Shalanda WallsP.O. Box 16655

Charlotte, NC 28297(585) 766-2390

shalandawalls@yahoo.com

Objective: Seeking Business Management position in Corporate setting that will allow me to both utilize my educational and Professional Management background.

Employment:Trojan Labor Staffing Charlotte, NC March 2014-Dec 2014Office Administrator

Dispatch most qualified worker(s) to respective job site at scheduled time Handle customer/client issues regarding workers Processed Payroll Payment for workers at completion of shift Maintained constant contact with Sales Rep to ensure work orders were entered and

adequately filled Processed Certificate of Insurance requests from job sites to maintain contract

compliance for worker safety Ensured workers worked in compliance with Federal and State Employment Laws

Walgreens PharmacyRochester, NY May 2007-February 2014Assistant Manager

Handled the Daily Operations, store financials(cash handling, bookkeeping, A/R, A/P, payroll), merchandising, and inventory

Reviewed weekly warehouse inventory orders to ensure adequate quantities to support customer demand.

Monitored shrink reports to target areas of loss for store Reviewed daily sales performance and customer count, both districtwide and store

specific (target vs. actual) Reviewed Vendor receipts daily and monthly to ensure prompt payment and balance of

monthly operating statement Prepared bank deposits nightly/weekly in preparation for armor car pickup Co-Managed store and trained team associates in 7 different store locations Chosen by DM to manage 60+ workers chosen to implement Districtwide new

merchandising initiative created by Corporate(District comprised of 30 stores with 1 week deadline for project conversion)

Built relationships with product vendors to ensure quality service and product delivery Chosen to handle Community Involvement projects for multiple locations to help build

the Company “Brand” and increase revenue Distributed daily tasks and sales goals to the associates and followed up for check of

successful completion

Coached Cosmetic Department to increase sales by 12% from same 12 week period the previous year. At completion of 12 weeks, department sales had increased by 200% over previous period

Utilized KPIs to coach and track department productivity of Photo and Cosmetics Department

Developed in store promotions in Photo Department to help reach target sales goals and build customer base

Managed staff of 15+ workers-responsible for HR functions, hiring, performance reviews, task delegation, sales goals

Organized and facilitated meetings with associates to discuss new initiatives and changes in company policies and procedures

Wegmans Food/Pharmacy Dec 1998-May 2007Rochester, NYCashier, Customer Service Representative, Service Desk Manager(Summer & Winter)

Began as cashier, promoted to service desk manager Also serve as store front-end manager Serve as troubleshooter Assist customers as needed Did weekly sales projections Created and reviewed schedule and payroll hours based on budget

Xavier University Health Service Department Feb 2006-May 2007New Orleans, LAStudent Worker

Assist with various assignments as needed Maintained confidential student health records Assisted in vital prep of patients prior to consultation with physician Processed written requests for health records on file by institutions and patients Process insurance request documentation from patients Field phone calls

Skills:People Management, Project Management, Time Management, On-Boarding System, Recruiting, Coaching/Development A/R/A/P, Inventory Management, Cash Management, Basic Bookkeeping

Software:Microsoft Office Suite (Word, Excel, Access, Powerpoint, Project), AS/400, Hire Quest, HireXpress, Kronos, Taleo, Peoplesoft, Microsoft Outlook, POS Controller, Intercom Plus Software, Adobe, OneDrive, Google Drive, Dropbox

Education:Xavier University of LouisianaBachelor of Science, May 2007Major: Business Administration Concentration: Management

Edison Technical& Occupational Education Center Rochester, NYCertificate of Employability-June 2001

Organizations: Charlotte Black Professionals, Moxie Society