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Interpersonal skills
Interpersonal skillsWhat is Interpersonal skills?All about working with other people
An ability to get along with others while performing the job
Characteristic traits like Manners, attitude, courtesy, habits, behavior and appearance which helps us to communicate and maintain relationship with others
Interpersonal skills while working( Organizational context)Take the relationship viewpoint:
Effective relationships within the organizationIn teamsAcross teamsWithin and between departments and business units
Effective relationships with suppliersEffective relationships with competitors
Why Interpersonal skills are needed?To Improve:RelationshipProductivityWorking EnvironmentAll Round SuccessLeadership SkillsLiking by Others
Interpersonal skills ModelWhen and Where Interpersonal skills are required at work place?1 Presenting yourself at work2 Listening & questioning3 Building & maintaining relationship4 Socializing at workplace5 Giving or receiving feedback.
Verbal communicationVerbal communication1) Increase your vocab
2) Read business related material
Verbal communication3) Play games
4) Watch business oriented programs
Non-verbal communicationNon-verbal communication1) Pay Attention to Nonverbal Signals
2. Use Signals to Make Communication More Effective and Meaningful
Non-verbal communication3. Concentrate on Your Tone of Voice When Speaking
4. Use Good Eye Contact
Non-verbal communication5. Be Aware That Signals Can be Misread
6. Practice, Practice, Practice
Listening Listening 1)Face the speaker and maintain eye contact.
2) Be attentive, but relaxed
Listening 3) Dont interrupt and dont impose your solutions.
4) Wait for the speaker to pause to ask clarifying questions
Listening 5) Give the speaker regular feedback.
6) Ask questions only to ensure understanding.
Manners Manners 1. Keep your personal items off the table.
2. Reevaluate your ringtone.
Manners 3. Don't exclude others from the conversation
4.Respect people's names
Manners 5. Understand the politics of seating arrangements6.Refrain from asking people where they are staying
Assertiveness Assertiveness 1)Make the decision to positively assert yourself.
2)Aim for open and honest communication
Assertiveness 3) Listen actively
4) Agree to disagree
Assertiveness 5) Take a problem-solving approach to conflict
6) Stay calm
Assertiveness 7) Use I
8) Be patient