Embed Size (px)
Citation preview
Making business communication better
Introduction to Esendex
Esendex history
We have global reach
Offices in:
Nottingham & Derby
Barcelona
Melbourne
Why Esendex?
Esendex offers the most reliable business mobile messaging
solutions in the market, with industry leading capabilities and
professional ongoing support.
Direct network connections
We have direct connections across the UK, European and Australian networks, and can
send messages anywhere in the world.
ISO 27001
Protecting our customers’ data is paramount.
Why Esendex?
Message processing
We commit to processing 90% of your messages within 5 seconds and 95%
within 20 seconds.
Product development
We’re continually evolving our product offering, and researching new ideas.
In-house tech
In-house technical development and support, ensuring that our customers have the best
possible service.
Why Esendex?
Customer support
Customer support available 24 hours a day, 7 days a week, providing our customers with
reassurance that we are available around the clock, should they need our help.
Platforms
Reliable and robust platforms, meaning your messages get to the right place at the right
time.
You’ll be supported by…
Your
account
manager
[name here]Dedicated
Support
team
Routing
Development
Operations
What we do
The Esendex ecosystem
Products by application and industry
Our SMS services
SMS Online
Send SMS online
Our powerful online platform enables you
to quickly and easily send and receive
SMS from your computer.
Send SMS via email
You can send and receive SMS from and
to your email inbox, so all of your
communications are in one place.
SMS APIs
Automate the sending of SMS from your
existing business systems.
Build SMS into your apps, websites and
software in minutes and set a ‘from’
address to let recipients easily identify the
message is from you.
Track their delivery thanks to our push
notification services.
<?xml version='1.0' encoding='UTF-8'?>
<messages>
<accountreference>EX0000000</accountref
erence>
<message>
<to>447700900123</to>
<body>Every message matters!</body>
</message>
</messages>
SMS Plugins
Currently supported:
SMS Surveys and Chat
SMS Surveys
Can be used to obtain: customer or
product feedback, customer satisfaction
scores, employee engagement or
responses for market research.
SMS Chat
Have real-time conversations via text.
SMS Chat is capable of facilitating
multiple conversations at any one time.
Key features of Esendex SMS
What Why
ISO 27001 compliant Ensures that your messages are secure
Direct connections to networksCompliance, security, and speed of
delivery
Track your messages online Measure your campaigns’ performance
Real-time two way communicationImprove customer satisfaction with faster
response times
Intuitive interface for individual and bulk
sends
For non-API users, Echo makes sending
SMS easy
Simple and lightweight APIsFast and easy; you’ll be sending SMS
within minutes
Key features of Esendex SMS
What Why
Dynamic originatorsBrand messages with your company
name or number
Long SMS supported (up to 612
characters)Transmit detailed messages more clearly
Supports both GSM and UnicodeUse over 120,000 characters covering
129 scripts
Opt-out management Access and export opt-out data
Global coverageWe can send messages anywhere in the
world
Our Voice products
Inbound Voice
Hosted IVR
Our Interactive Voice Response
seamlessly integrates with your call
centre to provide self-service options for:
• Taking payments
• Phone based customer surveys
• Granting customer account access
• Self validation for any customer facing
process
Inbound Voice
Call Menu System
Our intelligent inbound call menus route callers to an appropriate department or outcome,
and offer a professional and more affordable alternative to traditional switchboards.
Create tailored workflows to suit the requirements of your business, with anything up to
seven options for callers to select from.
Outbound Voice
Intelligent Calling
Built specifically for call centres, our platform has a dynamic range of scheduling features
which can be adjusted by our customers, including:
• No. of concurrent calls that can be made
• Re-try strategies
• Call priority targets
• Campaign rollover criteria.
Outbound Voice
Hosted Voice Broadcasts
Voice broadcasting can be used for:
• Appointment reminders
• Service notifications
• Relaying alerts to your team
• Sending voice messages with optional menus (Intelligent Voice Messaging or IVM)
Outbound Voice
Text to Speech (TTS)
Create a natural sounding voice broadcast initiated from a text message.
Available in:
• English
• French
• Spanish
• German
Key features of Esendex Voice
What Why
PCI-DSS compliant
Secure File Transfer Protocol (SFTP)
ISO 27001 accredited
Your customer data is protected
Management information and reportingAnalyse and adapt your campaigns
responsively
Ofcom compliant Answerphone Message
Detection (AMD)Prevents silent calls
Seamless integration with Payment
Service Providers
Take hundreds of payments concurrently,
24/7
Fully configurable decision steps Personalise your call flows
Automate your collections or outbound
calling
Boost productivity, lower capital costs, and
reduce demands on your team
Esendex Mobile and Web
Mobile Journeys
Esendex's Mobile Journeys make it easy to
complete a specific goal or task.
• Completing an income and expenditure
assessment
• Making a payment (we're PCI-DSS
compliant)
• Providing feedback on a product, even or
service through a survey
• Receiving promotional information
• Launching a new product or service
• Conducting market research.
Mobile Journey examples
Web Portals
Esendex's Web Portals deliver friction-
free processes for desktop and tablet,
allowing your customers to:
• Securely make a payment
• Complete an application
• Provide data that triggers additional
actions, such as providing a mobile
number to receive an SMS Survey
Key Features of Esendex Mobile and Web
What Why
PCI-DSS compliant
ISO 27001 accreditedYour customer data is protected
Tracking and reportingReview customer engagement over
multiple touchpoints
Fully supported by the development team
Benefit from our experience and the
1000s of hours spent developing our
products
Green credentialsReduce paper-based processes to reduce
costs and your carbon footprint
Personalised customer experienceOffer an enriched experience with which
customers will enjoy interacting
Esendex Email
Key Features of Esendex Email
What Why
Customised HTML templates Ensures brand consistency
Mobile optimisedUp to 75% of emails are viewed on a
mobile device*
Fully supported by the development team We’ll help you optimise your results
Tailored reportingGet the insight you need to maximise
email performance
Fully managed opt-outsWe’ll keep your mailing list clean and
compliant
Optional attachmentsAdd a PDF attachment to replace letters,
reducing cost and environmental impact
*Source: Google / TechCrunch
Intelligent Multichannel Messaging
One example of how it works
