EU TRAVEL JOURNAL - NORTHERN EUROPE (NOV 2015 - MAR 2016)

Northern

EUROPEWinter Nov 2015 - Mar 2016

Northern LightsKelo Glass Igloo, Finland+Iceland•Ireland•Great Britain•NorwayTM

TRAVEL JOURNAL

ABOUT EU HOLIDAYS

VISION AND MISSIONEU Holidays devotes our whole energy towards focusing on long haul package tours, which is our main differentiating factor from other travel agencies. We narrowed our attention to areas such as Europe, USA, Middle East and some of the more exotic locations as these are the leading travel destinations for locals in recent years. At EU Holidays, we want to establish our position as the leading professional agency that specializes in Europe and USA leisure travel package tours for the local market.

In EU Holidays, we want to take the hassle out of travelling, so as to let our customers fully experience their vacation without worrying over any details. Whether it is to relax and relieve stress, enjoy fun and exciting activities, explore new places, or learn and discover new knowledge, EU Holidays has a wide variety of itineraries designed to satisfy your travel needs. We want our customers to have faith that each time they book with EU Holidays, they will be embarking on the greatest adventure of their lives.

At EU Holidays, we take pride in providing our customers with excellent service by undergoing professional training and motivation courses and workshops. EU customers can easily meet our friendly and reliable staff face-to-face at the various travel fairs, outdoor roadshows and events that we participate in. Our staffs are all committed to go the extra mile to please our customers and give them their dream vacation.

EU Holidays was founded by a group of experienced directors

passionate about their work in the travel

industry. They wanted to do something new

that could better serve the travel needs of

consumers, which is the main driving force behind the establishment of our

travel agency.

PROGRESS AND MILESTONESWithin five years of business operations, we have expanded EU Holidays and opened up three other subsidiary offices to focus on the various needs of our customers. The EU MICE office was set up in 2013 to cater for corporate travel with a focus on corporate meetings, conventions and events. In that same year, EU Asia was launched to cater for customers who are interested in travelling within Asia. In the following year, we opened up EU Vacations to serve the Malaysian market. In doing so, EU Holidays strives to constantly improve our products and services so that we can better serve our customers.

Despite being a young company, EU Holidays has gained significant recognition from both customers and industry professionals. Founded in late 2010, EU Holidays was voted Top MasterCard Supporter in NATAS Travel, from as early as 2012 for four consecutive years. After just two years in business, EU Holidays was presented with two valuable awards – the Asia Excellence Award 2013 and the Singapore Excellence Award 2013. During the later half of the year, we also received the Singapore Quality Brands 2014 award. Since 2012, EU Holidays was named the ‘Best Travel Agency for Europe and USA Tours’ as voted by readers of ESCAPE! travel magazine. For two years running since 2014, we have also been awarded with the Weekender Travellers’ Choice Award as No. 1 for Europe and USA tours, voted by their readers.

EUROPE USA

EU Holidays | Central Europe 1

PUBLISHING CONSULTANT

FEATURES

CONTENTSITINERARIES

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LaplandThere’s just something about this mythical winter wonderland that captivates our heart, spirit and soul.

Northern LightsGiving you all the facts you need to know about the most magical natural phenomenon on Earth.

10D Aurora Chasing in NorwayETOSW

8D Finland Winter HighlightEFN08W

10D Winter Adventure in FinlandEFN10W

9D Winter Amazing IcelandEICELW

9D Amazing Great BritainEELHRA

14D United Kingdom & Ireland ExplorerEEIREW

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EU Holidays Travel Journals are published by WWM PTE LTD for EU Holidays.

Cover image by Kakslauttanen Artic Resort. Standing and walking stick figure images, cruise vectors and maps used in this brochure are derived from originals designed by Freepik.

No part of this publication is to be reproduced, stored, transmitted, digitally or otherwise, without the prior consent of the publisher. The information contained herein is accurate at time of printing. Changes may have occurred since this magazine went to print. The publisher will not be held liable for any damages, loss, injury or inconvenience, arising in

connection with the contents of the brochure.

Managing Publisher Executive Manager

Admin ExecutiveWriters

Designers

Cecilia WooLilian QuekMelisah RoslanCherlyn Ang, Angela Low, Nina GeeNg Peiling, Syrus Kwan

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2 Central Europe | EU Holidays

EXTRA MILES,EXTRA SMILESKNOWLEDGE & EXPERIENCEOur staff members are armed with vast travel knowledge and invaluable experience so as to assist our customers by giving the best advice to suit their needs. The company equips all staff with top quality and comprehensive in-house training, on-job training, and external courses lead by professionals in the field. These courses concentrate on providing our staff with the knowledge of giving the best travel experience in Europe and USA. This is an essential aspect of EU Holidays as we aim to give each and every customer an unforgettable holiday.

PASSION & LOVEWhen it comes to travel, there is nobody more passionate and enthusiastic than the staff at EU Holidays. Our employee’s love and dedication for their jobs drive them to deliver quality services. They are trained to be caring and attentive to every detail of what the customer desires, providing the best support that caters to their individual needs.

DIVERSE CHOICES & OPTIONSEU Holidays is well-known for our ability to design different types of itinerary to cater to different clienteles. Each itinerary is specially personalised to fit every customer’s needs, wants and interests. The option to extend your stay can even be arranged for your itinerary. New itineraries are also launched on a regular basis because we believe in creating an original and exclusive experience for our customers. EU Holidays takes special effort to craft a wide variety of unique itineraries that customers can choose from. The range of itineraries vary from premium to cost saving, active to relaxing tours, and intensive coverage or country focus packages. We also work directly with our partners to provide our customers with special privileges and additional perks for their trips.

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EU Holidays | Central Europe 3

WE’LL DO IT FOR YOU

INNOVATING TRENDSETTERSEU Holidays has always strived to stay ahead of the latest trends, especially for travel and technology. Our company was the first travel agency to introduce exclusive tours to the Norway Arctic Circle, and brought about the popular trend of travelling to Finland. In order to provide our customers with unforgettable experiences when travelling with EU Holidays, we make the effort to reach out to organizations and companies overseas to obtain the best arrangements for activities and accommodations for our tour packages. For our Northern Europe tours, we have specially arranged for customers to stay in the newly launched and more spacious glass igloos in Finland. We are also the sole distributing partner for exclusive sledging activities on Mt. Bussalp for our Switzerland tours.

EXCELLENT QUALITY MADE AFFORDABLEQuality should not be compromised for affordability. That is why here at EU Holidays, we believe in having the best of both worlds. Our tour packages are customised to be the best value for your money. Offered at an attractive rate, our packages are packed with 4-5 star hotel stays, scrumptious meals, and an experience of a last time. EU Holidays is the only agency that offers you a night’s stay in a 5-star Hilton hotel on Venice islands as well as a 5-star Heritage hotel for your accommodation in Interlaken.

REPUTATION AND AWARD WINNINGEU Holidays has the prestigious honour of receiving many awards such as the Asia Excellence Award 2013 and the Singapore Excellence Award 2013. Both ESCAPE! and Weekender travel magazines have also awarded EU Holidays as the No. 1 Reader’s Choice for Europe and USA tours. Our company has been recognized for our outstanding service, and also earned us a strong following of loyal customers.

4 Northern Europe | EU Holidays

LAPLAND

You’ve probably heard rumours about this magical place where Santa Claus exists and ethereal, almost otherworldly light performances dance through the skies each winter night.

It is none other than Lapland – the largest and northernmost region of Finland that covers almost a third of the total land area of Finland but houses only 3% of its total population. This means that the further north you travel, you will find a vast expanse of land and space, coniferous forests and rising fells in every direction. Explore the untouched wilderness as you trudge in the snow along with wandering herds of reindeer, and enjoy the peace and solitude of nature’s silence, marred only by the sounds of your own breathing and your boots chomping in the snow.

Shrouded in mystery, myths and folklore, Lapland is also home

to the Sámi tribe – the only indigeneous people of the European Union. The Sámi population is approximately 9000 strong, and they are governed by an autonomous parliament of Inari, Finland, so as to preserve the endangered language and culture. The Sámi people also possess close connections to the land they live on, stemming from an ancient Sámi mythology that every living and non-living being has a soul of its own and that they all carry knowledge within. Another Sámi fable also tells of the inception of the renowned Northern Lights; how the Fox swept across the night sky and left behind a spectacular glow for the people of the North to see.

If you’ve always dreamed of meeting Santa Claus ever since you were a child, here’s your chance. Located right in the heart of Lapland, the capital of Rovaniemi, is the popular Santa Village where

There’s just something about this mythical winter wonderland that captivates our heart, spirit and soul

EU Holidays | Northern Europe 5

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you’ll not only get to meet Santa Claus and maybe catch a glimpse or two of his busy elves, you will also get to have a photo taken with him as a memorable souvenir – and show everyone that Santa Claus does exist! Follow the trail of tales and secrets as you discover more about Santa’s work, hobbies and way of life through various memorabilia found throughout the village.

A myriad of other exciting activities awaits in Lapland; embark on a chase to witness the magical Northern Lights, race your friends and family on snowmobiles, or go on a reindeer sleigh ride or husky sled ride – one of the best ways to see the Arctic wilderness. Indeed, Lapland is an enticing place bound to capture your heart and leave you longing to come back again. A SAMI SHAMAN

SLEEPING REINDEER

SNOW COVERED TREES ON THE LAPLAND


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AURORA CHASING IN NORWAY

TOUR CODE: ETOSW

LOFOTEN ISLANDS

Experience a magical night in your quest to witness the natural phenomenon of the Northern Lights – a sight to behold that will leave you breathless in wonder.

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NORWAYTROMSØ• Mt. Storsteinen• Northern Lights (Aurora Borealis) Chasing TourNARVIK• Polar Park• Reindeer FarmLOFOTEN ISLAND• Sea-Eagle Safari• Henningsvær & Stamsund fishing villages

DELICACIES

DAY 1

SINGAPORE → OSLOMeals on Board

Assemble at Singapore Changi Airport and depart for Oslo, the capital of Norway.

DAY 2

OSLO → TROMSØMeals on Board, Dinner

Board a domestic flight that will take you to Tromsø, the largest urban area in northern Norway. From there, get your hearts ready for the main highlight of this tour – a thrilling Northern Lights chase* that is guaranteed to be a once-in-a-lifetime adventure you will never forget. Witness Earth’s most magnificent and colourful lights show with the expertise of a local guide, who will drive for up to 7 hours to unearth the best location for you to watch the northern lights. Should the northern lights appear, a professional photographer will also be present to assist you in capturing perfect pictures of the captivating phenomenon.

*Note: We are unable to guarantee that you will observe the Northern Lights as it is a natural phenomenon and is subject to weather conditions, but if we miss the northern lights on the first day, we are willing to arrange for another aurora chase on the next day without additional charge should you

wish to give another attempt.

Meal Plan7 Breakfasts, 3 Lunches, 4 Dinners

HIGHLIGHTS

DAY 3

TROMSØBreakfast – Scandinavian Fare, Lunch

Begin the day with a Tromsø sightseeing tour that will bring you to some of the best attractions in the city. The centre of Tromsø has a rich neo-classical architectural heritage, dotted with both beautiful as well as dilapidated buildings from later periods. Board the Fjellheisen cable car to ascend to the top of Mt. Storsteinen on Fløya – 421-metres above the sea – where you may enjoy a magnificent panoramic view over Tromsø and the surrounding islands.

DAY 4

TROMSØ → NARVIK Breakfast, Lunch, Dinner

Go for a leisure drive around the Tromsø region for a view of dramatic snowy landscapes, with the occasional heart-stopping moments as we drive between walls of snow. Then, take a walk on the wild side as we head to Polar Park – the world’s northernmost wildlife park where you can meet bears, wolves, lynx, wolverines, polar foxes, moose, red deer, reindeer and muskoxen; get up-close and personal with the wolves in their enclosure and cuddle with the adorable polar foxes. Proceed to Narvik, a harbour town surrounded by stretches of beautiful fjords, mountains and islands.

HOTELSTROMSO Clarion the EdgeNARVIK Scandic NarvikSVOLVÆR Scandic Svolvær*Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.

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NORWAY

Flight pathTraverse by coachTraverse by cruise

Featured destinationsOvernight stays 1 32

Oslo

Tromsø

Svolvær

Vesterålen

Narvik

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EXCLUSIVE

EXCLUSIVE• Sea Eagle Safari• Hurtigruten cruise


Note:• The sequence of the itinerary, flight schedules and hotels are subject to change without prior notice in the event of unforeseen circumstances.• Activities are subject to weather conditions.• During major events and festivals, accommodation may be re-located to outside of the city or in another city without prior notice.

DAY 5

NARVIK → VESTERÅLEN → SVOLVÆR Breakfast, Lunch – Sami cuisine, Dinner

Depart for Vesterålen, comprising of hundreds of large and small islands to form a stunning natural landscape in the archipelago. The terrain here varies from alpine mountains to gentle hillsides, deep valleys, chalk-white sandy beaches and narrow fjords. Pay a visit to the Reindeer Farm to see Santa’s iconic reindeers. Learn more about this uncommon animal as well as the lifestyle and practices of the Sami people that remains deeply entwined with the reindeer. Thereafter, proceed to Svolvær, capital of the Lofoten Islands.

DAY 6

SVOLVÆRBreakfast, Dinner

Traverse through the islands of Lofoten and delight in the idyllic coastal scenery of Vestfjord along the way. Arrive in the fishing villages of Henningsvær and Stamsund for sightseeing tours – enjoy the rich cultural scene in Stamsund and marvel at the vista of impressive mountains surrounded by the clear, blue sea in Henningsvær.

DAY 7

SVOLVÆR → HURTIGRUTENBreakfast

Embark on a great nature expedition today as you head out on a Sea Eagle Safari. Speed across the Trollfjord on a rigid inflatable boat (RIB) helmed by an experienced captain, which will take you to the middle of the fjord where the sea eagles dwell. Discover more about these majestic birds of prey and watch them in action at thrillingly close quarters as you throw fish into the sea for them to dive and collect. After the adrenaline rush, enjoy the rest of the day free at leisure till it is time to board the magnificent Hurtigruten cruise ship on which you will spend the night.

DAY 8

HURTIGRUTEN → TROMSØBreakfast on Board

Take pleasure in the warm morning sunlight as it filters through your window, and enjoy the beautiful panorama as it enlivens the gorgeous landscapes and surrounding fjords. Spend the rest of your time aboard the cruise at leisure until it arrives at Tromsø in the afternoon. After which, the rest of the day is free for you to do some shopping, or simply wander around and enjoy the charming city.

DAY 9

TROMSØ → OSLO → SINGAPOREBreakfast, Meals on Board

Enjoy the rest of the day at leisure till it is time to transfer to the airport for your flight home.

DAY 10

ARRIVAL IN SINGAPORE We hope you enjoyed your vacation with EU Holidays and we look forward to seeing you again for your next trip.

10D7N AURORA CHASING IN NORWAY

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SEA EAGLE SAFARIEU TOUR GROUP IN NORWAY 2014

NORTHERN LIGHTS OVER NORWAY


NORTHERN LIGHTS

The bright dancing lights that you see are collisions between electrically charged particles released from the

sun’s atmosphere with the gaseous particles present in the Earth’s atmosphere. The blazing hot temperatures above the surface of the sun causes frequent and volatile collisions between gas molecules, which are thrown from the sun’s atmosphere and released via holes in the magnetic field as the sun rotates. The solar wind then blows them towards the Earth, where most of them are deflected by the strong magnetic field. However, some particles are able to stream into the Earth’s atmosphere at the North and South poles where the magnetic field is significantly weaker, giving rise to the auroras that we see.

Auroral displays appear in a variety of colours – shades of red, yellow, green, blue and violet are most common – and they are also indicators of the type of gas particles that are present. The most common yellowish-green hued aurora is produced by oxygen molecules, whereas violet or blue auroras indicate the presence of nitrogen. The rarest of all is the all-red aurora, which is produced by high-altitude oxygen molecules colliding at heights up to 322 kilometres.

The Northern Lights can be seen in the northern or southern hemisphere, in an irregularly shaped oval belt, an approximate radius of 2,500 km from the centre of each magnetic pole. The northern auroral zone extends over northern Scandinavia and

All you need to know about the most magical natural phenomenon on Earth

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NORTHERN LIGHTS OVER KIRKJUFELL, ICELAND

FEATURE

the southern tip of Greenland to northern Canada, Alaska and the northern coast of Siberia. The best places to watch the lights are in the north-western parts of Canada and the Norwegian counties of Troms and Finnmark in northern Norway, where occurrence is the highest.

However, auroras in the south – also known as ‘Aurora australis’ – are often not visible as they are most concentrated in a ring around Antarctica and the southern Indian Ocean, thus they may only be glimpsed from Tasmania and southern New Zealand out of all populated regions in the southern hemisphere. However, scientists have found out that northern and southern auroras are often mirror-like images that occur at the same time, with corresponding shapes and colours.

In reality, the auroras are present all year round, though we are unable to see them when the night sky is fairly light or when the sky is cloudy. Thus, the winter season is the best time for aurora viewing due to the long periods of darkness (longer nights) and frequency of clear skies. If the auroras are strong enough, you may be able to see them against a twilight sky – a common occurrence in Tromsø, or witness the even rarer ‘day aurora’ in Spitzbergen where darkness falls as early as midday during winter. In northern Norway, the northern lights are visible between the months of September to April, and the best time to watch for them is local midnight.

22 Northern & Southern America | EU Holidays

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Be it for a short business trip or an extended family holiday, we provide you with 24-hour worldwide comprehensive protection with our wide range of product benefits and services.

TRAVEL WITH EASE OF MIND

Covers Leisure Amateur Sports

^Covers in the event of Natural Disasters

^Disruption Benefits – Unused Entertainment Tickets/ Frequent

Flyer Points (Section 37)

^Reimburses Emergency Telephone Charges incurred

Overseas (Section 13)

^Covers Replacement Cost of Lost Travel

Documents (Section 26)

^Fraudulent Credit Card Usage (Section 22)

^Overseas Medical Expenses coverage up to S$2,000,000

(Section 1)

Covers All Ages^Unlimited Emergency Medical Evacuation (Section 7)

24-Hr Medical Assistance

^Covers Loss/ Delay of Baggage (Section 23, 25)

Pays from theFirst Dollar

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^Terms & conditions apply


FINLAND

Rovaniemi

Helsinki

Arctic Circle

Flight pathTraverse by coach

Featured destinations

FINLANDHELSINKI• Senate Square• Sibelius Monument• Temppeliaukio ChurchROVANIEMI• Northern Lights (Aurora Borealis)• Santa Claus Village• Ranua Wildlife Park• Glass Igloo• Snowmobile Safari• Husky Sledge Driving• Reindeer Ride

DELICACIES

8D5N

FINLAND WINTER HIGHLIGHT

TOUR CODE: EFN08W

Meal Plan5 Breakfasts, 1 Lunch, 3 Dinners

A fascinating trip to Finland brings you endless fun and excitement that will make you forget about the Arctic cold.

HIGHLIGHTS

4★ HOTELSHELSINKI Sokos HotelROVANIEMI Scandic Rovaniemi***Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.** Hotel might be upgraded to Ski Resort Hotel. Subject to availability.

EXCLUSIVEOvernight stay in a Glass Igloo

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DAY 1

SINGAPORE → HELSINKIMeals on Board

Assemble at Singapore Changi Airport and take-off to the vibrant seaside city of Helsinki, capital of Finland.

DAY 2

HELSINKIMeals on Board

Kick off the day with a sightseeing tour around the alluring city. First up, drive past the bustling Market Square and absorb its scents, sounds and atmosphere – a great way to perk up your mood instantly. Then, drop by the Senate Square for a unique and cohesive spread of Neoclassical architecture, where you can take in the sights of the Helsinki Cathedral, the Government Palace, the National Library of Finland and the main building of the University of Helsinki all in one place. Continue on to the Sibelius Monument, a structure resembling organ pipes that is dedicated to world famous composer Jean Sibelius. Last but not least, visit the Temppeliaukio Church, where the interior walls are created naturally by rock, giving rise to its nickname ‘Rock Church’.

DAY 3

HELSINKI → ROVANIEMIBreakfast, Dinner

Fulfil your childhood dreams as we board a domestic flight that will take you to Rovaniemi, the official hometown of Santa Claus and land of fairytales. Pay a visit to Santa Claus Village where you can peruse P

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through the numerous souvenir shops and send a postcard from the Santa’s Main Post Office to receive a special Arctic Circle stamp. You will also be awarded with an Arctic Circle Crossing Certificate as proof of your journey across the Arctic Circle. On top of that, meet Santa Claus in the Christmas House of the Santa Claus Holiday Village and purchase a lasting memory of the meeting in the form of a high quality photo. Furthermore, embark on an unforgettable reindeer sleigh ride and grab the opportunity to earn your very own reindeer driving license. Last but not least, there may also be a chance to witness the amazing Northern Lights (Aurora Borealis)* if luck is on our side. *Note: the appearance of the Northern Lights cannot be guaranteed as it is a naturally occurring phenomenon and is subject to weather conditions.

DAY 4

ROVANIEMIBreakfast, Dinner

Get set for a day of adventure as you embark on a Snowmobile Safari* and head to the husky dog farm, located about 15km away from the city. Be greeted with the sight of these friendly and enthusiastic dogs as you explore the farm and discover more about these amazing huskies. Feel the wind and sleet on your face as you race through layers of snow on a husky sled, with you holding the reins and driving it yourself. Don’t forget to cuddle with the lovable husky puppies before you leave. Next, make your way to the Arctic Snow Hotel right beside for an

extraordinary experience in its Ice Chapel, Ice Bar and Ice Restaurant that is fully constructed using snow. Temperatures here can fall between -5 to 2°C. Then, travel to the Glass Igloo Village located in the middle of the forest and stay for a night at an Arctic Glass Igloo that provides a clear panorama of the sky.*Note: The Snowmobile Safari is a day activity and suitable for all ages, especially for families with children. Two persons to each snowmobile, and the driver must be 18 years old and above with a valid driving license. The programmes for Arctic Snow Hotel, Ice Chapel, Ice Bar and Ice Restaurant are subject to weather conditions and availability (estimated to open from 20 Dec 2015 to 31 Mar 2016).

DAY 5

ROVANIEMIBreakfast, Lunch, Dinner

Visit the Ranua Wildlife Park, which consists of approximately 50 wild animal species and 200 individuals. Follow a local guide as he leads you around to see bears, reindeers, wolves, gluttons, lynxes, moose, birds and Finland polar bears up close and personal, and learn more about these Nordic and Arctic animals.

DAY 6

ROVANIEMI Breakfast

Enjoy the day free at leisure to explore Rovaniemi on your own, where there’s plenty to do and see. You may wish to embark on an optional Sampo Icebreaker cruise for a fascinating experience that includes a guided tour of the ship, a sumptuous meal in the ship’s restaurant and an exciting swim in the sea wrapped up in a warm survival suit.

DAY 7

ROVANIEMI → SINGAPOREBreakfast, Meals on Board


DAY 8

SINGAPOREWe hope you enjoyed your vacation with EU Holidays and we look forward to seeing you again for your next trip.


SANTA CLAUS’ VILLAGE


FINLAND Flight pathTraverse by coach


Ivalo

Saariselkä

Rovaniemi

Helsinki

Arctic Circle

FINLANDHELSINKI• Senate Square• Sibelius Monument• Temppeliaukio ChurchROVANIEMI• Northern Lights (Aurora Borealis)• Santa Claus Village• Ranua Wildlife Park• Reindeer RideSAARISELKÄ• Overnight Stay in Glass Igloo• Snowmobile Safari (3 hrs)• Husky Safari (2 hrs)

DELICACIES

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WINTER ADVENTURE IN FINLAND

TOUR CODE: EFN10W

Meal Plan7 Breakfasts, 1 Lunch, 5 Dinners

Indulge in a myriad of Arctic activities that brings out the best of this winter wonderland – go on a reindeer sleigh

ride, sleep in a glass igloo and chase the northern lights on swift snowmobiles.

HIGHLIGHTSEXCLUSIVEOvernight stay in a Glass Igloo

4★ HOTELSHELSINKI Holiday Inn City CenterROVANIEMI Santa’s Hotel Santa ClausSAARISELKÄ Santa’s Hotel Tunturi*Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.** Hotel might be upgraded to Ski Resort Hotel. Subject to availability. P

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DAY 1

SINGAPORE → HELSINKIMeals on Board

Assemble at Singapore Changi Airport and take-off to the vibrant seaside city of Helsinki, capital of Finland.

DAY 2

HELSINKIMeals on Board

Kick off the day with a sightseeing tour around the alluring city. First up, drive past the bustling Market Square and absorb its scents, sounds and atmosphere – a great way to perk up your mood instantly. Then, drop by the Senate Square for a unique and cohesive spread of Neoclassical architecture, where you can take in the sights of the Helsinki Cathedral, the Government Palace, the National Library of Finland and the main building of the University of Helsinki all in one place. Continue on to the Sibelius Monument, a structure resembling organ pipes that is dedicated to world famous composer Jean Sibelius. Last but not least, visit the Temppeliaukio Church, where the interior walls are created naturally by rock, giving rise to its nickname ‘Rock Church’.

DAY 3

HELSINKIBreakfast

Enjoy the day free at leisure to explore Helsinki on your own, where there’s plenty to do and see. You may wish to take up an optional excursion to Tallinn, the capital city of Estonia, via ferry for the rich cultural scene and the stunning medieval and historical structures.

DAY 4

HELSINKI → ROVANIEMIBreakfast, Dinner

Fulfil your childhood dreams as we board a domestic flight that will take you to Rovaniemi, the official hometown of Santa Claus and land of fairytales. Pay a visit to Santa Claus Village where you can peruse through the numerous souvenir shops and send a postcard from the Santa’s Main Post Office to receive a special Arctic Circle stamp. You will also be awarded with an Arctic Circle Crossing Certificate as proof of your journey across the Arctic Circle. On top of that, meet Santa Claus in the Christmas House of the Santa Claus Holiday Village and purchase a lasting memory of the meeting in the form of a high quality photo. Furthermore, embark on an unforgettable reindeer sleigh ride and grab the opportunity to earn your very own reindeer driving P

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license. Last but not least, there may also be a chance to witness the amazing Northern Lights (Aurora Borealis)* if luck is on our side. *Note: the appearance of the Northern Lights cannot be guaranteed as it is a naturally occurring phenomenon and is subject to weather conditions.

DAY 5

ROVANIEMIBreakfast, Lunch, Dinner

Visit the Ranua Wildlife Park, which consists of approximately 50 wild animal species and 200 individuals. Follow a local guide as he leads you around to see bears, reindeers, wolves, gluttons, lynxes, moose, birds and Finland polar bears up close and personal, and learn more about these Nordic and Arctic animals.

DAY 6

ROVANIEMI → SAARISELKÄBreakfast, Dinner

Transfer to Saariselkä, a village in northern Finland renowned for their ski resorts and winter activities. Get set for a night of wonder as we make arrangements for you to stay in a comfortable and unique glass igloo for tonight’s accommodation. Be mesmerized by the clear starry skies as you lay in the warm, toasty bed, and admire the unmarred beauty of the surrounding snowy landscapes.

DAY 7

SAARISELKÄ Breakfast, Dinner

Embark on a thrilling Northern Lights chase as you move around on snowmobiles through the dark landscape. If Lady Luck is on our side, you will be able to witness

Earth’s most magnificent and colourful lights show – a once-in-a-lifetime experience you will never forget. Snacks and hot drinks will also be provided to ensure your comfort throughout the long night.*Note: Only two persons to each snowmobile, and the driver must be 18 years old and above with a valid driving license.

DAY 8

SAARISELKÄ Breakfast, Dinner

Get set for a day of adventure as you head to a husky dog farm, located about 15km away from the city. Be greeted with the sight of these friendly and enthusiastic dogs and discover more about these amazing huskies as well as life on the farm. Feel the wind and sleet on your face as you race through layers of snow on a husky sledge ride.

DAY 9

SAARISELKÄ → HELSINKI → SINGAPOREBreakfast, Meals on Board


DAY 10

ARRIVAL IN SINGAPOREWe hope you enjoyed your vacation with EU Holidays and we look forward to seeing you again for your next trip.


ROVANIEMI GLASS IGLOO

Note: Please check with our staff for an upgrade to the latest Kelo glass igloo in Saariselkä that comes with an attached log cabin.


HOTELSDELICACIESREYKJAVÍK Reykjavík Lights HotelSELFOSS Hotel SelfossVÍK Í MÝRDAL Hotel Laki*Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.

ICELANDREYKJAVÍK • Perlan (The Pearl)• Höfði House• Hallgrímskirkja• Blue LagoonGOLDEN CIRCLE TOUR• Thingvellir National Park • Gullfoss (Golden Falls) waterfall• Strokkur geyser• Kerið volcano craterICELAND SOUTH COAST• Seljalandsfoss waterfall• Sólheimajökull glacier• Skógafoss waterfall• Reynisfjara Beach• 3 Nights Northern Lights chaseEAST ICELAND• Jökulsárlón Glacier Lagoon• Kirkjubæjarklaustur


HIGHLIGHTS

9D6N

WINTER AMAZING ICELAND

TOUR CODE: EICELW

Gaze in awe at the spectacle of nature as you encounter thousand-year-old glaciers, some of

Europe’s most magnificent waterfalls and spectacular volcanic craters in the land shaped by ice and fire.

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Blue Lagoon

Reykjavík

ICELANDGolden Circle

Selfoss

Vík í Mýrdal

Kirkjubæjarklaustur

Jökulsárlón


DAY 1

SINGAPORE → REYKJAVÍKMeals on Board

Assemble at Singapore Changi Airport and depart for Reykjavík, the capital of Iceland.

DAY 2

REYKJAVÍKMeals on Board, Dinner

Check in to your hotel and spend the rest of the day free at leisure in Reykjavík to recharge and take a breather. Wander around the streets of the city, or let loose in one of their renowned late-night clubs and bars.

DAY 3

REYKJAVÍK → BLUE LAGOON → REYKJAVÍKBreakfast

Kick off the day with a Reykjavík city tour, which starts with Perlan (The Pearl) – a fantastic dome-shaped glass building supported by six massive water tanks, with an impressive water feature that runs from the basement into the atrium. Then, visit the beautiful Höfði House and the Hallgrímskirkja church, where you can view the novel exterior of the Lutheran parish church tower along with the statue of Leifur Eiriksson situated at its front. Next, proceed to the amazing Blue Lagoon geothermal spa, famous for its healing mineral-rich waters surrounded by jet-black basalt lava.*Note: Blue Lagoon will temporarily close for renovation from 5 to 21 Jan 2016, and there will be ongoing constructions until

2017 in some areas of the spa.

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DAY 4

REYKJAVÍK → GOLDEN CIRCLE TOUR → SELFOSSBreakfast, Lunch, Dinner

Embark on Iceland’s classic sightseeing tour – the Golden Circle – to discover some of the most spectacular scenery and historic sites in Iceland. The first stop will be at Thingvellir National Park, a place of historical significance and geological interest. You can also visit the Althing, an open-air assembly in the park where Iceland’s oldest existing parliament first assembled in 930 AD. Next, admire Iceland’s most popular waterfall, the Gullfoss, and if you’re lucky, you may even be able to catch sight of a rainbow arching over the tumbling waters flowing into the deep gorge. Continue on to the nearby geothermal area, a site bubbling with activity and an abundance of hot springs. Here, you will be able to view the lively Strokkur geyser which spouts water 30 metres into the air every 15 minutes. Last but not least, make your way to the Kerið volcano crater, a 55-metre deep crater filled with milky blue-green water amid red and black slopes. Thereafter, attend a 3-night aurora hunting programme which includes a lecture, presentation, films and a professional guided search for the Northern Lights. Equipment such as a flashlight and simple non-slip snow and ice gripper spikes for shoes will be provided for your safety and comfort on this winter expedition.

DAY 5

SELFOSS → ICELAND SOUTH COAST → VÍK Í MÝRDAL Breakfast, Lunch, Dinner

Enjoy a scenic drive with a view of Iceland’s natural beauty on Route 1 along Iceland’s South Coast. Stop at the unique Seljalandsfoss waterfall, a narrow cascade

plunging over a 60-metre high cliff. You may even venture on the footpath leading to the back of the waterfall for a different view and equally breathtaking pictures. Proceed on to the Sólheimajökull glacier for an interesting experience about the different facets of ice. Finally, stroll along the black sandy shores of Reynisfjara Beach and see the magic of nature in the form of its famous basalt columns that stacks up into the shape of a pyramid. Thereafter, continue with the aurora hunting programme after dinner.

DAY 6

VÍK Í MÝRDAL → KIRKJUBÆJARKLAUSTUR → JÖKULSÁRLÓN → VÍK Í MÝRDALBreakfast, Lunch, Dinner

Drive past the small village of Kirkjubæjarklaustur to arrive in Jökulsárlón, Iceland’s famous glacial lagoon filled with floating icebergs. Enjoy some free time to explore this extraordinary wonder of nature, where you may even be lucky enough to see some seals. You may also wish to join an optional boat excursion to sail among the huge icebergs and get a taste of the 1000-year-old ice, if the weather permits. As night falls, treasure your chance to get a final glimpse of the Northern Lights on the last night of the aurora hunting programme.

DAY 7

VÍK Í MÝRDAL → REYKJAVÍKBreakfast

Drive back to Reykjavík and enjoy the rest of the day free at leisure to do some shopping or sightseeing.

DAY 8

REYKJAVÍK → SINGAPOREBreakfast, Meals on Board

Transfer to the airport for your flight home.

DAY 9



BLUE LAGOON, REYKJAVÍK


UNITED KINGDOM

SCOTLAND

London

Stonehenge

BathBristol

Swindow

Stratford-upon-avon

Liverpool

Manchester

DunblaneAirth

Edinburgh

Alnwick

YorkLeeds



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4★ HOTELSLONDON Holiday Inn SWINDON HiltonLIVERPOOL Crowne PlazaAIRTH Airth Castle & SpaLEEDS Weetwood Hall*Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.

GREAT BRITAINLONDON • Trafalgar Square• Whitehall, Downing Street• Houses of Parliament• Big Ben• Westminster Abbey• Buckingham PalaceSTRATFORD/YORK• Birthplace of William Shakespeare BRISTOL• Clifton Suspension Bridge• SS Great BritainBATH• Bath Abbey• Pulteney Bridge• River AvonLIVERPOOL• Albert Dock• Liverpool Metropolitan Cathedral• Walker Art Gallery• Liverpool Cathedral• Anfield Stadium

MANCHESTER• View of Old Trafford Stadium• Chinatown• Town Hall• Cathedral• Opera HouseSTONEHENGEEDINBURGH• St. Giles Cathedral• Scott Monument• Parliament House• George Street• Holyrood Park• Scottish National Portrait GalleryALNWICK• Alnwick Castle – setting for Harry Potter movieYORK• Ancient city walls of York/York Minster• Castle Howard• Shambles Street

DELICACIES

9D6N

AMAZING GREAT BRITAIN

TOUR CODE: EELHRA

Meal Plan6 Breakfasts, 6 Dinners

STONEHENGE

Take the chance to explore the most spectacular achievements, buzzing culture and magic of this tea-loving nation of northern Europe.

HIGHLIGHTS

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DAY 1

SINGAPORE → LONDONMeals on Board

Assemble at Singapore Changi Airport and depart for the capital city of the United Kingdom – London.

DAY 2

LONDONKick off the day with a guided city tour of London and take in the sights of Trafalgar Square, Whitehall, the Prime Minister’s Office at 10 Downing Street, Houses of Parliament, Big Ben, Westminster Abbey and Buckingham Palace.

DAY 3

LONDON → STONEHENGE → BATH → BRISTOL → SWINDONBreakfast, Dinner

Travel to Amesbury to visit one of the best known wonders of the world –Stonehenge, and learn more about this mysterious ancient monument and its many rumoured myths and legends. Continue on to the ancient city of Bath and enjoy a panoramic tour, which will bring you to Bath Abbey and Pulteney Bridge which overlooks the River Avon. You may also wish to make an optional trip to the Roman Baths – a well preserved Roman historical site of a public bathing complex. Thereafter, move on to Bristol to see the remarkable Clifton Suspension Bridge and the former passenger steamship, the SS Great Britain. Proceed to Swindon for your overnight stay.

DAY 4

SWINDON → STRATFORD-UPON-AVON → LIVERPOOL Breakfast, Dinner

Travel to Stratford-upon-Avon, the birthplace of William Shakespeare. Explore the charming cobbled streets of this Warwickshire country town and take a leisurely stroll along the banks of River Avon. Head to Liverpool and embark on an orientation tour of the historic maritime city, which brings you to view the Albert Dock, the Liverpool Metropolitan Cathedral, Walker Art Gallery, Liverpool Cathedral and last but not least, home of Liverpool Football Club – Anfield Stadium. Settle down for the night in this amazing city with its charming locals and world-famous music scene.

DAY 5

LIVERPOOL → MANCHESTER → DUBLANE → AIRTHBreakfast, Dinner

Travel to Manchester and embark on an orientation tour to see the Old Trafford Stadium – home of Manchester United Football Club, Chinatown, the Town Hall, Manchester Cathedral and Manchester Opera House. Make your way to Airth and retire for the night.

DAY 6

AIRTH → EDINBURGH → AIRTHBreakfast, Dinner

Begin your exploration of the capital of Scotland, Edinburgh led by an experienced tour guide, who will bring you to the city’s main attractions such as St. Giles’ Cathedral, Scott Monument, Parliament House, George Street, Holyrood Park and the Scottish National Portrait Gallery. If time permits, you may also wish to join an optional excursion to the Edinburgh Castle for marvellous vistas over the city from its vantage position atop Castle Rock.

DAY 7

AIRTH → ALNWICK → YORK → LEEDSBreakfast, Dinner

Get ready for a magical adventure as you set off for the Alnwick Castle, an extraordinary place of medieval knights, dragons and magic. Take note all Harry Potter fans, this castle is also featured in the renowned Harry Potter movies as the Hogwarts School of Witchcraft and Wizardry. After the castle quest, move on to York for another exciting expedition. Trail along the stretch of ancient city walls of York which guards the perimeter of the city as well as visit the York Minster, Castle Howard and Shambles Street. Head to Leeds for your night’s stay.

DAY 8

LEEDS → LONDON → SINGAPOREBreakfast, Dinner

Journey back to London and transfer to the airport for your evening flight home. You may wish to join an optional Cambridge city tour along the way before you head back.

DAY 9


Note:• The sequence of the itinerary, flight schedules and hotels are subject to change without prior notice in the event of unforeseen circumstances.

EDINBURGH, SCOTLAND

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14D11N

UNITED KINGDOM & IRELAND EXPLORER

TOUR CODE: EEIREW

BIG BEN (BACKGROUND), LONDON, UNITED KINGDOM

Step back in time to explore the old castles and other great architectures of an age long past in these three great nations of the United Kingdom.

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4★ HOTELS

DELICACIES

DAY 1

SINGAPORE → DUBLINMeals on Board

Assemble at Singapore Changi Airport and depart for Dublin, the largest city and capital of Ireland.

DAY 2

DUBLINMeals on Board, Dinner

Begin with a Dublin city tour and take in the sights of the St. Patrick’s Cathedral and Collegiate Church, Trinity College, Phoenix Park and the Georgian Square. Next, visit the St. James’s Gate Brewery, a brewery founded in 1759 in Dublin, Ireland, by Arthur Guinness. After your dinner, retire to bed in a Dublin hotel.

DAY 3

DUBLIN → BELFASTBreakfast, Dinner

Transfer to Belfast and embark on a fascinating tour that brings you to the Titanic Dock and Pump-House where the renowned Titanic ship was built. Step into the past as you wander about the old shipyard where she came to life and hear the echoes of labour in the pump-house where the gigantic pumps and mammoth hydraulic accumulator are all perfectly preserved. As night falls, head to Belfast for your overnight stay.

DAY 4

BELFAST → BUSHMILLS → BELFASTBreakfast, Dinner

Kick off with the day with a visit to the spectacular Giant’s Causeway, a set of some massive 40,000 basalt cliffs along the coast of Northern Ireland. This impressive


HIGHLIGHTS

landscape was formed by volcanic activity some 50-60 million years ago, and has inspired local legends of giants crossing over the sea to Scotland. Scale the Shepherd’s Steps and traipse along the clifftop trail for a bird’s eye view of the beautiful coast. After that, make your way to Belfast for your night’s stay.

DAY 5

BELFAST → LARNE → STRANRAER → GLASGOWBreakfast, Dinner

Transfer to Larne and board a ferry cruise that will take you to Glasgow via Stranraer Wharf. Stay the night in Glasgow.Note: During the winter season, Nov – March, due to limitations of the ferry schedule, we reserve the right to change the ferry to flight from Belfast to Glasgow at an

additional charge.

DAY 6

GLASGOW → AIRTHBreakfast, Dinner

Embark on an orientation tour of Glasgow that includes popular attractions such as George Square, the Scott Monument and St. Mungo’s Cathedral. Stand in awe of the largest Victorian Gothic monument dedicated to a writer in the world, and admire the most complete medieval cathedral on the Scottish mainland. Then, depart for Airth - a pretty village in Falkirk, Scotland where you will stay for the night.

DUBLIN Crown PlazaBELFAST La Mon HotelGLASGOW ThistleAIRTH Airth Castle & SpaEDINBURG Holiday InnYORK Marriott YorkLIVERPOOL Atlantic TowerBISTROL Mecure Bistrol Holland HouseLONDON DoubleTree by Hilton*Note: Hotels subject to final confirmation. Should there be changes, customers will be offered similar accommodations as stated in this list.

IRELANDDUBLIN• St. Patrick’s Cathedral• Trinity College• Phoenix Park• Georgian Square• St. James’s Gate Brewery

NORTHERN IRELANDBELFAST• Titanic DockBUSHMILLS• Giant’s Causeway

GREAT BRITAINLONDON • Trafalgar Square• Whitehall, Downing Street• Houses of Parliament• Big Ben• Westminster Abbey• Buckingham PalaceYORK• Shambles Street• The Mansion House• Stone Gate & Peter Gate• Ancient city walls of York/York MinsterBRISTOL• Clifton Suspension Bridge• SS Great BritainBATH• Roman Baths

LIVERPOOL• Albert Dock• St. George’s Hall• Anfield Stadium• Liverpool’s Anglican CathedralMANCHESTER• Beetham Tower• Old Trafford Stadium • Albert SquareSTONEHENGEAIRTH-ALNWICK• Alnwick Castle – setting for Harry Potter movie

SCOTLANDEDINBURGH• St. Giles Cathedral• Scott Monument• Parliament House• George Street• Holyrood Park• Scottish National Portrait Gallery

UNITED KINGDOM

SCOTLAND

IRELAND

London

Stonehenge

Bath

Bristol

LiverpoolDublin

Belfast

Larne

Manchester

GlasgowStranraer

Bushmills

Airth

Edinburgh

Alnwick

York

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1

1

Flight pathTraverse by coachTraverse by cruise


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Note:• The sequence of the itinerary, flight schedules and hotels are subject to change without prior notice in the event of unforeseen circumstances.

DAY 7

AIRTH → ALNWICK → EDINBURGHBreakfast, Dinner

Get ready for a magical adventure as you set off for the Alnwick Castle, an extraordinary place of medieval knights, dragons and magic. Take note all Harry Potter fans, this castle is also featured in the renowned Harry Potter movies as the Hogwarts School of Witchcraft and Wizardry. After the castle quest, continue to Edinburgh, the capital of Scotland. Begin your exploration of the city led by an experienced tour guide, who will bring you to the city’s main attractions such as St. Giles’ Cathedral, Scott Monument, Parliament House, George Street, Holyrood Park and the Scottish National Portrait Gallery. Go on an excursion to the Edinburgh Castle and view the marvellous vistas from the vantage position atop Castle Rock.

DAY 8

EDINBURGH → YORKBreakfast, Dinner

Journey to York, a walled city situated at the confluence of the Rivers Ouse and Foss in North Yorkshire. Tour on foot to visit the Shambles Street, before heading on to Mansion House, the Stone Gate and Peter Gate and lastly, York Minster. You may wish to join an optional trip to Lake Windemere before heading back to your hotel in York to rest for the night.

DAY 9

YORK → MANCHESTER → LIVERPOOLBreakfast, Dinner

Travel to Manchester and embark on an orientation tour to see the Beetham Tower, Phones 4U Arena, Old Trafford Stadium, and Manchester Opera House. Then, make your way to Liverpool, the birthplace of the Beatles, via the scenic Lake District. Embark on an orientation tour of the historic maritime city, which brings you to visit St. George’s Hall, the Liverpool Football Club Museum, and Liverpool’s Anglican Cathedral. Settle down for the night in this amazing city with its charming locals and world-famous music scene.

DAY 10

LIVERPOOL → BRISTOLBreakfast, Dinner

Make your way to Bristol and view the magnificent Clifton Suspension Bridge as well as the former passenger steamship which was converted into a museum, SS Great Britain. You may also wish to join on an optional trip to Stratford-Upon Avon and explore the charming cobbled streets of the birthplace of William Shakespeare. As night falls, head to your hotel in Bristol to rest and recharge for tomorrow’s adventure.

DAY 11

BRISTOL → BATH → STONEHENGE → LONDONBreakfast, Lunch

Travel to Amesbury to visit one of the best known wonders of the world – Stonehenge, and learn more about this mysterious ancient

monument and its many rumoured myths and legends. You may also wish to make an optional trip to the Roman Baths – a well preserved Roman historical site of a public bathing complex. Then, drive back to London to retire for the night.

DAY 12

LONDONBreakfast, Lunch

Start off with a guided city tour of London and take in the sights of Trafalgar Square, Whitehall, the Prime Minister’s Office at 10 Downing Street, Houses of Parliament, Big Ben, Westminster Abbey and Buckingham Palace. Enjoy the rest of the day free at leisure to do some shopping or sightseeing on your own.

DAY 13

LONDON → SINGAPOREBreakfast, Meals on Board


DAY 14


14D11N UNITED KINGDOM & IRELAND EXPLORER

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GIANT CAUSEWAY, IRELAND

EXTRA PAMPERING FROM EU HOLIDAYS

EU Holidays Premium Customers can enjoy complimentary access to the Luxurious Premier Lounges at Singapore Changi Airport

Premium customers of EU Holidays can now enjoy complimentary access to the comforts of the three SATS Premier Club lounges found across all three terminals at SIngapore’s Changi Airport.

Providing the highest level of comfort and luxury in air travel, each lounge is aesthetically designed with a touch of class and equipped with modern conveniences to serve the evolving needs of our customers.

Highlights of the SATS lounges include:• Free flow of refreshments that include local signature “delights” and both alcoholic and non-alcoholic beverages • Workstations with high-speed Internet connectivity and wireless access • Cable television with a wide variety of programmes, channels and movies. • A wide selection of international magazines and newspapers.• Private rest booths with state-of-the art massage chairs • Pleasant shower amenities

SATS Premier Lounge T1#031-67, Departure Transit Hall, Level 3Operation Hours: 24 hours, 7 days a week

SATS Premier Lounge T2#036-114, Departure Transit Hall, Level 3Operation Hours: 24 hours, 7 days a week

SATS Premier Lounge T1#03-MS-04, Departure Transit Hall, Level 3Operation Hours: 24 hours, 7 days a week

You and your traveling companions are deemed to have read, understood and accepted the following terms and conditions. EU Holidays Pte Ltd shall be referred to as “the Company” in the following.

1. RESERVATION, DEPOSIT & FULL PAYMENT1.1 A deposit is required upon reservation. If your minimum deposit is less than the required amount, kindly top up the difference within the next two days.

1.2 Payment of deposit does not constitute confirmation of the tour. All group tours are subjected to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalized.1.3 Full payment is required no later than fourteen days prior to departure. In case of tours in peak season, full payment must be made one month before departure. If full payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated below is payable by the Customer.

2. CANCELLATION BY THE CUSTOMER2.1 Cancellation of booking must be made in writing or in person to avoid any misunderstanding.2.2 The following cancellation charges applied once any group tour package booking is made:

2.3 For tour products or individual components supplied by third parties, e.g. air ticket, hotel bookings, Cruises etc, cancellation fees under the terms and conditions of the respective third parties shall apply plus a minimum handling charge of S$50 per service per person.

3. CANCELLATION BY THE COMPANY3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. If due to some unforeseen circumstances the arrangement cannot be finalized and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least one week before departure. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen days prior to departure.3.2 The Company may recommend alternative tours either to the same destination or other tours, based on the tour fare of that cancellation period. Should the customer decide not to accept the alternatives, a full refund on the amount paid by the customer will be made accordingly by the Company without further obligation.3.3 The Customer shall receive the refund within four to six weeks upon the Company notifying the Customer of the cancellation.3.4 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.

4. REFUND POLICY4.1 No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.4.2 All refund will be made within four to six weeks in a form of cheque. For credit card payment, refund will be made through the credit card company.4.3 Air tickets with refund value will only be refunded to customers four to six weeks after the respective airlines have refunded to the Company. The standard processing period for air tickets refund varies from three to six months (subject to individual airlines).4.4 During peak period, the refund process may be longer due to increase in transactions.

5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)5.1 For any changes in departure date or tour type, cancellation charges apply as listed under section on “Cancellation by the Customer”.5.2 For every request made regardless of whether any previous amendments was confirmed by airlines, hotel or otherwise, there will be a minimum fee of S$100 per person per amendment. This does not include any other charges imposed by the airlines, ground operator or hotel.5.3 Any change made by the Customer to the existing booking must be in writing or in person at least fourteen days before the tour, after which strictly NO amendments allowed, or cancellation charge applies.

6. AMENDMENT TO TOUR ITINERARY BY COMPANYThe Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control. 7. EXTENSION OF STAY / DEVIATION7.1 Extension of stay may be permitted at the end of tour, subject to the restriction of the air ticket, seat availability and hotel confirmation prior to the commencement of the tour. All requests must be made before issuance of air tickets. If the extension of stay / deviation is unable to be confirmed three weeks prior to the group’s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule has been changed by the Company, any extra cost will be borne by the Customer.7.2 Extension of stay / deviation will be at passenger’s own expenses and transfer to the airport will not be provided.7.3 It is the Customer’s responsibility to hold firm confirmation of their return flight and to re-confirm their flight 72 hours prior to their return date.7.4 The air ticket issued is a special ticket, restricted to specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non- refundable & non-reroutable. Any alteration in routing or dates by the Customer is solely at his/her own risk. The Company and its associated agents will not be held responsible for any inconvenience caused and extra expenses incurred. No refunds will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

8. TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS8.1 Passport and other Travel DocumentsIt is Customer’s sole responsibility to ensure that he / she has a valid passport with minimum 6 months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel.8.2 Visa8.2.1 The Customer may seek advice from the Company on visa application; however it is Customer’s own responsibility to obtain a valid visa.8.2.2 If for any reason, application for visa or exit permit is rejected, full refund less S$100 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least 35 days prior to departure. If less than 35 days’ notice is given, relevant cancellation fee as stated under section “Cancellation by the Customer” will be applied.8.2.3 In consideration for the interests of other passengers in the same group, the Company strongly discourage ALL passengers from applying Visa upon Arrival at destiny country. The Company takes no responsibility being unable to wait for the passengers who apply Visa upon Arrival at the Custom.8.2.4 The Company will not be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.

8.3 Travel Insurance8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract for safe carriage of the Customer or his / her baggage and other personal belongings.8.3.2 The Company shall not be responsible for any loss or damage in relation to trip cancellation, loss of personal baggage, accidents, injuries and illness.8.3.3 Should there be any amendment to the date and duration of travel, it is Customer’s responsibility to inform the travel insurance company to amend the date and duration of the insurance coverage.8.3.4 The Company will be pleased to assist in the enquiries of any travel insurance and related matters.8.4 Travel VouchersThe company issues travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.

9. GENERAL MATTERS RELATING TO TOURS9.1 AccommodationAccommodation is as specified in the tour brochure / itinerary / tour booking form. In the event the specified accommodation is not available, every effort will be made to scout for an alternative in another accommodation of similar standard. Accommodation for adults is based on twin- share, double or triple-share bedrooms. Please note that the third bed usually will be a “roll-away” bed. Single room occupancy is at additional cost.9.2 BaggageThe Customer is allowed check-in baggage not exceeding 20 kilograms. Only one piece of hand luggage not exceeding 7 kilograms is allowed on board the aircraft. Excess baggage must be paid directly by the Customer.9.3 MealsMeals, including meals on board flights, are as indicated in the tour brochure / itinerary / tour booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.9.4 Seat RotationFor the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested upon to do so by the tour manager / tour leader / guide.9.5 Special RequestIf there are any requests regarding special meals, dietary requirements, adjoining rooms, flight seating arrangement and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels.

10. PRICING POLICIES10.1 Tour Fare IncludesReturn economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form.10.2 Tour Fare ExcludesAirport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airline and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides, and tips to hotel porters.10.3 Child FareChild fare is applicable to children below 12 years old on the scheduled date of departure from Singapore. The child fare is based on a twin-sharing accommodation with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult.10.4 Mode of PaymentPayment may be made in cash, by NETS, cheques or credit cards. Cheques will only be accepted if presented to the Company at least seven working days before scheduled tour departure. Credit card payment may incur additional surcharge for special promotion packages, you may refer to our staff for confirmation.

11. RESPONSIBILITY11.1 The Company acts as agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injuries, losses, damages, accidents, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. All proper travel documentation is the sole responsibility of the Customer.11.2 The failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.11.3 The Company reserves the right to:11.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes.11.3.2 Cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destination. Should the Customer decided not to accept the alternatives, the deposit or tour fare to be refunded without further obligation on the part of the Company, upon Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package.11.3.3 Require any individual to withdraw from the tour if it is deemed that his/her behaviour is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.11.3.4 To specify the language in which the tour guide will conduct commentary in.11.4 No tour guides, tour managers, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.11.5 The Company reserve the right to take photographs and films of the passenger while on tour with the Company, to be used for brochures advertising or publicity material without obtaining any further consent from the passenger.11.6 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.

12. COMPLAINT & CLAIMAny complaint / claim have to be made in writing within 7 days from the date of return. No responsibility is accepted in respect of any complaints / claims, which are made after 7 days of return.

13. MISCELLANEOUSThe Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions containing in this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third party service providers such as airline or cruise tickets, hotel check-ins etc.

Tour Booking Terms and Conditions

Tour Type Deposit required per personAll Group Tour Packages (Except USA) S$500USA & special departure Group Tour Packages S$1000Free & Easy Packages 50% - 80% of total tour fareTour organized by third parties (e.g. luxury cruise, overseas landoperator, airline etc.)

Amount per Terms & Conditions stipulated by principal suppliers

No. of days between departure and receipt of cancellation notice

Cancellation fee per personAll tours except those in peak season Tours in peak season

35 workings days or more 50% of deposit or S$250 whichever is higher Full deposit or S$500 whichever is higher15-34 working days Full deposit or S$500 whichever is higher 50% of tour fare or S$500 whichever is higher08-14 working days 50% of tour fare or S$500 whichever is higher 75% of tour fare or S$500 whichever is higher04-07 working days 75% of tour fare or S$500 whichever is higher Full tour fare03 working days and less Full tour fare Full tour fare

BOOK A TRIP WITH EU HOLIDAYSCONTACT USTel: +65 6535 8535Fax: +65 6307 7060Email: [email protected]: www.euholidays.com.sg

VISIT USEU Holidays Pte LtdChinatown Point133 New Bridge Road #03-11/12/13/14/16A/18 Singapore 059413Mon to Sat: 10am – 8.30pmSun & PH: 11am – 7pm

EU MICE Pte LtdFook Hai Building150 South Bridge Road#01-21 Singapore 058727Tel: 6307 7099Mon to Sat: 9am – 6pmSun & PH: Closed

EU Asia Holidays Pte LtdChinatown Point133 New Bridge Road #03-12 Singapore 059413Tel: 6307 7878Mon to Sat: 10am – 8.30pmSun & PH: 11am – 7pm

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Please approach our friendly staff at any of our sales counters for a copy of these Travel Journals, or visit our website to view the digital version.