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Eurocopter Logistics and Support & Services

Dauphin Symposium Singapore - December 5th & 6th 2012

Eurocopter Global Logistics New Plant close to main site

in France

• Logistics flows optimized and streamlined• All outbound flows on a brand new, state-of-the-art logistics platform called Eurocopter Global Logistics

On inventory ���� 80,000 P/N

44 000m2 , 22 000m2 for spares

750 people

Innovating on Reactivity: Automated Warehouse

95 000 stock totes

Storage area= 3000 m²

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21st Century State-of-the-Art Logistics Center

Automated Warehouse Control System

20 Thousand square Meters

460.000 Inbound & Outbound Transactions per year

The warehouse that is operated since 2007 by the logistics service provider Fiege has centralized all logistical flows for industry and customer support in an integrated way..

Logistics Centre Germany

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Eurocopter Logistics distribution network

Logistics hubs Europe

A responsive logistics organization• A structured and efficient distribution network to provide a first-class service in an

ever-evolving environment.• Three major logistics platforms aimed to have the required spare parts available

at your premises within the shortest time.

Logistics hub Hong KongLogistics hub Dallas

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2005 – EC Spares Platform� Opening of the EC Spares Platform in Hong Kong� Operated by local partner ALS� Warehouse and Shipment Management� New Stock: > 16.500 PN �70% of the Asian orders delivered from HGK

CUSTOMER SERVICE CENTRE ASIA PACIFICHONG KONG

2011 figures:� 250 items/ days delivered� +5%/2010� OTD : 95%� OTR : 80%

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EC Customer Service Centre (CSC)� >2009 Opening of the CSC Asia Pacific� PBH contract management for Asian customers� >2010: AOG Order, Warranty & queries Management� >2011: Support and enhance SUBS logistics performance (INLOG development)

� Improvement of the Proximity with the Customers – Regional Logistics Manager and Customer Logistics Managers moved from France to Hong Kong.

CUSTOMER SERVICE CENTRE ASIA PACIFICHONG KONG

• 13 Main contracts in Force (PBH, RBH,UMIP…), 48hc

• 15 EC225• 14 EC332 L1/L2• 12 EC155 + 4 x 365 N3 + 1 x N2• 1 EC120 + 1 EC 145• 30 000 f/h 2011� + 12% 2012• HK PBH Stock : > 500 Repairable PNC

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China

India

Korea Japan

Taiwan

PhilippinesVietnamThailand

MalaysiaSingapore

Indonesia

Australia

New Zealand

Hong Kong

1 Day

1 Day

AOG

2 to 3 Days

Hong KongPlatform

Average transport lead time

EUROCOPTER spare parts - Transportlead time from Hong Kong Platform

(out of Cargo)

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8

Support & Services

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Additional Services

• In addition to the contract

• Possible from a/c delivery or later, upon request

• Customized to operational need

SUPPORT SERVICES

On top of the Eurocopter SUPPORT you benefit from through the acquisition of your helicopter…

… Discover a WORLD OF SERVICESthat are customized to your operational needs

Aircraft Contract

• Support activities in the frame of the purchase of the aircraft

• Detail in the Standard Conditions of Sales

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EC Standard Support Package

Type Rating

Parts Initial ProvisioningOn Site

Technical Assistance

Technical Publications

Technical Support

Customer Service Centre

Material Support

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Repair & Overhaul

By-the-Hour Services

Parts Replenishment

Consulting on Logistics

Advanced Services

Many Services to offer…

Standard Exchange

By-Event Services

Recurrent Training

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Advanced Services

By-the-Hour Services

Standard Services

Other Services

Eurocopter Services

By-Event Services

SERVICESα Supply of all spare parts, dynamic components, blades, equipmentα Repair and Overhaul, Standard Exchange

α Guaranteed Turn-Around-Time Programα Guaranteed Standard Exchange Program (AS 350 only)

Programs fitting to mission requirementsα Repair-By-the-Hour (R.B.H)α Unscheduled Maintenance Insurance (U.M.I.P)α Parts-By-the-Hour (P.B.H)α Advanced Parts-By-the-Hour (A.P.B.H)

Advanced Programsα Logistics Availability Program (L.A.P)α Fleet Availability Program (F.A.P)

α Continuing Airworthiness Management Organization (EASA Part M) α Consulting on Logisticsα Recurrent Training

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Thank you for your attention,

Let’s go for the workshop…

Logistic - Support & Services

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