Facility Engineering and Maintenance

Rooms Division

Unit Objectives Describe the role and responsibility of

engineering and maintenance department Explain the importance of managing

maintenance in relations to guest comfort Relate the impacts of utilities and hotel

profitability Suggest ways to promote environmental

awareness in accommodation business

The role of engineering and maintenance department

The primary job of the engineering and maintenance department is to properly maintain the hotel building, equipment and grounds.

ROLE OF THE ENGINEERING AND MAINTENANCE DEPARTMENT• Protecting and enhancing financial value of

the building and grounds for the hotel’s owners

• Supporting the efforts of all other departments through the timely attention to their E&M needs

• Controlling maintenance and repair costs• Controlling energy usage• Increasing the pride and morale of hotel staff• Ensuring the safety of those working and

visiting the hotel

Maintenance and Engineering• Designing and constructing the bulding,

maintaining it and periodically renovating and modernizing it

• Application of physics, chemistry and mathematics to design and operate buildings

• Maintaining hotel physical property. Must be planned, implemented and recorded

• The cost of maintaining a building. Durable finishes, hi quality and long life equipment will save money in the long term

• Predictable life span.

Managing Maintenance (Routine)

Exterior Interior

Routine roof inspection,repair, seal inspection and care and painting

Changing of light bulbs

Guestroom and public space items that malfunction, wear out or break and need repair or replacement

AN EFFECTIVE PREVENTIVE MAINTENANCE PROGRAM WILL SAVE THE HOTEL MONEY BY REDUCING THE FF. Long-term repair costs by prolonging

equipment life Replacement part costs because purchases of

these parts can be planned Labor costs by allowing PM to be performed in

otherwise slow periods Revenue losses from refunds and charge

backs due to guest dissatisfaction The costs of emergency repairs by minimizing

their occurences

The E & M department should create a specific PM program for the ff areas: PUBLIC AREAS

Public Spaces such as lobbies, corridors, and meeting areas, PM programs should also include items such as windows, HVAC units, furniture, lights, elevators, and carpets.

Carpet care is one of the most challenging PM areas for an area an E & M department.

GUESTROOMS The most important and the most extensive,

areas for PM Guestrooms are the most critical to the sales

effort to the hotel’s ability to retain guest and to the maintenance of the asset’s monetary value.

FOOD SERVICES There are 3 major PM concerns in the food

service area: 1. Back of the House like kitchen equipment 2. Dining space used by guests. 3. Food and Beverage that is required for

special functions.

LAUNDRY The washers, dryers, folding equipment, water

supply lines, drains, lighting fixtures, and temperature control units require PM programs.

OTHER EQUIPMENT Additional areas of concern when developing

a PM program include those related to pools, spas, front desk equipment, electronic locks, exterior door locks, motor vehicles, and in hotel transportation( luggage carts and R.A carts.

EMERGENCY MAINTENANCE The strongest rationale for implementing well-

designed and aggressive routine and preventive maintenance programs is the ability to manage repair costs.

MANAGING UTILITIES Those in the hotel industry , take strong

measures to conserve resources and to implement energy management programs.

ENERGY MANAGEMENT PROGRAM Specific policies and engineering,

maintenance and facility design activities intended to control and reduce energy use.

Managing Maintenance (Preventive)

Benefits Program

Long term repair cost by prolonging equipment life

Replacement part cost as purchases can be planned

Labor cost by allowing maintenance performed slowly

Revenue losses from refunds and charge backs due to guest dissatisfaction be prevented

Cost of emergency repairs minimized

Public space Guestroom Food Service Laundry Others

Managing Maintenance (Emergency)

Define

Unexpected Threaten to negatively

impact revenue Require immediate

attention to minimize damage

Require labor and parts that needs to be purchased at a premium

Technology and Maintenance Should be done in all properties of the hotel Bar codes can be used to tag equipment Automated equipment maintenance system

can be used

Utilities Include water, sewage, gas, electricity, fuel for

heating/ cooling the building This is incurred whether or not hotel is

occupied Age of building, design and construction

affects energy use Energy cost represent 3 to 10% of total

operating cost

Utilities

Electricity Heating Component

Most expensive form of energy used in hotel.

Includes lighing and HVAC (heating, ventilation and airconditioning)

Heating of hot water by having a furnace or heat pump seating (water heater) for boiling.

Utilities

Cooling component Natural Gas

Factors include air temperature and humidity of room

Quantity of chilled air entering the room

Operational efficiency of airconditioner

It is used to Heat water Power clothes dryers Directly or indirectly

provide heat to guest rooms, and public spaces

Cook food

Utilities

Water Solid Waste

Aggressively managing consumption is good because: It reduces no. of gallons

uses It reduces amount of

sewage disposal It reduces hot water,

heating cost Hotel laundry is a big

water user

Packaging materials Cardboard, crates,

bags Yard waste

Green hotels The management should work with

engineering and maintenance to evaluate the benefits, costs, societal pressures and marketing impacts on environmental management issues such as Recycling waste water for landscaping Implementing basic recycling Purchasing energy efficient appliance Utilizing thermo pane windows, energy efficient

insulation

The end!!!!!