View
597
Download
4
Embed Size (px)
DESCRIPTION
This is a paper submitted as assignment for Strategy for Innovative business Strategy Class, KAIST,Fall 2013.
Citation preview
Business Process Outsourcingto India
Submitted by : Riri Kusumarani (20124309)Strategy for Innovative Business, Prof. JayYoung Ohm
Global ITTP, School of InnovationFall 2013
BPO Industry Analysis
Bargaining Power of Buyer
Threat of New Entrants
Threat of Substitutes
Rivalry Competition
Bargaining Power of Supplier
•Big competitors on the Industry• Sticky cooperation between BPO and clients.
High Entry BarriersNew entrants will have Difficulties to compete with existing companies
• High Purchasing Power, easy to juggle between options.
•Medium Bargaining Power•India provides many people to hire•India provide supporting environment for BPO companies
•No clear substitutes threat at this time• Clients are reluctant to outsource and prefer to do the function themselves. The clients is the substitute!
Competitive Advantage
Superior Efficiency
Superior Quality
Superior Innovation
Competitive Advantage
Superior Customer
Responsiveness
Lean Six Sigma, By far the most credible techniques in Quality Management.
Utilized HR from India, Cheap and abundance availability
?
?
5P Analysis
Product* Lean Six Sigma* More than 700 Process specialization
Place* India Location* Lots of Center Of Excellence located across the continent
PriceNo
Information
People* Cheap and Skilled Labor in India.
Promotion* Benefit from Being Under GE name.
Future Strategy RecommendationLeverage Services• Invest in Infrastructure type outsourcing.
Develop the Lean Six Sigma
Cooperate With GE to access GE’s Clients
Invest in Employees and Future Employees• Invest in India’s People Education to secure HR
Resources• Invest in Current Employee and specialized their skill.• Hire Retired People!