Extending the value: Add-on software and applications for

Skype for Business

Tom Arbuthnot MCM, MVP

Modality Systems

Extending the Value

Enhance

Communications

Reduce Human

Latency

Customer

Self-service

Connected

Applications

Development

Modality Product Themes

The Meeting Experience

Productivity focused applications

Improving the USAGE of Skype

for Business meetings

Diagnostics

Service focused applications

Improving the HEALTH of

Skype for Business

Professional Task Worker

Process focused applications

Driving FUTURE use of

Skype for Business

Business Applications

Productivity focused applications

Improving the USAGE of Skype

for Business

Usage Health Future

The Meeting ExperienceCustomInvite

Current Default InviteExchange meeting invite

• Powerful – out of the box meeting capability

• Delivers Voice, Video and Content sharing to any device

running the Skype for Business / Lync client software

• Web only client for those individuals not currently

running Skype for Business / Lync

• Over 50% of meetings include an external participant!!!

Key Challenges:

• Information included in the invite can make it difficult for early use

• Some people need to select “defaults” on preferred information such as language or number choice

• Text, logo and number selection options are limited

Custom Invite• Customize the invite content for Skype for Business

meeting requests sent via Microsoft Outlook.

• Key joining details such as codes or numbers can be

made more prominent in terms of their location.

• Unrequired information can be removed

• Corporate messaging and branding can be added as

standard, all applied either globally or on a regional basis.

• One click join mobile access

Key Benefits:

• Aids user adoption through simplifying the user experience, particularly mobile users

• Brand management. Allowing consistency with branding and additional branding opportunities

• Drives the right behaviour

Select alternative invites for language

or meeting purpose

DiagnosticsHealth and Utilisation

Monitoring and Diagnostics

Proactive Testing, Monitoring, Analytics and Reporting

Measures

• Real-time Network Performance

• User Experience

• Utilization and Consumption

Solution components

• Modality Test Nodes

• Modality Reporting Portal

• PowerBI Custom Reporting

• Collaboration Intelligence Team

Service Offerings

• Modality Test Nodes

• Modality Reporting Portal

Converting data into intelligence

Modality nodes

• Run on Standard Windows PCs/Intel NUC or

Virtual

• Azure can be used for External/Remote Testing

• Standard Skype User Account and Permissions

• Making a real Skype for Business Call

• Session concurrency only limited by hardware

• Can by Wired or Wireless

• Peer to Peer, Conference and PSTN Testing

• Centralised Reporting and Management

Virtual or

Physical Nodes

Make Real Skype

for Business Calls

Predictable call

to measure user

experience

Metrics Gathered:

• Success/Failure

• Transport type (UDP/TCP)

• Caller/Callee IP/Subnet/MAC

• Codec

• Packet Loss (Average/Max)

• Jitter (Average/Max)

• Latency (Average/Max)

• Network MOS (Average/Max)

• Round Trip Time (Average/Max)

• Edge/Conference Server (if used)

Modality reporting portalStandard Reports:

• Usage Dashboard

• Infrastructure Health (optional)

• Node Summary Reports

• Site by Site Reports

• Microsoft CQM reports

Node Performance Map:

• Node location on Map

• Call Performance

• Node Summary Reports

Diagnostics PowerBI

• Standardised reports available

• Modality Diagnostics Service

• Depth analysis by a certified Modality Consultant

• Report with key findings –important data

highlighted

• Service review meeting with key stakeholders –

Knowledge transfer

• In-depth data analysis

• Personalised presentation

Network Readiness AssessmentWhat is the Modality Network Assessment?

• Assessment of Network readiness for Skype for Business

• Troubleshoot Network impact to Skype for Business User Experience

How does it work?

• Modality Nodes are deployed in critical customer locations on typical user connectivity

(wired / wireless)

• Additional Nodes are deployed at Skype for Business service locations (on-premise or

Azure for Cloud)

• Nodes perform a series of calls between each other and the service nodes – all calls use

a known good Skype for Business service and all calls have an expected “score”

• Node data is captured and Modality Diagnostics prepares some structured reports

• Modality analyse the data – focusing efforts on the site performance for critical network

metrics such as latency, packet loss and jitter.

• Network impact to Skype for Business user experience is quantified

• Modality present findings in a report and presentation / workshop – this is a technical

briefing

Virtual or

Physical Nodes

Deploy in

customer sites

on Wired /

Wireless

Azure Nodes

used to validate

cloud service

Business ApplicationsIntegrating Software and Process

AlertMe: OverviewPresence driven, instant message based corporate announcement business application which utilises Microsoft UC

Quick and easy to use

With ability to define

recipients and schedule

Alerts delivered in a timely

manner based on presence

information

Reporting and audit trails

AlertMe: OverviewPresence driven, instant message based corporate announcement business application which utilises Microsoft UC

Colour categorisation of

alert importance

Regularly reminds recipient

until opened, acknowledged

or expires

Escalation to email

TrainMe: OverviewPresence driven video training delivery platform that utilises Microsoft Lync and Skype for Business to train

geographically dispersed users.

Quick and easy to use

with ability to define

recipients and schedule

training

Training can be delivered in a

timely manner based on

presence information

Easy to View dashboard for

Reporting and audit trail

TrainMe: OverviewPresence driven video training delivery platform that utilises Microsoft Lync and Skype for Business to train

geographically dispersed users.

Users will receive a Lync or

Skype for Business IM

notification when status

changes to Available

Training bundles of Videos that

need to be watched and that

have been watched

Easy to view training videos in

Lync or Skype for Business

Professional Task WorkerProcess focused customised applications

Hours and expenses completed in

Conversation Extension Window form

Manager Alerted based on

presence status and can

open via CWE in IM client

Escalation path if Manager away or offline for

prolonged period of time as defined by admin

Real-time interaction were require using Skype

for Business full feature set

Approved submissions

submitted to finance teams or

systems for

invoicing/appending to project

Approved

acknowledgment sent to

instigator

Reporting

Fast - Intelligent - Auditable - Integrated

Custom: Time & Expense Management

Custom: Industry Solutions

The Consortium: digital transformation delivered

Questions?