FIRST Award Presentation Jerry Nissen, FIS Pat White, Unisys Aida Arce, GECU

FIS/Unisys – 4th Annual FIRST Award Criteria Focus Innovation Results Strategic Technology

FIS Unisys Results

FIS/Unisys – 4th Annual FIRST Award Criteria Focus Innovation Results Strategic Technology

Results

Focus

Innovation Strategic

Technology

FIS / Unisys FIRST Award Prizes

•  Engraved FIRST Award Plaque •  Charity Contribution of $10,000 on behalf

of the winning institution •  Peer Recognition

FIS / Unisys FIRST Award Selection •  Panel

–  15 Judges –  Senior leaders of MISER, FIS, Unisys, and Burroughs –  Blind submissions

•  No institution-identifying characteristics •  No knowledge of charter

•  FIRST Criteria –  Focus –  Innovation –  Results –  Strategic –  Technology

FIS / Unisys FIRST Award Submissions

•  Wings Financial Credit Union –  Levy and Garnishment –  Member Data Review

•  Bedford Federal Savings Bank –  The Boys and Girls Club of Lawrence County

•  GECU –  Fusion of Finance and Refreshments –  Business Continuity Accelerator

•  Oregon Community Credit Union –  Member Verification Tool –  Skip Payment Process

THE WINNER IS…

“Fusion of Finance and Refreshments”

FIS / Unisys FIRST Award Why the Winner Was Chosen •  Focus

–  Growing membership –  Reduce overhead

•  Innovation –  In-branch Tea House –  Technology Tables

•  Results –  Significant reduction in staff –  Extended hours –  Decreased GECU Risk (no cash box)

•  Strategic –  Focused on younger generation of clients

•  Technology –  Technology Table –  MISER Studio (tablets) –  Personal Teller Machines (PTM)

Fusion of Finance and Refreshments

•  Established in 1932 •  Over $2 billion in assets •  More than 310,000

members •  18 branches

About GECU

GECU Branch Expansion Strategy

•  Moving away from the Traditional branch to Small Service Centers

•  New Virtual Teller Technology vs Traditional Teller Lines •  6 Built Service Centers •  GECU/Kinley’s Tea House Branch Award Winner

GECU Video