Facilitation Keeping the LEAN cogs turning

Suzanne Lamb, Human Resource Development, New Hampshire National Guard

Form Perform

Team development in a time crush

Quick Storm and Norm

• Create a positive first impression

• Start building a relationship– Share experience– Share history

• Establish expectations

Facilitators guide the process

Yes!

Facilitator skills

• Be curious!• Stay neutral• Know the process• Know yourself• Address conflict • Keep moving forward

From the Lamb Book of Best

Practices

• Ground rules are optional

• Be comfortable with silence

•Remove people from the equation

• Never criticize, question

• Know when to move on

QUESTIONS?Facilitation