Evidence Guide for CPC40110 v2 by Master Builders

Skills First Assessor Kit

Master Builders Association

Certificate IV in Building & Construction (Building) CPC40110

Evidence Guide for Candidates

CPC40110

Certificate IV in Building & Construction (Building)

EVIDENCE GATHERING

By gathering evidence you are demonstrating that you:

have the skills to do particular jobs

have the knowledge and understanding of why the job is done in a particular way

understand the regulations relating to your work

can manage more than one task at a time

can deal with everyday problems to do with your work

can work with other team members and clients.

In this booklet, there is a range of examples which will give you ideas on the types of evidence the Assessor would be looking for. Photographs and videos are also great ways to evidence your capacity to perform various tasks. Further evidence of your work history could include copies of:

any licences (e.g. BSA)

a current resume/CV

certificates/results of assessment interstate, overseas, university

indentures/trade papers

results/statement of attendance/ certificates informal and/or formal training, courses, workshops, seminars etc

tickets held e.g. forklift, crane, operating elevated work platforms, scaffolding

photographs/DVDs/video evidence of you undertaking the work

membership of relevant professional associations

references/letters from previous employers/supervisors

industry awards

Once you have collected sufficient evidence, you are required to present this to the Assessor as a Portfolio of Evidence. Each document in the Portfolio will need to be referenced to allow for a desk top audit to be completed by the Assessor prior to an interview. It is critical that you TAKE PHOTOCOPIES of your completed Portfolio for your own records. Do not send original copies of documents such as photographs, videos, certificates, passports, safety cards etc to Master Builders. No responsibility will be taken should these go missing in the post. THE PRELIMINARY DISCUSSION

The preliminary discussion will be held with an Assessor to discuss your experience, skills and knowledge within the building and construction industry. This discussion will explain the evidence guide to identify the types of evidence you may be able to submit in your Portfolio of Evidence. It will also determine whether you may require gap training. If gap training is required the Assessor will discuss and schedule a training plan with Master Builders.

INTERVIEW WITH THE APPLICANT

As part of the RPL process you will need to be available for an Interview with a Master Builders Assessor. This may be face-to-face on a job site (or another suitable venue), by recorded real time video conferencing, by recorded real time internet (e.g. Skype), or by telephone.

At this point, you will have the opportunity to discuss and identify your previous experience with the Assessor who will understand your industry experience and conduct a competency conversation with you. You will be required to answer questions relating to your trade and general building and construction industry related questions to identify your current skills.

The Assessor may also require you to perform practical tasks which may involve a series of actual job tasks or simulated activities.

Here are some tips and hints to help you prepare:

To have skills formally recognised for a Certificate IV in Building and Construction (Building) qualification, your skills and knowledge need to meet industry standards.

Assessment happens in a variety of ways. Being prepared can save you valuable time and make the RPL process stress-free for you.

1. Be prepared to talk about your job roles and your work history. Supply a resume or notate information about where you have worked, either paid or unpaid, and what you did there.

2. Bring your position description (if applicable) and any performance appraisals you have from any building and construction enterprises or facilities you have worked in.

3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goal to get qualified? Are you comfortable to have the Assessor contact your workplace or previous workplaces so your skills can be validated?

4. Think about who can confirm your skill level. Think about current or recent supervisors who have seen you work in the past 18 months and will be able to confirm your skills. The Assessor will need to contact them. You may also have community contacts or even clients themselves who can vouch for your skill level.

5. Provide any certificates from any informal or formal training you have done in the past.

6. You will be required to provide evidence of your knowledge and skills and to collate it in a folder. Speak with the Assessor about other ways you can show your skills in the building and construction industry. These could be letters from employers, records of your professional development sessions, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as they dont show client details) or other relevant documents.

An evidence guide will be provided to you at your initial interview, but you are encouraged to begin gathering your evidence now.INTERVIEW WITH AN EMPLOYER / SUPERVISOR / PRINCIPAL CONTRACTOR

It is important for the Assessor to make contact with the individuals you have appointed the third party referees. By discussing your skills, knowledge and experience with them will help the Assessor determine your level of understanding within the building and construction industry and will verify the evidence you have submitted. This may be face-to-face on a job site (or another suitable venue), by recorded real time video conferencing, by recorded real time internet (e.g. Skype), or by telephone.

Core unitsCodeName

CPCCBC4001AApply Building Codes and Standards to the Construction Process for Low Rise Building Projects

CPCCBC4002AManage Occupational Health and Safety in the Building and Construction Workplace

CPCCBC4003ASelect and Prepare a Construction Contract

CPCCBC4004AIdentify and Produce Estimated Costs for Building and Construction Projects

CPCCBC4005AProduce Labour and Materials Schedules for Ordering

CPCCBC4006BSelect, Procure and Store Construction Materials for Low Rise Projects

CPCCBC4007APlan Building or Construction Work

CPCCBC4008BConduct On-Site Supervision of the Building and Construction Projects

CPCCBC4009BApply Legal Requirements to Building and Construction Projects

CPCCBC4010BApply Structural Principles to Residential Low-Rise Constructions

CPCCBC4011BApply Structural Principles to Commercial Low-Rise Constructions

CPCCBC4012ARead and Interpret Plans and Specifications

BSBSMB406AManage small business finances

Recognition of Prior LearningCPC40110 - CERT IV in Building

Candidate Name:

Contact:

Date:

Instructions

Use these cover pages to separate your documented evidence.

Mark each piece of supplied evidence with the corresponding D number, circle on cover page & insert in appropriate section.

If there is no D#, add to the list.

You may have one piece of evidence that covers 2 or more units. in this case insert a photocopy, but still mark with D# appropriate to unit.

Example means either used by you or created by you.

*** Means Mandatory for assessment.

Remember you dont need every document. There are other ways to assess your competence as well!!

CPCCBC4001A

Apply Building Codes and standards to the construction process for low rise building projects

Circle as suppliedRef #Type of documentIncluded - Yes / No

D1. *** Explanation of BCA deemed to satisfy provisions.

D2. ***List of common Australian standards used in construction as referenced in the BCA.

D3. Copy of a Certificate of Classification.

D4. *** List of BCA classifications of buildings.

D5. *** Example drawings showing BCA Classification highlighted (on plan).

D6. Example drawings showing multiple BCA Classification`s highlighted (on plan).

D7. *** Example Checklist for a building task e.g. footing, frame, roof etc. including BCA reference.

D8. *** Example of an alternative solution to a construction problem.

D9. Example BCA reference to a number of elements e.g. slab, termite protection, etc

D10. Example of a number of assessment methods and how they apply to a construction system or material.

D11. *** Example drawing showing active fire protection (i.e. Fire detectors) highlighted (on plan).

D12. *** Example detail of a 60/60/60 fire separation wall & where it would be used.

D13. Example Checklist detailing fire requirements including BCA reference.

D14. *** Explanation of how you ensure compliance with BCA on your projects.

D15. *** Explain a recent BCA non-compliance issue and actions to rectify. (Can be a fictitious problem)

Office Use ONly:

CPCCBC4001A Apply building codes and standards to the construction process for low rise building projectsElement & Performance CriteriaAuthentication check by Assessor

E1Access and Interpret Relevant Code and Standard Requirements1.1 Relevant performance requirements from the BCA that apply to individual projects (described as low-rise) are identified.

1.2 Requirements of relevant BCA deemed-to-satisfy provisions are determined.

1.3 Requirements of relevant Australian standards referenced in the BCA are accessed and interpreted accordingly.

E2Classify Buildings2.1 Nature of a building according to use and arrangement is determined.

2.2 BCA criteria to determine the defined classification are applied.

2.3 BCA requirements for multiple classifications are identified and interpreted.

E3Analyse and Apply a Range of Solutions to a Construction Problem for Compliance with the BCA.3.1 Range of criteria that will ensure construction methods comply with the performance requirements of the BCA is determined.

3.2 Alternative solutions to a design or construction problem that will comply with the requirements of the BCA are discussed and proposed in accordance with company policies and procedures.3.3 Performance based solutions are identified and documented in accordance with the requirements of the BCA.3.4 Assessment methods referenced in the BCA to determine whether a Building Solution complies with performance requirements or deemed-to-satisfy (DTS) provision of the BCA are analysed and applied.3.5 Relevant documentation is identified and completed in accordance with BCA requirements.

E4Apply Fire Protection Requirements.

4.1 Passive and active fire control elements for low-rise building required by the BCA and other legislation are identified and applied.

4.2 Level of fire resistance required for the construction of various low-rise buildings is determined.4.3 Check of existing buildings for compliance with passive and active fire protection requirements is carried out in accordance with BCA requirements.

CPCCBC4002A

Manage occupational heaLth and safety in the building and construction workplace


D1. Example Company Safety Policy.

D2. *** Example Safety Plan.

D3. *** MSDS.

D4. *** Risk assessment for a number of occupational hazards.

D5. *** Safe work method statements for a number of tasks.

D6. *** List of current QLD legislation pertaining to OH&S (Act & Regs).

D7. *** List of current QLD Codes of Practice.(at least 3)

D8. Risk assessment and control method documents.

D9. Example WH&S Company infringement notice.

D10. Example of Safety meeting minutes/Agenda. (Could be a Diary entry)

D11. Example Completed safety inspection report. (Could be a Diary entry)

D12. Example Memos, site instructions, recommendations from inspection reports.

D13. Example Safety instructions for deliveries, supplies, high risk work, work at heights etc.

D14. Example Review of SWMS, accident reports etc. (Could be a Diary entry)

D15. *** List of common OH&S faults/problems encountered onsite and recommendations to control these. (at least 3)

Office Use ONly:

CPCCBC4002A Manage occupational health and safety in the building and construction workplaceElement & Performance CriteriaAuthentication check by Assessor

E1Determine areas of Potential Risk in the Building and Construction Workplace1.1 Specific risks for the range of occupations in the Workplace are identified and prioritised.

1.2 Construction site safety is evaluated and construction hazards and potential risk areas are identified in accordance with legislative requirements for OHS and company policies.

1.3 Hazards are identified and prioritised and required approaches to remediation are documented.

E2Inspect and report on areas of specific risk

2.1 Inspection of the workplace is conducted to identify specific risks for the range of identified occupations.

2.2 Expert advice and advice from workplace personnel is sought as appropriate.

2.3 Inspection report is completed in accordance with best practice and statutory obligations

E3Advise on implementation of control measures at the building and construction workplace3.1 Recommendations are made from findings of inspection report.

3.2 Relevant parties are consulted regarding compliance issues relating to statutory requirements.3.3 Agreed control measures are implemented in conjunction with relevant workplace personnel.3.4 The effectiveness of control measures is monitored and reviewed.

E4Establish and review Communications and Educational Programs4.1 Effective strategies for communicating occupational health and safety policy and practice are determined in consultation with appropriate personnel.4.2 Communication strategies and educational programs specific to the building and construction industry and in accordance with statutory requirements and best practice are established.

4.3 The effectiveness of the communication and educational programs are reviewed.

CPCCBC4003A

Select and prepare a construction contract


D1. *** Example Completed Residential Building contract.

D2. *** Progress Payment Schedule (Builder to Client)

D3. Explanation of the responsibilities of parties to a contract.

D4. Process for EOT claim. (extension of time claim)

D5. Process for Variation.

D6. *** Example Completed EOT (extension of time claim)

D7. *** Example Completed Variation.

D8. *** Example Completed defect document.

D9. Example Breach of contract letter.(Client default)

D10. List of legislative requirements for a contract, under the DBC Act.

D11. *** List of Included documents to a contract.

D12. Example of legal capacity.

D13. *** Example of a rise and fall calculation

You must also provide definitions/explanations of the following that apply to contracts:1. Causes of a Breach of Contract.

2. Requirements for Offer & Acceptance

3. Requirements for Termination of a contract.

4. 3 requirements of the Domestic Building Contracts ACT

5. Explanation of any 2 Clauses/Conditions from a domestic contract.

Office Use ONly:

CPCCBC4003A Select and prepare a construction contractElement & Performance CriteriaAuthentication check by Assessor

E1Identify and analyse the essential elements, sections and clauses of a business contract1.1 Various types of building and construction contracts are identified and the appropriate application of each type is analysed.1.2 The essential terms and elements of a valid contract are identified and analysed.1.3 The importance of identifying an intention to create legal relations is analysed.1.4 The rights and liabilities of parties under a contract are identified and analysed.1.5 Common building contract terms and procedures are identified and applied.1.6 Circumstances that bring about a breach of contract are identified and analysed.

1.7 Legislative requirements are identified and applied.

E2Select an appropriate contract for the works to be undertaken2.1 A contract, appropriate for the type of construction, is accurately selected.

2.2 The range of documents that collectively make up a contract is accurately identified and prepared.

2.3 The requirements associated with an offer and acceptance of a contract are accurately identified and applied.

2.4 The capacity of the parties to form a binding agreement in the form of a contract is confirmed.

2.5 Factors associated with the parties' consent to a contract are identified and applied.

E3Prepare the Contract

3.1 Expert advice is sought as required in the preparation of the contract.

3.2 The impact of factors leading to the termination of a contract are defined, analysed and assessed during the preparation of the contract.

3.3 Contract rise and fall amounts are accurately calculated during the preparation of the contract.

3.4 The schedule of progress payments is assessed and included in the preparation of the contract.

3.5 Processes for applying for extensions of time are included in the preparation of the contract.

3.6 The final contract is prepared in consultation with relevant personnel and in accordance with the accepted processes of the organisation and legal requirements.

CPCCBC4004A

Identify and produce estimated costs for building and Construction projects


D1. *** Example complete cost estimate for a project the size of a small house including all trades, materials and services.

D2. *** Example plans, specifications, soil reports etc. for D1

D3. *** List of material`s required for above.

D4. *** List of Supervisory staff & subbies required for above.

D5. Example estimate/Cost Sheets.

D6. Example Cut & fill requirement calculations.

D7. *** Identified F.F.L. from example plans.(Highlight on plan)

D8. Example Project Budget including labour, material & Supervision.

D9. Supplier price lists pertinent to your company /quotes.

D10. Example Unit cost examples.

D11. *** Explanation of preliminary and overhead costs.(include Certification and Planning, Site establishment, Workcover & insurances).

D12. Explanation of profit calculations.

D13. Example Revised budget including variations.

D14. Example Variation registers.

D15. Example Amendment registers.

D16. Example Cloud drawings.(Mark on example plans)

D17. *** Explain how you ensure materials are available and can be delivered when required.

D18. *** Explain how you order, receive and check materials

Office Use ONly:

CPCCBC4004A Identify and produce estimated costs for building and construction projectsElement & Performance CriteriaAuthentication check by Assessor

E1Read and interpret plans and/or specifications1.1 Appropriate plans and drawings are correctly identified.

1.2 Project plans and specifications are read and understood.

1.3 Levels, heights, gradients and other measurements are interpreted.

1.4 Measurements are made and quantities identified from plans and specifications and which conform to standard industry practice.

E2Identify and calculate labour costs2.1 The types and numbers of appropriate on-site personnel are identified and the time required on-site is estimated.

2.2 The labour hours for non-contract elements of on-site work are calculated.

2.3 The costs or rates for required on-site work are calculated.

E3Identify and establish physical resource requirements3.1 Physical resource requirements are identified.

3.2 Lists of materials are produced and quantities calculated.

3.3 Quantities against project or standard construction contracts are established.

3.4 Supplier prices for materials and consumables are obtained.

3.5 Plant or equipment requirements are identified and costed.

E4Develop Estimated Project Costs4.1 Appropriate labour rates and material costs are selected and applied.

4.2 Estimates of unit costs, as appropriate, are determined and applied.

4.3 Costs to the project of WorkCover, environmental protection agency requirements, seeking approvals, waste management site fees and other statutory or additional costs are identified and applied.

4.4 Company overhead recovery and margins are applied.

4.5 Completed estimated project costs for inclusion in a tender or bill are calculated.

CPCCBC4005A

Produce Labour and Materials Schedules for Ordering


D1. Example conditions of Building approval.

D2. *** List of common building materials used in QLD.

D3. *** List of Professionals and Trades needed for a domestic project in QLD.

D4. *** Example schedules including - colour schedule, door, window, bracing etc.

D5. Example Client requested variation.

D6. *** Example Builder requested Variation.

D7. Example overlay drawings.

D8. *** Example material order.

D9. Example subcontractor order.

D10. Example work schedule with nominated contractors noted.

D11. *** Example site file.

D12. Example call forward sheet.

D13. Example budget V actual report.

D14. Example actual cost report.

D15. *** Example variation estimate for a recent variation.

D16. Example revised budget including variations.

D17. Example variation registers.

D18. Example amendment registers.

D19. *** Explain how you ascertain and rectify faulty materials and workmanship.

Office Use ONly:

CPCCBC4005A Produce labour and materials schedules for orderingElement & Performance CriteriaAuthentication check by Assessor

E1Identify and apply all contract conditions to the schedules1.1 All contractual requirements are included in the schedules.

1.2 Local government and regulatory bodies' conditions of approval are included in the schedules.

1.3 Colour selections are included in the schedules.

1.4 Variations to contracts, raised by the client or the builder are included in the schedules.

E2Produce material and labour schedules, overlays and orders2.1 Nominated suppliers and contractors are detailed in work schedules.

2.2 Relevant overlay drawings are produced.

2.3 Contract details and instructions are included in orders

2.4 Contract rates are applied to material and labour schedules.

E3Prepare site files3.1 All necessary site documents are included including approved plans and specifications.

3.2 Call forward sheets are prepared detailing all orders.

E4Monitor and Report on Project Costs4.1 Project costs are analysed against estimates during construction.

4.2 Approved variation costs are analysed.

4.3 A final project cost analysis is provided.

E5Maintain standard costs data files5.1 Approved variation cost increases are incorporated into site files.

5.2 Changes to standard plans, specifications and cost files are included in site files.

CPCCBC4006B

Select, procure and store construction materials for low rise projects.


D1. *** Materials list from a previous project.

D2. List of A.S. covering commonly used materials.

D3. *** Examples of acceptable tolerances for a number of items.

D4. Examples of environmental plans & policies.

D5. Example Call forward sheet.

D6. *** Material onsite storage recommendations for 3 separate materials.

D7. List of durability of material concerns.

D8. Example Specified V Alternative material.

D9. Example overlay drawings.

D10. *** SWMS for manual handling.

D11. *** Delivery dockets.

D12. Example inspection checklists.

D13. Example quality documents for deliveries.(e.g. Inspection & test Plans)

D14. *** Example delivery instructions you could include with an order.

D15. *** Explain how you test/inspect materials to ensure quality onsite.( i.e. concrete, timber, brick`s, etc.) and how you record this.

D16. *** Explain storage and dumping of hazardous materials (ie Asbestos, Lead, Fuels and oil, etc.)

Office Use ONly:

CPCCBC4006B Select, procure and store construction materials for low rise projectsElement & Performance CriteriaAuthentication check by Assessor

E1Identify and evaluate the properties of building materials1.1 Suitability of materials commonly used in the region for low rise buildings is identified for a given building system.

1.2 Properties of materials, their quality and the compatibility and non-compatibility of different materials are identified.

1.3 Environmental impacts of different materials are identified.

1.4 Impact of allowable tolerances on the conversion of naturally occurring materials is identified.

1.5 Tolerances for installing and assembling materials are identified and checked in regard to the nature of the work being performed and the requirements of the Australian standards.

E2Ensure suitable building materials are selected for application2.1 Materials that are structurally adequate and appropriate for the building system specified in the contract are selected.

2.2 Materials are selected for their safety, required fire resistance rating, suitability to the application, durability, serviceability, cost effectiveness and compliance with Australian standards.

2.3 Short and long-term degradation of materials are considered in relation to the building's proposed life cycle.2.4 Alternative materials are evaluated and selected if specified materials are unavailable or unsuitable.

2.5 Selection of materials for use is finalised in accordance with contractual requirements and in consultation with relevant professionals and the client.

E3Supervise the acceptance, safe handling and storage of materials on site

3.1 Limitations and effects of transportation on materials and components are determined and action is taken in the case of potentially damaging circumstances.

3.2 Materials are handled correctly and safely on site using appropriate equipment and safe working practices.

3.3 Materials are stored in accordance with manufacturer specifications and in compliance with the relevant Australian standards.

3.4 Processes are implemented for inspecting all materials delivered on-site for naturally occurring and/or manufactured defects before installation.

3.5 Personnel are aware of actions to be taken in the case of defects caused by incorrect installation, application or placement.

3.6 Timber is preserved and ferrous and non-ferrous metals which are used in the construction process are protected using established methods.

CPCCBC4007A

Plan building or construction work


D1. Example contract & associated documentation.

D2. *** Example Scope of Works or Specification.

D3. Example Supply agreements.

D4. *** Example Pre-construction checklists.

D5. Example delivery instructions.

D6. *** Explain how you confirm availability of materials from suppliers and actions to be taken in case of non-delivery or unable to supply.

D7. *** Explain how you confirm availability of sub-contractors.

D8. *** Example Project schedule, for a project the size of a small house.

D9. *** List of Professionals and Regulatory authorities you would need to communicate with on a domestic project.

D10. Example Delivery registers.

D11. Pre-construction documentation.(Building approvals, relaxations etc)

D12. Example Plant & equipment hire registers.

D13. Example Demolition permits.

D14. Example Multiple project schedule.

D15. Example Critical path of project schedule.

D16. Example Amended schedules.

D17. *** Example Gantt chart.

D18. Example Preliminaries schedule.

D19. Example Labour schedules.

D20. Quote for supply of amenities.

D21. Example Dilapidation report.

Office Use ONly:

CPCCBC4007A Plan building or construction workElement & Performance CriteriaAuthentication check by Assessor

E1Appraise the contract documentation to identify the operational requirements1.1 The contract documentation is reviewed to identify any unusual aspects of construction, use of materials or penalties.

1.2 The availability of selected subcontractors to suit the job requirements is ascertained.

1.3 The availability of materials is assessed and confirmed with suppliers.

1.4 Site access requirements and limitations are identified and actions taken to facilitate entry.

1.5 Documentation for the authorities controlling construction work is prepared and the commencement date for the project is determined.

1.6 Procedures for controlling and recording site deliveries are implemented.

E2Implement strategies for construction operations2.1 Organisational strategies for implementing construction operations are identified.

2.2 Procedures for recording the hire of plant and equipment are implemented.

2.3 Organisational Health and Safety (OHS) policy and procedures are implemented, including hazard and risk management.

2.4 Procedures for the removal of existing services and hazardous materials are implemented in accordance with Environment Protection Agency requirements.

2.5 Procedures for the control of multiple projects are followed.

E3Prepare project schedule

3.1 Construction operations are sequenced.

3.2 Operations details are entered into a manually prepared project schedule or computer based software package.

3.3 The critical path of the project is defined and revised as required.

3.4 Project timeframes are adjusted to account for anticipated delays.

E4Determine all the resources required

4.1 Temporary services and site accommodation requirements are determined and documented.

4.2 Plant requirements and availability dates are determined and documented with reference to contract documentation.

4.3 On-site labour requirements are determined and documented with reference to contract documentation

E5Prepare and submit condition reports

5.1 Reports on the condition of existing building/s and structures on adjacent site boundaries are completed.

5.2 Copies of condition reports are forwarded to the owners of adjacent building prior to commencing construction

CPCCBC4008BConduct On-Site Supervision of the building and construction projectCircle as suppliedRef #Type of documentIncluded - Yes / No

D1. Site Diary entries.

D2. *** Explain your Process for checking invoices against supplied materials and labour.

D3. *** Explain how you maintain and monitor quality onsite.

D4. *** Explain how you rectify defective materials and workmanship.

D5. Example Back charge notice.

D6. Example Checklist for contract administration.

D7. Example Insurance Claim for site loss/theft.

D8. Site reports (daily, monthly).

D9. Example Site instructions to sub-contractors.

D10. *** Example RFI`s (request for information)

D11. Example Non-conformance of materials letter/notice.

D12. Example Non-conformance of sub-contractor letter/notice.

D13. Example Requests for extension of time.

D14. Example Work orders.

D15. *** Example Sub-contract agreements

D16. Quality Management System.

D17. Quality Manuals.

D18. Example Inspection checklists.

D19. Regulatory inspection notices.

D20. *** Explain your process for practical completion & handover.

D21. Example Practical completion notice.

D22. Example Defects document.

D23. Example Hand over documents

D24. *** Explain how you implement and maintain safety onsite.

Office Use ONly:

CPCCBC4008B Conduct on-site supervision of the building and construction projectElement & Performance CriteriaAuthentication check by Assessor

E1Supervise the administration of claims and payment processes.1.1 Contract payments are made in accordance with the contract allowance or orders.

1.2 Drawings against allowances are carried out in accordance with organisation policy or procedures.

1.3 Variations to contracts are authorised and corrective action taken where necessary.

1.4 Back-charges are applied in accordance with policy guidelines.

1.5 Payment of invoices for material supply is authorised.

1.6 Insurance claims for site loss or damage are completed and processed.

1.7 Administrative processes are conducted and supervised with reference to relevant regulatory and organisational requirements.

E2Supervise and maintain onsite communications.2.1 A diary of on-site communication and events is maintained, including communications with clients, contractors, inspections, union matters and suppliers.

2.2 File notes detailing specific instructions are prepared and issued.

2.3 Site reports detailing specific supervisory inspections are prepared and kept.

2.4 Variation requests or requirements are communicated to the appropriate person.

2.5 Requests for extensions of time are communicated to the appropriate person.

2.6 Notice of unsatisfactory work is communicated in writing to the appropriate individuals.


E3Ensure management of and compliance with quality control procedures.

3.1 Relevant quality control procedures are identified.

3.2 Site checklists detailing specific items to be inspected at appropriate stages are utilised and completed.

3.3 Industry and organisational quality manuals or procedures are used in managing the quality process.

3.4 Local Authority inspections are arranged.

3.5 Quality requirements are communicated to on-site personnel and building work is assessed against construction standards.

3.6 Processes are put in place to supervise on-site work to ensure the performance of work to industry, regulatory and contractual standards.

3.7 Contractual quality standards are met.

E4Complete project administration processes.

4.1 Project administration processes and preparation for practical completion are carried out in accordance with the contract requirements and company policy.

4.2 Practical completion inspection procedure is identified, communicated to the client and applied on-site.

4.3 Hand-over procedures are identified and carried out in accordance with organisational policy.

4.4 Certificates and appropriate client information are provided at handover, including termite protection and appliance warranties.

4.5 Defects liability items are obtained from clients.

4.6 Defects are rectified and client sign-off is obtained.


CPCCBC4009B

Apply Legal Requirements to Building and Construction Projects


D1. Example BSA licence (any class).

D2. *** Example BSA Licence requirements for Builder Low-rise.(or the class you are applying for)

D3. Business Name Certificate

D4. *** Explain business registration requirements in QLD.

D5. Example Health & Safety Policy.

D6. Examples of site signage.

D7. *** Explain how you implement and maintain safety onsite.

D8. *** List of current legislation/codes/standards applicable to a construction project.

D9. *** List of Sustainable and Environmental issues applicable to a construction project and how these are complied with.

D10. *** Insurance policies Public liability, sickness and Accident etc.

D11. *** Explanation of Industrial Relation Laws in QLD.

D12. *** Explain your legal obligations in relation to contractual agreements.

D13. Example Employee payslip.

D14. BAS statement.

D15. ATO documents

D16. GST registration certificate.

D17. *** Construction award information for a trade.

D18. *** Example Sub-contract agreement.

D19. *** Example sub-contractor invoice.

D20. Example Discrimination, Harassment policies.

D21. Example Apprentice Training agreements.

D22. List of employment conditions.

D23. Example Dispute resolution policy.

D24. Example Complaints procedure & register.

Office Use ONly:

CPCCBC4009B Apply legal requirements to building and construction projectsElement & Performance CriteriaAuthentication check by Assessor

E1Apply the laws relating to builder licensing or registration.1.1 Licensing or registration legislation relevant to the region is researched and identified.

1.2 Classifications for builders, supervisors and managers are applied.

E2Apply OHS legislation and provisions on site.2.1 Main provisions of OHS legislation and regulations are researched and identified and local legislative requirements are met.

2.2 Regulations and codes applicable to on-site construction are identified, applied and monitored.

2.3 Site safety signage requirements are identified and applied.

E3Apply the codes, Acts and regulations, and standards relevant to construction.3.1 Current codes, Acts and regulations, and standards applicable to a particular building and construction project are researched.

3.2 Construction process is carried out in accordance with codes, Acts and regulations, and standards concerning construction, insurance, sustainability and environmental matters and appropriate by laws.

E4Comply with insurance or regulatory requirements for housing construction.4.1 Insurance cover is arranged in accordance with legal requirements.

4.2 Contract law is applied in accordance with common law principles, relevant state or territory laws and regulations, and fair trading legislation.

E5Apply legislation to financial transactions.

5.1 Payroll systems are set up and administered in compliance with current legislative requirements.

5.2 Goods and Services Tax systems are set up and administered in compliance with current legislation.

E6Meet building contract obligations.

6.1 Correct form of contract is selected for the project.

6.2 Contracted work is carried out in accordance with the contractual obligations applicable to both parties.

6.3 Conditions of the contract, including approvals and financial matters, are met.

E7Apply industrial relations policies and obligations relevant to housing construction.

7.1 Relevant industrial relations policies and obligations are researched, identified and applied

7.2 Subcontract companies that comply with company policy and obligations under subcontract agreements are identified and contracted.

7.3 Relevant awards are applied to contracts.

7.4 Workplace agreements are used in accordance with company policy.

7.5 Proactive measures are taken to ensure discrimination and harassment is not practised in the workplace.

7.6 Provisions of training agreements are identified and applied.

7.7 Reference material on access to industrial relations or legal information is made available to employees.

E8Apply dispute resolution processes.

8.1 Organisational dispute resolution processes are applied

8.2 Customer complaints are dealt with according to company policy.

8.3 Disputes are documented and outcomes recorded and maintained.

CPCCBC4010B

APPLY STRUCTURAL PRINCIPLES TO RESIDENTIAL LOW-RISE CONSTRUCTIONS


D1. *** Example project schedule for a low-rise Class 1or 10 building.

D2. Class 1 or 10 project drawings

D3. *** Example Demolition plan for a low-rise Class 1or 10 building.

D4. Demolition permit.

D5. *** List of industry professionals used onsite for a low-rise Class 1or 10 building.

D6. BCA checklist for a low-rise Class 1or 10 building.

D7. *** Explain how you assess the structural integrity Class 1or 10 building projects.

D8. *** List common structural problems and rectification actions you may have encountered on a previous Class 1or 10 project.

D9. Manufacturers report on a new material/system.

D10. Footing inspection notice.

D11. Termite notice.

D12. *** Example Footing checklist.

D13. Slab inspection notice.

D14. *** Example Slab checklist.

D15. *** Example Floor frame checklist.

D16. Frame inspection notice.

D17. *** Example Frame checklist.

D18. Manufacturers specifications for DPC`s & building wrap`s

D19. Services certificates.

D20. Truss certificate.

D21. *** Example Roof checklist (cut or truss).

D22. Manufacturers specifications for roof sarking & cladding.

D23. Manufacturers specifications for wall bracing.

D24. *** Example External cladding checklist.

D25. Manufacturers specifications for installing windows and doors..

D26. Window/door certificate

Office Use ONly:

CPCCBC4010B Apply structural principles to residential low-rise constructionsElement & Performance CriteriaAuthentication check by Assessor

E1Apply structural principles to the planning of the erection or demolition of a structure.1.1 Main structural principles that apply to the erection or demolition of a residential low-rise structure are identified.

1.2 Structural performance of a structure is described in terms of the effect of the section properties of various materials.

1.3 Structural performance characteristics of slabs, floors, beams, columns and retaining walls are explained and applied to the planning of the construction work.

1.4 Demolition of existing structures is coordinated in accordance with legislative and planning requirements and safe work practices.

E2Analyse and plan for the structural integrity of Class 1 and Class 10 buildings2.1 Relevant industry professionals are consulted as required to provide advice regarding the design process and the structural integrity of the proposed Class 1 or Class 10 building.

2.2 Project documentation is collected and analysed to assist in the analysis of the plans and specifications.

2.3 Project documentation is analysed for conformance with the BCA requirements for bushfire, high wind, earth quake and alpine environments.

2.4 New and emerging building technologies are assessed for application to the construction process and their conformance with the requirements of the BCA and Australian standards.2.5 Pre-commencement site inspection is conducted to confirm analysis.

E3Plan, coordinate and manage the laying of footings.

3.1 Footings are set out in accordance with the building's plans

3.2 Structural integrity of the footings specified in the building plan is assessed for compliance with relevant codes and accepted industry construction principles.

3.3 Footings, as specified in the building plan, are laid and checked for conformance with project documentation.

3.4 Damp coursing, provision of termite barriers and other relevant techniques are planned, implemented and checked in accordance with codes, standards and industry practice.

E4Plan, coordinate and manage the laying of the floor system.

4.1 Concrete slab or bearers and joists specified in the buildings plan are assessed for structural integrity and compliance with relevant codes and accepted industry construction principles.

4.2 The laying of floor system specified in the buildings plan, is supervised and checked for conformance with project documentation.

E5Plan, coordinate and manage the building of the structural and non-structural wall systems.

5.1 Technical construction principles and performance of materials used in the construction are identified and analysed in the planning of the building and construction project.

5.2 Application of bracing requirements, tie-downs, tolerances, allowances, fixing and installation of components are planned, implemented and checked for conformance with relevant Australian standards and codes, and manufacturer specifications.

5.3 Structural timber members are selected for low-rise buildings to conform to AS1684 requirements.

5.4 Processes are put in place and managed to ensure the quality of the frame whether it is factory pre-cut and pre-nailed, factory pre-cut and assembled on-site or cut and assembled on-site.

5.5 Vapour permeable sarking or a water proof membrane, relevant to the construction method, is attached and checked.

E6Plan, coordinate and manage the building of the roof system.

6.1 Structural integrity of the roof system components specified in the building plan is assessed for compliance with relevant codes and accepted industry construction principles.

6.2 Erection of roof trusses is planned, implemented and checked in accordance with the building plan requirements, the type of roof being constructed and the relevant codes and accepted industry construction principles.

6.3 Processes are put in place and managed to ensure the quality of the manufactured roof trusses or hand cut roof system.

6.4 Roof sarking and cladding is planned, installation supervised and checked for conformance with codes, standards and industry practice.

E7Plan, coordinate and manage the external wall cladding of the structure.

7.1 Structural performance of the cladding to be used for bracing in the frame construction is assessed for compliance with relevant codes, manufacturer specifications and accepted industry construction principles.

7.2 Installation of the cladding, as specified in the building plan, is supervised and checked for conformance with standards and accepted industry construction principles.

7.3 Installation of the windows and external doors are supervised to ensure conformance with relevant codes, manufacturer specifications and accepted industry construction principles.

CPCCBC4011B

APPLY STRUCTURAL PRINCIPLES TO COMMERCIAL LOW-RISE CONSTRUCTIONS


D1. Example project schedule for a low - rise Class 2 to 9 building.

D2. Class 2 to 9 Project drawings

D3. *** Example Demolition plan for a commercial Class 2 to 9 low-rise building.

D4. Demolition permit.

D5. *** List of industry professionals used onsite for a commercial Class 2 to 9 low-rise building.

D6. ***Example Construction Pre-commencement checklist for a commercial Class 2 to 9 low-rise building.

D7. *** Explain how you assess the structural integrity Class 2 to 9 building projects

D8. *** List common structural problems and rectification actions you may have encountered on a previous Class 2 to 9 project.

D9. Footing inspection notice.

D10. Termite notice.

D11. ***Example Footing checklist for a commercial Class 2 to 9 low-rise building

D12. Slab inspection notice.

D13. *** Example Slab checklist for a commercial Class 2 to 9 low-rise building.

D14. *** Example Floor frame checklist for a commercial Class 2 to 9 low-rise building.

D15. Frame inspection notice.

D16. *** Example Frame checklist for a commercial Class 2 to 9 low-rise building.

D17. Manufacturers specifications for DPC`s & building wrap`s

D18. Services certificates.

D19. Window/door certificate

D20. Truss certificate for a commercial Class 2 to 9 low-rise building.

D21. *** Example Roof checklist for a commercial Class 2 to 9 low-rise building.

D22. Manufacturers specifications for roof sarking & cladding for a commercial Class 2 to 9 low-rise building.

Office Use ONly:

CPCCBC4011B Apply structural principles to commercial low-rise constructionsElement & Performance CriteriaAuthentication check by Assessor

E1Apply structural principles to the planning of the erection and/or demolition of a structure.1.1 Main structural principles that apply to the erection or demolition of a low-rise commercial structure are identified.

1.2 Structural performance of a structure is described in terms of the effect of the section properties of various materials and their related construction methods.1.3 Structural performance characteristics of slabs, beams, columns and retaining walls are explained and applied to the planning of the construction work.

1.4 Demolition of existing structures is coordinated in accordance with legislative and planning requirements and safe work practices.

E2Analyse and plan for the structural integrity of class 2 to 9 buildings.2.1 Relevant industry professionals are consulted as required to provide advice regarding the design process and the structural integrity of the proposed commercial low-rise building.

2.2 Project documentation is collected and analysed to assist in the analysis of the plans and specifications.

2.3 Project documentation is analysed for conformance with the BCA requirements for bushfire, high wind, earth quake and alpine environments.

2.4 New and emerging building technologies are assessed for application to the construction process and their conformance with the requirements of the BCA and Australian standards.

2.5 Pre-commencement site inspection is conducted to confirm analysis.

E3Plan, coordinate and manage the laying of footing systems.

3.1 Footing systems are set out in accordance with the building plans.

3.2 Structural integrity of the footings specified in the building plan is assessed for compliance with relevant codes and accepted industry construction principles.

3.3 Footings, as specified in the building plan, are laid and checked for conformance with project documentation.

3.4 Damp coursing and the provision of termite barriers and other relevant techniques are planned, implemented and checked in accordance with codes, standards and industry practice.

E4Plan, coordinate and manage the laying of the floor system.

4.1 Floor system components specified in the building plan are assessed for structural integrity and compliance with relevant codes and accepted industry construction principles.

4.2 Laying of the structural floor system specified in the building plan, is supervised and checked for conformance with project documentation.

E5Plan, coordinate and manage the building of the structural wall systems and wall cladding systems.

5.1 Technical construction principles and performance characteristics of structural wall systems and wall cladding systems are identified and analysed in the planning of the building and construction project.

5.2 Processes for the erection of the wall systems and wall cladding systems are identified, implemented and checked for conformance with manufacturer specifications and relevant Australian standards and codes.

5.3 Building plans and relevant codes and standards are identified and implemented to ensure appropriate allowances have been made for relevant services to be installed.

5.4 Windows and external doors are installed in accordance with relevant codes, manufacturer specifications and accepted industry construction principles.

E6Plan, coordinate and manage the building of the structural roof system and roof cladding system.

6.1 Structural integrity of the structural roof system and roof cladding system components specified in the building plan is assessed for compliance with relevant codes and accepted industry construction principles.

6.2 Construction of the roof system and roof cladding system, including details of service penetrations, skylights and roof ventilators, is planned, implemented and checked in accordance with the building plans requirements, the type of roof being constructed and the relevant codes and accepted industry construction principles.

6.3 Processes are put in place and managed to ensure the quality of the finished roof system.

CPCCBC4012A

Read & Interpret Plans & Specifications


D1. *** Example construction drawings.

D2. *** Example Specification

D3. *** Explanation of aspects of different drawings (highlight on example drawings)

D4. *** Sketches of symbols and their meanings (highlight on example drawings)

D5. ***Examples of abbreviations and their meanings ( highlight on example drawings)

D6. *** Highlight on plan, appropriate entry points for services.

D7. *** Explain how correct orientation of a building is achieved.

D8. *** From the plans, indicate any special estimating/planning or supervision problems which could arise.

D9. Photo of recent worksite (include address).

D10. ***Example Cloud drawings.

D11. ***Example Variations.

D12. ***Example of Unusual aspects marked on drawings.

D13. ***Example PC Schedule

D14. ***Example PS Schedule.

D15. Example Variations register.

D16. Example Site instructions.

D17. Example Conditions of building approval.

Office Use ONly:

CPCCBC4012A Read and interpret plans and specificationsElement & Performance CriteriaAuthentication check by Assessor

E1Identify types of drawings and their purposes.1.1 The purpose and advantage of different types of drawing are identified.

1.2 Different aspects of drawings are identified.

E2Apply commonly used symbols and abbreviations.2.1 Commonly used symbols and abbreviations on drawings are identified, understood and applied.

2.2 Common building and construction terms used on drawings are identified, understood and applied.

E3Locate and identify key features on a site plan.3.1 The building site is identified from location drawings.

3.2 True north and building orientation are identified from details provided on the site plan.

3.3 The key features of the site plan are identified.

E4Identify and locate key features on drawings.

4.1 The key features of plans, elevations and sections are identified.

4.2 Client requested variations to standard plans are identified on drawings.

E5Correctly read and interpret specifications.5.1 PS and PC sums are identified and correctly applied.

5.2 Customer variations to standard specifications are identified.

5.3 Correct interpretations of essential elements are applied to estimation, planning and supervisory tasks and communicated.

5.4 Building codes or standards affecting the work to be undertaken are identified, including references to Australian standards and the Building Code of Australia.

E6Identify non-structural aspects to the specification

6.1 The key features of products included in the specification are identified, including the design, purpose, aesthetics and cost relationships.

BSBSMB406A

MANAGE SMALL BUSINESS FINANCES


D1. *** Explain ongoing management and review of business finances to ensure viability.

D2. Example Balance sheets.

D3. Example Profit & Loss statements.

D4. Example BAS Statements.

D5. *** Explain the function of a general ledger.

D6. Example Business Plan.

D7. *** Example Project budget.

D8. *** Example Company budget.

D9. Examples Cash Flow forecast.

D10. *** Example Credit policy for your company.

D11. Example Business capital policy.

D12. Example Financial plan with KPI`s.

D13. Example Marketing plan.

D14. List of industry benchmark`s.

D15. *** Example Accountant Financial report.

Office Use ONly:

BSBSMB406A Manage small business financesElement & Performance CriteriaAuthentication check by Assessor

E1Implement financial plan1.1 Identify financial information requirements and obtain specialist services, as required to profitably operate and extend the business in accordance with the business plan 1.2 Produce financial budgets/projections, including cash flow estimates, as required for each forward period, and distribute to relevant people in accordance with legal requirements

1.3 Negotiate, secure and manage business capital to best enable implementation of the business plan and to meet the requirements of financial backers1.4 Develop and maintain strategies to enable adequate financial provision for taxation in accordance with legal requirements1.5 Develop, monitor and maintain client credit policies, including contingencies for debtors in default, to maximise cash flow

1.6 Select key performance indicators to enable ongoing monitoring of financial performance

1.7 Record and communicate financial procedures to relevant people to facilitate implementation of the business plan

E2Monitor financial performance 2.1 Regularly monitor and report on financial performance targets and analyse data to establish the extent to which the financial plan has been met2.2 Monitor marketing and operational strategies for their effects on the financial plan2.3 Calculate and evaluate financial ratios according to own/industry benchmarks

2.4 Assess financial plan to determine whether variations or alternative plans are needed, and change as required

Electives CodeName

CPCCBC4016AAdminister a construction contract.

CPCCBC4018AApply Site Surveys and Set Out Procedures to Building and Construction Projects

BSBWOR402APromote Team Effectiveness

CPCCBC4016A

Administer a construction contract.


D1. *** Examples Completed Building contract for a small house.

D2. *** List the appropriate contract for at least 3 different projects.

D3. *** Explain the actions you would take in the event of an anomaly in the rendering of a contract.

D4. Example Completed EOT (extension of time claim)

D5. Example Completed Variation.

D6. List of legislative requirements for a DBC

D7. Example Rise & Fall calculations

D8. *** Example Progress payment schedule.

D9. *** Procedure for issuing a practical completion notice.

You must also provide definitions/explanations of the following that apply to contracts

1. Breach of contract.

2. Repudiation

3. Abandonment

4. Ousting

5. Termination

6. Liquidated Damages

7. Legal Capacity

Office Use ONly:

CPCCBC4016A Administer a construction contractElement & Performance CriteriaAuthentication check by Assessor

E1Identify and analyse the essential elements, sections and clauses of a business contract.1.1 Various types of building and construction contracts are identified and the appropriate application of each type is analysed.

1.2 Legislative requirements relating to building and construction contracts are identified and applied.

1.3 Essential terms and elements of a valid contract are identified and analysed.

1.4 Importance of identifying an intention to create legal relations is analysed.

1.5 Rights and liabilities of parties under a contract are identified and analysed.

1.6 Common building contract terms and procedures are identified and applied.

1.7 Circumstances that bring about a breach of contract are identified and analysed.

E2Select an appropriate contract for the works to be undertaken.2.1 Contract, appropriate for the type of construction, is accurately selected.

2.2 Range of documents that collectively make up a contract is accurately identified and prepared.

2.3 Requirements associated with an offer and acceptance of a contract are accurately identified and applied.

2.4 Capacity of the parties to form a binding agreement in the form of a contract is confirmed.

2.5 Factors associated with the parties' consent to a contract are identified and applied.

E3Identify and apply the factors involved in the termination of a business contract.3.1 Impact and effects of repudiation of a contract by one party are identified and analysed.

3.2 Agreed definition of acceptance of repudiation by the other party is identified and applied.

3.3 Definitions of unreasonable or vexatious notice are identified, agreed and applied.

3.4 Definition of the conditions for completion at the cost of the contractor is identified and applied.

3.5 Definition of the effect of ousting the contractor from the building or construction site is identified and applied.

3.6 Definition of abandonment of a contract is identified and applied.

3.7 Contracts are terminated in accordance with relevant legislation and contract provisions.

E4Administer the contract.4.1 Contract rise and fall amounts are accurately calculated.

4.2 Progress payments due under the contract are accurately processed.

4.3 Applications for extension of time are processed in accordance with company policy and contract conditions.

4.4 Variations to contract are identified, negotiated and documented.

4.5 Action is taken to minimise liquidated damages or penalties nominated in the contract.

4.6 Contracts are administered and contractual disputes resolved in accordance with contract and relevant legislation and regulations.

4.7 Conditions for issuing a final certificate are identified and applied

E5Finalise a contract.5.1 Definition of practical completion of contract is identified and applied.

5.2 Definition of defects liability under a building or construction contract is identified and applied.

5.3 Appropriate certificate is issued upon completion of the contract work.

5.4 Documentation arising from finalisation of a contract is completed and secured for records purposes.

CPCCBC4018A

APPLY SITE SURVEYS AND SET OUT PROCEDURES TO BUILDING AND CONSTRUCTION PROJECTS


D1. *** Example Safety Plan or a SWMS for setting out.

D2. *** Example List of common Trigonometric (Pythagorus) and geometric calculations used for set out of grids, offsets and right triangles.

D3. *** Explain common measuring errors and how to rectify.

D4. *** Example Cut & Fill calculations and how these are determined..

D5. *** Explanation of how to read a contour plan.

D6. Document a closed level run by rise and fall method.

D7. Document a closed level run by height of plane collimation (HPC) method.

D8. Example Grid set-out plan.

D9. *** Procedure for building set-out.(Profiles)

D10. Example Batter level calculations.

D11. *** Grade calculations in 3 forms e.g - percentage, run ratios & angles.

PRACTICAL DEMONSTRATION REQUIRED. (May be video/Verified photos)

*** Set up and use levelling devices ie dumpy & Laser.

Demonstrate & document a Two peg test.

Demonstrate & Calculate staff reading from an established R.L.

Survey & chart a longitudinal section.

Office Use ONly:

CPCCBC4018A Apply site surveys and set out procedures to building and construction projectsElement & Performance CriteriaAuthentication check by Assessor

E1Perform setting out, measuring techniques and associated calculations.1.1 Trigonometric and geometric calculations commonly used with grid lines, off sets and right angle triangles are calculated and recorded without error.

1.2 Site set out procedures are carried out according to standard work methods on sites.1.3 Errors in measured distances due to site characteristics and measurement methods are identified and explained.

1.4 Cut and fill calculations are conducted without error.

E2Set up and use levelling devices.2.1 Use of levelling device is demonstrated in accordance with standard operating procedures.

2.2 The error present in a level by the 'two peg test' device is demonstrated in accordance standard operating procedures.

2.3 Reduction in a closed level run by rise and fall method and by HPC method is carried out in accordance with standard practices.

2.4 Calculation of staff readings to enable a specific RL set out to be determined is calculated without error.

E3Mark out and determine levels on a grid for contouring and volume calculations.3.1 Set out grid and levels are determined.

3.2 Contour plans are prepared from grid levels to specified tolerances and stated contour intervals.

3.3 The volume of solids, the surface being levelled and contoured is determined to specified tolerances.

E4Construct longitudinal sections and determine associated grades and levels in typical drainage and pipeline situations.

4.1 Longitudinal sections are drawn from reduced levels and running chainages.

4.2 Levels and 'clearances' from given grades and distances are determined to specified tolerances.

4.3 Calculations and expressions of grades in three forms are determined to specified tolerances.

4.4 Calculations for batter levels from grades and distances are determined without error.

BSBWOR402A

Promote Team Effectiveness


D1. *** Example Company hierarchy & responsibility chart/list.

D2. *** Explain how you ensure teamwork is planned, performed and monitored to a satisfactory level.

D3. Example Team Member support Policy.

D4. Example Team Member Feedback forms.

D5. Example Company Reward program details.(i.e. Bonuses, incentives)

D6. Example Company Policies to encourage & support team members.

D7. *** Example Problem resolution strategies.

D8. Example Company Communication Policy.

D9. Example Company line management communication flow chart.

D10. *** Example complaint & resolution policy.

D11. *** Explain how you resolve conflict within your teams. (e.g. subbies/staff disagreements)

Office Use ONly:

BSBWOR402A Promote team effectivenessElement & Performance CriteriaAuthentication check by Assessor

E1Plan to achieve team outcomes

1.1 Identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members

1.2 Support team members in meeting expected outcomes

E2Develop team cohesion

2.1. Provide opportunities for input of team members into planning, decision making and operational aspects of work team

2.2. Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities

2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4. Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required.

E3Participate in and facilitate work team

3.1. Actively encourage team members to participate in and take responsibility for team activities and communication processes

3.2. Give the team support to identify and resolve problems which impede its performance

3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

E4Liaise with management

4.1 Maintain open communication with line manager/management at all times.

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken

4.4 Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken.

Prepared By

Document Owner(s)Project/Organization Role

Natalie DowdenCompliance Officer

Gillian McMillanTraining and Licensing Manager

Project Closure Report and Version Control

Comments: Document created as part of continuous improvement and transitioning the qualification from CPC08 V5 to CPC08 V6.1

Approved By: Gill McMillan

Compliance Officer: Natalie Dowden

VersionDateAuthorChange Description

1.018/6/2011Ian Butler Created document.

1.19/11/11Natalie DowdenAmended document to have correct unit codes e.g.: CPCCBC4011A to CPCCBC4011B.

Update Instructions to Candidate to ensure format consistency with MBQ requirementsInclude extra column for Assessor to check authentication of evidence supplied

1.224/11/11Natalie DowdenFollowing Validation from Peter Bourke, a number of the elements require amendments made to ensure alignment with current version of CPC08 training package e.g. BSBSMB406A was reading BSBSBM406A UOC.

2.017/12/12Natalie DowdenFollowing meeting with Ian Butler, the header pages and evidence guide have been joined into one document for easier referencing for the candidate.

Evidence Guide CPC40110

Version 1.1Evidence Guides for CPC40110page 2 of 40Version 1.2

Documents

Evidence Guide for CPC40110 v2 by Master Builders