CAPABILITYSTATEMENT

Care is at the heart of everything we do.

Commercial CleaningWe have the expertise and direct, scalable workforce to provide complete cleaning solutions for every type of facility – from highly specialised environments like hospital operating theatres to the huge scale of sports stadiums.

We employ the latest in high quality cleaning technology to deliver the most e�cient and complete cleaning solutions. Regular investment in new equipment, including the latest innovations in automated cleaning and robotics, allows us to pass value onto our clients.

Care is at the heart of everything we do… and you’ll �nd it in the quality service we deliver consistently and safely. From roster based regular cleaning to periodical cleaning and customised scope based cleaning, we have the team and capability to support your needs.

Our key cleaning services include:

• Specialist cleaning, including medical grade, touch point and construction cleaning

• Enhanced cleaning

• Gra�ti removal

• Waste management, recycling solutions and hygiene services

• Chemicals and consumables disposal

• Window cleaning

• High-pressure cleaning

• Carpet and �oor care and cleaning.

Australia’s leading privately owned and operated cleaning, maintenance andfacility services management company.With a diverse and agile team of over 2,500 self-delivered cleaning sta� and a highly skilled network of reliable maintenance partners managed by our in-house team, we deliver seamless facility services management to a diverse range of sites nationwide.

MaintenanceWhatever your needs, from preventative and statutory maintenance, to reactive or routine services… you can rely on our team to maintain your facility to a consistent, quality and compliant standard.

At every stage of the process, from the early stages of consultation through to project delivery, you have a single point of contact who has the skill and capability to consult with you every step of the way. Your Client Services Manager will take care of every detail… and give you the peace of mind you need.

Our expertise extends to the full spectrum of maintenance projects, including:

• Groundworks, including concreting and asphalting

• Roo�ng

• Civil works

• Routine grounds maintenance

• Handyman services

• Asset maintenance

• Program development

• Playground equipment, landscaping and fencing

• Air conditioning and solar panel installations

• Full window system replacements

• Bathroom and sewer upgrades and stormwater works

• Resurfacing basketball and netball courts

• Flooring repair and replacement, including carpet, �oorboard and parquetry

• Interior and exterior painting

• Driveway, gutter and curb repair and replacement.

Whatever you need to build or improve as part of your maintenance schedule – planned or otherwise – we have the capability to deliver.

Equipmentand ComplianceOur quality equipment onsite enables us to support our sta� and their service delivery. We undertake regular WHSEQ audits and regular testing and tagging so our assets remain compliant… and our people remain safe.

We have a dedicated WHSEQ Team that ensures our integrated WHSEQ Management Systems are all third party accredited to ISO/AS/ANZ standards. We provide ongoing education and development for our people through online resources and toolbox talks. Safety is a shared priority across every level of our business.

Our systems ensure our people possess all required quali�cations, experience and competencies for their tasks across a diverse portfolio of clients.

Facility ServicesManagementAt Facilities First, we pride ourselves on tailoring a facility services management plan that is both �exible and responsive to your changing needs.

We can provide a suite of ongoing and scheduled maintenance services, including regular housekeeping, cleaning, laundry and groundskeeping services.

Our robust processes and procedures ensure a consistent, seamless, integrated service, whether delivered by a trusted maintenance partner or our in-house team of highly trained cleaners. Our reporting procedures can be tailored to your governance needs, no matter if it’s pen and paper or the latest in digital technology.

In every instance, we work with you to deliver a dedicated service plan that will support your facility and its cleaning and maintenance needs all year round.

Safety First CultureWe pride ourselves on how we maintain a proactive Safety First culture. We achieve this through a team of dedicated safety o�cers who drive a safe work environment through every area of our business.

These statistics represent the combined results of the cleaning and maintenance divisions of our business.

Access and Inclusionwithin Our WorkforceAt Facilities First, diversity is important to us, not only in the partner relationships we hold but with the team that we employ. The skills and ability of the Facilities First team are vast, and we like to ensure we are a respectful employer, catering for our sta� ’s needs.

Our commitment to Indigenous partnerships is extensive, building a culture of awareness, encouraging disclosure of culture within our workforce and promoting strong procurement inclusion.

Our diversity - our people, our skills and our suppliers - is what sets us apart. It gives us the capability to deliver, to recognise opportunity and to drive innovation through the heart of our business. We are stronger for our di�erences. And so are the solution based operational decisions we make.

Medical treatment injuries (MTI) 5.17%

Lost time injuries (LTI) 10.35%

First aid treatment injuries (FTI) 7.56%

Our WorkforceWe promote an inclusive culture, working with partners such as Ability First, an Australian disability enterprise. We are united by a common desire to achieve meaningful employment outcomes for people with disability. By creating employment pathway opportunities, we can develop, educate and empower our business team to demonstrate our commitment to our core value of diversity.

Our Workforce:

• Is company inducted

• Is site inducted

• Has National Police Checks

• Is Health & Aged Care conformant (for working with the vulnerable)

• Has 2000 staff who have completed the mandatory Government Infection Control Training

Australian 49% Type of employment Gender

Nepalese 14%

Indian 11%

Part-time 49% 50%

50%

Casual 34%

Full-time 17%Bhutanese 8%

Thai 7%

Other 11%

Sectorsand Clients

Education

As a national services provider, we extend our services to both regional and metropolitan areas, with an o�ce in every state across the country.

Each region is guided by a dedicated business leader committed to identifying our business strengths and matching these with the needs of our clients.

At Facilities First, we are no strangers to the school environment. You will �nd our team in 837 education facilities around Australia, including primary and secondary schools, universities, TAFE and child care centres. At each site we deliver quality cleaning, maintenance and grounds services, all of which display the signature Facilities First care.

CommercialWe have a team of over 830 directly employed sta� and a highly skilled network of reliable maintenance partners managed by our in-house team. They work extensively with retailers, including supermarkets, shopping centres, high-end boutiques and major retail chains. We have the expertise and direct scalable workforce to provide complete cleaning solutions for every type of facility, including specialised industrial facilities, stadiums and even aquatic centres.

Government We have a proven track record in government facility services management, providing service excellence across a diverse portfolio that includes 440 primary and high schools across Sydney as well as NSW TAFE and NSW Fire and Rescue. Our extensive service o�ering encompasses asset management and maintenance, cleaning, construction, project management, specialised management for high risk and remedial works and waste management.

Health & Aged CareOur highly specialised health and aged care portfolio extends across a broad range of health facilities such as hospitals, day clinics and operating theatres. Our highly skilled team of 447 directly employed sta�, as well as dedicated maintenance and support teams, deliver all levels of cleaning, including specialised deep cleaning for operating theatres, conscious and sustainable waste management, laundry and hygiene services as well as linen management.

Stadiums & EventsAt Facilities First, we o�er an extensive stadium management service. We have over 250 direct sta� servicing seven stadiums, as well as entertainment, �tness, lifestyle and accommodation precincts. Our comprehensive services ensure hundreds of thousands of guests walk into a safe and clean environment on each and every occasion.

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Facilities First have a vast portfolio of clients, of all di�erent sectors and sizes. Some of the organisations we work with include the following:

Whole of Government Asset Maintenance Contract147,000 assets under management | 78 combined Emergency Services facilities449 government schools | 17 TAFE colleges | $75 million of projects under management

Whole of Government Facilities Management Services Contract171 school sites | 96 agency sites | 5 TAFE sites | 900+ direct employees

Bankwest StadiumService over 30,000 spectators | ANZ Stadium Stadium over 70,000 spectators

Australian Catholic University34,834 students | 3 campuses

DET Victoria Cleaning Contract66 school sites | 140+ direct employees

A�nity Education Group150+ sites nationwide

IKEA15 sites across retail and distrubution centres

Who We Work With

Corporate PartnershipsWe are proud of the corportate partnerships formed, with organisations whom we share common values. Some of these include:

We Support Communities

Contact the team at Facilities First fora seamless, integrated service, delivered

with care and guaranteed quality.

info@facilities�rst.com.au1800 857 737www.facilities�rst.com.au