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DEFENSE LOGISTICS AGENCYAMERICA’S COMBAT LOGISTICS SUPPORT AGENCY
WARFIGHTER FIRST
FedMall – Supplier
Performance Risk System
(SPRS) Interface Capability
3 December 20191300 EST for Users1400 EST for Suppliers
WARFIGHTER FIRST 2
FedMall-SPRS Interface Capability(Overview)
• FedMall interface to the Supplier Performance Risk System (SPRS)
provides FedMall users additional performance and risk information as
well as opportunity to rate commercial suppliers. SPRS is the
Department of Defense’s single, authorized application to retrieve
suppliers’ performance information.
• On the Product Detail Page (PDP), additional performance data provided:
– SPRS color rating: Government rating ranging from Blue to Red. Represents Supplier
rating in relation to other suppliers.
– FedMall average star-rating: Represents FedMall Buyer rating between one-star and
five-stars.
– Item risk code: If available, represents military services and agencies special code
relating to use, special notices, safety and potential counterfeit parts.
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FedMall-SPRS Agenda
• Agenda:
– Scenario is walk-through the Buyer rating and Supplier responses, end to end.
– In operations, a buyer and supplier is not required to execute all steps in the presented
end-to-end scenario.
– Once rating scenario is complete, display the ratings and information on the Product
Detail Page.
• Note:
Business-sensitive information removed from presentation screenshots.
Buyer rating
Supplier response
Buyer re-rates
Supplier second
response
Buyer final
rating
WARFIGHTER FIRST 44
Product Detailed Page Changes (1 of 2)
Presentation provides screenshots with business-
sensitive information masked
During the shopping experience, the Buyer is provided additional information: SPRS color rating, FedMall average star rating, and risk codes. If risk code available, the information would be presented as shown with a roll-over definition [Please note the current FedMall rating count is 65]
Z0001-SPM123456789xyz
Supplier Name
ABCD
SPM123456789
ZOO1-SPM123456789
$500.00
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If icon is selected, the SPRS color rating definitions are presented.
Supl Name
Product Detailed Page Changes (2 of 2)
i
WARFIGHTER FIRST 6
Buyer Rating: My Account(Start of scenario)
For scenario, an order was placed including items from two commercial suppliers and a non-commercial supplier. To initiate rating, the Buyer navigates to My Account page. From My Account, Select Order Search/Rate Vendor (shown as call-out)
Username
Username
Username email
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Buyer Rating: Rate Vendor
From Order Number, Select “Rate Vendor.” This action will decompose the order by vendor, by contract.
$500.00
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Buyer Rating: Rate Vendor
Order is parsed by vendor and by contract, “Rate Vendor” may be selected.Non-commercial suppliers are shown as not rate-able.
GOV
X000000000CAGE
Supplier Name
X000000000CPART NUMBER
Supplier Name
0ZD1- X000000000CPART
X000000000CAGE
X000000000CPART NUMBER
Supplier Name
0ZD1- X000000000CPART
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Buyer Rating: Unratable
GOV
Supplier Name
For non-commercial suppliers, a hover-over feature provides details on the inability to rate.
GOV
GOV
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Buyer Rating: Rating Modal
Selecting Rate Vendor opens the Rating Modal dialog box.The Expandable / Collapsible dialog text fields allows up to 1000 characters.
Supplier Name
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Buyer Rating: Rating Instructions
Rating Instructions. The instructions provide reminder of the time limits and overall suspense. These instructions are provided to Buyer and Supplier.
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Buyer Rating: Rating features
Rating Modal features a limited spell check, offensive words blocker, remaining character count, expand/collapse buttons, and truncated text for responses over 100 characters. Spell checker is shown.
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Buyer Rating: Business Rules
Rating Business Rules: All comments require a star-rating. In example, a review was attempted without a star selection. Submit returns an error message.
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Buyer Rating: Business Rules
Rating Business Rules: One- and two-star ratings require rating review comments. A two-star rating was attempted without a review comment. Submit returns an error message.
WARFIGHTER FIRST 15
Buyer Rating: Submit Rating
Buyer provides two-star rating with comment, then selects Submit. Buyer receives ‘Your response has been submitted’ confirmation and an email is sent to Supplier.
WARFIGHTER FIRST 16
Buyer Rating: Initial Rating
Buyer provided confirmation the response was submitted. In addition, an email is sent to Supplier.
Supplier Name
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Buyer Rating: Supplier’s Email
A_buyer
Purchase order CTRCC020M000D, dated 11/13/2019 has been rated by the buyer. You have 14 days to submit a response to this review, if not the rating will be provided to the Supplier Performance Risk System (SPRS) on the 15th day for future inclusion in the calculations of your supplier score.
The message to the Supplier provides reminder of the time suspense. In addition, a 45-day suspense applied to entirety of the process from the initial rating to the finalized record.
WARFIGHTER FIRST 18
Buyer Rating:
Rating Status and Supplier Ratings by Order
Once submitted, the Buyer may view the rating status as ‘In Progress’. The Buyer may re-open the Rating Modal to view rating and is presented with read-only view and message ‘awaiting supplier’.
This completes the Buyer’s rating portion of this presentation.
Supplier Name
X000000000CAGE
X00000
Supplier Name
X000000000CAGE
X00000
Supplier Name
MFR PART3
MFR PART4
Supplier: Supplier Name
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Supplier’s view: Rating Status
Supplier’s view. On Purchase Order page, Rating Status column displays No Rating, In Process, or Finalized. The Supplier selects the In-Process purchase order to open a detailed page.
SPM12457ABZ12 ZZ00 [email protected]
Marketplace_CC FB112 [email protected]
P12345ABZ FB111 [email protected]
Marketplace_CAGE FB222 [email protected]
WARFIGHTER FIRST 20
Supplier: View Rating
From the call-out box on the Order Detail page, the Supplier may select ‘View Rating’.
$00.00$0.00
$00.00
MMFF
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Supplier Response
The Supplier’s view of the ‘Buyer and Supplier Instructions’ is identical to the Buyer’s view.Supplier can view the star-rating (two-stars) and textual review regarding damaged package.Supplier provided text box, limited to 1000 characters.
WARFIGHTER FIRST 22
Supplier Response
Supplier’s Modal also features a limited spell check, offensive words blocker, remaining character count, expand/collapse buttons, and truncated text for responses over 100 characters. Misspelling shown.
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Supplier Response
Supplier provides first response and selects ‘Submit Feedback’
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Supplier Response Submitted
Similar to Buyer, the Supplier receives confirmation the response was sent. Additionally an email is sent to the Buyer.
WARFIGHTER FIRST 25
Buyer’s email
The email provides a reminder of the suspense.
The supplier for order 298008 dated 11/13/2019 has submitted a response to your rating. You have 14 days to review it and update the score and comments. If not your rating and comments will stand on the 15th day to become the public rating of this supplier. NOTE: If you change the rating without adding a comment, only the star rating will be made public.
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Buyer Rating: Second Rating
Once Buyer receives Supplier’s response, the Buyer views the response, “Please…at your earliest” comment. At this point, the Buyer is able to change the star-rating and text review.
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Buyer Rating: Second Rating
Buyer provides a four-star with comment that the package was damaged and selects ‘Submit’.
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Buyer Rating: Second Rating
Buyer provided confirmation the response was submitted. In addition, an email is sent to Supplier.
User NameAddress #1City, StateUS
LocationAddress #1City, StateUS
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Buyer Rating: Second Rating
If the Buyer returns to Order Detail Page, the Buyer may view ‘In Progress’ rating status
Supplier Name
Supplier Name
X000000112345X000ITEMSupplier Name
X000000112345X000ITEMSupplier Name
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Buyer Rating: Second Rating
If Buyer opens the Rating Modal, the Buyer may view the previous ratings and responses (in read-only). Modal indicates “Awaiting Supplier Response”.
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Supplier’s Second Response
The Supplier provides additional comment to correct the Buyer’s issue and selects ‘Submit Feedback’. As before, the Supplier will receive a submission acknowledgement and an email is sent to the Buyer.
Note: A scroll bar feature presents if text to modal frame becomes long.
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Buyer’s Final Rating
The Buyer is provided the opportunity to review the Supplier’s second response. In this example, the Buyer re-assessed the rating and upgraded to five-star rating with thoughtful comments. With this third rating by the Buyer, the rating and review comments will become finalized.
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Buyer’s Final Rating
From Buyer’s view, the Rating status is set to Finalized.
Supplier Name
Supplier Name
X000000112345X000ITEMSupplier Name
X000000112345X000ITEMSupplier Name
Suppliers name
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Buyer’s Final Rating
Buyer opens the Rating Modal to view rating. Buyer’s view of the finalized rating is read-only. The stars and final comments are displayed. Message indicates “Rating process has been finalized”.
X000000112345X000ITEMSupplier Name
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Supplier’s Email:
Indicates Finalized Rating
Supplier receives email notification of final rating.
A_buyer
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Supplier’s View: Finalized
From Supplier’s view, the rating is shown as finalized, and date is given. The Rating and Adjudication Process is complete. If the rating status is set to finalized without a date, this indicates the suspense for a Buyer rating has lapsed.The next slides present how this review would Update the Product Detail Page.
X000001 $000.00User.net
X000001
$000.00User.netX000001
$000.00User.net
X000001 $000.00User.net
X000001 $000.00User.net
X000001 $000.00User.net
X000001
X000001
X000001
User.net
User.net
User.net
$000.00
$000.00
$000.00
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Product Detail PageSupplier Performance and Item Information
The SPRS Rating is “Blue”. The FedMall Rating is the average rating with number of ratings shown. With the end-to-end demonstration of a FedMall rating; the number of ratings would increase to (66 Ratings) and a new average star rating would be calculated and displayed.
Z0001-SPM123456789xyz
Supplier Name
SPM123456789
ZOO1-SPM123456789
ABCD12
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Product Detail PageSupplier Performance and Item Information
From the Product Detail Page, a Buyer/Shopper navigates to the list of individual reviews by selecting “Supplier/Rating” tab. Latest rating shown at the top.
A_buyer
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Product Detail PageSupplier Performance and Item Information
Rating are listed in chronological order. Pagination allows a Buyer to page through the previous ratings and comments, up to 15 ratings per page.
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Recap
End to End Rating and Adjudication Process
– Suspense
• Buyer must execute rating within 30 days of order
• Supplier and buyer responses allowed 14 days (if within 45-day window)
• Supplier allowed two responses (if within 45-day window)
• Overall adjudication cannot exceed 45 days
– Conditions to finalize rating
• During rating, any rating inactivity for 15 days
• On 46th day after initial rating
• Buyer submits rating after Supplier’s second response
– Product Detail Page
• SPRS Supplier Ratings
• FedMall Supplier Ratings
• Item Risk Codes, if available
• Modified tab: Supplier/Ratings
WARFIGHTER FIRST 41
Questions/Comments???
FedMall – Supplier Performance Risk System (SPRS) Interface Capability