FALL 2018 Developing A Business Focused IT …...#MES18 @TheMidmarketCIO SWOT Analysis Strengths Weakness • Stable, Scalable, Standard Infrastructure • Leading edge Technologies

FALL 2018

#MES18 @TheMidmarketCIO

Developing A Business

Focused IT Strategic Plan


IT Maturity Levels

Innovator - Transforms Business ProcessInnovative Self Service Technology, Real Time Information for

Improved Decisions, High Data Integrity

Business Partner - Expands the BusinessEffective Process Automation, Application Integration, Use of

Data Analytics and Expanded Mobile Technology

Trusted Operator - Optimizes the BusinessEffective Fulfillment of Orders, Functional Niche Business

Applications and Improved Data Quality

Firefighter - Supports the BusinessReliable Infrastructure and IT Service Desk

Unstable - Struggled to SupportInability to Provide Reliable Business Services

IT Today

IT in the

Future

IT 5 Years

Ago


IT Strategy - 3 Sided Approach

Leadership

InterviewsELT Members

Vice Presidents

Directors

Planning ProcessThree IT Research Firms

CIO Network

Personal Experience

ReviewsThree IT Research Firms

CIO Network

ELT, VP’s, Directors

Business Strategy

Validation

IT Strategy

IT Best Practices


IT Alignment with the Business Strategy

• IT’s top concern since 2011

•Need to Know• CORE business strategy

• Business unit priorities (Interviews)

• Services delivered by business units

• Service strategies, KPIs, critical success factors


Business Goal

s and Interview

s

Validation

IT Best Practices IT

Strategy

IT Strategy Best PracticesDefine

• IT Services

• SWOT Analysis

• IT Strategy

• Mission and Vision Statements

Create

• IT Strategic Directives

• Vision for IT Platforms

Implementation

• IT Organizational Strategy and skills

• Impact to IT Organization

• One-Page Strategy

• Alignment Plan


IT ServicesBusiness Goal

s and Interview

s

Validation


Strategy

Desktop ServicesMobile Device Management Personal Processing Personal Productivity Print Onboarding / Offboarding

Infrastructure Services Collaboration Connectivity Cybersecurity Enterprise Processing

Support ServicesIncident / Problem Management and ResolutionChange Management Disaster Recovery Operations Management

Application Services Integration Services Data Management Solution Delivery Solution Evaluation

Program ManagementIT Governance Project Management


SWOT AnalysisStrengths Weakness

• Stable, Scalable, Standard Infrastructure

• Leading edge Technologies and Partners

• Skilled Resources

• Hybrid Solutions

• Resource Utilization (Time, Money,

People, Outages)

• Governance Process

• Staffing Level for Business Solutions

• Application Development

• Old Application Software

• Volume of Demand vs. Capacity to

Deliver

• Business / IT Liaisons

• Maturing Governance

• Project Management

Opportunities Threats• Use Business Intelligence to provide

single version of the truth

• End User Education to improve

productivity

• Improve mobility simplicity, security

• Deliver Professional Education using

virtual classrooms

• Provide multi site collaboration solutions

• Regulatory and compliance drivers

• Speed of Technology Change

• Accelerated expectations vs. capacity

(Large company influence)

• Increasing Cybersecurity Risks

• Shadow IT

Business Goal

s and Interview

s

Validation


Strategy


Clinical Science

InnovationEducation

Trials/Studies (IDE, Post)

Analytics

Labels, Promote Market Adoption

Broader Adoption of the Concomitant Procedure

Identifying, Developing, and Funding Dr.’s

participating in Clinical Research

Training / Case Support to Dr.’s for MIS

Maintain a Robust Product Pipeline

Be the Clinicians 1st Choice for new AF

Solutions

Provide Highest Standard of Efficacy

Business Goal

s and Interview

s

Validation


Strategy


Clinical Science

InnovationEducation

Enterprise Resource Planning

Manufacturing Process

Sales Order Processing

Financial Processing

Financial Reporting

Business Application Access

Document Management

Data Integration and Analytics

Business Process Automation

Performance Metrics

Collaboration Services


Clinical Science

InnovationEducation

IT Strategy

Enterprise Resource Planning

Manufacturing Process

Sales Order Processing

Financial Processing

Financial Reporting

Business Application Access

Document Management

Data Integration and Analytics

Business Process Automation

Performance Metrics

Collaboration Services

Cybersecurity

Integrated Information Delivery

Process Workflow Automation

IT Services


Key Initiatives from Interviews• Managed File Transfer Services

• Single Sign on

• Cybersecurity Enhancements

• Master Control Upgrade

• Website Content Management

• Improve Unified Communications

and Collaboration

• Migration to Cloud

Technologies

• Network Security

Enhancements

• Monitoring

• Encryption

• Proactive Application

Monitoring

• Business Intelligence and

Dashboards

• ERP Enhancements / Upgrade

• Business Application Integration

• Automated Workflow

Implementation

• Document Imaging Solution

• eLearning Solution

• Maintain On Site Data Center

• Provide Core IT

Administration

• Continue with Manual

Processes

• Duplicate Functions in

Applications

LOW--------------------------------Business Transformation--------------------------HIGH

LO

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-Busin

ess V

alu

e--

----

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--H

IGH

Business Goal

s and Interview

s

Validation


Strategy


ELT ValidationBusiness Goal

s and Interview

s

Validation


Strategy


Financial ServicesBusiness Goal

s and Interview

s

Validation


Strategy

AccountingAccounts PayableAccounts ReceivableCostGeneralFinancial StatementsTravel & Expenses

PayrollMonetary CompensationEquity Compensation

ReportingInternal SEC

Planning / Analysis

Forecasting

Annual Operating Plan

Long Range Plan

Analysis

Risk Management and ComplianceSOXInsuranceFinancial Statement AuditsTax and Corporate Compliance

Treasury

Investor Relations

#MES18 @TheMidmarketCIO[ 14 ]

Confidential – For Internal Education Use Only – Not for Distribution

FIN

AC

NC

E

Payroll

BUSINESS SERVICE / TECHNOLOGY SERVICE

1. Business Service

6. Functional Service Metrics

3. Business Goals

4. Service Scope

The service is made up of the following functions:

Monetary Compensation – Collection and administration of all employee data required to provide scheduled base and supplemental compensation on a predetermined salary or rate. Includes compensation reporting to finance organization and 3rd party providers.

Equity Compensation- Collection and maintenance of all employee data required to provide equity compensation annually and at time of hire/promotion. Includes equity reporting to finance organization.

5. Service Strategy / CSF

D: Provide personalized contact for compensation informationS: Ensure employees are not distracted due to due to compensation issues

Critical Success Factors • Successful partnerships with 3rd part

vendors and internal organizations• Accurate information• Govermental and regulatory complance

regarding payroll• Expedient approval workflow

2. Audience

Users: Company employees, 3rd party vendorsLocation: In housePerformed: Bi-weekly, Semi-monthly, At hire,

AnnuallyOwner: CFO, VP of Finance

• Employee satisfaction• Achieving financial objectives

The collection, administration, and processing of employee data for the purpose of providing timely and accurate compensation.

Key Metrics Target

Accuracy

Payroll Entries = Post

Payroll reporting

Base data, Variable

compensation, and

Timekeeping correctness

Time BasedProvide compensation on

predetermined schedule



Fin

an

ce

Payroll: Monetary Compensation


1. Functional Area 3. Vision

4. Current Business Processes

Sales Support – Customer Support-Commissions on Backorders

2. Current Environment

• Paper based interface of new employee data from HR

• Paper based review of Payroll entries increases chance of error

• HR (Taleo) and Payroll systems are not integrated

• Payroll system is not End User friendly or intuitive

• Efficient Payroll system administration • Reporting is robust and customizable

• Full HR and Payroll system integration (Pay increase, Approvals, Changes, etc.)

• Projected PTO accruals for employees• Paperless Payroll administration (Change

documentation, Entries review)• Optional employee suppression of pay stubs• Flexible pay rate effective dates• Automated batch of zero net pay recorded

earnings

S: Provision of accurate and timely compensation C: Accurate data (HR / Financial)C: Automation of processC: Timely review and approval

5. Future State Process

CS - Commission on Back Orders

6. Standard ERP Horizontal Process

Order to Cash - PRecord to Report (FP&A) - SKPI and Metrics - O



Fin

an

ce

Payroll: Equity Compensation


1. Functional Area 3. Vision

4. Current Business Processes

Does not support an ERP Process

2. Current Environment

• Efficient Third Party Administrator (TPA)• Manual process for recording equity

compensation• Manual entry in TPA of year to date taxes• Payroll and TPA are not integrated• Manual interface of new equity grant data

from HR

• Integration of Payroll and equity Third Party Administrator

• Integration of HR onboarding with TPA• Auto notification of equity transactions and

important events

S: Provision of accurate and timely compensation C: Accurate data (HR / Financial)C: Automation of processC: Timely review and approval

5. Future State Process

Not an ERP function

6. Standard ERP Horizontal Process

Not an ERP function


Know Your IT OrganizationDefine

• IT Services

• SWOT Analysis

• IT Strategy


Create



IT Organizational Strategy and skills


• Alignment Plan

Business Goal

s and Interview

s

Validation


Strategy


A Cloud First Strategy

Migrate to Cloud Services (SaaS, PaaS)

Utilize Managed Services (Processing, Backups, DR)

Application integration through data

Operational Data Store

Digital visualization of business data

Business analytics with dynamic dashboards / Data Warehouse

Self-service visual data discovery

Business integration

Automate workflow processes

Create business liaison, program management team / skillset

Mature Governance and develop application roadmaps

Empower users

Provide tools to explore data, making informed decisions

Functional subject matter experts and training

IT Strategic DirectivesBusiness Goal

s and Interview

s

Validation


Strategy


IT Platforms

Efficiency

BUSINESS EFFICIENCY

Technology Foundation

Cyber Security

Enterprise Data

Enterprise Applications

User Experience

Today Tomorrow

Encrypted C: Drive

Transparent / Reduced

VPN

Use Your Own DeviceIntegrated

Software as a Service

Vendor Administration

Integrated Data

Single Record of

Reference

Real Time DashboardsPredictive Monitoring

In/Out Data Control

MSSP

Dynamic Growth

Cloud or PaaS

Managed Services

Unencrypted C: Drive

Manual VPN

Restrictive Devices

Duplicate Functions

Purchased / On Premise

IT Administration

Isolated Sources

Multi Record of Reference

Point in Time Reports

Basic Monitoring

Limited Data Control

Disaster Recovery

Restricted Growth

Capital Expense

IT Administration

Business Goal

s and Interview

s

Validation


Strategy


Know Your IT OrganizationDefine

• IT Services

• SWOT Analysis

• IT Strategy


Create



Implementation

• IT Organizational Strategy and skills


• Alignment Plan

Business Goal

s and Interview

s

Validation


Strategy


• Cloud First Strategy• Software as a Service, Platform as a Service• IT can focus on business applications.

• Data Center operations and infrastructure has become a commodity.

• Requires leadership in application road mapping, business area liaisons, and program management.

• Process workflow automation will require enterprise tool and training

• Business Intelligence will require development of Data Modeler and BI Analyst professionals.

IT Organization Strategy ImpactsBusiness Goal

s and Interview

s

Validation


Strategy


Alignment Plan

Frequency Audience Scope Timeline

Annually

Executive

Leadership

Team

• Identify any changes to corporate strategy, goals,

or objectives

• Review current IT 3 year strategy

• Determine impact on IT strategy (if any)

• Discuss the past year’s IT accomplishments

• Discuss next year’s plans

Q2 of each fiscal

year

Semi-Annual ELT 1-on-1’s

• Discuss last quarter’s accomplishments or issues

• Discuss upcoming quarter’s initiatives and

priorities

• Identify any business or departmental changes

that may have an effect on the IT strategy

Every two quarters

Monthly IT Team

• Discuss State of the business

• Discuss current business priorities

• Discuss impacts to current activities

2nd Thursday of the

month

Bi-Weekly Project Review• Discuss strategic projects’ status, potential

roadblocks, etc.Tuesday

Business Goal

s and Interview

s

Validation


Strategy


Business Goal

s and Interview

s

Validation


StrategyProcess Validation

• Peer Benchmarks• Validate basic strategies and directives

• Personal Network of Local CIO’s• CIO Circle (Regional CIO group) • CIO Strategy Meeting

• Research Companies• Info-Tech

• IT Best Practices for Strategy Development Template• Executive Advisor, CIO, Info-Tech Research Group

“Your IT strategy, in my opinion, is more visionary and transformational than most strategic plans that come across my desk.”

• Business Intelligence Analyst • Gartner Research

• Process Template• Forrester Research

• Process Template• IT Strategy Analyst• Data Analytics Analyst


Business Strategy

Validation

IT Strategy

IT Best Practices

Questions

Documents

FALL 2018 Developing A Business Focused IT …...#MES18 @TheMidmarketCIO SWOT Analysis Strengths Weakness • Stable, Scalable, Standard Infrastructure • Leading edge Technologies