseatworkplace.

Contents:Introduction To Maintenance• LifeCycleEquipmentManagement• EquipmentCriticality• DefectandFailureTrueCosts• MaintenanceTypes–Preventative,• Corrective,Predictive• Whatistermedequipmentmaintenance?• Whyequipmentsrequiremaintenance?• Cost element involved on equipment

maintenance• Why equipments fail frequently? Root

causesanalysis• ObjectivesofPreventivemaintenance• Strategy towards Zero Equipment

failures

Scheduled (Planned) Preventive Maintenance (PPM)• Whyequipmentsdeteriorates?• Types of equipment failures over

equipmentlifespan.• ReasonswhyPMisnoteffective• Main objective of Scheduled

Maintenance• 12stepsofScheduledMaintenance

Steps For Effective Scheduled Maintenance• AreaResponsibility• SetupPMTeam• IdentifyImportantequipment• Identifyingimportantcomponentsofthe

equipments.• Drawupchecklist• IdentifytypeofPM(PreparationofCheckPointsandTimeandFrequency)• Createchecklist• Preparationoftimetable



• TrainthePMtechnician• ConductsitePMusingchecklist• ValidationofPM• MonitoringandevaluationofEffectivePM

Introduction To Predictive Maintenance (PdM)• WhatisPredictiveMaintenance?• PotentialFailureagainstfunctionalfailures• The objectives and aim of Predictive

Maintenance• PhilosophyofPredictiveMaintenance• ImplementingPredictiveMaintenance• 3BasicRequirements• ToformulateaPdMCycle.• Techniquesonpredictive“on-condition”• SelectingPdMFrequency• Non-DestructiveTesting• Vibration Analysis, Tribology,

Thermography• DevelopingaPdMProgram• SupportingMethodologies• EquipmentReliability• VisualManagement• OperatorWatchKeeping• FailureModeandEffectsAnalysis• ContinuousImprovement• RootCauseFailureAnalysis

Who Should AttendSupervisors,Executives,lineleadersorgroupleaderswhoaretakingchargeofcompany’sproductivity and quality improvementsthrough Planned/Predictive Maintenanceaimingatcostreductions.

Date: 23 – 24 May 2016Safety and Health Laws and Regulations for ManagementFees: FMM Members: RM 954.00; Others: RM1166.00 Recent significant changes to the safetylegislation, including the Factories andMachinery Act 1967 and the OccupationalSafety and Health (Notification ofAccident,Dangerous Occurrence, OccupationalPoisoning and Occupational Disease)

Regulations 2004, place the onus firmlyon employers to ensure a safe workingenvironment. Compliance with theOccupationalSafetyandHealth lawswillbeonegooddefense incaseofaprosecution.WiththerecentamendmenttotheFactoriesandMachineryAct1967,thepenaltyforanycontraventionhasbeenenhanced.Theonusisonmanagementandemployeestocomply,inparticulartheformer.Thisprogramintendsto simplify the various facets of the safetyandhealthlawsintheworkplaceforeffectiveimplementation.

Objectives:Oncompletingthisprogramparticipantswill:• Beabletocomplybettertherequirements

of the Factories and Machinery(Amendment)Act2006andOccupationalSafety and Health Act and theirRegulations.

• Be able to resolve the legal aspects ofsafetyandhealthissuesintheworkplace.

• Be able to ensure a safer workplacethroughcompliancewiththelaw.

Contents:1. Introduction.2. Losscontrolfundamentals.3.a.TheFactoriesandMachinery

(Amendment)Act2006.SalientprovisionsSafetyRegulations

• Factories and Machinery (ElectricPassenger and Goods Lift)Regulations1970.

• FactoriesandMachinery(FencingofMachinery andSafety)Regulations1970.

• Factories and Machinery(Notification, Certificate of Fitness&Inspections)Regulations1970.

• Factories and Machinery (Safety,Health and Welfare) Regulations1970.

HealthRegulations• Factories and Machinery (Lead)

Regulations1984• FactoriesandMachinery(Asbestos

Process)Regulations1986



• Factories and Machinery (MineralDust)Regulations1989

• Factories and Machinery (NoiseExposure)Regulations1989

b.OccupationalSafetyandHealthAct1994SalientprovisionsRegulations• Occupational Safety and Health (Safety and Health Committee)

Regulations1996.• Occupational Safety and Health

(Classification, Packaging andLabeling of Hazardous Chemicals)Regulations1997

• Occupational Safety and Health(Safety and Health Officer)Regulations1997.

• Occupational Safety and Health(Safety and Health Officer) Order1997.

• Occupational Safety and Health(Use and Standards of ExposureforChemicalsHazardoustoHealth)Regulations2000.

• Occupational Safety and Health(NotificationofAccident,DangerousOccurrence, OccupationalPoisoning and OccupationalDisease)Regulations2004.

Who Should AttendProduction and HR staff in managerialpositions, Safety and health committeemembersandFreshgraduates.

Date: 11 – 12 July 2016Occupational Safety and Health Hazard IdentificationFees: FMM Members: RM 954.00; Others: RM1166.00 Management and employees need tocomprehendhazardidentificationtechniquesand respond to the control measureseffectively to ensure a safeworkplace.Thisproven program is designed to provide asound platform for hazard identificationand ensuring effective control measuresare undertaken.The practical aspect of the

program should add value to the companysafetyandhealthmanagementsystem.This two-day intensive program will providevaluable and quality insights into the toolsnecessary for hazard identification aswell asputting in place a pro-active mechanism toisolatehazards.

Objectives:• To enable management to respond

positivelytoreportedhazards.• Toenable safety andhealth committee

members tobeable to identifyhazardspro-actively.

• To increase productivity throughreduction in number of accident byelimination/controlling hazards in theworkplace.

Contents:Introduction:• Definitions• OccupationalSafety/health• Hazard/risk• Unsafeact/conditionHazard identification• The5classificationofhazards• Job safety analysis/risk assessment

techniquesinhazardidentifications• Inspectionandidentificationofhazards.

Thechecklist• ChemicalSafetyDatasheetThe cause and effect diagramThe internet ways of hazard identificationReporting process on identified hazards and tracking progress on recommended control measures to improve workplace safety and health.Practical. Using the principles learnt, review of the:• EmergencyResponsePlan• Firstaidfacilities• Inspectiondoneanditseffectiveness• OthersassuggestedbyparticipantsAccident investigation

Who should attendSafety committee members, HR personnelwhose functions include safety and health



matters. Production and safety supervisorswho wish to enhance their knowledge onoccupationalsafetyandhealth.

Date: 28 – 29 July 2015Working at Heights & Fall ProtectionFees: FMM Members: RM 954.00; Others: RM1116.00 Accidents do happen everywhere and fallsare the largest causes of accidental deathsespeciallyinindustrieswherehighriseworkiscarried out and in construction industry.Theyaccountfor50%ofallfatalities.Mostaccidentsinvolving falls could have been prevented ifthe organization has the right managementpractices and the right equipment had beenprovidedandproperlyused.Allfallsneedtobeprevented.However,specificprecautionsneedtobetaken(guardrails,barriers,etc)whereitispossibletofalltwometres(2m)ormore.Evenifthefallislessthan2m,itmaybenecessaryto protect theworker, for example if they areworking above starter-bars - assess the risk.When planning for work at height, considerwhere the work will be done. Obviously thefirstchoicewillbeanyexistingstructurewhichallowssafeaccessandprovidesasafeworkingplace.Thiscoursewillprovideessentialtrainingforanyperson,whohastomanage,superviseandcontroltheactivitiesofpeoplewhoworkatheights,andalsoforthoseengagedincarryingoutworkatheights.

Objective:Attheendoftheprogramparticipantswillbeableto:• Ensure compliance with all well-

established safety procedures and allcurrentrelevant legislationsuchasthatofFMA1967andOSHA1994.

• Promote safety wherever employedworkingatheight.

• Reduce major injuries and accidentsfromworkingatheights.

• Understand theuseof riskassessmentwhenworkingatheight.

• CreateandunderstandtheuseofPermittoWorkatHeight.

• Wear and use Safety Harnesses whileworkingatheight.

Contents:• SafetyLegislation• Definitionsofworkingatheight• HazardAnalysis&RiskAssessment• AccessandLoadingPlaces• Workingwithladdersandroofs• LandingPlaces• Openings,Corners,BreaksandEdges.• Roof Work (Flat roofs/Sloping roofs/

Steeproofsetc.)• FragileRoofingMaterials• SafetyNets,BeltsandHarnesses.• SelectionofEquipment• MobileElevatingWorkPlatforms(MEWP)• Hazards&precautions• PermittoWorkatHeight

Who should attendAll persons involved in working at heightinclusive of the Management staff whomanagestheseworkers,SafetyOfficersandMembers of the Occupational Safety andHealthCommittee.

Date: 8 – 9 September 2016Understanding Ergonomics in the WorkplaceFees: FMM Members: RM 954.00; Others: RM1166.00 The purpose of this course is to createawarenessontheimportanceofErgonomicsintheworkplace,especiallytotheManagementstaff, supervisors and employees inmanufacturingorganization.Knowinglyornot,ergonomicshasattainedhighvisibility inourcountry.Sinceergonomicsrelatedinjuriesarechronicratherthanacuteinnature,detectionof human disorders are only noticed whenthe damage is already done. In many casethe injuriesare irreversible,andassuch, thesufferer is permanently disabled. This hascreated lowermoraleamong theemployees,highermedicalcosts,andhigherturnover.



Objectives:• CreateanawarenessofErgonomics in

theworkplace.• Theresponsibilityoftheemployersand

theemployees.• Understand the important provisions of

theOSHAct.• WhyErgonomicsisimportantinthework

place.• Understanding the common problems

relatedtoErgonomic.• Thehazardsinvolvedinstanding.• Whatarethebenefitsofstandinginthe

workplace.• DOSH Guidelines on Standing in the

workplace–includingtherightposture.• Understanding DOSH Guidelines on

SittingintheWorkplace.

Contents:• IntroductionToOccupationalSafetyAnd

HealthManagement• ElementsandcomponentsofOccupational

SafetyandHealthManagement• WhatisErgonomics• What are the leading factors in

Ergonomics• Why Ergonomics is important in the

workplace• VideoslideonErgonomics• Why standing had been introduced in

theworkplace• Typesofstandingintheworkplace• Thehazardsinvolvedinstandinginthe

workplace• Guidelinesinsittingattheworkplace• Manual Handling and understanding

theirhazards• VideoshowonmanualHandling• WhatcanbedoneaboutErgonomicHazards

intheworkplace–aGroupdiscussion• HowtocreateErgonomicprogrammein

theworkplace

Who Should AttendThis course is tailormade formanagementand supervisory staff, Ergomomic teamsmembers, Group leaders, OccupationalSafety and Health Managers / Officers,

Safetycommitteemembersandworkerswhoare exposed to ergonomical hazards etc..

Date: 10 – 11 October 2016Emergency Preparedness & Response,Chemical Spill & Fire DrillFees: FMM Members: RM 954.00; Others: RM1166.00 This training provides participants withinformationonwhat isEmergencyandwhatis required to prevent and Emergency, andif it occurs thanhow tocontrol thesituationwith minimum casualty / harm to human,Environmentandproperty.

Objectives:• Identify the Legal’s behind the

requirement of being prepared for anEmergency.

• UnderstandwhatisanEmergency?• Understand the importance of

EmergencyPreparedness.• Be prepared for an Emergency.

(EmergencyPlanning)• PrepareforaFireEmergency• RecognizethedifferenttypesofFire.• PreparethemeansforFirePrevention.• Inspect the various Fire Fighting

Equipment• UsethevariousFireFightingEquipment.• Prepare for a Chemical Spillage

Emergency.• Understand the Dangers of Chemicals

andtheirmodeofentry.• Briefly Understand the MSDS and the

PPErequiredforChemicals.• Tocontrolminorchemicalspills.

Contents:1. Introduction to Occupational Safety &

HealthAct2. REGULATIONS

• EmployerResponsibility-PartIVSection15ofOSHA5141994

• EmployeeResponsibility -PartVISection24ofOSHA514 1994



3. Occupational Safety & Health(Controlof Industrial Major Accidents Hazards)Regulation

4. ISO14001:2004Standard• Clause 4.4.7 (Emergency

PreparednessandResponse)5. Introduction6. WhatisanEmergency?7. WhyPrepareforanEmergency?8. ThreeStagestoanEmergency.9. LevelsofEmergency.10. Goals and Objectives of Emergency

Response.11. Emergency Preparedness and

ResponseManagement.• EmergencyManagement.• EmergencyCommittee.• EmergencyCoordinator.• IncidentCommand.

12. EmergencyPlanning.• Identification of Threats and

Hazards.• Hazard that can cause difficulties

duringanEmergency.• HazardConsequenceAnalysis.• EmergencyPlansmustcomplywith

LegalandOtherrequirements.• PlanningStrategy.

-ForEmergency.-ForRecovery.

• MitigationMeasures.• ResourcePlanning.• Emergency Facilities to be made

available.• Regular Tests of Emergency

EquipmentandFacilities.13. PlanandProcedures.

• StrategicPlants• TypicalPlansrequiredinclude.• Procedures.• Disasterrecoveryactivities

14. FinanceandAdministration15. Training

• TrainingPrograms.• ExerciseandDrills.

-ExercisePreparation-Drills

16. FireEmergency• FireTriangle

17. TypesofFire• ClassA• ClassB• ClassC• ClassD

18. FirePreventionMethodsfortheDifferentClass

19. FireFightingEquipment• FireExtinguishers• HoseReel• Hydrant• SprinklerSystem• CO2FireSuppressionSystem

20. Inspection & minimal maintenance ofFireFightingEquipment

21. FireFightingmethods• FireExtinguishers• HoseReel• Hydrant• SprinklerSystem• CO2FireSuppressionSystem

22. Rescue(minimal)23. Clean-up24. ChemicalSpillageEmergency

• Whatischemical?-CHEMICALSINPARTASCHEDULE1•HazardousLevel•Explosive•Oxidizing•ExtremelyFlammable•HighlyFlammable•Flammable

-CHEMICALSINPARTBSCHEDULE1•HazardousLevel•VeryToxic•Toxic•Corrosive•Harmful•Irritant

• CHEMICALSAFETYDATASHEET(CSDS)ObjectiveofCSDS

• CHEMICALHAZARDMANAGEMENT-ReceivingChemicals.-Storage



• Whatischemical?-CHEMICALSINPARTASCHEDULE1•HazardousLevel•Explosive•Oxidizing•ExtremelyFlammable•HighlyFlammable•Flammable•WARNINGSIGNS•PPE

• CHEMICALSPILLAGECONTROL-EmergencyResponsePlan-Tools&PPEforSpillageControl-Barricade,Evacuation&Containment-Clean-UpProcess

Who Should AttendEmergencyResponseTeam

Date: 25 – 26 October 2016Complying with the Environmental Legal Requirements and Scheduled Waste Management in MalaysiaFees: FMM Members: RM 954.00; Others: RM1166.00

Objectives:• Gaininsightstotheregulatoryprovisions

ofEnvironmentallegislations.• Understandtherolesoftheemployerand

employeeinupholdingtheenvironmentallawsandregulationsinMalaysia.

• Initiateprogrammesthatcomplywiththeenvironmentallegalrequirements.

• Carryoutthescheduledwastemanagementrequirementsandprocedureseffectively.

Contents:• Environmental and Individual

Responsibilities• The Corporate Governance and Social

ResponsibilitiesasanOrganisation• Historical Development on the

EnvironmentAwarenessinMalaysia• TheFederalandStateandEnvironmental

andEIAComplianceandDifferences

• Elements of Environmental QualityAct 1974/2005 On Employers andEmployeesRoles

• Three Main categories, Air, Water andIndustrialWastes

• National Resources EnvironmentalBoard of Sarawak and the SewerageServicesAct1993

• Types of Scheduled Waste and ItsProcessFlow

• Trienekens Licensed Schedule WasteManagement(CTWandTWMServices)

• Regulations 3 – 10 Scheduled WasteManagement and Relevant SchedulesinRelationsto

-Notifications-Treatments• Regulations 3 – 10 Scheduled Waste

Management and Relevant SchedulesinRelationsto

-Storage-LabellingInventory/Management-Disposal-OnlineManagementofScheduledWasteNotificationsandModeofPaymentsEvaluation,ClosingandEndofProgramme

Who Should AttendSafety Practitioners, Safety and HealthOfficers,SafetyCommitteeMembers,Headsof Department, Managers, Executivesand Supervisors with safety and healthresponsibilities.

Date: 14 – 15 November 2016Chemicals Safety and the Introduction of CLASS Regulations and GHSFees: FMM Members: RM 954.00; Others: RM1116.00 The production and use of chemicals indeveloped and developing countries havebeen increasing significantly during the pastthree decades. It is no doubt that chemicalswill continue to play an important role in theproduction in order to sustain the needs ofthepeopleaswell as formoredevelopmentactivitiestoprovidejobs.



Chemicals are always been associated withthehumanhealthandenvironmentcomparedwith other groups of hazards. A chemicalhazard can be defined as any chemicalsubstance that is capable of causing bodilyharm,disease,illnessordeath,oriscapableofcausingachangeinaperson’sbehavior,oradecreaseintheirmentalalertness.Chemicalhazardsareconsideredmuchmoredifficult to identify andassess thanphysicalhazards, especially in regards to their longtermeffectsonhumanhealth.It is the duty of employer to take actionto control chemicals hazardous to health,through progressive application of controlmeasures in order to reduce the exposurelevel of employees to the lowest practicallevel.Thiscoursewillelaborateandexplainthe above subject. It will also meet therequirements of our current legislationsuch as Occupational Safety and HealthAct 1994 with specific reference to CLASSRegulations2013andUseandStandardofExposureofChemicalsHazardoustoHealthRegulations2000Millionsoflivesanddollarscouldhavebeensaved if organizationsuseproperChemicalSafetytoolstothebest.TheGloballyHarmonizedSystemofClassificationand Labelling of Chemicals will also bediscussed.

Objectives:• Fulfill the legal requirement under the

OccupationalSafetyandHealthAct1994with reference to specific Regulationslike Use and Standard of Exposureof Chemicals Hazardous to HealthRegulations2000and the latestCLASSRegulations2013.

• Createawarenessamongtheparticipantsontheill–effectsofchemicals.

• Helpidentifyroutesofentryofchemicalsintothebody.

• Understanding theGloballyHarmonizedSystemofClassificationandLabellingofChemicals.

• AssistparticipantstoidentifyandmanageproperPersonnelProtectiveEquipment.

• Help participants to implement theproperproceduresinhandlinghazardouschemicals.

• Equip participants to prepare for anemergencyresponse.

• EnableparticipantstounderstandSafetyDataSheet.

Contents:• ObligationsofEmployersandEmployees

inregardto:a) Factory and Machinery Act 1967

and,b) OccupationalSafetyandHealthAct

1994• IntroductiontoChemicalSafety• The Importance of Chemicals Safety in

theworkplace• HealthRiskofChemicals• Routes of Entry of Chemicals into the

body• ManagementofChemicals

a) receivingofchemicalsb) handlingofchemicalsc) storageofchemicalsd) retrievingofchemicals

• Preparation of Chemical Register – apracticalsession

• IntroductiontoCLASSRegulations2013.• Understanding the Use and Standard

ofExposureofChemicalsHazardous toHealthRegulations2000.

• TheImportanceofChemicalHealthRiskAssessment

• VideoShowonChemicalSafety• Globally Harmonized System of

ClassificationandLabellingofChemicals• Understanding Safety Data Sheet – a

practicalsession• Proper use of Personnel Protective

Equipment• Do’sandDon’tsinchemicalSafety• GeneralGuidelines

Who Should AttendS&HOfficers,S&HCommitteeMembers,ERTMembers,Fire&RescueSquadmembersandotherpersonnel’s.



Date: 22 – 23 November 2016Behavior Based Safety and Performance MeasurementsFees: FMM Members: RM 954.00; Others: RM1166.00 Behaviour-based-safety(BBS) focuses on employees’ behaviourwhich cancause injuriesand illnesses. It issuitableforavarietyofindustrysectors,fromconstruction and manufacturing industryto food processing. BBS is based on theprinciples of behavioural psychology andis a technique for modifying behaviour ofemployees to enable them to work in asafe manner. A Behavioral safety programinvolves significant workforce participation,targetingunsafebehavioursusingsystematicandobservationalmethods for improvementintervention. The benefits of the BBSprogram include lowerofaccident/incidents,near-misses, propertydamageand reducedaccidentcosts.Thisprogram issuitable forcompanieswhoarecommittedto thepro-activeapproachtosafetyandhealthmanagement.

Objectives:• Understand the benefits from a

successfulBBSprogram.• Identify the differences between the

tradional accident intervnetion methodandBBS.

• Understand why positive reinforcementis much more powerful than negativereinforcement.

• Complywithlegislativerequirementsforasafeworkplaceusing thebehaviouralpsychologytechnique.

Contents:• Behavior-based-safety:WhatIsIt?• Definitions: - UnsafeAct/condition/hazard/risk - Behaviourandattitude• Traditional hierarchy of safety

interventions• Pro-activeand reactivemethods safety

intervention• Performancemeasurements• Thehumanfactors• Behavoiur-Based-Safetyprocess: - Discovery - Design - Implementation - Monitorandreview• KeystoasuccessfulBBSprogram

Who Should AttendSafety&Healthcommitteemembers,HumanResources staff with safety and healthresponsibilities and Supervisors and head ofdepartment.


Date: 25 – 26 February 2016Effective Store Warehouse & Inventory ManagementFees: FMM Members: RM 901.00; Others: RM1113.00 Stock holding costs eat into organization’sprofitability. Organizations implement andpracticesstrategicwarehouseandinventory/stock operations management have acompetitive advantage. Organizations lackin strategic store warehouse operationsmanagementLOSEprofits;costsadvantagesandmarketleadership.

Objectives:• Warehouse and Inventory Management

Process.• WarehouseOrganizationandOperations

dynamics.• CorrectMaterialCodingandClassification

toavoidconfusionandeasyretrieval.• Cost saving through effective Inventory

ControlSkills.• Inventory Management techniques and

strategies.• Warehousesafetyandsecurityskills.• Warehouse housekeeping to cut down

WASTE.

Operations and Logistics

Contents:Part1:PracticalWarehouseOrganizationandManagementProfile.• The Roles, Responsibilities and

FunctionsofaProfessionalWarehouse• Design and Develop an warehouse

OrganizationChart.• Identifycustomersneedandunderstand

InventoryTermstoavoidconfusion.

Part2:WarehouseOperationsandInventoryManagementProcess.• Identify different Warehouse Layout

to maximize space management andproductivity.

• Different warehouse layouts, theadvantagesandconstraints.

Part3:InventoryCodingandClassifications• Identify techniques of effective coding of

materials.• Develop easy to use classification with

AlphabeticalClassifications.• Select themost suitablematerial coding

andclassificationforyourcompany.

Part4:EffectiveInventoryControl• Develop effective Inventory Policy,

Proceduresandcontrol.• Avoid out of stock situation – Reduce

Production Downtime and minimizedisruptions.

• Resolution of overstock situation andpreventiveactions.

• Store/warehouseOperationsDocumentations

• GRN,StockRecords,etc….

Part5:InventorycontroltechniqueandStrategy• The“Single“and“Double”binsystem• Establish minimum and maximum stock

level.• DeterminetheRIGHTSTOCKLEVELfor

yourcompany.

Part6:WarehouseControlStrategies• InventoryControlTechniquewithABC,• FSNanalysistomonitorstockmovement

• VED analysis to maintain Inventory onyouroverallstocklevel

Part7:WarehouseSafetyandSecurity• ThepracticeofeffectiveHOUSEKEEPING

inthewarehouse.• DefineandidentifyHazardousitemsand

areastotakeprecautionarymeasures• Provide safe working environment with

preventiveactions.

Who Should AttendStore Warehouse Operations Professionals;StoreWarehouseSupportingStaff.

Date : 20 – 21 June 2016Supply Chain Management SkillsFees: FMM Members: RM 901.00; Others: RM1113.00 Thereisarecognitionthatcompaniesareusually part of a “pipeline” or SUPPLYchain that brings a product to theultimateuser.Thesupplychaininvolvesacompany’svendorsanddirectcustomers.The supply chain perspective ultimatelyrecognisesthatallthreepartiesareinasense,partnersinbringingaproducttomarket.

Objectives:• Be aware the development and

evolutionofsupplychainmanagement.• Understand why companies find a

supplychainperspectiveimportanttoimprovingtheircompetitivepositioninthemarketplace.

• Understand key characteristics ofsuccessfulsupplychainandhowtheydifferfromtraditionalapproaches.

Contents:Part1:DevelopmentOfSupplyChainManagement• TheconceptsandDefinitions• Thefirststep-PhysicalDistribution• Thesecondstep–Integratedlogistics

Management




• The third step – Supply chainmanagement.

• Strategicchangesinsupplychains• The Core activities of Plan-Source-

Make-Delivery-Return

Part2:LogisticsInTheFirm–TheMicroDimension• Logistics InterfaceswithOperations/

Manufacturing• LogisticsInterfaceswithmarketing• LogisticsInterfaceswithotherareas

Part3:ApproachesToAnalysingLogisticsSystems• MaterialManagementversusPhysical

Distribution• CostsCenters,• Nodesversuslinks• Logisticchannel• Logisticsandsystemanalysisandthe

techniques- The benefits of Third Party logistics(3PL)

Part4:FactorsAffectingTheCostandImportanceOfLogistics• Competitiverelationships• Productrelationships• Spatialrelationships

Part5:TheInboundSupplyChain• Materialmanagement• Procurement and managing the

procurementprocess.• Supplier / vendor evaluation and

relationships• OthermaterialsManagementactivities• The effective approach to inventory

management• Warehouse operations, layout and

design

Part 6 : Just In Time Approach andMaterialsRequirementsPlanning• ComponentsofJITsystems• JIT versus traditional Approaches to

inventorymanagement–Thepracticeof

VendorManagedInventoryVMI• TheoperationofMRPsystems

Part7:ChannelIntegration-NewWayToleverageLogisticsForHigherproductivity.• Marketinterface• Two ways of creating supply chain

values• The growth and importance of

channelsofdistribution• Scopeoftransportselectiondecision• CarrierselectionDeterminants

Who Should AttendManagers, Executives, Officers, andSupervisors who deal with a spectrumof business and organization process,from sales, purchasing, manufacturing,warehousing,logistics,andetc.

Date: 29 – 30 August 2016INCOTERMS 2010Fees: FMM Members: RM 901.00; Others: RM1113.00 Costs are of utmost concern of businessoperations. Correct use of INCOTERMSsaves the organization in Business Costs,problems in productions, delivery of goodsand Cash Flow in particular. Correctinterpretations of INCOTERMS determinedthe accrual of stocks based on accountingconcepts.

Objectives:• Thepointofdeliverytakesplace.• Theriskandpropertypasses.• The INCOTERMS applicable to each

modeoftransportused.• Toavoidfinanciallosses.• ToeaseCashflow.• Accrualofgoodsinstockvaluation.

Contents:Module 1 : The 8th Revision Incoterms® 2010 are • TheRevisedGroupD


• RulesforAnyModeofTransport• Rules for Sea and Inland Waterway

TransportOnly• Allotherimportantrevisions

Module 2 : The INCOTERMS 2010 Applications and Benefits• Buyers and Sellers duties and

responsibilities clearly defined inINCOTERMS

• High Business Costs, BusinessRisks attached with wrong used ofINCOTERMS.

• Delay in productions, and delivery toCustomers caused by wrong used ofINCOTERMS.

Module 3 : The INCOTERMS 2010 are • 4Groups,E,F,CandD• E-GoodsDeparture-EXW• F-MainCarriageunpaid–FCA. FOB,

FAS• C–MainCarriagepaid-CFR, CIF, CIP.,CPT• D–Goodsarrival-DAP, DAT, DDP• Thedifferencesintheprior2010of(DAF,

DES,DEQ,DDU)

Module 4: The Four Main Clear defined Buyers and Sellers Obligations With Each INCOTERMS used.• Charges,• Delivery taken place, determinant of

inclusionofstocksincompany’scurrentassets

• RisksandPropertypasses• The mode of transport to use for each

Incotermsused.• Thepracticalindustrialcommonmistakes.

Module 5 : INCOTERMS applications comparison Which is more appropriate• FOBandFCA• CFRandCPT• EXWandDDP• CFRandDAP

Module 6 : The Strategic and Contributive Roles in Negotiating INCOTERMS applications.• Geographicaladvantage• Facilitiesavailability• Checklistsasguidedtools• Cross functional awareness of the 3

factorsmentioned.• Duties to negotiate with local Shipping,

forwarding and Insurance Agents forbeneficialterms.

• Overseas Suppliers / Customers-Negotiateforbetterterms

- Freight, Insurance, Transportations,Authorities clearance, loading andunloadingcharges.

Module7:-ImportandExportDocumentsa) CommercialDocuments -ProFormaInvoice -CommercialInvoice -PackingList -InsurancePolicy/Certificate -FumigationCertificateb) TransportDocuments–B/Lc)FinancialDocuments–L.Cd)GovernmentDocuments

Who Should AttendThose who are involved in import/exportshipping operations, freight forwardingpurchasing and supply chain activities,transporting, bills processing, tradedocumentation, manufacturing, salesadministration, marine insurance, financeandadministration.




Date: 3 – 4 May 2016Kaizen for Continuous ImprovementFees: FMM Members: RM 901.00; Others: RM1113.00 The Kaizen journey begins down the roadto improvement, a road that is sometimesbumpy and sometimes a superhighway. Itisa road thatneverends. It isneverdullorunchallenging. It is exciting, enlighteningandmostofallfun!It’sachancetodothingsinways thatarenew tomanypeople. It’sachance for everyone to be recognized, tocontributeandtoexcel.In the past one of the complaints hearduniversallythroughoutcompaniesisthat“NooneeverlistenstomewhenItrytotellthemhowtofixsomething.”Or“Managementthinkswe’reallabunchofdummies,andaren’tsmartenough tomakegooddecisions.”Can it beanywonderthatworkersaren’t tooeagertosubmit improvementsuggestionswhen theyknowtheywillneverbeimplemented?Kaizenchanges the paradigms of management tosolicit contributions and suggestions and toimplementthemwhiletheenthusiasmishighandthecritiqueshaven’thadtimetoobject.

Objectives :• Understand the concepts and

implementationofKaizen.• Haveaworkingknowledgeofthe3legs

supportingcontinuousimprovement.• Enhance their awareness of wastes

reduction.• Increase employee participation in

problemsolving.• Use Kaizen to support tangible

improvement and link to Value StreamMapping.

Contents:Introduction to Kaizen- A look at Kaizen : introduction and

concept- 2elementsofKaizen- Implementationbenefits- The3supporting“legs”ofKaizen:Waste

reduction,5S,Standardization

LEG 1: Waste Reduction and the Just In Time System- Introduction- HowdoyoupractiseJIT- The7wastes- Visiblecontrol- Theapplicationinorganization

LEG 2: 5S - Why5Sandwhatisit- Thebenefitsof5Simplementation- The5elementsof5S- Toolsformanaging5S

LEG 3: Standardization- Introduction:WhatisStandardization?- KeyFeatures Employee Involvement: improvement

andproblemsolving- Typesofinvolvement- Suggestionprograms&QCC

Who Should AttendThis program will benefit all managers,engineers, supervisors, officers, leaders,and those who wish to improve theirunderstanding and skills in relation to theapplication of continuous improvement intheirorganizations.

Date: 11 – 12 May 2016Quality Control Techniques for QCFees: FMM Members: RM 901.00; Others: RM1113.00 In many companies QC/QA inspectors formthe ‘best defense’ for most quality problems.Althoughtheyareoftenexperienced(andskilled)intheirspecificjob,manydonotappreciatetheoverallQualityControlfunctionandtheirroleinit.Furthermore,theytendtofocusalltheireffortonthe‘detectionofdefects’,withlittleemphasisonpreventionconcepts.Thistrainingisdesignedtoachievetheabovetwoobjectives.Thistrainingwill alsoenhance their understandingof someSQCandSPCtoolsandISO9001-2000QualityManagementSystem.

Quality Systems and Productivity

Objectives:• Explain prevention and Zero Defect

concepts;• DesignChecksheettocollectdata;and• Analyze by using Pareto chart and

layeredanalysis.

Contents:Meaning Of Quality• Definition&examples• Customerrequirements• ResponsibilityforQuality

How To Achieve Quality• Detection/inspectionmethod• Exercise:detectionmethod• Weaknesses of detection/inspection

method• Preventionmethod• Advantagesofpreventionmethod

Zero Defect• WhatisZeroDefect• HowtoachieveZeroDefect• Supplier-Customerconcept• SPCmethods&Mistake-proofsystems

Prevention : Mixing• Principle “Everything has a place &

everythinginitsplace”• Colourcoding:concept&applications• Properlabeling• Storagemethods• IdentifyingandpreventingMixingpotential

Prevention: Rejects• Pre-control,Buy-off,Continuousmonitoring• In-lineQC/QA• Strivingfor“CenterofSpec”setting& its

importance• Immediatecorrectiveactions• Preventiveaction

Prevention : Data Collection• Importanceofdatacollection• Useofchecksheets• Exercise:Checksheetanalysis• Exercise:Designachecksheet

SPC And SQC Methods• Meaningofvariation• Qualityandvariation• SQCmethods -Datacollectionandanalysis -AQLSamplingtable• SPCmethods -Histogram -Controlcharts

Prevention : Data analysis• Paretocharts• HowtoconstructParetocharts• UseofParetochart• Exercise:Paretochart

Layered Analysis• Useoflayeredanalysis• Exercise:LayeredPareto

Who Should AttendQC/QAInspectors,ProductionSupervisors.

Date: 21 – 22 July 2016Lean ManufacturingFees: FMM Members: RM 901.00; Others: RM1113.00 Thetwodaysprogramcoveringtheelementsof Lean Manufacturing giving an in depthunderstandingwitharoadmapforeffectivepractice and implementation at workplace.

Objectives:• Discoverhowtolookatonesownshop

floor in terms of lead-time reduction,wasteeliminationandmaterialflow.

• Learn the importance of continuousimprovement (kaizen), includinghow tocompletekaizenworkshops.

• Develop an understanding of how tomanage people in a Lean environmentin order to sustain improvements inproductionmethods.

• Develop a long-term strategicimplementationplan.




Contents:• IntroductiontoLeanManufacturing• WhatisValueStreamMapping• 5S and the Visual Workplace

Organisation• DevelopingandLeadingWorkgroupsin

aLeanenvironment• Setup Reduction (SMED) and Total

PreventativeMaintenance(TPM)• How to Plan and Lead continuous

improvement(kaizen)activities• ContinousProcessImprovementMethods• ProblemSolvingModels• 5WhysMethods• The role and Purposes of a Process

Improvementteam.• The7typesofWastesandEliminations• ErrorProofingSystem• ThesixmajorlosseseffectingEquipment

Effectiveness.• Leadership Skills and Change

ManagementforLeanTakeOff.• CommunicationPlans

Who Should AttendThe program is tailored to meet the needsof especially Supervisors, Executives, lineleaders or group leaders who are takingchargeofcompany’sproductivityandqualityimprovementsthroughLeanworksaimingatcostreductions.

Date: 14 – 15 September 20167QC Tools and QCC Implementation Fees: FMM Members: RM 901.00; Others: RM1113.00 This is a hands-on training programdesignedtoimparttheskilltousethesevenbasicQCtools (whicharemostcommonlyused in the industry) to solve qualityproblems and undertake improvementprojects. Participants will learn the QCCmethodology and use of PDCA cycle.Integration of the tools into an effectivesystem based on PDCA cycle will beemphasized.

Objectives:• Trainees will be able to explain PDCA

conceptandrelateitto7QCtools;• Trainees will be able to collect and

analysedatausingthe7QCtools;• Traineeswill beable toexplain how to

implement continuous improvementprojectsusing thePDCAcycleand theQCtools;

• Givenasetofdata,participantswillbeabletoidentifyandusethecorrecttoolsforanalysis;and

• Trainees will be able to plan a QCCprojectintheirownworkarea.

Contents:Continuous Improvement And QC Tools• ContinuousImprovementconcept• QCToolsforcontinuousImprovement• PDCAcycle• QCCmethodology• SDCAcycleTool 1: Checksheet• Howtocollectandanalysedata• Benefits• Practical:preparationofchecklistTool 2: Pareto Chart• HowandwhentoprepareaParetochart• Benefitsanduses• Practical:PreparationofParetoChartTool 3: Fish-bone Chart• HowtoprepareaFish-bonechart• 5M-Ecategories• Benefits• Practical:PreparationofFish-bonechartTool 4: Histogram• Howtoprepareandanalyseahistogram

(graphicalmethod)• Benefitsofhistogram• Whentopreparehistogram• Practical:PreparationofhistogramTool 5: Control Chart• Relationshipbetweencontrol chart and

histogram• Howtoanalyseacontrolchart• Benefitsanduseofcontrolcharts• Practical:Plottingacontrolchart


Tool 6: Scatter Chart• Howtoanalysescatterchart• Whentousescatterchart• Practical:PlottingScatterChartTool 7: Stratification• PurposeofStratification• Examples• Practical:Stratificationexercise• Examples• Practical:Stratificationexercise

QC Tools And PDCA • Toolsforeachstage• QC 7 tools application in day-to-day

work

Date: 7 – 8 April 2016Selling In Tough TimesFees: FMM Members: RM 901.00; Others: RM1113.00In order to sell effectively, sales personsmustknowwhatandhowtosaythethingsthat matters most to the potential buyer.If they are unable to get the messageacross, they would have already lost thesale. In this programme, participants willbe shown techniques that they need toapply toconvinceaprospect tobuyand itall start with the planning and preparationtoclosingthesale.Thesystemhighlightedin this course has been successfully usedin turningcompaniesaroundorenhancingthe sales performance of such companieswhen the facilitatorwasemployedas theirhead.

Objectives:• Participants will learn how to apply

benefitsellingoncustomers;• Toconductapropersalespresentation

toclients;• Theabilitytoreadbuyingsignals;and;• Close more sales by using six simple

closingtechniques.

QCC Implementation• WhyQCCfail?• Strategiesforsuccess• QCCconventions

Who Should AttendOfficers, Supervisors and Line leaders inManufacturing,QC,MaintenanceandSupportstaff.IdeallysuitedforQCCFacilitators,QCCleadersandQCCteammembers.

Contents:Module 1 - The Planning ProcessPart1:AnalaysingYourProductsUsingtheFABFactor• “Howmuchdoyoureallyknowyourown

products?”• UnderstandingtheFeatures,Advantages

andBenefitsofyourproducts• HowtheFABisappliedinselling• “Dissecting” your product - work group

session

Part2:SellingBenefits• Analysing the six common benefits in

productselling

Part3:SellUniqueFactorsOfYourOrganization• Nomatterwhether a company is small

or large, there are always certainunique features that the buyer maynot know about. This is the partwhere the seller will learn how toexcite the buyer in buying the product.

Part4:SellValue-addedService• No customers will pay a good price if

he does not enjoy certain VAS fromtheseller’scompany.Inthispartofthe

Customer Service, Sales and Retail




module, participants will be guided inknowing theproperprocess toderivingoneortwoVASforthecustomer/s

Module 2 - Presenting Your Products (Video Supported)• Thementalpreparation.• Presentcreatively-donotprojectyourself

asa“runofthemill”salesperson.• Present your belief in your company,

yourproductandyou.• The5-stepformulatoaneffectivesales

presentation.

Module 3 - Reading Buying Signals And Closing The Sales• No sales can be effectively closed

without the seller knowing first how toreadthebuyingsignalsofthebuyerandthenproceedontotrialclosings.Havingdonethis,theparticipantswillbeguidedon the usage of six common type ofclosingmethods, and finally, learn howtoaskfortheorder.

Module 4 - Selling Against Your Competitors• Applying the three strategies that will

swingbusinessyourway.• How do you stack up against the

competitors[ananalyticalexercise].• Attacking the competitors against their

weakspots[aplanningexercise].

Module 5 - Handling Tough Customers• Understand the characteristics of four

common type of tough customersand the tactics involved in handlingthem so that they will continue todo business with your organization.

Who Should AttendSalesLeaders,SalesPersonnels,MarketingPersonnels (if their job description alsoincludessellingasoneofthetasks).

Date: 9 – 10 June 2016Drafting of A Marketing PlanFees: FMM Members: RM 901.00; Others: RM1113.00A marketing plan is short, detailed, writtenplanthatlaysoutthestepsforyourcompanytotaketoachieveyoursalesandmarketinggoals.“Marketing” istheprocessofcreatingcustomers for your products and services.Thistwo-dayintensiveprogrammehasbeenspeciallydesigned toguideparticipants inasystematicmarketingapproachso that theirbusinessthoughtscanbecarefullytranslatedontoapieceofdocumentwhichwecall theplan.Ultimately, thepurposeofamarketingplan,istominimiseriskinthewayweconductourbusiness,gatherbiggermarketshareandserveourcustomersbetter.

Objectives:• Prepareaneffectivelymarketingplan;• Thinkstrategicallyandcritically;• Become goal-oriented and action-

oriented;and• Look at marketing from a wider

perspectiverather thana ‘tunnelvision’pointofview.

Contents:WhyAMarketingPlan?

WhatEntailsInAMarketingPlan?

WhereAreYouNow?(ThePositionAudit)• Managementaudit• Thecurrentstrategy Problemsolvingworksheet• Projectorbidanalysis• Competitiveanalysis• Analysing your current strengths and

weaknesses• Product/Servicecomparision

WhereDoYouWantToBe?(OutliningYourStrategies)• Strategicplanningandmarketresearch• Startegic business unit (SBU) mission

statement


• Advertising/Promotiongoals• Turninggoalsintoobjectives• Theuniquesellingproposition(USP)of

yourproduct/service• Yourtargetmarket• Competitiveobjectives

WhatIsTheBestWayToGetThere?• Goodmanagementscorecard• Identifying and overcoming current

problems• Marketsegmentation• Basicmarketsegmentationcriteria• Market segmentation analysis and

worksheet• Customers/Prospectsummaryform• Promotionsummary• Productapplicationworksheet• Analysingyouroverheadsandprofits• Newproduct/serviceobjectives• Summaryofproduct/servicegoal• Businessgoalsummary

AddingDetailsToThePlan• Marketingactionplan• Marketingactiontime-table

MonitoringAndControl• Themonthlyperformancereview(MPR)

Who Should AttendSales/Marketing Managers, BusinessDevelopment Managers, Entrepreneursand Marketing Executives who needto increase sales and productivity andthose who want to learn the techniquesof drafting an effective marketing plan.

Date: 1 – 2 December 2016Sales PresentationFees: FMM Members: RM 901.00; Others: RM1113.00Ithasoftenbeensaidinthesalesfraternity,“You may have a very good product, butwhenyoucannotpresent,youhavelost thesale.”Salesprofessionals todaymustequipthemselveswithwhattosayandwhatnotto

say.Buyerswant tohearbenefits,butmorethan often, we hear sales personnel sellingfeatures. This programme will help thesalespersonnel tocompartmentalisehis/herthoughtssothathe/shecaneventuallyappearanddeliver his/herofferings confidently andconvincingly.

Objectives:Present his/her products/services in asystematicapproach,andconvincingmannerthatwilleventually leadtotheclosingofthesales.

Contents:IntroductionTheimportanceofsalespresentationPlanningthepresentation

Module 1:SellingBenefits• Redefining your product by analysing

theFeatures,Advantages andBenefits(theFABfactor).

• Redefining the 6main benefits of yourproduct.

Module 2: TheUniqueFactorOfYourCompany/Product• Analysingthevariousuniqueofferingsof

yourproduct/companythatwillstandupinthemindoftheprospect/customer.

Module 3:OfferingValue-AddedServices• The right approach to deriving value-

addedservices.• The 5 conditions that make up value-

addedservices.

Module 4:TheTechniqueInSalesPresentation• Whytheneedtopresent• Whenyoupresent–youmakethe

difference• The 5-step formula to presenting a

product




Role-playParticipantswillberequiredtoeitherpresentona ‘one-to-one’or ‘one-to-a-group’.Fellowparticipantswillberequiredtoformapaneltocritiqueeachrole.

Who Should AttendMarketing, ales Directors, Sales Managers,SalesExecutives.


Communication and Clerical Development

Date: 18 March 2016Telephone Techniques & Basic CourtesiesFees: FMM Members: RM 530.00; Others: RM636.00First impressions are lasting impressions.Thereceptionistinanorganizationisusuallythestartingpointofthe‘cycleofservice’andplaysavitalroleintermsofcreatingmomentsoftruthfortheorganization.Effectively handling visitors and telephoneconversation is like a warm handshake, itprojectsthecompany’simageof“I’m glad you called us, we want to continue doing business with you.”

Objectives:• Providecourteousandhelpfultelephone

servicetocustomers.• Answertelephonecallseffectively.• Handlechallenging telephonecallsand

situationswithconfidence• Handle all visitors in a professional

manner.• Makeapositiveandlastingimpression.

Contents:UNIT 1: OverviewThe purpose of this module is to createawareness on the importance of providingexcellent telephone service for the internalandexternalcustomers.1. Importanceoffirstimpressions2. Understanding the service encounter,

momentsoftruthconcept3. Developingthecycleofservice4. Importanceoftelephonecommunication

andexcellentreceptionskills5. P-H-O-N-Econcept

UNIT 2: Telephone Communication SkillsParticipants will acquire effective telephoneskills. Participants will also learn how todevelop a knack for handling challengingcallers,complaintsonthetelephoneandturntrickysituationsaroundwithconfidence.1. Importanceofcourtesy2. Basictelephonecourtesies3. Voicecontrol4. Takingmessages5. Commonmistakes6. Managingtheassertivecaller7. Statementstoavoid8. Placingcalls9. Transferringcalls10. Endingacall

UNIT 3: Listening SkillsInthismodule,participantswillbeintroducedto the active listening concept. From thisconcept, participants will learn how to buildeffectivelisteningskills.1. Buildingeffectivelisteningskills2. Activelisteningconcept3. Howtoavoidlisteningobstacles

UNIT 4: Building excellent reception skillsIn this module, the participants will learnabout excellent reception skills. Participantswill learn how to meet and greet visitors,the do’s and don’ts of body language.Participants will be involved with practicalrole-playsessionsandalsogroupactivity.Forthe body language session, participantswilllearnaboutfacialexpressions,gestures,eyecontact,professionaldressingetc.1. MeetingVisitors2. Standardgreetings3. Bodylanguage

Who Should AttendAlllevelofemployees

Date: 29 – 30 September 2015Achieving Communication SkillsFees: FMM Members: RM 901.00; Others: RM1113.00 Communication is an integral part ofeveryday life for every level of personnel inanorganization.Duringtheaverageworkingday,youwillfindyourselfembroiledindozensofthem-sometrivial,someimportant,andafewcrucialtothesuccessofyourself,oryourcompany.At one end of the scale you could becommunicating with a member of staffwho is asking for the afternoon off on thebusiest day of the year. On the other, youmight want to meet your boss to ask fora pay rise. The common factor in thesescenarios is that you are communicatingwithoneormoreindividualswhoseinterestsare NOT necessarily the same as yours.Communicationispartoflifeandifyoudon’tgetgoodatityouaremorelikelytosinkthanswim.

Objectives:Attheconclusionofthisprogram,participantsareexpectedto:• Understandcommunicationandmanage

itbetter.• Become more assertive in

communication.• Focusonwin-winasanoutcome.• Read and understand the pressure

pointsandavoidcommonpitfalls.• Bemoreproactiveinthecommunication

process.• Gain more confidence in dealing with

people.• Dealwithintimidationconfidently.• Use communication to resolve or

minimizeconflicts.• Confrontnegativesituationpositively.

Contents:• Introduction to Communication

States of Mind -Whatiscommunication? -DefinitionofDistributiveandIntegrative

-Communication -ComparisonbetweenDistributiveandIntegrativeCommunication -Workshop

• The Front End on Window of Opportunity

-Communication:HowContentandContextcanhelpordisruptunderstanding

-Thecommunicationstylematrix -Workshop

• Using appropriate reinforcement/feedback

-Differenttypesofreinforcements -Applicationofreinforcement

• Listening Skills: HUGE part of communication

-Typesoflistening -How toapplyeach typeanduse it to

enhance communication andunderstanding

• Questions are the Answers: Techniques of asking questions

-AskingversusTelling -Typesofquestions -Howyoushouldaskquestions -Workshop

• Dealing with Intimidation & Increase Confidence

-The5intimidationfactors -Howtodealwitheachofthese -Workshop

• Understanding the 3 key Behaviours : The Road to Assertiveness

-Dominate/Aggressive -Compromise/Passive




• Understanding the 3 key Behaviours :TheRoadtoAssertiveness- Dominate/Aggressive- Compromise/Passive- Integrate/Assertive

• CulturalApproachestoCommunication- Specificorientations- Sampleethno-culturalstyles

• ConflictManagement -Whatisaconflict?

-Thecommunicationpitfall,leadingtoconflict

-Causesofconflict -Howtominimizeconflictsthrough

bettercommunication

• Avoidingthezero-sumgame:Dilemmaexercise

• TheTechniqueofPositiveConfrontation

• WatchoutforAmygdalaHijack-Controllable(Training)&UncontrollableFactors(Reaction)

Who Should AttendThis program is suitable for all levels ofpersonnel from various departments andindustries as the subject of communicationhelpsandaffectsall.

Date: 8 - 9 December 2016Effective Office Administration & Clerical SkillsFees: FMM Members: RM 901.00; Others: RM1113.00 This course is designed for those whoworked in support positions, to help themimprove their everyday peformance in anoffice environment. It helps you to improveyour communication skills, make a goodfirst impression and develop personalmanagementskills.

Objectives:• Establishingroles&responsibilities.• Applyingpositivethinking.• Developing positive attitude at the

workplace.• Developingapositiveappearance.• Importanceoftelephonecommunication.• Howtocommunicateeffectively.• Writingeffectively.• Usingtherightbodylanguage.• Handlingofficedocumentation&filing.• Managingrecords.

Contents:UNIT 1: Roles & RESPONSIBILITIES of ADMINISTRATORS• Challengestomyposition• Preparingforthischallenges• Planning for my future/career

advancement• Myroles&responsibilities• Myclericalduties/functions• SkillsrequiredGroupdiscussion1:FacingChallenges

UNIT 2: Positive thinking• Understandingpositivethinking• Applying positive thinking at the

workplace• Usingdailyaffirmations• Managingmynegativeemotions• Buildingemotionalmaturity

UNIT 3: Building success attitudes• Relating positive thinking with positive

attitudes• Howpositiveisyourattitude?• Communicatingyourbestimage• Mypersonalimage&appearance• Mybodylanguage• Mytoneofvoice• Selfevaluation

Self-evaluation check list.Participants will be provided with a check-list to do a self-evaluation.Discussion will focus on how to improve on areas that need improvement.


Group discussion 2: Body languageExercise 1: Self evaluation

UNIT 4: PR & Communication Skills• EnsuringpositivePRindailywork• Towardsabettercorporateimage• Thecommunicationprocess• UsingtheKISSconcept• Verbalcommunication• Forbiddenwords&phrases• Courtesywords&phrases• Courtesybehaviours• Facetofacenon-verbalcommunication

UNIT 5: Telephone techniques• Effectivetelephonetechniques• Telephoneetiquette• Makingcalls• Answeringcalls• Handlingassertivecallers• Transferringcalls• Puttingcalleronhold• Takingmessageseffectively• StatementstoavoidRole play 1: Answering the phone

UNIT 6: FILING SYSTEMS• Reducingyourfilingload• Prosandconsofthemostpopularfiling

systems• Alphabeticalfiles• Numerical/jobfiles• Geographicalfiles• Decimalfiles• Practicing5S(housekeeping)

UNIT 7: DOCUMENT ADMINISTRATION• Lifecycleofadocument• Classifyingrecords• Managingrecords

UNIT 8: MANAGEMENT OF RECORDS• Theadministrator’sfilingresponsibilities• Howtodevelopanindexsystem• Various filing methods – alphabetical,

subject,numeric,geographic• Theadministrator’schronologicalfile• Filingequipment

• Efficientandeffectivefilingprocedures• Retentionschedules

UNIT 9: WRITING SKILLS• Howtowriteeffectiveletters• WritingeffectiveMemorandum• WritinganeffectiveFax• WritinganeffectiveE-mail

Exercise 2: Writing a business letterExercise 3: Writing a memoExercise 4: Writing a faxExercise 5: Writing an email

Who Should AttendClericalStaffs,Administrator,AdminAssistant,Accounts/Warehouse and Production Clerkoranyonewhoisinvolvedwithadministration&clericaljob.




Date: 15 – 16 February 2016Lightning / Surge Protection and Earthing SystemFees: FMM Members: RM 901.00; Others: RM1113.00 A lightning arrester is a device usedon electrical power systems andtelecommunications systems to protect theinsulationandconductorsofthesystemfromdamagingeffectsoflightning.A surge arrester also known as surgeprotective device (SPD) is used to divertdamaging over-voltage transients causedbyexternal (lightning)or internal (switching)events safely to ground through propertychangestoitsvaristorinparallelarrangementtotheconductorinsidetheunit.This particular course is designed tospecifically provide the most advanceknowledge and appropriate guidance to theparticipants with regards the installation,operation and maintenance of the lightningprotection, surge arrester and earthingsystem

Objectives:• Toprovidethemostadvanceknowledge

and appropriate procedures in theinstallation, operation andmaintenanceoflightningprotection,surgearresterandearthingsystem inelectrical installationsystem.

• To build upmore confident level in theinstallation, operation andmaintenanceof lightning protection, surge arresterandearthingsystem.

• Toreducedowntimeduetofailureofthelightning protection, surge arrester andearthingsystem.

• Toprotecttheinsulationandconductorsof thesystemfromdamagingeffectsoflightning.

• To protect electrical systems againstelectrical transients resulting fromlightningflash.

• To reduce cost of maintenance oflightning protection, surge arrester andearthingsystem.

Contents:• Introduction: (description of lightning

protection, surge arrester and earthingsystem).

• Typesoflightningprotection.• Componentsoflightningprotection.• Workingprinciplesoflightningprotection.• Effectsoflightning.• Earthingsystemoflightningprotection.• Earthingresistanceoflightningprotection.• Maintenanceoflightningprotection.• Typesofsurgearrester.• Componentsofsurgearrester.• Workingprinciplesofsurgearrester.• Effectsofsurge.• Earthingsystemofsurgearrester.• Earthingresistanceofsurgearrester.• Maintenanceofsurgearrester.• Type of earthing system in the electrical

installationsystem.• Componentsofearthingsystem.• Workingprinciplesofearthingsystem.• Effectsoflightning.• Typesofearthelectrode.• Resistanceofearthelectrode.• Measurements of earth electrode

resistance.• Maintenanceofearthingsystem.

Who Should AttendSpecificallydesignedforthosewhoaredirectlyor indirectly assigned to install, operate andmaintenance of lightning protection, surgearresterandearthingsystem,suchasoperationmanager, maintenance manager, engineer,technician,chargeman,electricianetc.

Date: August 11 – 12, 2016Electrical Circuits and TroubleshootingFees: FMM Members: RM 901.00; Others: RM1113.00 Aswidelyknownelectricalcircuitsareusedtoenergizedelectricalandelectronicequipmentsintheindustries.Thereareofgreatadvantagesforthosetechnical/industrialpersonnelwhoarenormallyassignedtooperateandmaintaintheelectrical circuits, equipments and machinesintheindustriestobeverywellequippedwith

Technical

skills, knowledge and experience on howto perform the appropriate approach oftroubleshootingonthefaultycircuits.This particular training programme isspecially designed to provide appropriateguides,knowledgersandupgradingskillsonhow to perform the right approach on theoperation,maintenanceand troubleshootingofelectricalcircuits.

Objectives:• Introduction to electric circuits and

functionalities).• Identifying right methods of

troubleshootingelectriccircuitsfaulty.• Minimize electrical faults and their

relatedcomponents.• Minimize waste of downtime due to

failures.• Minimizecourseofmaintenance.

Contents:• Simpleelectricaltheory.• Reticulation of electrical supply as

practice by the power supply authority(TNB).

• Introductiontoelectricalcircuits).• Componentsofelectriccircuits).• Control of electrical circuits and their

functionalities.• Protectivedevicesforelectricalcircuits

andtheirfunctionalities.• Electrical testing and measuring

instruments.• Typesofelectricalcircuitfaults.• Troubleshooting for faulty electrical

circuits.• Maintenanceofelectricalcircuits.

Who Should AttendSuitableforTechnicalandIndustrialpersonnel

Date: 8 – 9 December 2016Building Facility Operation and Maintenance ManagementFees: FMM Members: RM 901.00; Others: RM1113.00Buildingfacilitiesoperationandmaintenance

management has become vital with theobjective of lengthening the lifespan ofthe building, equipments, machines andother supporting machineries. The buildingoccupants normally require various kindsof facilities provided by the building owner,management or representative to suit theirrelevant needs in excellent working order.The building operation and maintenancemanagement will have to ensure all thefacilities are very well taken care. In viewof that all the facilities provided must beprofessionally managed by highly qualified,skillsandexperiencepersonnel.Comfortableandsafeenvironmentisthemainobjectiveofthebuildingoccupants.

Objectives:• Deliveringproperguideandprocedures

of building operation and maintenancemanagement.

• Enhancetheoperationandmaintenancemanagement.

• Eliminate downtime and meet thecustomersatisfaction.

• Eliminate operational andmaintenancecost.

• Beneficial for both customer and thebuildingmanagement.

Contents:a. The key to success, today facilities

operationandmaintenancemanagementb. Determine number of workforce

requirementc. ManagementOperationalPlan

1. WorkControlCenter2. MaterialControl3. BudgetandAccounting4. WorkOrder5. ContractWorks6. PreventiveMaintenance7. CustomerService8. CustomerFeedback9. WorkPriority10. PlanningandScheduling11. CheckandInspected12. CoordinationwithThirdparties13. CloseandCostAccounted

Technical



Date: April 11 – 14, August 22 – 25 and December 13 – 16, 2016FMM Certificate In BoilermanFees: FMM Members RM1886.80; Others: RM2098.80TheFMMCertificateinBoilermanisspeciallydeveloped to upgrade the TheoreticalOperational Skills of the current workforceinhandlingSteamBoilersinvarioussectors.The Certificate programme will provide theknowledge to upgrade the sills of BoilerSupervisors, Operators, Assistants andApprenticeonmattersrelatingtoOperations,Mounting & Fittings, Inspections andMaintenanceofBoilersattheworkplace.

Objectives:• Upgradetheknowledgeandskillsofcurrent

personnel’shandlingandoperatingSteamBoilerand to furtherupgrade theskillsofBoilermanGrade2Certificateholders;

• Establish a level of legal knowledgepertaining toboilersand the theoreticalandpracticalskillsinordertoefficientlymanage and handle steam boilerstowardsbetterworkperformance;

• Create opportunities for careeradvancement and development withinanorganization;and

• Prepare participants to sit for theBoilerman Examinations conducted byJabatan Keselamatan dan KesihatanPerkerjaan(JKKP/DOSH).

Contents:• ActsandRegulationsRelatedtoBoilers• TypesofSteamBoilers• EssentialFittingsandMountings• PreparationforMandatoryInspection• TypesoftestRelatedtoBoilers• BoilerMaintenance• BoilerHouse/RoomRequirements

• ConstructionofBoilers• WaterTreatment• BoilerCommissioningandAccessories

Who Should AttendAtleast2yearsworkingexperienceasaSteamEngine or Steam Boiler Attendant (directlyhandlingaboiler)ORatleast3yearsworkingexperience as an Apprentice or JourneymanFilterinsuchaSteamPlantoranEngineeringWorkshop(indirecthandlingofaBoilerman).

Date: February 22 – 25, June 13 – 16, and October 17 – 20, 2016FMM Certificate In Steam EngineerFees: FMM Members RM1886.80; Others: RM2098.80The4-dayprogrammeonBoiler/SteamPlantOperations and Management focuses onestablishing correct practices in Steam PlantOperations. This programme also providesguidance in boiler maintenance procedures.Overall the programme will escalate theknowledge base of participants to becomebetter Operator and Technicians in their ownplant.Youwillgain thepracticalKNOW-HOWyouneedandmoreimportantly,confidencetooperatesteamplantsuccessfully.

Objectives:• Provide in-dept professional knowledge

and skills for sound and effectiveBoiler/SteamPlantOperationsandManagementpractices.

• Enhance the knowledge pertaining toboilermanagement,whichisperhapsthebestwaytoavoidlosses.

• Equipwiththelatestinformationonsteamplant.

• Prepare participants for the SteamEngineer’sExaminationconductedbyJKKPleadingtoaCertifiedSteamEngineer..

Certificate Programme

Who Should AttendPersonnelwhoaredirectlyinvolveinthebuildingoperationandmaintenancemanagement,mostpreferablythoseinthemanagementteam,suchasBuildingFacilitiesManager,BuildingManager,BuildingFacilitiesEngineer,Buildingoperationandmaintenanceteamleaderetc.

Technical

Contents:• SafetySteamPlantOperation• FactoriesandMachineryAct• BoilerConstruction• TypeofSteam• BoilerEfficiency• BoilerOperations• BoilerFittings• WaterTreatment• CombustionSystem• BoilerDamageandRepair• SteamTurbine• SteamTrapsOperationsandMaitenance• MaterialsUsedinSteamPlant• Welding• MaterialTreatment• ChemicalCleaning• ReviewofPastYear’sQuestions

Who Should AttendPracticing Boiler Operators, TechniciansandMillEngineers,ShiftChargeEngineers,Junior Engineers Technicians and thosewho are interested to upgrade their careerinSteamPlantOperations.Thiscouldrangefrom small process plants to major utilities.Industry may include factories, hotels,hospitals,plantationsandetc.

Date: January 29 – April 10, 2016 (Every Fri – Sun)FMM Certificate In Safety and Health Officer (Part Time)Fees: FMM Members RM4240.00; Others: RM4558.00In line with the Occupational Safety andHealthAct1994anditsRegulationstoensureacompetentpersonisemployedtoactasaSafety and Health Officer at the place ofwork. The FMM Certificate in Safety andHealth Officer represents a unique effort ofFMMInstitute toproduceapoolofqualifiedsafety officers for the industry towards theprevention and reduction of occupationalaccidentsanddiseasesinthecountry.

Objectives:• Providein-depthprofessionalknowledge

and skills for sound and effectiveOccupational Safety and Healthmanagementpractices.

• EnhancethelegalknowledgepertainingtoOccupationalSafety andHealth andbe acquainted with necessary know-how and techniques for performingvariousOccupationalSafetyandHealthactivities.

• Create opportunities for careeradvancement and development inOccupational Safety and Health withinanorganisation.

• Prepare participants for Safety andHealth Officer Examination conductedbytheNationalInstituteofOccupationalSafetyandHealth(NIOSH).

Contents:Module 1 : Occupational Safety and Health Management• Introduction• HistoryPerspective• IncidentPrevention• OSH Policy Organisation and

ArrangementsandPolicy• RiskAssessmentandManagementand

JobSafetyAnalysis• OSH Promotion and Communication

andTraining• OSHProgramme• InformationTechnologyinOSH• Procurement and Contractor

ManagementandDocument• PPEforSafetyandHealth• Emergency Response Preparedness

andRecoveryPlanning• First-Aid• DocumentationandSafetyManual• Performance Measurement and

MonitoringandCalculation• Incident Investigation and Corrective

ActionandAccidentReport• AuditingandRevisionQuestion• ManagementReview• OSH Management Systems and ILO

OSH–MSGuidelines



Module 2 : Occupational Safety and Health Legislation• IntroductiontoOSHLegislation• OSHAct,1994andCardGame(Duties)• Safety and Health Officer Regulation

andMonthlyReport• SafetyandHealthCommitteeRegulation

1996andScenario• Classification, Packaging, Labeling of

HazardousChemicalsRegulations1997• Use and Standards of Exposure

of Chemicals Hazardous to HealthRegulations2000

• Control of Industrial Major AccidentHazardsRegulations(CIMAH)1996

• FactoriesandMachineryAct,1967• RegulationsonHealth• RegulationsonSafety• FireServiceAct1988andRegulations• EmploymentActandSOCSO• Petroleum Safety Measures Act 1984

andGasSupplyAct1993• Introduction and Overview of Other

Related,LegislationandCodeofPractice• CaseStudies

Module 3 : Occupational Health• OverviewofOccupationalHealth• Occupational Diseases and Health

RelatedProblem• Introduction and Fundamentals of

Toxicology• OccupationalHealthStandards• Overview and Basic Principles of

IndustrialHygiene• Physical Hazards: Noise, Radiation,

Vibration, Pressurise, Environment,ThermalStressandDemoKit

• ChemicalHazards• Classification of Chemicals, Packaging

andLabelingandDemoKitforLabeling• Chemical Safety Data Sheet and

ExerciseonCSDS• Chemical Health RiskAssessment and

FlowchartofConductingAssessment• Chemical Hazards Management;

ChemicalMonitoring

• Biological Monitoring and MedicalSurveillance

• Ventilation• IndoorAirQuality• BiologicalHazards• Ergonomics;ErgonomicsRiskFactor• OccupationalandPsychologicalStress• ShiftWork• MentalWorkload

Module 4 : Occupational Safety• Housekeeping and Physical

Arrangement• MachineryHazard• Safe Guarding of Machinery; Safe

MachineOperation• Safety of Hand Tools and Portable

PowerTools• Maintenance of Machine, Guards, and

Tools• GeneralAreaFencing• Transport Safety Defensive Driving

(Forklift)• ManualHandling;MechanicalHandling• SiteVisit• PressurisedEquipment• Construction; Fire; Electrical; Office

Safety• WorkinginConfinedSpace• WeldingSafety

Who Should AttendSafetyandHealthOfficers,HumanResourceOfficers, Engineers and Supervisors fromvarioussectorsofindustries,includinghotelsandconstruction.




Certificate in Boilerman (Engine Drive Steam Boiler) (BM) ConductedinBahasaMalaysia,theCertificatein Boilerman is specially developed toupgradethetheoreticalandoperationalskillsof the current workforce in handling steamboilers in various sectors. This Certificateprogramme will provide the knowledge toupgrade the skills of Boiler Supervisors,Operators, Assistants and Apprentices onmatters relating to Operations, MountingandFittings,InspectionsandMaintenanceofBoilersattheworkplace.

FMM Certificate in Steam EngineerThis programmed on Boiler/Steam PlantOperations and Management focuses onestablishingcorrectpracticesinSteamPlantOperations. This programme also providesguidance inboilermaintenanceprocedures.Overall the programme will establish theknowledge base of participants to becomebetter supervisors and managers of steamplant. Participants will gain the practicalknow-how they need andmore importantly,confidence to operate and manage steamsuccessfully.

FMM Certificate in Electrical Chargeman AO/A4 (BM)Conducted in Bahasa Malaysia, thisprogramme provides knowledge to upgradethe skills of electricians, technician andelectrical supervisors on matters relating todesign, selection, inspection, testing and inparticular to the protection of property andsafetyofpersonsattheworkplace.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)Quality management has emerged asa recognized profession in the mostsuccessful companies and organizations.Quality Managers are regularly contributingto strategic discussions and influencingcompany directions. They are highly visibleand are expected to exhibit exceptionalcompetenceandintegrity.Astheyconstantly

interact with company executives, QualityManagersnotonlymustcontinuouslyenhancetheir technical skills, but also managerial,interpersonalandcommunicationskills.

ISO 9001:2008 Lead Assessor/AuditorThis course is licensed by the AcceleratedContinuous Learning Global, which isregistered with the International Register ofCertifiedAuditors(IRCA)toequipparticipantswith the knowledge and skills required toperform audits of management systemsagainst ISO 9001, in accordance with ISO19001.

FMM Certificate in Energy ManagementInlinewiththeEnergyEfficiencyRegulations2001 set by Energy Commission, thisprogramme prepares participants to beaccredited as qualified energy manager attheir respective place at work. The FMMCertificateinEnergyManagementrepresentsa unique effort of FMM Institute to producea pool of qualified energy manager for theindustry towards thenoblevisionofutilizingenergyefficiently.

FMM Certificate in Safety and Health OfficerIn line with the Occupational Safety andHealthAct1994anditsRegulationstoensureacompetentpersonisemployedtoactasaSafetyandHealthOfficerattheplaceofwork,the FMM Certificate in Safety and HealthOfficer represents a unique effort of FMMInstitutetoproduceapoolofqualifiedsafetyofficerfortheindustrytowardsthepreventionandreductionofoccupationalaccidentsandhazardsattheworkplace.

FMM Executive Certificate in Human Resource This programme provides theoretical andpractical knowledge in human resourcemanagement. The main objective to theprogramme is to develop potential humanresource practitioners who will be primemovers and contribute significantly to thedevelopmentoftheindustry.

Corporate Certificate Programmes

Corporate Certificate Programmes


FMM-MNSC Certificate in ShippingTheCertificateinShippingisjointlydevelopedby Malaysian National Shippers Council andFMM Institute, with an aim to enhanceprofessionalism in shipping as well asmaintaining the standard of operation of theindustry.

FMM Executive Certificate in Production and Operations ManagementTheFMMExecutiveCertificateinProductionand Operations Management is speciallydesigned for the professional developmentof employees in the manufacturing sector.This programmewill prepare participants inthe areas of ProductionOperations,QualityManagement Systems, Production PlanningandControl.

FMM Executive Certificate in Lean ManufacturingFMM Executive Certificate in LeanManufacturingwillprovideanintroductiontothe methods and practices involve in LeadManufacturing Management. It presentsthe information by using both a conceptualframeworkandreal-lifeexampletofurtherthelearningprocess.

FMM Certificate in Security ManagementThis certificate progamme is designed toensure supervisors and executives in thesecurity department are equipped withtechnically relevant knowledge and skillsto effectively manage the dynamic securityoperationsintheirrespectiveorganizations.

FMM Sijil Pengurusan Stor dan GudangSijil Pengurusan Stor dan Gudangadalah disediakan khas untuk pekerja –pekerja yang bertugas dalam rangkaianoperasi pembekalan, terutamanya yangbertanggungjawab dalam operasi stor dangudang.Melaluiprogramini,peserta-pesertaakan memperolehi kefahaman yang lebihmendalam mengenai aktiviti-aktiviti bidangkerja mereka dan pertaliannya denganoperasiperniagaansecarakeseluruhan.

Six Sigma Black Belt Development ProgrammeThis programme aims to develop SixSigma Belt holders who will work towardsimplementing initiatives inquality, efficiency,productivityandcostsreductionprogrammesthroughshort-termprojectsoveraperiodof6-8months.

Wireman Second Grade This programme has been speciallydeveloped with an aim, to create a pool ofcertifiedwireman professionals inMalaysia.Itwillprovide theknowledgetoupgradetheskillsofelectricians,techniciansandelectricalsupervisors on matters relating to design,selection, inspection and in particular theprotectionofpropertyandsafetyofpersonsattheworkplace.

Wireman First GradeThis programme has been speciallydeveloped with an aim, to create a pool ofcertifiedwireman professionals inMalaysia.Itwillprovide theknowledgetoupgradetheskillsofelectricians,techniciansandelectricalsupervisors on matters relating to design,selection, inspection and in particular theprotectionofpropertyandsafetyofpersonsattheworkplace.

Chargeman L1This programme provides knowledge toupgrade the skills of electricians, technicianandelectricalsupervisorsonmattersrelatingto design, selection, inspection, testing andinparticulartotheprotectionofpropertyandsafetyofpersonsattheworkplace.

(The above programme without dates can be offered as in-house programmes or when there is a demand for them. Please contact FMM Institute Sarawak Representative Office for further details of the programmes)


No Date Title Fees(RM) PSMBSchemeMembers Others

1 29January-10April

CertificateInSafetyandHealth 4240.00 4558.00 SBLScheme

2 28-29January

DevelopingHighPerformanceManagementSkills

901.00 1113.00 SBLScheme

3 11-12January

EffectiveLeadershipSkills 901.00 1113.00 SBLScheme

4 21-22January

AccidentPreventionattheWorkplace

954.00 1166.00 SBLScheme

5 15-16February

LightningSurgeProtectionandEarthingSystem

901.00 1113.00 SBLScheme

6 18-19February

WarehouseSafety 954.00 1166.00 SBLScheme

7 22-25February

CertificateInSteamEngineer 1886.80 2098.80 SBLScheme

8 25-26February

EffectiveStoreWarehouse&InventoryManagement

901.00 1113.00 SBLScheme

9 18March ExcellentTelephoneTechniques 530.00 636.00 SBLScheme

10 10-11March ChemicalsSafetyandtheIntroductionofCLASSRegulationsandGHS

954.00 1166.00 SBLScheme

11 30-31March HowtoDevelopanEffectiveSafetyandHealthCommittee

954.00 1166.00 SBLScheme

12 7-8April SellingInToughTimes 901.00 1113.00 SBLScheme

13 11-14April CertificateInBoilerman 1886.80 2098.80 SBLScheme

14 28-29April StressManagement 901.00 1113.00 SBLScheme

15 21-22April PredictiveandPreventiveMaintenanceatWorkplace

954.00 1166.00 SBLScheme

16 3-4May KaizenforContinuosImprovement

901.00 1113.00 SBLScheme

17 11-12May QualityControlTechniquesforQC

901.00 1113.00 SBLScheme

18 24-25May SafetyandHealthLawsandRegulationsforManagement

954.00 1166.00 SBLScheme

Training Schedule for Year 2016

(Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants)**Fees include 6 % GST charge, course materials, lunch, refreshments and certificate of attendance




19 9-10June DraftingofAMarketingPlan 901.00 1113.00 SBLScheme

20 13-16June CertificateInSteamEngineer 1886.80 2098.80 SBLScheme

21 20-21June SupplyChainManagementSkills

901.00 1113.00 SBLScheme

22 27-28June ManagingOfficeRecordsandFilesEffectively

901.00 1113.00 SBLScheme

23 4-5July ChemicalsSafetyandtheIntroductionofCLASSRegulationsandGHS

954.00 1166.00 SBLScheme

24 12-13July OccupationalSafetyandHealthHazardIdentification

954.00 1166.00 SBLScheme

25 21-22July LeanManufacturing 901.00 1113.00 SBLScheme

26 28-29July WorkingatHeightsandFallProtection

954.00 1166.00 SBLScheme

27 11-12August ElectricalCircuitsandTroubleShooting

901.00 1113.00 SBLScheme

28 18-19August EffectiveCoaching&CounsellingSkills

901.00 1113.00 SBLScheme

29 22-25August CertificateInBoilerman 1886.80 2098.80 SBLScheme

30 29-30August INCOTERMS2010 901.00 1113.00 SBLScheme

31 8-9September

UnderstandingErgonomicsintheWorkplace

954.00 1166.00 SBLScheme

32 14-15September

7QCToolsandQCCImplementation

901.00 1113.00 SBLScheme

33 19-20September

TraintheTrainer 901.00 1113.00 SBLScheme

34 29-30September

AchievingCommunicationSkills 901.00 1113.00 SBLScheme

35 3–4October AmalanPengurusanRekoddanFailYangBerksesandan

Standard

901.00 1113.00 SBLScheme



36 10-11October

EmergencyPreparedness&Reponse,ChemicalSpill&Fire

Drill

954.00 1166.00 SBLScheme

37 17-20October

CertificateInSteamEngineer 1886.80 2098.80 SBLScheme

38 25-26October

ComplyingwiththeEnvironmentalLegal

RequirementsandScheduledWasteManagementinMalaysia

954.00 1166.00 SBLScheme

39 14-15November

HazardIdentification,RiskEvaluationandRiskControl

(HIRARC)

954.00 1166.00 SBLScheme

40 22-23November

Behavior-Based-Safety&PerformanceMeasurements

954.00 1166.00 SBLScheme

41 28-29November

PositiveWorkingAttitude 901.00 1113.00 SBLScheme

42 1-2December

SalesPresentation 901.00 1113.00 SBLScheme

43 8-9December

BuildingFacilityOperationandMaintenanceManagement

901.00 1113.00 SBLScheme

44 13-14December

EffectiveOfficeAdministration&ClericalSkills

901.00 1113.00 SBLScheme

45 13-16December

CertificateInBoilerman 1886.80 2098.80 SBLScheme




Appreciation

The FMM Institute would like to

THANKYOU

for your continuous support

FMM INSTITUTE (475427-W)SARAWAK REPRESENTATIVE OFFICE

Level 5 (South), Wisma STA26, Jalan Datuk Abang Abdul Rahim

93450 Kuching, SarawakTel: +6082 332 784 / 787 Fax: +6082 332 785

Email: [email protected]: http://www.fmm.org.my