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Online Learning Products
Online Learning Services
Stratbeans Consulting Pvt. Ltd.
• We serve about 120 Large corporate from two delivery locations in Gurgaon and Noida
• Our sales offices are in Pune, Mumbai, Bangalore and Texas in USA • The top management consists of senior professionals from Engineering, Finance and
Strategy Background
Few Customers Trusted by Prestigious Clients
Overview of Services and Products
• Services • Customized E-learnings, Digitization, Technical Writing, ID
• Outsourced SOP Development
• Learning Game Design
• Products
Gamified eLearning Arena
ATUM Learning Management Systems (LMS)
Articulate Storyline
Performance Support Systems – Mobile Apps
Demo : Frequently Addressed Questions
◦ How transition team saves time using Articulate ? ◦ and gets more time to focus on gaining deeper understanding of process?
◦ How the processes gets captured rapidly?
◦ How SOP gets published not only as MS Word Document , but also as Videos, Interactive Simulations, Assessments?
◦ How SOPs become the true replica of Customer’s process?
◦ Is the video output compatible with iLearn for organisation wide implementation?
◦ Can advanced content be created such as Games, Illustrations and Animations?
◦ Can Voice be captured along with process demo?
◦ Can Articulate in remote knowledge transfers?
The Content/ SOP Lifecycle Customer Transition
Team Training Team
Agent
Raw Content – Supplied by customer
Demo Notes Taken by Transition Team while customer explains the process
Video Notes Capture – done by Articulate automatically
SOP created/ generated for internal review by Transition Team
SOP prsenetd for Customer Review
Published SOP as learning material. Video Learning Material, Simulations, Assessments, Games Video Notes
CUSTOMER
TRANSITION
TEAM
TRAINING
MANAGER
AGENTS
Give dump of
existing material
Few HAND NOTES (
no screen shots
needed)
Explain the
process
Review Comments
SOP v1
Review
Comment
SOP v2 SOP v3
Capture v3
Capture file v0 (
with all scree and
keystroke level
details)
Video
Simulation
Assessment
Workbench Content Management Lifecycle (SOP)
SOPs in PDF
New Gen Learning format
Customer Transition Team Training Team Agent Published Video
Published Simulation
Published Test
SOPs
As-is Generalised Transition Process
Solution Identification
Hiring/Pre Training
Hiring
Induction Training
Pre OJT based on SOPs and generalized process over view
OJT Focused training on
actual process in client's IT
environment
Handover/Operations
Shadowing
Load Building to Real SLA levels
To-be Transition process
Solution Identification
• Knowledge dump – Voice Over Notes of Process
Hiring / Training
• Induction Training
• Pre OJT based on Actual Process View (Process Videos, Simulations, SOPs)
Rapid OJT
• OJT in shorter time, better prepared agents, lesser agents travel onsite.
• Focus on remote transition
• Publish SOPs using rapid capture
Cutover/ Operations
• Faster Handover and achievement of desired SLA level
• More focus on exception capture
Summary - Content Capture Using “Articulate”
- Captures the process AS-IS demonstrated by the client
- Allows Voiceover Capture and Publishing
- Prints out Ready Made SOPs (MS WORD) with screen sequences, key stroke details, data insertions, mouse movements
- By Products of SOP are Elearning Videos in Trackable SCORM
- E-learning Simulations
- Assessment And Certification Workbench
-Publishes Contextual Learnings as Graphic Learning Material
-Intuitive Interface – minimal training required for operating the Articulate tool by transition teams
- Global Support
Overview of KT process along with Tools used
Capture & Publish SOP
• Articulate
Storyline
• Articulate Replay
• SOPs
• Video Learning
• Simulator
Store/Collaborate on Cloud
• Integrator – DMS
• Control Doc Lifecycle
Publisher on Cloud
• Content Management & Use Tracking on Publisher
• Quizzing
• Assessment and Certification
• Learning curve visibility
Find & Discover
• KFP for Smart Contextual Search for Performance Support
The Ideal Collaboration Environment All versions the doc goes through, before it becomes SOP; are safe, reachable, no single version is missing
Review cycles are unaffected by geo locations, hard drive crashes, overwritten versions, files lost in mails, file sizes not getting handled
The entire ‘SOP capture’ gets done faster and SMEs are freed up
Most SOP development happens remotely
Demo 2: How to Collaborate -Content Integrator is used to facilitate the working in Collaborative environment
-QUESTIONS ADDRESSED: ◦ How remote locations can collaborate?
◦ How teams can collaborate?
-CHALLENGES SOLVED: ◦ Version Comparison becomes simpler
◦ Relevant Details can be added by the Customers(Review comments), Training Manager at different steps of content life cycle
◦ Managing “life cycle” of content becomes easier.
◦ Huge costs can saved by converting OJT to remote trainings through the use of Storyline along with Content Integrator
Collaboration Workflow Using “Integrator”
- Stores all the documents as they get created ( from the time it is raw content to a finished SOP)
- Access control role wise
- Smart Customisable workflow
Demo 3: How to Publish Content Online For Agents
-Publisher is a smart LMS on cloud
-QUESTIONS ADDRESSED: ◦ How to do online assessments?
◦ How to make the content available to agents
◦ While they do not have access to i-learn?
◦ While their OHR ids are being processes.
◦ While the content is still in the draft formats ( good for training but not signed off)
-CHALLENGES SOLVED:
◦ Videos/SOPs/Simulation is available to agents during pre training, induction training, OJT and also during Operations
◦ Faster training reduces the effective training time
◦ Training managers get extensive tracking reports
Training and Performance Support using “Content Publisher” & “KFP”
- Stores all the published content for two things ◦ Training of agents
◦ Performance support and knowledge discovery
◦ Reporting the actual learning activities and learning outcomes and learning shortfalls
◦ Workflow for time update of SOPs
Demo 4: How to Search & get Performance Support
-KFP, Publisher, DMS are used to provide on the job performance support.
-QUESTIONS ADDRESSED: ◦ How to get on the job performance support?
-CHALLENGES SOLVED: ◦ To retrieve exact SOP when required on the job
◦ To search through both-structured and non structured documents and get the full understanding of the process
◦ Training need goes down significantly
◦ Video material available and tag based searches can be done
◦ Newly captured exceptions can be published
Challenges of KT/KM in Operations High attrition requires continuous training of new hires (back fill)
The new hires are trained using SOPs which are many times difficult to understand (the same could be easier to understand if the SOPs were in video format)
When the SME’s leave the organisation they take the knowledge with them and many times the backfilling takes longer and the SMEs may have left already
Many times it becomes necessary to reach out to customers for the help with a certain knowledge area
High attrition also attributed to high learning curve and issues with motivation
Pertinent Questions How can we make sure that the new hires can learn with minimal support
How can we avoid needing to bank upon the customers for help on what they have already transitioned to us
How can we make cumbersome subject little more fun to learn
How can the new hires get a specific feedback on what they do not know and therefore become confident of supporting the process
How can we handle exceptions better
How can performance support be implemented ◦ Can I get some help while solving business issues after the trainings
◦ Is there a google possible for asking questions (but limited to my business area)
Recommended Solution For OPs How can we make sure that the new hires can learn with minimal support – Self paced Simulators Created With Articulate – used immediately after Video Based SOPs. Buddy training on sand box not required
How can we avoid needing to bank upon the customers for help on what they have already transitioned to us - –Video SOPs Library on “Publisher”, which can be searched and the answers can be discovered.
How can we make cumbersome subject little more fun to learn –Gamifying the Content/Assessments
How can the new hires get a specific feedback on what they do not know and therefore become confident of supporting the process –Process Assessments Published By Articulate
How can we handle exceptions better - –Process Assessments Published By Articulate
How can performance support be implemented – KFP enabled Repository giving in-doc search ◦ Can I get some help while solving business issues after the trainings ◦ Is there a google possible for asking questions (but limited to my business area)