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Explain the human resource management process
Explain the difference between internal recruitment and external recruitment
Discuss the use and validity of the interviews and employment and employment tests as selection devices
Define orientation and socialization and describe their importance to organizations
Discuss strengths and weaknesses of trait-based, behavior-based and results-based performance appraisals
Define work-life balance
Explain why compensation and benefits are important elements in human resource management
Differentiate between bonuses, profit sharing, and stock options
Define flexible benefits plans and discuss their advantage
Define labor union and collective bargaining
Define power
Illustrate two type of position and personal power and discuss how managers use each
Illustrate two type of personal power and discuss how managers use each
Identify successful leader trait
Illustrate leader behaviors consistent with a high concern for task and high concern for people
Describe behaviors associate with four classic leadership style
Explain Fieldler’s contingency model
Identify the four leader styles in the Hersey-Blanchchard situation model
Explain House’s path-goal theory
Explain LMX theory
Contrast the authority, consultative and group decision in VJ model
Discuss current issue in leadership
Define motivation and needs
Describe work practices that satisfy higher- order and lower-order needs in Maslow’s
Contrast Maslow’s with ERG
Discribe work practis that influence hygiene factors and satisfier factors in Herzberg’s two-factor theory
Explain McClelland’s needs for achievement, affiliation and power
Explain the role of social comparison in Adams’s equity
Define expectancy instrumentality and vlalence
Explain Vrooms’s expectancy theory expectancy theory equation M=E x I x V
Explain Locke’s goal-setting theory
Describe self-efficacy and explain four ways to increase it
Explain the law of effect and operant conditioning
Illustrate how positive reinforcement, negative reinforcement, punishment, and extinction influence work behavior
Describe how managers can use the laws of immediate and contingent reinforcement
Define controlling as a management function
Discuss internal control and external control systems
Explain bureaucratic, clan and market control
List the steps in the control process
Differentiate between output and input standard
State the control equation
Define the project management
Explain how Gantt charts and CPM/PERT analysis assist in project management
Identify the four main balanced scorecard
Define operations management
Define competitive advantage
List alternative types of manufacturing technologies
Define the value creation
Describe the value chain for an organization
Explain JIT
Define break-even point and breakeven analysis
Discuss the importance of customer relationship management
Explain ISO certification
Define TQM and continuous improvement
Define ethics and values
Identify the four alternative views of ethic
Contrast Cultural relativism with universalism
Define ethical dilemma and give workplace examples
Identify Kohberg’s states if moral development
Discuss methods for encouraging ethical behavior in organizations
Define whistleblower and common barriers to whistleblowing
Discuss stakeholder management and identify key organizational stakeholders
Define corporate social responsibility
Explain four possible social responsibility