Submitted By:Sougata Mukherjee

Ashish Kr VermaSagar Khurana

KarshIk Panigrahi

The World On Time

FLOW OF THE PRESENTATION

IntroductionCompetitors

Service OfferingsBenefits

Distribution ChannelOutcome

Value AdditionRecommendations

INTRODUCTION

• Founded in 1971 as Federal Express Corporation

• Headquarter in Memphis, Tennessee

• In 1995 FedEx launched its website

• FedEx has a net income of about $2 billion on revenues

of $42 billion(2014)

• Employee over 400,000

COMPETITORS

• World market size $125 Billion• World leading players

– UPS– FedEx– DHL– A.P.Moeller– Nippon Express

Indian PlayersDHLFedEx

Atlas logisticsUpsSafeexpressSal logistics

COMPETITORS

MARKET SHARE

36%

43%

21%

Total Revenue (WORLD)

FedEx UPS

Others

SERVICES• FedEx Express• FedEx Ground• FedEx SmartPost• FedEx Freight• FedEx Trade Networks• FedEx Supply Chain Services• FedEx Corporate Services• FedEx TechConnect• FedEx Office

BENEFITS

• On-time express parcel delivery or your money back• Customer Service centers throughout the world• Easy to use shipment paperwork• Free packaging• Effective & fast customs clearance systems• Sophisticated real-time tracking information• Proof of delivery on every invoice

WORKING PROCESS

NEW DISTRIBUTION CHANNEL

VALUE CREATION

Quality

Delivery

SpeedDependa

bility

Cost

OUTCOMES

1. The Cubbyhole

2. Holtkamp Greenhouses

3. Insight Partners

Success stories

The Cubbyhole

“We're tickled to death with FedEx," 

hand-crafted wooden toys company

Cubbyhole business model requires drop-shipping directly to the customer's home, which means a reliable shipping service is a priority.

was a loyal UPS customer

With the help of their FedEx account executive and attractive FedEx incentives like My FedEx Rewards and overall personalized support, The Cubbyhole became a FedEx customer.

Holtkamp Greenhouses

 "Due to the perishability of our products, we like for our products to be shipped quickly and efficiently. FedEx provides us with a fast move into most of our markets," 

ransit time advantages, reduced damage and overall reliability. They are currently taking advantage of FedEx ground shipping within the U.S. and are also using express shipping services, as well as preparing to implement the FedEx International Economy DirectDistributionSM Service program to begin importing plants from Brazil.

1. Employees- ‘the system slaves’

2. No employee empowerment

3. Handling the customers in ordinary way

4. Local Delivery

Weaknesses

RECOMMENDATIONS

• Should be more emphasis on Ground delivery or to be specific local customer delivery

• Should focus on Customer Compliant to improve service quality• Vector Strategy Group advises the company to invest in transforming the

FedEx Office division back into the well-respected company that Kinko’s was before its acquisition

• allow for easy online ordering and submission of material for copying/binding/etc.

THANK YOU