Enterprise Toolkit & Support User Guide

Rockwell Automation Commercial ProgramsToolkit & Support User GuideThis guide is for active participants of the Commercial Toolkit Programsand may not be distributed to non-authorized users.

Global Commercial ProgramsWelcomeOverviewEnterprise Toolkit ContentsCommercial Programs FAQRevs and Activation FAQPhone SupportOnline Support RequestsProduct UpdatesTechnical Reference Library on DVDAdding SitesSupported ProductsUpgrade OptionsInternational NumbersRSTechEDKnowledge Network – Online Learning Series

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Dear Partner,

Rockwell Automation is pleased to have you participate in the Program. We recognize the value your company provides in applying our technologies to implement customersolutions, and thank you for your support and continued participation in this Program.

For more detailed information on the Program, please visit the Commercial Toolkit Programssection of our extranet site located at www.software.rockwell.com/extranet/programs/index.cfm. This site requires a login and password. If you have not already done so, pleaseregister for an extranet account to enable access. Your password and login will be returnedto you within 2 business days. We recommend that you regularly visit this site to learn thelatest Program and product details. In many cases we will only be distributing informationvia e-mail or posting it on the extranet.

Your Toolkit contains:

• Activation Certificate containing the serial number and product key to activate the softwareincluded in your Toolkit license (enclosed in a red envelope).

• Revs media set containing installation software for the products included in the Toolkitlicense (see Contents, this guide). Please note, the most recent updates may need to bedownloaded from the support website at http://www.rockwellautomation.com/support.

• Toolkit & Support User Guide including Contact information, Toolkit Contents, FAQ,Instructions for using the Rockwell Automation Knowledgebase and contacting TechnicalSupport, and other important information designed to help you make the most of yourprogram benefits and toolkit license.

• Technical Reference Library (on Revs): The Technical Reference Library includes acomprehensive, electronic library of Rockwell Automation manuals and Knowledgebasearticles to help you install, configure, and operate automation technologies.

For product release notes and system requirements, please see the Rockwell AutomationInternet at http://www.rockwellautomation.com/rockwellsoftware.

If the toolkit license your company purchased includes Support, you will receive an e-mailcontaining your toolkit support entitlement information and credentials via PDF attachmentfollowing the toolkit order shipment. The PDF is formatted to print directly onto AveryStock Number 5371 so you can print cards to carry with you and/or distribute electronicallyto your engineers who use the Toolkit software. The eWallet Cards PDF will also be posted under MyStuff in your Knowledgebase Profile. Please allow 10-14 days for receipt.The registered participant site will be able to use the Toolkit serial number to obtainsupport in the interim. You may reach the Channel Development Team via e-mail [email protected] or by phone at (0) 01.414.382.8360.

Sincerely,

Channel Development TeamRockwell Automation

WelcomeTo the Rockwell Automation Global Commercial Programs


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OverviewUse the instructions provided in this User Guide to

obtain efficient service and maximize the benefits of

your Toolkit license. Providing your authorization number

for support and serial number(s) for product updates

will expedite service delivery. Support information

specific to the Program and license purchased (support

level, serial number(s), authorization number(s), etc.)

can be verified online on the Partner (RS) Extranet at

http://www.software.rockwell.com/extranet/

programs/spqinfo. Make sure you sign up on our

Knowledgebase (http://www.rockwellautomation.com/

knowledgebase/) to receive proactive notification of

product updates and tech notes! See page 16 for

additional Knowledgebase information.

Contents

1 Rockwell Automation Enterprise Toolkit Contents

2 Commercial Programs FAQ

3 Revs and Activation FAQ

4 Phone Support

5 Online Support Requests

6 Product Updates

7 Technical Reference Library

8 Adding Sites

9 Supported Products

10 Upgrade Options

11 International Numbers

12 RSTechED

13 Knowledge Network – Online Learning Series


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1 Enterprise Toolkit ContentsD

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* Please see the Read Me files on your Revs media for important pre-built serialization, and product-specific installation requirements.1 Not FactoryTalk Activation compatible at this time, Legacy (EVRSI) activation only, by request only.2 When available, please contact your local Distributor or Rockwell Automation sales office to request a temporary activation

at that time. Installation software may be downloaded from our website once released.

Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, or used in a production or manufacturing capacity. For product release notes and system requirements, please see our website atwww.rockwellautomation.com/rockwellsoftware/.

Prefix Product Name* Catalog Number Activation Key Name1942 Arena Basic Edition (BE) 9502ARBEENE ArenaBE.exe, ArenaBas.tpo,

Arena12.bit2521 1 Loop Tuner for RSLogix5000 PIDE Function Block 9323ATUNEENE RS5KTUNE.EXE1232 1 RSLadder 5 9324RL5LDRENE RSLD532.OCX1070 1 RSLadder 500 9324RL0LDRENE RSLAD32.OCX1006 RSLinx Classic Gateway 9355WABGWENE RSLINX.GW1884 RSLinx Enterprise 9355RSLETENE RSLE10.RUNN/A RSLinx Lite Communications Drivers N/A N/A – On Revs media1113 RSLogix 5 Professional Edition 9324RL5700NXENE RSLgx5P.EXE1014 RSLogix 500 Professional Edition 9324RL0700NXENE RS500P.EXE2022 RSLogix 5000 Professional Edition 9324RLD700NXENE RS5K_700.EXE2904 RSLogix 5000 APC Config with one Controller License 9324RLDAPCENE rs5k_apc.exe2735 RSLogix 5000 GuardLogix Safety Editor 9324RLDGLXE RS5K_GLX.EXE1601 RSLogix 5000 Multi-Language Pack Option (FBD, SFC, ST) 9324RLDMLPE RS5K_MLP.EXE2367 RSLogix 5000 PhaseManager 9324RLDPME RS5K_EPH.EXE2075 RSLogix Architect 9326LGXARCHENE RSARCH.EXE1835 RSLogix Emulate 5000™ Processor Emulation 9310WED200ENE WED32.EXE1067 RSLogix Emulate 500™ SLC 500 Processor Emulation 9310WE0200E WE032.EXE1068 RSLogix Emulate 5™ PLC-5 Processor Emulation 9310WE5200E WE532.EXE2856 RSLogix Micro Developer 9324RLM0800ENE RSMICROD.EXE1163 RSNetWorx for ControlNet 9357CNETL3 RSNTWCN3.EXE1235 RSNetWorx for DeviceNet 9357DNETL3 RSNTWDN3.EXE1669 RSNetWorx for EtherNet/IP 9357ENETL3 RSNTWEN3.EXE1386 RSNetWorx MD for ControlNet 9357CNETMDAD3E RSNTWMC3.EXE1628 RSNetWorx MD for DeviceNet 9357DNETMDAD3E RSNTWMD3.EXE1388 RSNetWorx MD for EtherNet/IP 9357ENETMDAD3E RSNTWME3.EXE1604 SoftLogix 5860 1789L60 sftlgx58.60N/A A-B Panel Builder for STD PV's; E PV’s 2711ND3; 2711eND1 N/A – On Revs mediaN/A UltraWARE 2098UWCPRG N/A – On Revs mediaN/A DriveTools SP – includes DriveExecutive & DriveObserver 93034DTS01ENE N/A – On Revs mediaN/A DriveExplorer 93064EXP02ENE N/A – On Revs mediaN/A InView Messaging Software 2706PSW1 N/A – On Revs mediaN/A PicoSoft Pro 1760PICOSOFTPRO N/A – On Revs mediaN/A IntelliCENTER Software 2101AINTLCNTR N/A – On Revs media3305 2 Connected Components Workbench (when released) 9328CCWDEVENE ccw.exe2650 FactoryTalk Batch 60 Units – includes Material Track 9358FTB060ENE BCHBDL60.EXE,

UNIT01.EXE, MTRACK.EXE1422 FactoryTalk Historian Classic for Batch 9358BHIST02ENE BHIST2.EXE, Hist300.exe,

Histhauth.EXE1566 FactoryTalk Scheduler Pro 9358SCHENE RSSCHDAU.EXE, RSSCHCTP.EXE1567 FactoryTalk Scheduler Viewer 9358SCHVWENE RSSCHDVW.EXEPR

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1 Not FactoryTalk Activation compatible at this time, Legacy (EVRSI) activation only, by request only.2 We’re sorry, 24x7 support is not currently available for this product.


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Prefix Product Name* Catalog Number Activation Key Name1979 Emonitor (Enshare) Enterprise 500 Tag 9309ENSH500ENF emonensh.emt, emon0500.emt,

CMMSGWAY.EMT, emonrlst.emt, emontweb.emt, plantlnk.emt,emonchdb.emt, Emweblul.emt,emonanys.emt

1983 Emonitor/Odyssey Workstation 500 Tag(EMONITOR/OD BSC WRKST 500 NL)

9309ODBS500ENE emon0500.emt, emonodbc.emt,emonchdb.emt

1981 EMONITOR/ODYSSEY DLX FA 500 CN 9309ODDX500ENF emonoddx.emt, emon0500.emt,emonanys.emt, emonchdb.emt

2745 FactoryTalk AssetCentre 1000 Addtl Assets 9515ASTCAP1000E AC.TLK10002741 FactoryTalk AssetCentre Disaster Recovery 9515ASTDRROKENE AC.DRROK2918 FactoryTalk AssetCentre Machine Edition 9515ASTMCHEDENE AC.MACHED2849 FactoryTalk AssetCentre Process Device Configuration 9515ASTPRDCFENE AC.CFGINSTR2740 FactoryTalk AssetCentre Server 9515ASTSRVRENE AC.SERVER1745 1 RSEnergyMetrix Manager (8 meters) (w/ user-supplied MSSQL) 9307EM8MGRENE RSEM8.MGR1468 RSPower32 Works 9307RSP32WENE RSP32WKS.EXE1575 FactoryTalk Metrics Server 200 Workcell 9358PLTM2600ENE Pltm200.exe, PltmAuth.exe2557 FT Metrics/FT Historian Classic Single-User

Runtime Client License9358BIZ1C0PENE RSBWRTSU.EXE

2970 FactoryTalk VantagePoint 1 Named User Client 9521VPNL01ENE VPNmUser.lmt2941 FactoryTalk VantagePoint 3rd-Party Historian Connector 9521VPHSCENE VPLimit.hst2940 FactoryTalk VantagePoint 3rd-party Real-time Connector 9521VPRTCENE VPLimit.rt2997 FactoryTalk VantagePoint Database Connector 9521VPEMDBCENE VPLimit.db3129 FactoryTalk VantagePoint EMI Server (with user-supplied

MSSQL) – includes FT VantagePoint Dashboard Builder9521VPBEMSRVENE VPEMISRV.sys, VPOdbc.db,

VPMsSql.db, VPOledb.db, VPOracle.db, VPCalc.con,VPInc.con, VPTags.con, VPStore.inf, VPStore.pgn,VPFlash.pgn, VPTbldr.cln, VPReport.pgn, VPCalc.inf, VPNmUser.lmt, VPTags.inf, VPSqlclr.cln, VPFctTlk.con, VPInSql.hst, VPOSIPI.hst, VPProf.hst, VPDb.con,VPOpcHda.hst, VPOpcDa.rt

1634 FactoryTalk View Machine Edition Station RT 75 Displays – WIN 2K

9701VWMR075AENE RSVME.RUN

2524 FactoryTalk View SE Client 9701VWSCWAENE RSVSECLI.RW1688 FactoryTalk View SE Station Unlimited Display 9701VWSB000AENE RSVSE.MAX2556 FactoryTalk View Server Unlimited Display 9701VWSS000AENE RSVSESRV.MAX2529 FactoryTalk View Studio for FactoryTalk View Enterprise 9701VWSTENE RSV.STUDIO1564 FactoryTalk View Studio for Machine Edition 9701VWSTMENE RSVME.STUDIO2932 FactoryTalk ViewPoint 9522VWP50RENE FTVWPCLI.RO1421 2 KEPServer Enterprise 9301OPCSRVENE KEPSERVR.EXE1432 RSView32 Active Display Dedicated Client 9305RSVADDCENE RSVRADS.GCS1224 RSView32 Active Display Floating Client 9305RSVADFCENE RSVRADS.CLI1435 RSView32 Active Display Floating View Client 9305RSVADFVCENE RSVRADS.ROC1219 RSView32 Active Display Server 9305RSVADSENE RSVRADS.SVR1807 RSView32 Messenger Pro™ 9301MSGRPROENE RSVMSGR.PRO1474 RSView32 WebServer™ 9301RSVWSENE RSVHTML.SRV1212 RSView32 Works 100K 93012SE2500 RSVIEW.D70K


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1 Participants are licensed to use 1-install of the listed RSTrainer products regardless of the toolkit install-count purchased.


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Prefix Product Name* Catalog Number Activation Key Name2718 FactoryTalk Gateway Distributed 70000 w/RSLinx Enterprise 9355OPD2500LENE RSOPCD.700002794 FactoryTalk Historian ActiveView Client 9518HAVENF Aview.11528 FactoryTalk Historian Classic Server 70K 9358HSTS2500 Hist70k.exe, Histauth.exe2756 FactoryTalk Historian Site Edition Server – 2,500 RA Data Points 9518HSERA2K5 FHLD.2500, VPHstBdl.ext2762 FactoryTalk Historian SE Server – 500 3rd-Party Data Points 9518HSE3RD500 PTY3.500, VPHstBdl.extN/A FactoryTalk Historian ProcessBook Authoring Client 9518HPBENF N/AN/A FactoryTalk Historian DataLink Excel Reporting Tool 9518HDLENF N/AN/A FactoryTalk Historian BatchView Add-in 9518HBAVENF N/AN/A FactoryTalk Historian SQC ProcessBook Add-in 9518HSAENF N/A1647 FactoryTalk Transaction Manager COM+Connector 9356SQLCOMPLS RSSQLPRO.MTS2402 FactoryTalk Transaction Manager Pro 70K Tags 9356PRO2500 RSSQLPRO.70K2562 FactoryTalk Transaction Manager Standard 5K Tags 9356STD2350 RSSQLSTD.05KN/A Power & Energy Management Tools (PEMS Accelerator Toolkit) IASIMP-SP014-EN-C N/A – On Revs mediaN/A Kinetix Accelerator Toolkit IASIMP-SP004 N/A – On Revs mediaN/A PowerFlex Accelerator IASIMP-SP008A-EN-C N/A – On Revs mediaN/A Transim – Web-based engineering tool for drive simulations

for reflective wave and harmonic applicationsN/A N/A – On Revs media

N/A Dynamix Surveillance Accelerator Toolkit IASIMP-SP010 N/A – On Revs mediaN/A DataSite RTU Accelerator Toolkit IASIMP-SP011A-EN-C N/A – On Revs mediaN/A Water Wastewater Accelerator Toolkit IASIMP-SP012A-EN N/A – On Revs mediaN/A EtherNet/IP Capacity Tool N/A N/A – On Revs mediaN/A Integrated Architecture Top 50 Design Points N/A N/A – On Revs mediaN/A Safety Accelerator Toolkit SAFETY-CL002 N/A – On Revs mediaN/A Product Selection Toolbox: CenterONE, Current Program Updater PST-SG001E-EN-V N/A – On Revs mediaN/A Product Selection Toolbox: eCADWorks & eCADWorks Clipboard PST-SG001E-EN-V N/A – On Revs mediaN/A Product Selection Toolbox: Integrated Architecture Builder PST-SG001E-EN-V N/A – On Revs mediaN/A Product Selection Toolbox: MCS Star, Proposal Works, Rail Builder PST-SG001E-EN-V N/A – On Revs mediaN/A Product Selection Toolbox: Motion Analyzer & Motion Selector PST-SG001E-EN-V N/A – On Revs media1802 1 RSTrainer for RSLinx Software 9393-RSTLINX RST2KLNX.CBT1821 1 RSTrainer for ControlLogix Fundamentals 9393-RSTCLX RST2KCLX.CBT2052 1 RSTrainer for RSLogix 5000 – Project Configuration 9393-RSTLX5KPRJ RSTL5KPR.CBT1955 1 RSTrainer for RSLogix 5000 Software – Offline Programming 9393-RSTLX5KOFF RSTL5KOF.CBT1956 1 RSTrainer for RSLogix 5000 Software – Online Monitoring 9393-RSTLX5KON RSTL5KON.CBT1957 1 RSTrainer for RSLogix 5000 Software – Motion 9393-RSTLX5KMOT RSTL5KMO.CBT1678 1 RSTrainer for Hydraulics 9393-RSTHYD RST2KHYD.CBT1562 1 RSTrainer for RSLogix 5 Software 9393-RSTLX5 RST2K5.CBT1954 1 RSTrainer for FactoryTalk View ME – Applications & Displays 9393-RSTVMEPT1 RSTVME1A.CBT1993 1 RSTrainer for FactoryTalk View ME – Drawing Objects 9393-RSTVMEPT2 RSTVME2A.CBT1994 1 RSTrainer for FactoryTalk View ME – Interactive Objects 9393-RSTVMEPT3 RSTVME3A.CBT2806 1 RSTrainer for SLC 500 – Hardware Fundamentals 9393-RSTSLCHENE SLCHE.CBT2808 1 RSTrainer for SLC 500 – Programming Fundamentals 9393-RSTSLCPENE SLCPE.CBT2705 1 RSTrainer for RSLogix 500 Software – Offline Programming 9393-RST500OFENE RST500OF.CBT2709 1 RSTrainer for RSLogix 500 Software – Online Monitoring 9393-RST500ONENE RST500ON.CBT2711 1 RSTrainer for RSLogix 500 Software –

Documenting & Searching9393-RST500DSENE RST500DS.CBT

2910 1 RSTrainer for EtherNet/IP – Communications & Diagnostics 9393-RSTENET2ENE ENET2ENE.CBT2908 1 RSTrainer for EtherNet/IP – Hardware and IP Addressing 9393-RSTENET1ENE ENET1ENE.CBT2707 1 SPANISH: RSTrainer for RSLogix 500 – Offline Programming 9393-RST500OFESE RST500OF.CBT2473 RSTrainer Enterprise Edition for Student Manager 9393-RSTSMGRENF RST2KMGR.CBT

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2 Commercial Programs FAQQWhat is the objective of the Commercial

Toolkit Programs?

A The purpose of the Programs is to helpRockwell Automation systems integratorand machine builder customers to increasetheir profitability, effectiveness, andcompetitive edge by providing economicalaccess to the tools they need to integrateRockwell Automation products andtechnology and develop integrationsolutions for their customers.

QWhere do I find Program details?

A For Program information, please log-on tothe Partner (RS) Extranet at www.software.rockwell.com/extranet and access theChannel Programs page from the left-sidenavigation pane. If you do not already havean account, sign up for a login ID andpassword. On the extranet you will findinformation on the Programs, tools to help you with our products, your PartnerSummary Report, Newsletter Archives, andother details on our products and servicesthat are only available to Program Participants.If you haven’t had a chance to browse theextranet, please take a moment to do so, as extranet access is one of the benefitsprovided to you with Program participation.

QCan a customer buy multiple Toolkits?

A Yes, based on sales history and program type:Eligible participants can license the Toolkitwith 1-, 3-, 5-, 10-, 15-, 20-, 25-, 30-, 35-, 40-,45-, 50-, 75-, or 100-install increments ormultiples of those. As the install countincreases the cost per install decreases.

QWhat about software that a Programparticipant already owns?

A Program Participants that have existingsoftware purchased outside the Toolkitoffering can obtain a TechConnect contract.Furthermore, existing software can bebrought into support and resold to theircustomers. For more information go towww.rockwellautomation.com/support.

QCan I trade in existing software to get adiscount on the Toolkit offering?

A No, however existing software purchased atlist price may be resold to end customers tooffset Program costs.

QDo I need additional TechConnectcontracts for GML, PLC2 or PLC3software if the Toolkit license mycompany purchased includes support?

A No, if the Toolkit license your companypurchased includes support, you will have support for Motion, Drives, and Legacy PLC products with no additionalTechConnect contract.

QCan a company buy one Toolkit with 8-5 Phone Support and another Toolkitwith 24x7 Phone Support?

A No, all participants will need to purchase all of their Toolkits with matching supportlevels. Please see the Program Guide formore information.

QWill a participant be able to upgrade a standard Support option to 24x7,and/or PriorityConnect SystemsSupport at a later time?

A Yes. Please contact your local Distributor or Rockwell Automation sales office forpricing and availability.


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QWhat is Revs?

A Revs is a media set that contains the mostrecent Rockwell Automation softwareproduct revisions. Revs media is providedfor software product installation and updatepurposes, only to active participants of theRockwell Automation commercial toolkitprograms and authorized channel partners.• Revs is provided for your internal

development use only, and externalcustomer distribution is prohibited.Distribution to customers may result in program termination.

• You will have activations to the productsthat are included in the license typepurchased by your company (see yourContents document).

Please Note: The software provided on Revsis the property of Rockwell Automation andmay not be resold, transferred, or used in aproduction or manufacturing capacity.

QWho can use Revs?

A Revs is restricted to use by active participantsof the Rockwell Automation commercialtoolkit programs and authorized channelpartners only. External customer distributionis prohibited. Distribution to customers mayresult in program termination.

QWhen is Revs released?

A Revs is currently released annually to alignwith annual program renewals, and majorproduct revision releases.

QCan I use Revs to update my customers?

A No, that would violate the licenseagreement. Revs is provided to authorizedchannel partners for internal developmentuse only and is not intended for endcustomer use. Distribution to customersmay result in program termination.

QWhere can I find product release notesand system requirements?

A In the Help File of each product, or please see our website at http://www.rockwellautomation.com/rockwellsoftware/.

QWhat if a product revises between Revs releases?

A If you require software updates betweenRevs releases, you can download the latestrelease of the software online.

• Go to: http://www.rockwellautomation.com/support/ and selectDownloads/ Software Updates

• Select the software product to download• Enter your active license serial number

and registered software librarian name• Follow the download instructions

QWill I be able to activate all productscontained in Revs?

A No. Which products you can activatedepends on the contents of your license.Some products, such as RSTune, have third-party licensing restrictions prohibitinginclusion in internal development licenses.However, these products may be includedon Revs for update and demo purposes.

QHow are Rockwell Automation softwareproducts activated?

A Most Rockwell Automation softwareproducts no longer ship with a physicalmaster disk for activating software. Instead,these software products use activation filesgenerated by Rockwell Automation anddistributed over the Internet. Most off-the-shelf products use the new electronicprocess, called FactoryTalk® Activation.

QWhat is FactoryTalk® Activation?

A FactoryTalk Activation is part of the Rockwell Automation FactoryTalk ServicesPlatform. It allows FactoryTalk enabledproducts to be activated via files generated by Rockwell Automation over the Internet. Iteliminates the dependency on physical mediato initiate activation. As a result, softwareactivations can be delivered, distributed,stored, backed-up and moved electronically.

3 Revs and Activation FAQ


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Q What do I need to activate my software electronically?

A To activate your software electronically you will need:• A computer with an Internet connection

and web browser (or email, telephone, or fax capability).

• FactoryTalk Activation Manager software(the FactoryTalk Activation Managersoftware application is included on yourRevs media).

• The software serial number and productkey (printed on the Activation Certificatedocument, enclosed in a red envelopeincluded with the software media).

Q Who do I call if I need activation support?

A If you experience a hard disk failure or anactivation related problem, please contactRockwell Automation Technical Support at www.rockwellautomation.com/knowledgebase or by phone at440.646.3434. For local contact information,please see your user guide, or use ouronline Worldwide Locator.For more information about FactoryTalkActivation, visit our Activations Support site at:http://www.rockwellautomation.com/support/activations.html.

QWhere can I find Tutorials on FT Activation?

A You can find FactoryTalk Activation QuickStart Videos, instructions, and other toolsand resources on your Revs media.You can also access Quick Start videos, FAQs,tutorials, and view archived Q&As online atour Activations Support site, www.rockwellautomation.com/support/activations.htmland the Rockwell Automation Knowledgebaseat www.rockwellautomation.com/knowledgebase.

QWhat if I need help installing a product?

A Start with the Rockwell AutomationKnowledgebase for 24/7technical informationand assistance:• View technical/application notes• Obtain software patches• Subscribe for product/service email

notifications• Ask questions, and much more!Or contact our Support Center at 440.646.3434. For local contact information, please seeyour user guide, or use our onlineWorldwide Locator.

Q Where can I find product manuals and release notes?

A The Rockwell Automation Technical ReferenceLibrary is included on the Revs media, andcontains product manuals, technical notes,and Knowledgebase files for on-demandinstallation assistance. You can also visit ourwebsite at www.rockwellautomation.com/rockwellsoftware/.

Q What is the minimum version of theFactoryTalk Activation Tool I need touse with my Toolkit?

A FactoryTalk Activation Manager v3.30, which can be downloaded fromhttps://licensing.software.rockwell.com/.

Q Where can I get the latest FactoryTalkActivation Manager Tool?

A The FactoryTalk Activation Managerapplication is on your Revs media, and is also available online at https://licensing.software.rockwell.com/.

QHow is the Toolkit license activated?

A The Toolkit license uses FactoryTalk Activation.Activation files can be created with theFactoryTalk Activation Manager software orretrieved online from the Rockwell Automationlicensing site at https://licensing.software.rockwell.com/ and hosted to your localserver, machine, or a USB dongle.For help with activation, click Help in theupper right corner of the FactoryTalkActivation Manager, or visit our ActivationsSupport site at http://www.rockwellautomation.com/support/activations.html.

Q Is the Toolkit FactoryTalk ActivationConsidered “Concurrent”?

A Yes. Toolkits use a concurrent activation. In order to use a concurrent activation, youmust first install the FactoryTalk ActivationManager application which is included onRevs or can be downloaded from the web at https://licensing.software.rockwell.com.

Q What is a concurrent activation?

A A concurrent activation locks the softwareactivation to an Activation Server Computer.The Activation Server manages a pool ofactivations and shares them with clientcomputers over a network connection.

ion FAQ Revs and Activation FAQ


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QWill my Toolkit have one serial numberwith FactoryTalk Activation?

A Yes, you will have one serial number perToolkit catalog number ordered. A Toolkitlicense serial number includes individualactivation keys for the software productscontained in the bundle. Your Toolkit licensemay include multiple installs under thesame serial number depending on thenumber of installs purchased.

Q Can FTView Studio be borrowed in the Toolkit?

A Yes, the Toolkit license is concurrent so anybundled component in the Toolkit licensecan be borrowed.

Q Do I need to remove my old ToolkitActivations before I install the new ones?

A No, however, removing your expiring/expired toolkit .LIC file is recommended to reduceconfusion when setting up your server oradminstering your activations. If you don’tremove the old .LIC file, the old keys willdisplay in the same list as your new keys.Removing the old .LIC file will make viewingand adminstering your new keys simplerinside the FactoryTalk Activation Manager.

QHow do I borrow multiple activations?

A Activation files can now be borrowedindividually or as a group. If you want toborrow only activations that you specify,you can select the rows in the chart on theSelect Activations tab that correspond tothe software product for which you want to borrow an activation, and then click the Set Borrow Term button.To borrow all the activations listed in the charton the Select Activations tab, click the checkbox next to the Product column header. If anactivation listed in the chart does not supportborrowing it displays as “n/a.”

QWhat is the maximum borrow time for my activation(s)?

A Maximum borrow time for an activation is the expiration date. The FactoryTalkActivation Manager Borrow Activations dialoguses the expiration date of the activation asthe maximum borrow time by default.

When borrowing multiple activations at thesame time the maximum borrow time willbe the earliest expiration date found in thegroup of activations you are borrowing.

The Borrow Activation page will display theMaximum time activations can be borrowedfield using a Calendar, Days, and Hours format.

Q If I host my activations to a Dongle isthere anything special I need to do?

A The FactoryTalk Activation Manager(introduced in the v3.30 release) monitorsUSB dongle insertion and will trigger anActivation Server reread when a dongle is inserted. On reboot, the FactoryTalkActivation Manager will automaticallyreread the server after a pause to allow theOperating System to start required services.

Note that it is still possible for a Grace Periodto be started while the Operating Systemstarts these services. A Grace Period startedin this manner will automatically resolvequickly and does not require user interaction.

Revs and Activation FAQ


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Q I received an ”invalid serial number”prompt while installing the RSLogixproducts included in my Toolkit license.What should I do?

A Some products may require you to enter aserial number during the installation process,but may not accept your Toolkit serial number because the software product prefix is pre-loaded.If you receive an “invalid serial number”error during installation, please enter theproduct prefix followed by the last six digitsof your Toolkit license serial number tocomplete the installation process.For a complete listing of products & prefixessee the Installation Note – CommercialDevelopment Programs PDF on your Revs media, or visit the Revs page on our Extranet site.

QWhen I rehost my Toolkit license do Ihave to rehost each software activationindividually, or is there a way to rehostall the activations at once?

A Each Toolkit license purchased has a uniqueserial number, and you may have multipleinstalls depending on the number of installsyou purchased (1-install = 1 set of all productsincluded in the toolkit license bundle).Rehosting activations is a means of associatingan activation file with a different host ID.Rehosting an activation file deactivates anddeletes the activation file on the computerthat is hosting it.The number of installs tied to that activationfile determines how many installs are availableto be tied to a new host ID (rehosted).

Q I purchased two 25-install Toolkits andone 10-install Toolkit, so I have threeserial numbers with a total of 60 installs.How should I manage the installs usingthe FactoryTalk Activation Manager?

A Toolkits are available with install-counts upto 100-installs depending on the toolkittype and program eligibility.If you are currently licensing multiple toolkitserial numbers, it is highly recommended toconsolidate all of your Toolkit installs to asingle serial number to make managingyour activations easier. This will greatlyreduce the complexity of the Options filesince you would only manage a single serialnumber instead of multiple serial numbers.

Active participants may request consolidationof multiple active Toolkit serial numbers bycontacting the Channel Development Teamby email to [email protected].

Q Is it possible to open two instances ofRSLogix 5000, for example, one in v15and another in v16, using a singleFactoryTalk Toolkit activation?

A Yes, any two instances of differentRSLogix5000 versions opened on a singlecomputer will require only one activation as long as both versions in use supportFactoryTalk Activation.

QThe products in my toolkit don’t displayby name in the FactoryTalk ActivationManager. What do I need to do?

A Products included in the Toolkit license displaywith a generic name for the toolkit type withinthe FactoryTalk Activation Manager. This isnecessary to deliver all of the toolkit productkeys as a single serialized bundle.

To convert the generic Toolkit license nameto the individual product names, run theProduct-Name Updater Tool utility. This toolchanges the generic text string to the correctproduct name.

The Product-Name Updater Tool is includedon your Revs media, in the LicenseAdministration Tools & Resources directory.The PNUT can also be run from the web ordownloaded from the Partner (RS) Extranetat http://www.software.rockwell.com/download/extranet/manual/programs/toolkit_admin/@Comm_Lic_Res/ToolkitProductNameUpdaterTool.zip.

QAre there products that are excludedfrom the Toolkit?

A Yes. Some products, such as RSTune, havethird-party license restrictions and/or royaltyagreements that prohibit us from includingthem in the toolkit license. Products introducedmid-year may not be included.

To determine whether a product is includedin the toolkit license, please see the ToolkitContents listing included in your UserGuide, or on your Revs media.

n FAQ Revs and Activation FAQ


12

Q Is FactoryTalk Activation use supportedusing a Virtual Private Network (VPN)?

A Yes. Use of FactoryTalk Activation has beenverified over a VPN. However, Rockwell Softwarehas NOT qualified any specific VPN products.The VPN on its own shouldn't be a problemif it has reasonable bandwidth and isconfigured correctly; it should act as atransparent pipe into the network.

Important: Ports 27000-27009 need to beaccessible. There shouldn't be problemswith a VPN itself, but there may be issueswith a firewall implemented as part of theVPN connection that disables these ports.Contact your IT help desk if you are havingproblems getting this to work.

QWhen I click on REFRESH, the refreshtime to display my Toolkit Activationstakes about 10-15 minutes. Is there anyway to speed up this process?

A Slow refresh rates can be the result of badconfigurations or network issues. Even fiveminutes is longer than expected on a goodsetup with a good network connection.Expected refresh times of 30-40 seconds arerequired to refresh a list of 150 activations.

QCan I order additional Revs media?

A Yes. If you register additional sites for supportunder your program enrollment, you can nowpurchase additional Revs media for thosesites. The 9398-RSREVSADDER is availablefor purchase through your local distributor.

Please contact your local Rockwell Automationsales office or authorized distributor forlocal pricing and availability.

QWhat if I have a customer using aproduct version that doesn’t supportFactoryTalk Activation?

A Active Participants can request EVRSIactivation to support legacy versions bysubmitting the Legacy Activation RequestForm available on the Partner (RS) Extranet.

Participants can identify which products are needed and activations will be built andsynchronized with the active toolkit licenseexpiration date.

QWhen do I need to use “Refresh?”

A Refreshing the server causes it to noticerecent changes such as new or movedactivation files.

FactoryTalk Activation Manager shouldautomaticallly detect dongle insertion andcause the server to re-read activation files.FactoryTalk Activation Manager also detectschanges to the activation files or theirconfigured paths and issues re-reads inthose cases.

While the Refresh button can be used to checkfor any changes while the activation servercontinues to run, it is there as a precaution,and, in general, its use should not be required.

QKB TechNote 51962 – RSTrainer installedfrom Revs crashes without error message.

A This is a known conflict between some RSTrainerexe files and the toolkit activation. The followingRSTrainers are affected by this issue:• RSTrainer for RSLogix 5000 – Project

Configuration• RSTrainer for RSLogix 5000 – Motion• RSTrainer for RSLogix 5000 – Offline

Programming• RSTrainer for RSLogix 5000 – Online

Monitoring

Your Revs media contains the fix for this issue,see Computer Based Training\RSLgx5000\FixProcedures on your Revs media.

Revs and Activation FAQ


13

Phone NumbersPlease contact Rockwell Automation TechnicalSupport by phone at 440-646-3434 in the Americas,or see a list of international numbers by countryand region on page 23, this guide. For local contactinformation, you can also use our WorldwideLocator available online at www.rockwellautomation.com/locations.

Please use your designated AuthorizationNumber (and phone number if you purchasedPriorityConnect Systems Support) when callingfor support. These numbers can only be used forsupport issues regarding products included inthe Toolkit Program support offering.

Standard phone support hours are 8am-5pm M-Fin the time zone of the primary participant locationunless a 24x7x365 support level was purchased.*

If the Toolkit license your company purchasedincludes Support, you will receive an e-mailcontaining your toolkit support entitlementinformation and credentials via PDF attachmentfollowing the toolkit order shipment. The PDF isformatted to print directly onto Avery StockNumber 5371, so you can print cards to carry with you and/or distribute electronically to your engineers who use the Toolkit software.

The eWallet Cards PDF will also be posted underMyStuff in your Knowledgebase Profile. Pleaseallow 10-14 days for receipt. The registeredparticipant site will be able to use the Toolkitserial number to obtain support in the interim.

• You may also verify your Support AuthorizationNumber, Toolkit serial number, and registeredparticipating site information online by accessingyour Partner Summary Report on our extranetsite at www.software.rockwell.com/extranet/programs/spqinfo.

* Phone Support is not available on the followingRockwell Automation recognized holidays unless youhave purchased a 24x7x365 support option:

• North America: New Year's Eve, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and day after), Christmas Eve, Christmas Day

• Latin America: New Year's Eve, New Year's Day, Christmas Eve, Christmas Day.

• All other regions: Contact your local Rockwell Automationsales office.

4 Phone Supportn FAQ


14

Phone Support ContinuedWhen You Call for SupportPlease see the Direct Dial Menu on the followingpage, this guide. Use the Direct Dial codes toroute your call directly to the appropriate productsupport specialist. The automated call tree willprompt you as follows:

1. If you have an existing case number for whichyou need additional support, enter the numberusing your phone keypad. Your call will be routedto the phone support specialist associated withthe case for continued support; if they are notavailable you will have the option to leave avoice mail for that specialist or talk to the nextavailable specialist.

2. If you do not have an existing case number,select the product for which you need support.After entering the above information your callwill be answered directly by a support specialist,who will ask for the following:

1. (a) Support program authorization number (you can find this in your Toolkit Order Summary e-mail, or access your Partner Summary Report on the RS Extranet at www.software.rockwell.com/extranet/programs/spqinfo).

(b) If your authorization number is not easily accessible, you will be asked for your nameand company site location

2. Product name(s), description and series/revision/version number

3. System configuration and components (operating system, etc.)

4. Sequence of events leading up to the problem/question

5. Complete error message including text and numbers

If the problem is not resolved during the initialcall, our support specialist will research the issueand call you back with additional informationalas soon as possible.

Communicating the Urgency ofYour SituationThe urgency of your situation should becommunicated to the phone support specialistat the beginning of the call. Please categorizethe situation into one of the following levels:

NORMAL – Questions involve problems orissues that have minimal or no immediateimpact on your operation or business. It isacceptable if the problem is not resolved onthe initial call.

HIGH – Questions involving problems or issuesthat have a direct impact on your operation orbusiness. The system or process remainsoperational, but not with full capability. A highdirect situation requires immediate or same day resolution. (Depending on the nature of the inquiry, same day resolution may not be possible).

DOWN – The system or process is down andrequires immediate response.

In down situations, a support supervisor/manageris automatically notified. When necessary, wewill leverage additional technical support andengineering resources to resolve the problemquickly. To provide complete resolution to the problem, the customer must implementtechnical support recommendations and mustbe available for immediate follow-up. Shouldeither of these not occur, the problem might be downgraded.


Direct Dial MenuTo reduce call tree navigation, enter the three-digit direct dial code from the tables below when you call for support. Your call will be routed directly to the appropriate product support specialist.

Phone Support Continued

DIRECT DIAL MENU Direct Dial Code

ActivationSoftware activations, Copy protection 010ControllersControlLogix, FlexLogix, RSLogix 5000, Safety Processor,Communications, Associated I/O and Instruction Set

100

CompactLogix, RSLogix 5000, Communications, Associated I/O and Instruction Set

101

PLC-2, 3, & 5, and 5/250 Processor, Communications &Associated Programming Software, I/O & Instruction Set

102

SLC 500, MicroLogix Processor, Communications & Associated Programming Software, I/O & Instruction Set

103

Pico Controller, Associated Software and Instruction Set 104Softlogix 5 & 5800, RSLogix 5000 Emulate, Communications,Programming Software, I/O and Instruction Set

105

Automax, Automate, Shark 106Power Monitor, RSPower 107RSTestStand 108Process Logix 109VisualizationFactoryTalk View SE, RSView SE 200RSView 32 201FactoryTalk View ME, RSView ME, PanelView Plus andPanelView Plus CE

202

PanelView Classic, Standard, Enhanced Terminals and PanelBuilder Software

203

PanelView Component 204Message Displays 205Industrial Computers and Monitors 206NetLinxDeviceNet, ControlNet, Ethernet Associated RSNetworx Software

300

RSLinx Classic, RSLinx Enterprice and Factory TalkGateway

301

Communications Cards, 1784-PCMK, PCD, PCC, PKTX, KT, KTX 302Rockwell Automation Network Switches (Managed and Unmanaged)

303

Remote Access Dial-in Modems 304MotionControlLogix Motion, Interface Cards and Associated Software

400

Kinetix and Ultra Servo Drives and Motors and Associated Software (includes Ultra 3000, 100, 200)

401

Ultra Servo Drives with DeviceNet 402Ultra 5000 4031394, S-Class, GML Commander 404CNC Motion 7100, 7300, 8200, 8400, 8600, Bandit, 9 Ser./PC9

405

Elecrocraft Servo Drives and Motors 406IMC Motion(121, 123, 110, ODS Software), HSRV, HSTP 407AB Legacy Servo Drives (1387, 1388, 1391, 1392), 8720 4081398 PDM Ultra Plus, IQ2000 / 5000 with GML Ultraand IQ Master Software

409

DIRECT DIAL MENU Direct Dial Code

Drives and MotorsPowerFlex 70/700 - PF70, PF70EC, PF700VC 500PowerFlex 4/40 - PF4, PF4M, PF40, PF40P, PF400 501PowerFlex 755 502Comm Networks - Drives with any communicationmodule except the Cnet or any PF700S drive

503

AC Legacy -1302, 1326, 1329I, 1330, 1331, 1332, 1333, 1334,1335, 1336(Classic), 1340, 1341, 1350, 1351, 1352, 161, 3400

504

AC Vector - 1336T (Force), 1336E (Impact) 505Plus/Plus II - 1336S (Plus), 1336F (Plus II) 506160/1305 507700S 508ControlNet - Drives with Cnet except the 700S 509Application - Presales calls 510DC Drives - 1395, 1397 and PFDC 511Reliance 512Medium Voltage 513Motor Products 514Data Management SoftwareFactory Talk Asset Center, RSMacc 600RSBizware (Historian Classic, PlantMetrics, Scheduler) 601Factory Talk Historian SE 602Factory Talk Transaction Manager, RSSQL 603Factory Talk Batch, RSBatch, eProcedure, Material Track,Campaign Manager

604

Factory Talk Production Centre 605PMX 606Integrated Condition Monitoring (Entek)XM, Enpac, Datapak Enwatch, Emonitor,Enshare, RSMACC Enterprise Online, 6600, Sensors

700

Industrial Control ComponentsNEMA and IEC Motor Control Products (Contactors, Overload Relays, Starters, Pushbuttons, Terminal Blocks,Disconnect Switches, Transformers, Circuit Breakers,Control Relays and Timers)

800

Condition Sensing Switches (Pressure, Temperature,Float, Rotating Cam, and Speed Sensing)

801

Signaling Devices 802Distributed Starters (Armorstart) 803Solid-State Soft Starters (SMC's) 804Electronic Motor Protection (E1 Plus and E3 Overload relays, 825-M and 825-P Motor Management Systems

805

Power Supplies 806Temperature Controllers (Bul. 900TC) 807Machine Alert Products (Bul. 809, 810, 813, 817, 819,1409, and 1410)

808

Sensors and Connection Systems 809Safety 810Centerline Motor Control CentersCenterline Motor Control Centers Sales Support 900Centerline Motor Control Centers Hardware Post-SalesTechnical Support

901

Centerline Motor Control Centers Configuration Software (CIRCE or CenterOne)

902

Centerline Motor Control Centers DeviceNet or IntelliCENTER Software Support

903

ntinued

15


16

5 Online SupportIntroducing the KnowledgebaseThe Rockwell Automation Knowledgebase is your online resource for technical information, support and assistance. Increase your productivity by finding solutions to technical questions more quickly –saving both time and money.

Maintained by the same engineers who provide your TechConnect support, the system is updatedwith the hardware and software solutions from actual support service tickets. For additionalinformation about the Knowledgebase, refer to the service profile, GMSC10-PP017_-EN-P.

Create an Account(View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video2.html)

To begin using your TechConnect Support contract, you need to create an account.

1. Navigate to http://rockwellautomation.custhelp.com/app/utils/login_form

IMPORTANT NOTES:

• Use your email address as your user name and anything you want as a password.

• Enter your support authorization number into your account profile to gain full access to allKnowledgebase documents and features. You can locate your support authorization number on your e-Wallet Cards, or by accessing your Partner Summary Report located on the Partner (RS) Extranet at:www.software.rockwell.com/extranet/programs/spqinfo.

2. Click here to createyour account.

3. Specify a username,password and yourTechConnectauthorization numberwhen prompted.


17

Online Support ContinuedUse the KnowledgebaseYou can use the Knowledgebase to:

• search for information using the Search Answers feature, accessing all Knowledgebase tech notes

• join forum discussions to find answers to common product issues or share ideas with your peers

• request answers directly from a technical support engineer using the Submit a Question or Live Chat features

Search for Answers(View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video3.html)

To find a solution to a particular product issue:

2. Phrase your questionjust as you would whenspeaking to a TechnicalSupport engineer overthe telephone.

1. Select ‘Search Answers’

Results are returnedbased on key words,frequency of use andhow well customers haverated each document.Those with the highestrelevance to your question are returned first.

Knowledgebase answerscan include configurationdiagrams, sample code,and other application-specific data.


18

Online Support ContinuedJoin User Forums(View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video6.html)

Our forum community offers peer-to-peer support on a wide range of topics. You can search for an answer, offer a solution, or start your own forum discussion.

Select ‘Forums’ / ‘Answers’

You can post questionsto which other users can respond.

You can search Forums.


19

Online Support Continuedontinued

Use the Submit a Questionfeature to email a questionon a specific product to aTechnical Support engineer.

Submit Questions(View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video4.html)

The Submit a Question feature lets you email a question on a specific product to a tech support engineer.

Search the forums.

View usage statistics.

IMPORTANT NOTE: The ‘Submit a Question’ feature is only available when you have entered yourTechConnect Support authorization number into your account profile as described on the first page.

If you need immediate assistance, do not submit an online support request. Instead, call the telephonenumber listed on your e-Wallet Cards (you must have purchased a toolkit with one of our available phonesupport options to qualify for phone support).

The Knowledgebase does a preliminary search returning answers to your question. If you do not find theinformation you want, click "Finish Submitting Question". Your question is assigned a service ticket number.Our targeted email response time is 24 business hours.


20

Online Support ContinuedChat Live(View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video5.html)

Live Chat offers real-time support from our technical support engineers. Live chats are ideal for resolvingissues wherever you have Internet access.

1. Select ‘Live Chat’.

3. Click on ‘SubmitRequest’ to launch achat window. You cancontinue to search theKnowledgebase whilewaiting for an engineerto respond.

2. Select the product for which you needsupport.

4. Your chat occurs in a separatebrowser window. You can attachfiles, and exchange links. Followinga chat, you can print, email orsave it and reference it later inyour My Stuff tab.


21

Online Support Continuedontinued

You can download yourTechConnect Supportagreement Welcome Kit,review live chat transcriptsand responses to yourquestions, set up productnotifications, manageyour favorite answers,and update your profileand search preferences.

Organize Your Stuff (View Demo online at http://progressive.powerstream.net/008/00100/knowledgebase/knowledgebase_video7.html)

My Stuff acts as your personal information library.

You can subscribe toreceive proactive productnotifications via email.Simply select the productor category of interestfrom the drop-down andclick on ‘Add Product’ or ‘Add Category’.

You will then receive aweekly consolidated emailwith links to all new orupdated tech notes withinyour area of interest.


22

6 Product UpdatesObtaining UpdatesYour Toolkit license contains the most recentRevs release. Revs is updated annually to alignwith major product revisions and annual renewal.However, if you need updates between Revsreleases, your Toolkit Support agreement enablesyou to download software updates via the webfor the products included in your Toolkit license(see page 24).

Your Toolkit serial number and the name of theregistered software librarian are required todownload update files. You can verify yourregistered serial number and librarian name onlineby accessing your Partner Summary Report onthe Partner (RS) Extranet at http://www.software.rockwell.com/extranet/programs/spqinfo.

1. To download a software update, go to: http://www.rockwellautomation.com/support/webupdates/

a. Select the software product to download

b. Enter the serial number and registered software librarian name for the Toolkit license

c. Follow the download instructions

2. To download a flash firmware update, go to: http://support.rockwellautomation.com/controlflash (follow steps a-c above).

System Requirements forDownloading Updates1. Rockwell Automation Online Account

(see section 5)

2. Internet Explorer 5.5 or higher (with 128 bit encryption/cipherstrength)

3. High Speed ConnectionAn Internet connection via Cable, DSL orcorporate network is recommended. Averagedownload speed is 5 minutes except duringpeak hours (11am - 3pm EST). Some productdownloads are available in .zip files, whichrequire the WinZip application (included withMicrosoft XP OS).

Obtaining Additional ProductManagement InformationUse the websites below to obtain additionalinformation about Rockwell Automation products.

Allen Bradley Step Forward Upgrade Programs:www.ab.com/stepforward/

Current Software Revision Chart:www.software.rockwell.com/corporate/revs

Software Registration Transfer:www.software.rockwell.com/support/regtrns

Remote Support Programs:www.rockwellautomation.com/services/remote

Partner (RS) Extranet:www.software.rockwell.com/extranet/programs

FactoryTalk® Activation SupportIf you experience a hard disk failure or anactivation related problem, you should contactRockwell Automation Technical Support athttp://www.rockwellautomation.com/support,or by phone at 440-646-3434. See this Guide for a list of international numbers by country andregion, or use our Worldwide Locator online athttp://www.rockwellautomation.com/locations.

Get Activation Support without picking up thephone! Online activation support, includingQuick-Start Videos, Live Chat, Reference and FAQdocuments, and Activation Forum is available onthe Rockwell Automation Knowledgebase. Go tohttp://www.rockwellautomation.com/support/activations.html.

You can also find Instructions, demos, Quick-StartVideos, FAQs, and more information on FactoryTalkActivation on your Revs media, and on the Partner(RS) Extranet at http://www.software.rockwell.com/extranet/ftservices/.


23

The Technical Reference Library includes acomprehensive, portable electronic library ofRockwell Automation publications anddocumentation to help you install, configure, and operate automation technologies. The collection consists of two components:

DataDisc Technical publications and manuals (.pdf format).

The Rockwell Automation KnowledgebaseTechnical notes, Frequently Asked Questions,sample programming code, known productanomalies (and workarounds), applicationnotes, general documentation, error codeexplanations, links to hot fixes and othersupport-related information.

The Technical Reference Library is included onyour Revs media. To purchase additional copiesof the Technical Reference Library on DVD, contactyour local Rockwell Automation distributor orsales office (catalog # 9392-TRCDRSENE).

Technical Reference Library Features:• Auto-run utility

• Standalone or network installation options

• User-friendly, browser-based interface

• Complete search capabilities (productgroup/family, keyword or Tech Note ID;Knowledgebase only)

• Multiple print options – print full or partialpage, an entire technical note or entirepublication (text and graphics)

• Hyperlinks to our Knowledgebase and manualswebsites for access to newly releasedpublications and technical notes

• Automatic installation of Microsoft InternetExplorer (if not already installed)

• Copy and paste capability to other documents

• Multiple language versions (DataDisc only)

7 Technical Reference Library

8 Adding SitesSupport for the Toolkit suite of products isavailable for the registered participating location.Support can be extended to additional sites byregistering those locations for Multi-Site ToolkitSupport. Note: Support hours of coverage isdetermined by the time zone of the primaryparticipant site location. Multi-Site Support forlocations across multiple time zones requires the purchase of a 24x7 Toolkit Support Option.Please use the same company name whenregistering additional locations.

To register additional sites for support, completethe Multi-Site Toolkit Support Request Formavailable online from your Program web page on the Partner (RS) Extranet at www.software.rockwell.com/extranet/programs/programs.cfm.

• Registered locations can be verified online byaccessing your Partner Summary Report on the Partner (RS) Extranet at www.software.rockwell.com/extranet/programs/spqinfo.

IMPORTANT NOTE: The primary participant site is responsible for administering the Toolkit(s) and will be the only site to receive Toolkit registration andProgram benefits such as discounts, Revs updates, etc.


24

9 Supported ProductsToolkit SupportIf the toolkit license your company purchasedincludes support, your support agreement entitlesthe registered participant site to receive technicalsupport that covers the product families definedwithin the Toolkit, and associated hardware*.

Automation ControlProgrammable Controllers – ControlLogix,FlexLogix, CompactLogix, PLC-5, Automax PLC,SLC 500, MicroLogix, SoftLogix5800, SmartGuard 600, GuardPLC

Operator Interface – PanelView, PanelView Plus,PanelBuilder, FactoryTalk View ME (formerlyRSView ME), Portable HMI, RediPanel, InView,Dataliner, DTAM, Industrial Computers

Distributed I/O – Flex I/O, POINT I/O, Block I/O,Expansion I/O, Remote I/O

Networks – DeviceNet, ControlNet, EtherNet/IP,DH+, DH-485, RSLinx Lite, RSNetworx

Related Software – RSLogix, RSGuardian,RSLadder, RSEmulate, RSMACC Server, Change Management & Network Health

Condition Monitoring – XM Modules, Auto AssetManagement & Online Condition Monitoring

DrivesPowerflex Series (excluding 7000), 1395, 1397, 1365,1336E, 1336T, 1336R, 2364E NRU, 2364F RGU,2362F, 2362H, 2362L, 2362M, 2362N, 2362Q 700Common Bus, 2362S 700S Common Bus,1336Plus, 1336PlusII, DC2, DC3, FlexPak 3000,FlexPak Plus, GV3000, GV3000/SE, GV6000,LiquiFlo, LiquiFlo 1.0, LiquiFlo 1.5, LiquiFlo 2.0,MD60, MD65, MinPak Plus, SP500, SP600

Industrial Motion Control ProductsRack-based Motion Products – SLC (1746-HSRV,1746-HSTP), ControlLogix (1756-M02AE, M08SE,M16SE, M03SE, M02AE, M02AS, HYD02, 1758M04SE)

Servo drives – Kinetix 2000, Kinetix 6000, Kinetix 7000, Ultra100, Ultra200, Ultra3000,Ultra5000, Ultra1500, 1394

Programming software – SoftLogix5800, GML Commander, UltraWARE, UltraMaster

HMI/Communication SoftwareRSView32Works and Runtimes, FactoryTalk ViewME/SE (HMI/Communication Software), Factory TalkViewPoint, RSLinx (Professional, OEM, Gateway),RSTrend, FactoryTalk Gateway

Information SoftwareFactoryTalk Transaction Manager (formerly RSSql),FactoryTalk Historian (formerly RSBizWare Historian),FactoryTalk Scheduler (formerly RSScheduler),FactoryTalk PlantMetrics (formerly RSBizWarePlantMetrics), FactoryTalk AssetCentre,FactoryTalk Portal, FactoryTalk Integrator,FactoryTalk VantagePoint

ApplicationRSWire, RSData, RSLogix Frameworks,Automation Desktop, RSJunction Box, RSTune,IntelliCenter, RSLinx C SDK, RSTrainer

Process SoftwareProcessPak, FactoryTalk Batch (formerlyRSBizWare Batch), eProcedure, MaterialTrack,FOUNDATION Fieldbus (1757, 1788)

Arena SoftwareArena Basic Edition

IMPORTANT NOTE: If a Rockwell Automationproduct is not listed above, please contact yourlocal Rockwell Automation distributor sales officefor support options.


25

Service LevelIf you purchased the Toolkit license with one ofour available support options your license includesSupport* for the registered participant site. If youwould like to upgrade your Support service level(e.g., DirectConnect to PriorityConnect, or 8-5 to24x7), please contact your local Rockwell Automationauthorized distributor or Rockwell Automationsales office. Support upgrade is available for anadditional charge.

Technical Phone SupportReal-time assistance for installing, configuring,troubleshooting and diagnosing problems; basic programming instruction and best-practicerecommendations. Standard phone support hours are 8:00 am to 5:00 pm Monday-Friday (in time zone of the primary participating location)for TechConnect Support. Extended coverage(24x7x365) is available for an additional charge.

24x7x365 Phone SupportIf your PriorityConnect/DirectConnect supportoption includes 24x7x365 coverage, you canaccess technical support through the designatedphone number provided in your Toolkit OrderSummary Email, 24 hours a day, 365 days a year(for eligible products). Some escalation proceduresmay be different during non-business hours (5 pm - 8 am in time zone of the location coveredon your support agreement).

For additional information on the specificfeatures of our phone support programs, visit http://www.rockwellautomation.com/services/phone/ or see the applicable programguide on our extranet site at www.software.rockwell.com/extranet/programs/programs.cfm.

* Phone Support is not included with eConnect Support

* Phone Support is not available on the followingRockwell Automation recognized holidays unless a 24x7x365 support level was purchased:

• North America: New Year's Eve, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and day after), Christmas Eve, Christmas Day

• Latin America: New Year's Eve, New Year's Day, Christmas Eve, Christmas Day.

10 Upgrade Optionsucts


26

11 International NumbersThis User Guide is designed for global use. For locallanguage information or support you may callthe Customer Support number for your country.If your country is not included in the followinglist, please call the number listed for your region.

Region/Country Telephone NumberAsia Pacific +613.9896.0575

Australia 1.800.809.929China 1.080.0610.0327India +91.11.216.9085Japan 00.44.2261.2142Korea 0030.833.0004Malaysia 1800.80.4851New Zealand 0800.27.27.25Singapore 800.186.1028Taiwan 0080.133.3332Thailand 001.800.3314.0008Viet Nam +66.2.936.1500

Europe, Middle East & AfricaEMEA +32.2.663.0600Austria +43.732.38.909.99Bahrain +971.4.321.1814Belgium +32.2.716.84.11Czech Republic +420.221.084.002Denmark +45.70.110.109Finland +46(0) 771 219219France +33.825.30.31 32Germany +49.2104.960.630Greece +39 0230 249 577

+39 0230 249 578Iceland +45 43 46 6006Ireland +44.870.241.1802Israel +39 0230 249 577

+39 0230 249 578Italy 199.119.900 (Brescia,

Milano, Padova)199.119.922 (Bolognia, Napoli, Roma, Torino)

Luxembourg +32 (0)2 716 84 11

Europe, Middle East & Africa (continued)Magyarorszag +43 (0) 732 38909 99(Hungary)Mauritius +27 (0)860104373Netherlands +31.297.543.543Nigeria +27 (0)860104373Norway +45 43 46 6006Poland +48.22.32.60.707Portugal +34 (0)93 295 90 00Romania +420 (0)284 015 911Slovakia +421.2.4058.1700South Africa +27.11.654.9700Spain +34.0902.309330Sweden +46.0771.219.219Switzerland +41.62.889.7777

0844.84.84.11 (Deutschland)0844.84.84.12 (Français)0844.84.84.13 (Italiano)0844.84.84.14 (English)

Tanzania +27 (0)860104373United Arab +971.4.321.1814EmiratesUnited Kingdom +44.870.241.1802

Latin America +440.646.3434Argentina 800.666.0320Brazil +55.11.3618.8800Bolivia +54.11.5554.4000Caribbean +1.787.706.3940Chile 800.53.0012Colombia 01.800.700.2107Costa Rica, 0800.013.1215HondurasMexico 001.888.365.8677Nicaragua, +506.262.5495Panama 001.800.203.3475Paraguay +54.11.5554.4000Peru 0800.535.36Uruguay +54.11.5554.4000Venezuela 800.1.00.3062

USA & Canada +440.646.3434


27

12 RSTechED

Rockwell Software offers RSTechED, an annualtraining event that helps you learn more about thelatest Rockwell Automation products and technologysolutions. Attendees exchange best practices,and gain an in-depth understanding of howRockwell Automation Integrated Architecture™ is information-enabling companies across the globe.

As a program participant, you are invited andencouraged to attend RSTechED, and yourcompany may be eligible to receive a half, whole,or multiple paid seats for the event (eligibility isbased on program type, toolkit license, andnumber of installs purchased). * Please refer toyour Program Guide for seat eligibility information,or access your Partner Summary Report on ourextranet site at www.software.rockwell.com/extranet/programs/spqinfo to verify seat eligibility.

RSTechED is a training event for end-users, systemsintegrators, distributors, partners, OEMs, andRockwell Automation sales personnel. Each year,attendees gather from around the globe to learnhow their peers tackle day-to-day challenges.

The goal of RSTechED is to provide each attendeethe opportunity to explore Rockwell Softwaresolutions from beginner level overviews to in-depth,advanced hands-on labs, all while networkingwith industry peers.

This event brings together diverse positions withinorganizations such as IT, plant, operations andmaintenance managers, all hailing from companiesof different sizes and market niches across the globe.Join the interactive atmosphere that featuresunedited debate and noncommercial dialogue onthe most current and compelling plant-floor issues.

Hear how the latest Rockwell Automation offeringscan help your business and your customersoperate with unparalleled efficiency. Questionsanswered by experts. Listen to presentations givenby Rockwell Automation leaders, as well ascustomers and industry experts within a relaxed,informal atmosphere.

Attend lab sessions for valuable hands-on productdemonstrations. Interact with Rockwell Automationpartners and end-users to actively identify anddevelop best practices. Review FactoryTalkimplementations and discover new approachesto solving application challenges. Participate incommercial and technical discussions, andcustomer application stories.

For more information on RSTechED, visit ourwebsite at www.rockwellautomation.com/events/rsteched/.

* Note: Free-of-charge seats are non-refundable, non-transferable, and non-assignable. You maypurchase additional seats for this event at thepublished event price through the online RSTechEDregistration portal at www.rsteched.com during event registration.

Premium Education. Proven Results.

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13 Knowledge Network

Online Learning Series for PartnersTravel budget cut? Need more information on Rockwell Automation software products,productivity tools, and partner resources? Stayinformed from the comfort of your own desk!

The Knowledge Network is an online learningseries designed to help keep you up to date onthe latest products, technologies, and productivitytools throughout the year.

This series is intended to improve competencyand transfer knowledge to our PartnerNetwork™,Authorized Distributors, and Rockwell Automationsales. All webcasts are delivered via WebEx andtele-conference, and most are one hour in length.

Each session also includes an interactive Q&Aperiod to help you maximize your learningexperience. Visit our Extranet site to view ordownload a schedule of upcoming sessions,including session logon & tele-conferenceinformation, available only to channel partners.

Go to www.software.rockwell.com/extranet/know

On-Demand ArchiveMiss the live presentation? Spend time betweenprojects increasing your technical proficiency bytaking advantage of the Knowledge Network On-Demand Archive.

All session presentations are recorded and archivedon our Extranet site for convenient, on-demandviewing or download at a later date.

Encourage your development engineers to makethe most of valuable down-time by learningabout the latest products, tools, and technologiesfrom Rockwell Automation that can help youincrease your profitability, effectiveness, andcompetitive edge.

To browse the On-Demand Archive, go towww.software.rockwell.com/extranet/know/archives


Documents

Enterprise Toolkit & Support User Guide