EXHIBITOR GUIDE ... 3 1. HEKLIST A good preparation is half the battle! This checklist can help you

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    EXHIBITOR GUIDE BATIBOUW 2020 BRUSSELS EXPO

    FEBRUARY 29 – MARCH 8 2020

    NEW THIS YEAR CHAPTER PAGE

    Opening hours 2.1 5

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    CONTENTS

    1. CHECKLIST 3

    2. GENERAL INFORMATION 5

    3. ORDERS 8

    4. BUILD-UP 9

    5. FAIR 14

    6. DISMANTLING 19

    7. MISCELLANEOUS 24

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    1. CHECKLIST

    A good preparation is half the battle! This checklist can help you not to forget anything while preparing your participation. First and foremost, pay attention to the points highlighted in red. It is obligatory to order, fill in or send in those items.

    Good luck!

    1.1. REGULATIONS AND IMPORTANT INFORMATION

    DOCUMENT READ

    Booth confirmation  Exhibitor guide  General regulations FISA  General regulations BATIBOUW  BRUSSELS EXPO Health and Safety regulations  Regulations on stand construction  Safety tips for the stand constructor  Ministerial regulations concerning price display  VAT foreign exhibitors + attachments  Plan BRUSSELS EXPO 

    1.2. FORMS

    FORM DEADLINE SENT

    Catalogue information December 10th 2019  Final booth design November 1st 2019  Press file December 30th 2019  Safety, Health & environmental Charter January 17th 2020  Responsible of the stand / Stand constructor January 17th 2020  Pre build-up January 17th 2020  Dismantling Sunday 8/03 January 17th 2020 

    1.3. ORDERS

    PRODUCT DEADLINE ORDERED

    FISA OPERATIONS NV Exhibitor badges  Entrance tickets general public  Lorry cards build-up February 15th 2020  Lorry cards dismantling March 1st 2020  Stamp labels / stickers / posters (free) 

    BRUSSELS EXPO Water supply January 14th 2020  Electricity supply January 14th 2020  Gas supply January 14th 2020  Suspensions January 14th 2020  Flues January 14th 2020 

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    Internet January 14th 2020  Telephone line January 14th 2020  Parking pass January 14th 2020 

    Audio-visual equipment January 14th 2020  Carpet January 14th 2020  Catering January 14th 2020  Cleaning January 14th 2020  Extinguisher (Obligatory for > 72m²!) January 14th 2020  Furniture January 14th 2020  Handling & cherry pickers January 14th 2020  Hospitality January 14th 2020  Insurance January 14th 2020  Plants January 14th 2020  Security January 14th 2020  Stand construction January 14th 2020  Trussing and lighting January 14th 2020  Transport & customs January 14th 2020  Waste containers January 14th 2020 

    1.4. THIRD PARTY DEMANDS

    DEMAND DEADLINE SENT

    Equitable remuneration  SABAM  Raffle license  The organizer has the right to change prices and conditions mentioned in the Memento if circumstances or events should make such a measure inevitable. It is still possible to place your orders during build up days. Please note that last minute orders may be subject to a surcharge.

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    BATIBOUW 2020 will open its doors from Saturday February 29th 2020 until Sunday March 8th 2020. We would

    like to take this opportunity to communicate important information about your participation in this trade

    fair.

    Please read this document carefully (even if you are a loyal participant!) and pass important information on to your stand constructor.

    Our website – section “Documents” – allows you to find extra information that can help you to prepare your participation. Do not forget to take a look at www.batibouw.com.

    The section “Orders” in this guide will inform you on how to place orders and where to find important documents and regulations.

    ✓ Place your orders before January 29th 2020 to benefit from advantageous rates!

    2. GENERAL INFORMATION

    2.1. OPENING HOURS Saturday February 29th 10.00 AM – 6.30 PM Sunday March 1st 10.00 AM – 6.30 PM Monday March 2nd 12.00 AM – 8.30 PM Tuesday March 3rd 12.00 AM – 8.30 PM Wednesday March 4th 12.00 AM – 8.30 PM Thursday March 5th / Late-night opening 12.00 AM – 10.30 PM Friday March 6st 12.00 AM – 8.30 PM Saturday March 7th 10.00 AM – 6.30 PM Sunday March 8th 10.00 AM – 6.30 PM

    2.2. CONTACT INFORMATION 2.2.1. ORGANISER: FISA OPERATIONS

    Address Atomiumsquare 1 PO box 505 – 1020 Brussels

    Phone +32 2 663 14 01

    E-mail batibouw@fisa.be

    Contact: Jérémy Bourg Account Manager j.bourg@fisa.be Axel Schierhout Account Manager a.schierhout@fisa.be Frédéric Joyeux Account Manager f.joyeux@fisa.be Patrick De Greef Marketing Coordinator p.degreef@fisa.be Tine Jansen Exhibition Production Officer t.jansen@fisa.be Tim Elskens Customer Care Team Leader t.elskens@fisa.be Kenny Noël Customer Care Agent k.noel@fisa.be Yasmina Faïk Accountancy finance@fisa.be

    http://www.batibouw./ mailto:batibouw@fisa.be mailto:j.bourg@fisa.be mailto:a.schierhout@fisa.be mailto:p.degreef@fisa.be mailto:t.jansen@fisa.be mailto:t.elskens@fisa.be mailto:k.noel@fisa.be mailto:finance@fisa.be

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    2.3. LOCATION

    Address BRUSSELS EXPO Place de Belgique 1 BE – 1020 Brussels

    2.4. EXHIBITION OFFICE

    The BATIBOUW exhibition office is located at the front of hall 5. Our email addresses and phone numbers will remain the same, as well as the fair’s general email address batibouw@fisa.be.

    Opening hours: (Pre-)Build-up Every day (20-21/02) 06.00 AM – 8.00 PM

    Build-up Every day (22-28/02) 06.00 AM – 8.00PM

    Exhibition days Weekend 08.00 AM – 7.00 PM Week days 10.00 AM – 9.00 PM Thursday March 5th 10.00 AM – 11.00 PM

    Dismantling Sunday March 8th 08.00 AM – 10.00 PM Monday March 9th 07.00 AM – 8.00 PM Tuesday March 10th 07.00 AM – 4.00 PM

    NOTE: On Sunday March 8th and Monday March 9th it will be possible to request your final check-up at the exhibition office until 04.00 AM.

    2.4.1. FINANCE DEPARTMENT

    Opening hours: Prebuild-up Thursday February 20th 08.00 AM – 01.00 PM Friday February 21st 08.00 AM – 01.00 PM Build-up Saturday February 22th 08.00 AM – 01.00 PM

    Monday February 24th 08.00 AM – 01.00 PM Tuesday February 25th 08.00 AM – 01.00 PM Wednesday February 26th 08.00 AM – 01.00 PM Thursday February 27th Friday February 28th 08.00 AM – 01.00 PM

    Exhibition days Saturday February 29th 08.00 AM – 01.00 PM

    Article 10.3 of the General Terms of the FISA Group: Without prejudice to the possible application of other provisions of the General Terms, as from the first day of installation of the Fair, any late payment of the Amount Due by an Exhibitor to the secretariat of the Fair automatically results in an increase of the Amount Due by 7.5% (seven and a half percent) without this increased amount being less than €500 (five hundred euros). The increase is calculated and is payable immediately, with the Amount Due, of which it becomes a part. This increase is justified by higher administrative costs incurred by FISA to set up a secure arrangement for collection of invoices during the Fair.

    Our exhibition team is happy to help you. We thank you in advance for your courtesy.

    mailto:batibouw@fisa.be

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    3. ORDERS

    While preparing for you participation, you can count on our support to guide you through our webshops. We have two separate platforms available that allow you to prepare as well as possible for your participation. You can find them at: www.batibouw.com > Exhibitors > Memento.

    For a start, there is the webshop that is managed by FISA OPERATIONS and where exhibitor badges, entrance tickets and (free) promotional material can be purchased. It will also be possible to order lorry cards for build- up and dismantling.

    The second webshop is managed by BRUSSELS EXPO and allows you to place your technical orders (f.e. electricity, water,...), suspensions, chimneys, parking passes and stand materials (f.e. furniture, plants,...)

    NOTE: Your username will be the same for both platforms, namely the e-mail address of the dedicated contact person for your company. Your password for the FISA OPERATIONS webshop is your customer number mentioned on your invoices. For the BRUSSELS EXPO webshop, you will receive an e-mail to create your password. We advise you to choose the same one, so you can use the same login data for both platforms.

    In case you also participated last year, you can re-use the login data for the BRUSSELS EXPO webshop. You will receive an e-mail giving you immediate access to the webshop for BATIBOUW 2020.

    3.1. WEBSHOP FISA OPERATIONS

    This platform allows you to order exhibitor badges, entrance tickets and (free) promotional material. Lorry cards will also be available, so you can pre-pay the warranty for build up as well as dismantling.

    NOTE: for the orders that are placed after the 17th of January 2020, it is not possible to pay by invoice. These orders have to be paid online in our webshop by credit card. For orders placed before the 17th of January 2020, the option of paying by invoice is available.

    3.1.1. ENTRANCE TICKETS

    Entrance tickets can be purchased in the FISA OPERATIONS webshop. Visitors can pre-register online. We recommend you to encourage your guests to do so, in order to avoid long queues at the entrances.

    NOTE: Batibouw tickets do not give access to any of the