Tracie GreerIndiana University

Student Technology ConsultingResidential IT Services

Evolution of the Student Employee

Human Resource Coordinator for Student Technology Consulting and Residential IT Services

3 Years In This Capacity7 Years With Indiana UniversityExtender of OpportunityA Success Story!

Who’s Tracie?

Giving Employees Everything They Need To Be Good

Self-Managers

Our Campus

38,000 Students24/7 Staffing Remote LocationsTotal Labs: 74Total Computers: 2187 Student Technology Consulting

Consultants 130Supervisors (Support Staff) 20

Residential IT Services Consultants 50Supervisors (Leads) 6

Indiana University Student Com-puting Con-

sultants

STCRITS

HiringOrientationTrainingMentoringPerformance Record

It takes all of us working together to complete our mission!

How It’s Done

What it takes to get the best job on campus!

HiringOnline Application

In Person Interview & Quiz

Orientation

Personnel Information Environment AKA The “PIE”

Our Database

Consultants:2 Days of Training

Software, Hardware & PolicyCheat SheetResources

Orientation

Resources

Customer Service -2 HrsSexual Harassment -1 Hr

Systematic 4 Week Training

New Consultant Training

Quizzes

Meet With Mentees Often Encourage LearningNotify Admin If You Don’t See ThemTeach Them By ExampleOrchestrate Professional GrowthReinforce “WOW” Customer Service

Mentors

Software & Web DevelopmentHands-On

Enhanced Skills

Photoshop

Real Time –Full Disclosure Gold Stars

Professional Development Issues

End of the Semester Evaluation

Performance Record

4 Categories & 16 Questions

Gold Star

Professional Development Issue

Evaluation

Birthday AnnouncementsGold Stars & AwardsYour Input: Updating Trainings & Software

TestingYearly Picnic & Events

You Matter!

Annual Picnic!

Questions?