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scaled evaluation in assessing a cruise tour
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RESORT AND CRUISE MANAGEMENT RESORT AND CRUISE MANAGEMENTTOUR EVALUATION TOUR EVALUATION
N/A IF NOT APPLICABLE AND TOTAL EACH AREA: N/A IF NOT APPLICABLE AND TOTAL EACH AREA:
DATE: COMPLETED BY: DATE: COMPLETED BY:LENGTH OF CRUISES: ___ LENGTH OF LAND TOUR: LENGTH OF CRUISES: ___ LENGTH OF LAND TOUR:CABINS/STATEROOMS # # # # CABINS/STATEROOMS # # # #SIZE OF ROOMS (S, M, L, or sq.ft.) SIZE OF ROOMS (S, M, L, or sq.ft.)BERTHS ( U & L=UPPER/LOWER 2L=2 LOWERS Q=QUEEN BED etc.) BERTHS ( U & L=UPPER/LOWER 2L=2 LOWERS Q=QUEEN BED etc.)
FLOOR COVERING (CARPET/OTHER) FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5) DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much) DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS: BATHROOMS-COMMENTS:
STANDARD CABIN AMENITIES: TV RADIO REF STANDARD CABIN AMENITIES: TV RADIO REF
HANGERS HANGERS
LOUNGES AND PUBLIC AREA: LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS DÉCOR LIGHTING ROOMINESS
ACOUSTICS ACOUSTICS
VIEWS VIEWS
TOTAL TOTAL
DECK AREAS AND POOL(S) DECK AREAS AND POOL(S)
DECK SIZE POOL SIZE DECK SIZE POOL SIZE
TOTAL TOTAL
DINING AREAS DINING AREASDECORS LIGHTING ROOMINESS DECORS LIGHTING ROOMINESS
TOTAL TOTAL
DINING SERVICE DINING SERVICEEFFICIENCY COURTESY TOTAL EFFICIENCY COURTESY TOTAL
FOODS AND BEVERAGES FOODS AND BEVERAGESQUALITY QUANTITY VARIETY QUALITY QUANTITY VARIETY
TOTAL TOTAL
annasantos/2014/p1 annasantos/2014/p1
CABIN SERVICE CABIN SERVICECOURTESY EFFICIENCY COURTESY EFFICIENCY
TOTAL TOTAL
PASSAGEWAYS PASSAGEWAYSWIDTH HEIGHT LIGHTING HAND RAILS WIDTH HEIGHT LIGHTING HAND RAILS
ASHTRAYS TOTAL ASHTRAYS TOTAL
GRAND TOTAL = GRAND TOTAL =PIER FACILITIES AND SERVICES PIER FACILITIES AND SERVICES
AIR TEMP LIGHTING AIR TEMP LIGHTING
ROOMINESS ROOMINESS
OTHER DETAILS/SPECIFICS/COST OTHER DETAILS/SPECIFICS/COST
OTHER COMMENTS: OTHER COMMENTS:
LAND TOUR PUERTO PRINSESA CITY, PALAWAN LAND TOUR PUERTO PRINSESA CITY, PALAWANTOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE) TOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE)TRANSPORTATION (1-5) TRANSPORTATION (1-5)ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.) ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.)BED (S=SINGLE, D=DOUBLE) BED (S=SINGLE, D=DOUBLE)
FLOOR COVERING (CARPET/OTHER) FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5) DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much) DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS: BATHROOMS-COMMENTS:
STANDARD ROOM AMENITIES: TV RADIO STANDARD ROOM AMENITIES: TV RADIO
REF HANGERS REF HANGERS
LOUNGES AND PUBLIC AREA: LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS DÉCOR LIGHTING ROOMINESS
ACOUSTICS ACOUSTICS
VIEWS TOTAL VIEWS TOTAL
DINING AREAS DINING AREASDECORS LIGHTING ROOMINESS DECORS LIGHTING ROOMINESS
TOTAL TOTAL
DINING SERVICE DINING SERVICEEFFICIENCY COURTESY TOTAL EFFICIENCY COURTESY TOTAL
annasantos/2014/p2 annasantos/2014/p2
FOODS AND BEVERAGES FOODS AND BEVERAGESQUALITY QUANTITY VARIETY QUALITY QUANTITY VARIETY
TOTAL TOTAL
GRAND TOTAL = GRAND TOTAL =OTHER DETAILS/SPECIFICS/COST OTHER DETAILS/SPECIFICS/COST
OTHER COMMENTS: OTHER COMMENTS:
NOTE: RATE THE FOLLOWING WITH A SCORE OF 1 TO 5 (5 IS BEST) NOTE: RATE THE FOLLOWING WITH A SCORE OF 1 TO 5 (5 IS BEST)
CLOSE SPACE-GENERALLY(L/N) CLOSE SPACE-GENERALLY(L/N)
NIGHT LIGHT
BOTTLE OPENER
DRINKABLE WATER
CLOTHESLINE
NIGHT LIGHT
BOTTLE OPENER
DRINKABLE WATER
CLOTHESLINE
ELEC'L OUTLET
LARGE MIRROR
WRITING SHELF/DESK OTHER
ELEC'L OUTLET
LARGE MIRROR
WRITING SHELF/DESK OTHER
CLEANLINESS
SEATING COMFORT
CLEANLINESS
SEATING COMFORT
TEMPERATURE
VENTILATION
NOISE LEVEL
DANCE AREAS
TEMPERATURE
VENTILATION
NOISE LEVEL
DANCE AREAS
BAR ACCESSIBILITY
WAITER SERVICE
BAR ACCESSIBILITY
WAITER SERVICE
SHADED AREAS
DECK CHAIRS COMFORT
DECK CHAIRS AVAILABILITY
SHADED AREAS
DECK CHAIRS COMFORT
DECK CHAIRS AVAILABILITY
DECK SURFACE
POOL FEATURES
CLEANLINESS
SAFETY FEATURES
TOWEL SERVICE
DECK SURFACE
POOL FEATURES
CLEANLINESS
SAFETY FEATURES
TOWEL SERVICE
WAITER SERVICE
ACCEPTABLE NOISE LEVEL
ENTERTAINEMENT/GAMES(if applicable)
WAITER SERVICE
ACCEPTABLE NOISE LEVEL
ENTERTAINEMENT/GAMES(if applicable)
CLEANLINESS
SEATING COMFORT
CLEANLINESS
SEATING COMFORT
TEMPERATURE
VENTILATION
ACCEPTABLE NOISE LEVEL
TEMPERATURE
VENTILATION
ACCEPTABLE NOISE LEVEL
PROMPTNESS
PROMPTNESS
REASONABLE COST
APPROPRIATE TEMP
REASONABLE COST
APPROPRIATE TEMP
PRESENTATION
SPECIAL DISHES AVAILABLE
PRESENTATION
SPECIAL DISHES AVAILABLE
PROMPTNESS
PROFESSIONALISM
PROMPTNESS
PROFESSIONALISM
FLOOR SURFACE
FLOOR SURFACE
FREEDOM FROM OBSTRUCTIONS
SUITABLE ROR SPECIAL NEEDS
FREEDOM FROM OBSTRUCTIONS
SUITABLE ROR SPECIAL NEEDS
CLEANLINESS
BAGGAGE HANDLING
STALL EFFICIENCY
CLEANLINESS
BAGGAGE HANDLING
STALL EFFICIENCY
PARKING FACILITIES
SEATING COMFORT
CUSTOMS INSPECTION FACILITIES
WEATHER PROTECTED
PARKING FACILITIES
SEATING COMFORT
CUSTOMS INSPECTION FACILITIES
WEATHER PROTECTED
CLOSE SPACE-GENERALLY(L/N) CLOSE SPACE-GENERALLY(L/N)
NIGHT LIGHT
NIGHT LIGHT
BOTTLE OPENER
DRINKABLE WATER
ELEC'L OUTLET
BOTTLE OPENER
DRINKABLE WATER
ELEC'L OUTLET
LARGE MIRROR
CLOTHESLINE
WRITING SHELF/DESK OTHER
LARGE MIRROR
CLOTHESLINE
WRITING SHELF/DESK OTHER
CLEANLINESS
TEMPERATURE
CLEANLINESS
TEMPERATURE
VENTILATION
NOISE LEVEL
SEATING COMFORT
BAR ACCESSIBILITY
VENTILATION
NOISE LEVEL
SEATING COMFORT
BAR ACCESSIBILITY
WAITER SERVICE
DANCE AREAS
WAITER SERVICE
DANCE AREAS
CLEANLINESS
SEATING COMFORT
CLEANLINESS
SEATING COMFORT
TEMPERATURE
VENTILATION
ACCEPTABLE NOISE LEVEL
TEMPERATURE
VENTILATION
ACCEPTABLE NOISE LEVEL
PROMPTNESS
PROMPTNESS
REASONABLE COST
APPROPRIATE TEMP
REASONABLE COST
APPROPRIATE TEMP
PRESENTATION
SPECIAL DISHES AVAILABLE
PRESENTATION
SPECIAL DISHES AVAILABLE
LAND TOUR CAGAYAN DE ORO CITYTOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE)TRANSPORTATION (1-5)ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.)BED (S=SINGLE, D=DOUBLE)
FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS:
STANDARD ROOM AMENITIES: TV RADIO
REF HANGERS
LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS
ACOUSTICS
VIEWS TOTAL
DINING AREASDECORS LIGHTING ROOMINESS
TOTAL
DINING SERVICEEFFICIENCY COURTESY TOTAL
FOODS AND BEVERAGESQUALITY QUANTITY VARIETY
TOTAL
GRAND TOTAL =OTHER DETAILS/SPECIFICS/COST
OTHER COMMENTS:
annasantos/2014/p3
CLOSE SPACE-GENERALLY(L/N)
NIGHT LIGHT
BOTTLE OPENER
DRINKABLE WATER
ELEC'L OUTLET
LARGE MIRROR
CLOTHESLINE
WRITING SHELF/DESK OTHER
CLEANLINESS
TEMPERATURE
VENTILATION
NOISE LEVEL
SEATING COMFORT
BAR ACCESSIBILITY
WAITER SERVICE
DANCE AREAS
CLEANLINESS
SEATING COMFORT
TEMPERATURE
VENTILATION
ACCEPTABLE NOISE LEVEL
PROMPTNESS
REASONABLE COST
APPROPRIATE TEMP
PRESENTATION
SPECIAL DISHES AVAILABLE