FIS GLOBAL - Jan.2011

8/7/2019 FIS GLOBAL - Jan.2011

1/10

FIS GLOBALOur clients serve you, because we serve them

World leaders in technology and financial services

provider.

Serving more than 14000 clients in over 100

countries of the world with more than 30,000 domain

experts.


2/10

Why & What about FIS Global ?

Until late 1960s, Most of the Banks around the world

managed their operations by spending huge sum of Money

on infrastructure, manpower and other resources.

As a result, banks and other financial institutions could not

allocate funds towards better customer experience and

innovation in products & services.

Thats when we started our business as technology and

financial services OUTSOURCING.


3/10

How it all happened ?

1968 - Started as Systematics.

1990 ALLTEL information services acquired

Systematics and became Americas andEurope's largest mortgage processing solutionprovider.

2003 California based insurance giant FidelityNational Financial took over ALLTEL andrenamed it FIS Fidelity Information services.


4/10

Loyalty programs

Stored-value cards and processing

Check authorization and warranty services

Payment card transaction services

Check-cashing services

Electronic bill payment services

Check and credit card verification

Debit processing, settlement and fulfillment

Automated Clearing House (ACH) processing

Electronic check processing and conversion

Electronic funds transfer (EFT)

ATM services

Card issuance services

Fraud and risk management services

Debit, check and credit card fraud detection services

Services we offer


5/10

How We earn?

We have adopted a transaction based billing

system for our clients.

Rather than charging them on full timeemployee basis, We bill them for each

transaction/service we process.

This Helps clients save on operational costs

during lean business period.


6/10

SWOT

Strengths

Our services help Save more than 60% of

our clients operational costs by

outsourcing.

Global presence

Weaknesses

Rising costs of operating day to day

business activities like rents, rates, taxes,

salaries, etc.

Employee attrition.

Opportunities

To explore business opportunities in

countries like Philippines, Brazil and other

such countries with large working class

population.

Threats

Rising agitation against Outsourcing.

Decline in availability of Low cost

Manpower.


7/10

Location/Layout

Indian Business locations

Head Office

New Delhi

Processing centers-

Overall 32 processing centers present in Mumbai and

Gurgaon, New Delhi.


8/10

Securing Customer/client information

comes first, Profit comes later Customer information like their Credit/Debit/Charge card numbers, PAN

numbers, SSN numbers and other such client/customer Non-

public/confidential information.

We handle highly confidential customer data on a daily basis due to thenature of our business.

Unlike Securing physical goods, We have to always secure intangible

customer information.

Loss/Misuse/damage of Customer/client information MEANS CLOSURE OF

BUSINESS FOR US.


9/10


10/10

Suggestions for improvements

I would suggest my company to adopt a full

time employee basis billing as our company

has to suffer huge losses during low inventory

from Clients.

Also I would suggest my company to hire

employees on yearly or project based contract

rather than full time employees.

Documents

FIS GLOBAL - Jan.2011