EXHIBITOR SHOWCASE Utilities Need Tools to · PDF fileEXHIBITOR SHOWCASE Utilities Need Tools to Conduct Today’s Complex Energy Orchestra

EXHIBITOR SHOWCASE

Utilities Need Tools to Conduct Today’s Complex Energy

Orchestra

New Model Utility: Analytics and the Customer Kevin Prouty VP of Energy Insights CS Week, April 27, 2016

Energy in Transition

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Distributed Energy

Resources

Battle for Talent Regulation

De-carbonization

Competition

Global Redistribution

of Demand

Energy Security

Demand Response

Drop in Price of Energy

IDC Energy Insights: Who We Engage


Smart Utilities Providing research and analysis on how utility providers are engaging with their customers. modernizing the grid and their operations with the use of intelligent technologies. Our Clients • Investor-owned utilities • Municipal and cooperative utilities • Merchant generators • Vendors Serving the Utility Industry

Its Utilities against the world…almost Avg Residential Electricity Prices Source: EIA Short-Term Energy Outlook 2016

But Execs still feel good…in general Outlook for 2016 from Utility Execs Source: IDC Vertical IT and Communications Survey, 2015 n=89 in NA, n=17 in EU

Customer Engagement…the way forward Outlook for 2016 from Utility Execs Source: IDC Vertical IT and Communications Survey, 2015 n=89

Demand Response…It’s a new world FERC 745 changes everything Source: IDC Vertical IT and Communications Survey, 2015 n=89

24.2

35.6

46.2

22

27.2

31.3

23.5

35

23.5

22.0

23.8

25.3

26.5

26.8

28.9

33

34.9

41.1

42.7

43.2

0 5 10 15 20 25 30 35 40 45 50

Smart water management

Smart grid cybersecurity

Customer care and billing

Energy trading and risk management

Demand response and dynamic pricing

Distribution and outage management

Meter data management

Network management systems

Work and asset management

Health, safety and environment

2015 Percent 2016 Percent


Note: N=35; percent who will invest for the first time, replace existing system or make upgrade to system QC8X1 In 2014 which statement best describes your organization's strategy for each of the following solution areas? Source: Vertical IT and Communications Survey, US, 2014

Investment Priorities…by business area Source: IDC Vertical IT and Communications Survey, 2014 & 2015 n=89

Investment Priorities…by type of tech Source: IDC Vertical IT and Communications Survey, 2015 n=89

Please…ask me about this chart? Moving from the pilot to business Source: IDC Vertical IT and Communications Survey, 2015 n=89

Applying Analytics into Six Domains 1)  Customer - Insights into customer usage and utility interaction - What? Billing trends;

revenue protection; fraud deterrence; interval usage trends; customer premise equipment health; customer service and social media activity

2)  Metering – Insights into AMI system for operational efficiency - What? Outage detection; mobile workforce routing; field resource and equipment staging; remote reconnect/disconnect; meter diagnostics; demand response impact.

3)  T&D Circuit – Insights into equipment performance and power delivery - What? Transformer load management; line monitoring and power quality; fault detection; vegetation management; condition based monitoring; DER availability and forecasting

4)  Regulatory – Insights into financial regulations - What? Energy trading and risk management; fixed asset and components; customer contributions; emission trading; decommissioning obligations.

5)  Business Management – Insights into general business operations – What? Business process efficiencies, continuous improvement, procurement, inventory, workforce management

6)  Energy Markets – Insights into wholesale markets and capacity markets – Fuel hedging, market forecasting, demand response management, etc.

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Applying Analytics into Six Domains 1)  Customer - Insights into customer usage and utility interaction - What? Billing trends;

revenue protection; fraud deterrence; interval usage trends; customer premise equipment health; customer service and social media activity

2)  Metering – Insights into AMI system for operational efficiency - What? Outage detection; mobile workforce routing; field resource and equipment staging; remote reconnect/disconnect; meter diagnostics; demand response impact.

3)  T&D Circuit – Insights into equipment performance and power delivery - What? Transformer load management; line monitoring and power quality; fault detection; vegetation management; condition based monitoring; DER availability and forecasting

4)  Regulatory – Insights into financial regulations - What? Energy trading and risk management; fixed asset and components; customer contributions; emission trading; decommissioning obligations.

5)  Business Management – Insights into general business operations – What? Business process efficiencies, continuous improvement, procurement, inventory, workforce management

6)  Energy Markets – Insights into wholesale markets and capacity markets – Fuel hedging, market forecasting, demand response management, etc.

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1/3 of North American Utilities will be investing in

analytics for Customer Engagement in 2016

Where does and will analytics change the business? Source: IDC Vertical IT and Communications Survey, 2015 n=89

Where does and will analytics change the business? Source: IDC Vertical IT and Communications Survey, 2015 n=89

Almost 40% will be investing in demand response analytics in

2016

Be ready…The Internet of Things

32% 34% 36% 38% 40% 42% 44%

Demand-response control for energy consumption

Networked control of lighting, home appliances and entertainment devices

Networked control of lights, home appliances, and entertainment devices

Have multiple changes occur in the home as a result of triggers.

Interest in and Use of Home Automation, related to energy

Highly Interested Already Doing It


Q. Imagine your home's thermostat, home entertainment system, doors and lights all were connected to the Internet. They could be controlled both in traditional ways and through devices like smart phones, tablets, and personal computers. How interested would you be in using the system to do each of the following? Please answer using a scale of 1 – 10, where 1 means "Not at all interested" and 10 means "Extremely interested". If you are already doing this activity, please select 11, "Already doing this".

Note: “Highly Interested” respondents gave an interest level of 8 or higher. N=1,517. Application descriptions edited for space.

More than 8 million HHs use some kind of home automation and control

Source: IDC’s 2016 Consumer Internet of Things Survey

Recommendations Get to the Next Level

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Is this your organization?

•  Siloed data and applications

•  A data governance model that encourages isolation

•  Talent acquisition and retention issues

•  Demographic time bomb

To get to the next level do try this:

•  Make analytics a hiring

skill •  Outsource the models

and data aggregation •  Use Machine Learning

to capture knowledge •  Put a governance

model in place that breaks data siloes

Thank you…Questions?

17

Kevin Prouty VP of IDC Energy Insights [email protected]

Copyright 2016 Tendril, Inc. All rights reserved. WWW.TENDRILINC.COM | [email protected]

Who We Are INTRODUCTION

2004 BOULDER

CO DENVER

100+ EMPLOYEES

150M $150M in funding

to date (VC & Strategic)

OPERATIONS

NORTH AMERICA / EUROPE /

AUSTRALIA

Enabling a Smarter Market

for Energy Products and

Services

ACQUIRE ENGAGE

ORCHESTRATE

Privately Held


Data Analytics Has Already Transformed Many Industries

20

Banking Telecommunications Retail Entertainment Energy?? Transportation

Copyright 2016 Tendril, Inc. All rights reserved. WWW.TENDRILINC.COM | [email protected] 21

Why Data Analytics Has Not Impacted Energy More?

✓  Lack of Competition

✓  Lack of Regulatory Incentives

✓  Protecting Consumers / Universal Access

What is Changing?

✓  Competition

✓  Customer Preferences

✓  Technology, Data, Analytics,

✓  Growing policy mandates

ANALYTICS

Energy Has Not Been Transformed...But That is Changing

Copyright 2016 Tendril, Inc. All rights reserved.

What Will The Transformation Look Like? ANALYTICS

Orchestration of Connected Devices

Personalization Convergence Around The Customer

WWW.TENDRILINC.COM|[email protected]


OPPORTUNITY

23

Comfortable Customers

Increase in Peak Load Reduction per House

Energy Efficiency Savings


Cloud to Cloud LOAD OPTIMIZATION

WWW.TENDRILINC.COM | [email protected]

72 Thermostat

Solar

Storage

EV

Lighting

Water Heating

Tariff Data

Meter Data

Bill Data

Weather Data

Demographic Data

User Data


Energy Bill Home Energy Reports Mobile, Personalized, Orchestrated

ANALYTICS

Utility Transformation Enabled by Data Analytics

Two-Way Digital Engagement

Utility Benefits

Improved Customer Sat EE Savings Compliance with Mandates

Customer Experience

Dramatic EE and DR Results Optimize System Significant Earnings Evolve Business Model

Greater Engagement Operational Savings Earnings Contributions


QUESTIONS? JESS MELANSON

VP OF UTILITY SOLUTIONS & STRATEGY

[email protected]

PRIVATE AND CONFIDENTIAL


WANT TO LEARN MORE? WWW.TENDRILINC.COM

[email protected]

Documents

EXHIBITOR SHOWCASE Utilities Need Tools to · PDF fileEXHIBITOR SHOWCASE Utilities Need Tools to Conduct Today’s Complex Energy Orchestra