Frequently Asked Question (FAQ) &

Do’s & Don’ts

For

“Express Cargo Clearance System (ECCS) Application”

https://portal.eccs.gov.in/eccs

https://infinity.eccs.gov.in/oam

ECCS-FAQ-V1.0

© 2017 Wipro wipro.com confidential 1

• ECCS application is best compatible in Internet Explorer 10 & 11 • Link is https://portal.eccs.gov.in/eccs

Contents

2

1 • Tickets Login Process Page-3, 4

2 • Login Issues in Application Page-5,6,7

3 • Page View Compatibility issue Page-8

4 • ECM Filing Page-9

5 • Manual & Bulk Filing Page-10

6 • Duty Payment Page-10

7 • Arrival Scan Errors Page-11

8 • Roles & Common Errors Page-12

1 • Ticket Login Process

Mode of

Communication

to log a call

Telephonic-Toll Free No 1800 200 3026

E-Mail eici.helpdesk@wipro.com

• Raise ticket only from the “official registered e-mail” id with all your contact details.

• While raising ticket users are requested to provide proper description of issues along with below details,

as available.

1 ECM NO 2 CBE NO 3 HAWB

4 SSO ID NO

• Please attach screenshots of the error in mail, this helps in correctly identifying the issues and providing proper resolution.

• Note :- Only New mail for New ticket shall be considered for ticket logging process.

• Start a fresh mail for a new issue. ➢ Do not report a fresh issue on an existing mail chain.

• Add courier name at the end of the subject

line in the email, as shown below.

• In response Helpdesk team will revert users with Ticket No.

• Add Port name in the beginning of the subject line in the email, as shown below. Eg:- DEL, MUM, BLR

• Users are requested to follow up on their own raised tickets at regular intervals.

2 • Login Issues in Application ❖Not able to login?

• Users are advised to bookmark and open the link

https://portal.eccs.gov.in/eccs instead of

https://infinity.eccs.gov.in/eccs to avoid login & auto log

out issue.

Step 1 •Open Internet Explorer and type the given URL i.e. https://portal.eccs.gov.in/eccs

Step 2 •Once the URL is entered it will redirect to

https://infinity.eccs.gov.in/oam

•Now enter your SSOID and Password to log in to

the Step 3 ECCS application.

5

https://portal.eccs.gov.in/eccs

https://infinity.eccs.gov.in/oam

• It is advised to user to clear the History/Cache memory from the browser on regular basis.

• Process to clear the History/Cache on Internet Explorer

Step 1 Press

Check all Click on

Close the Open

Ctrl+Shift+ "Delete" browser

the options Browser Del key button again

Under the

Step 2 From the Select Click on General tab

Click on Menu bar "Internet "Delete" & Browsing Delete select "Tool" Option" button History

Section

Forgot Password

• If you have forgotten your password, you can change it from the link “Forgot password” and follow the Instructions.

• If user enter the wrong password 5 times the account will be blocked. User Locked Account needs to write to eici.helpdesk@wipro.com and Helpdesk team will reset the

password and acknowledge to users official registered mail ID

• If a user logs in with a user-id on one computer and try to log in with the same Multiple Login

user-id on a second computer, then the user will get logged out from the first

with same SSOID computer.

3 Page View Compatibility issue Enable Compatibility View for ECCS Web sites in IE

• Ideally without making IE browser compatible it looks like as below image, you won’t able to see the option available in particular menu, like in image below.

• To make your browser compatible please follow the below steps

Click on the Tools menu Click to select the option

Add the URL Compatibility View

4 • ECM Filing

Before updating IGM, if required, changes can be

made to

•Airlines •Flight No •Airport of Shipment •Date of Arrival •Time of Arrival •HAWB Details •Details of Consignor •Details of Consignee •Amendment remarks

After updating IGM, changes cannot be made to the flight details, all other fields can

be amended.

Any type of above update require the approval of Deputy Commissioner of Customs and it can be done by

following the steps outlined below.

Import Amendment ECM Amendment

Request Request

5 • Manual & Bulk Filing

Manual Filing

• Incorrect Filing :- Please ENSURE that the date of arrival remains the same for each HAWB

while filing ECM and CBE.

Bulk Filing

• Please ensure that the Excel file is converted to the XML format correctly. • Please CLEAR ALL contents of the ‘Error’ folder. • Please ensure that images uploaded are in the TIFF format only.

• Please ensure to upload only those IMAGES which are associated to the particular CBE. • Please don’t DELETE folders in Bulk Upload: IMAGE,ARCHIVE,BOE,ERROR.

6 • Duty Payments

• Duty Payments: if the connection is lost at the time of making the payments(duty), please CANCEL the Challan no. from TR6 Challan history and create a new Challan no.

• If payment is made from MAKER’s ID then, approve it from APPROVER’s ID and click on “re-validate”.

Step 1. User click on make payment button to Step 2. Confirm for payment payment for generated challan no.

Step 3. SBI login page will be displayed. Step 4. Provide User Name and Password, click on Submit button

Step 5. Confirm your payment details Step 6. Verify your detail and click on confirm

Step 7. Payment confirmation screen from SBI Step 8. Payment receipt confirmation from ECCS

7 • Arrival Scan Error • If at the time of Arrival Scan, the error appears like “HAWB does not exist”, please follow the steps

given below to verify whether ECM and CBE are filed correctly.

Login Dashboard Other Track Enter the

Dashboard Shipment HAWB

Will show the Select the status for that

particular module type

HAWB

• For incorrect filing user will see the screen shown below (Screen Short will be added soon)

• For correct filing both ECM and CBE will show on one row

8 • Roles & Common Errors

Roles

• A user who logs in first will get available work items on his/her dashboard. A second user (with same

roles) will not see these work items till the first user has logged out. For example: query from Customs.

• It is suggested, for express companies, Roles to be distributed amongst different users.

Common Errors

Feeding incorrect numbers. For example number of bags/pkgs/HAWB Filing of Docs in Non-docs and

vice versa.

Please ensure complete & exact AWB is entered in ECM and CBE.

Please differentiate between number 0 and the alphabet – O. Please enter numbers correctly.

Please avoid entering additional spaces.

9 • First Check Process

Following are Steps for first check Cases

Step 1. After CBE filing

Shipment Status will be: FIELD

Step 2. Assessment officer mark BOE for First Check.

Shipment Status Will be:

FIRST CHECK REQUESTED (If ECM filed/Arrival Done)

FIRST CHECK REQUESTED_NC (IF arrival is not Done)

Step 3. If shipment is on FIRST CHECK REQUESTED Status then will go for X-ray Scanning in

X-ray officer Login View CBE

XII, XIII, XIV X-Ray Scan.

Step 4. After X-ray Scan, shipment status will be FIRST CHECK REQUESTED_XS

Examination officer Login View CBE

XII, XIII, XIV Examination.

Step 5. After Examination, shipment status will be TO BE FIRST CHECKED and will go for assessment.

Assessment officer Login Detailed View

CBE XIII Assessment Step 6. After assessment shipment, status could be in.

Marked for Payment. Appraised.

Step 7. With the Appraised status, shipment will move to X-ray scanning through Barcode scanner.

Step 8. After X-ray, scanning shipment status will be X-ray Cleared.

Step 9. Shipments with X-ray cleared status will go for final OOC

View forms

XII, XIII, XIV Cleared by Inspector.

10 CBS/CEM FILING PROCESS

Step 1. File CSB-III from Export -> Manual Filing-> File CSB-III. CSB status will be FILED.

Step 2. Do CSB arrival scan and weight record by custodian user.

Step 3.

Do X-Ray scanning from Export-> View-> CSB-III (X-Ray Scan). CSB status will be XRAYSCANCLEARED.

Step 4. Process the CSB-III for LEO from Export-> View-> Cleared By Inspector. CSB status will be CLEARFOREXPORT.

Step 5. File CEM from Export-> Manual filing -> File CEM.

11 Print Original Copy at OOC Now the CBE print copy uploaded by user will be displayed as duplicated for all the CBE status

Except for the first copy of OOC status CBE, which will be displayed as original copy.

The rest of the copy of OOC issued will also be displayed as duplicate copy.

12 ONLINE DUTY PAYMENT Online duty payment option is available with the ECCS application. The payment can be done through banks by creating challan numbers. Earlier application had only one bank option as State Bank Of India. Now we can also do the payment through Punjab National bank.

13 Data Auto-Saving for CBE XIV While filing CBE XIV pages, data is not getting auto-saved for pages which have not been submitted or have been left halfway through the submission. Objective is mentioned below-

1. In case of Fresh CBE-XIV (RBoE) filing, the half-filled forms will retain data entered in their respective fields even without clicking “Save & Continue”

2. In case of List of Incomplete CBE-XIV (RBoE) forms, auto save functionality will be retained even for pages where the details are not complete/few fields are still blank both incase of mandatory and non-mandatory cases

In case any query please feel free to contact

Helpdesk team through below communication mode

Telephonic-Toll Free No

1800 200 3026

E-Mail

eici.helpdesk@wipro.com

Thank You.