Enterprise Information Systems

Ebtisam AlHarthi

Learning Objectives

*Learn the basic concepts in enterprise information systems.

*Determine how to extract information needs for a DSS.*Compare features and capabilities of EIS and DSS.

*Learn the relationship between and amongst business intelligence/DSS systems.

*Understand the capabilities of enterprise information portals.

*Examine supply chain management issues.*Discuss customer relationship management concepts.*Understand how the Web impacts EIS, and vice versa.

*Describe how EIS has improved decision making.*Learn emerging and future EIS.

Enterprise Information Systems

*Executive information system - Computer system that allows executives

access to management reports* Drill-down capabilities

* User-friendly

*Executive support systems- Comprehensive executive support system

Includes communication, officeautomation, analysis support, business intelligence

*Enterprise information systems -Corporate-wide system

- Not restricted to executives - Business intelligence

Information Flows

-Internal information from functional units

-External information from Internet, news media, government

* Environmental scanning

CHARCTERISTICS AND CAPABILITIES OF EXECUTIVE SUPPORT SYSTEM

Ebtsam AlAmri

Capabilities of Enterprise Information System

Drill-down paths-Provide details of any summarized information

-Supported by star or snowflake schemas

Critical success factors-Strategic, managerial, or operational

-Sources: organizational, industrial, environmental

Types of information monitored:•Key problem narratives•Highlight charts•Top level financials•Key factors•Detailed key performance indicator responsibility reports

Capabilities of Enterprise Information System

Status Access-the latest data of key indicators can be accessed at any Time via network.

AnalysisAnalytic Capabilities  are available in executive  system  information

Exception reporting -based on the concept of Management by exception

Navigation of informationLarge amounts of data can be analyzed

Audio and VisualUse of colors and sounds

CommunicationsE-mail, news groups, call for a meeting.

Characteristics of Enterprise Information System

Quality of information -produces correct information -produces complete & validated information

User interface - Allows secure &confidential access to information - Has short response time

Technical capability provided -Access electronic mail -provides forecasting

COMPARING AND INTEGRATING EIS AND DSS

Comparing EIS to DSS

DIMENSIONEISDSS

FocusStatus access, drill down.

Analysis , decision support.

Typical usersSenior executivesAnalysts, managers ,professio

nals

Type of informationNews items, competitors, demand

reports

Information supporting specific

situations

Model baseLimited built in function

The core of the DSS

Principal useTracking & controlPlanning ,

organizing & controlling

8.7 EIS , DATA ACCESS , DATA WAREHOUSING,OLAP,MULTIDIMENSIONAL ANALYSIS,PRESENTATION, AND THE WEB

Sara AlBaadi

Data warehouses are used as the single data sources for EIS

Once data are accessed and provided, analysis and display become important .

• Combination of multidimensional analysis with OLAP allow to display data in

- Spreadsheets and graphics formats - slice-and-dice - Web-ready

EIS Data Access and Use

Enterprise Portals

is a framework for integrating information, people and processes across organizational boundaries

– Integrate internal applications with external applications

– Web-based interface

Enterprise Portals

Most reasons for deploying an Enterprise information Portals (Corporate portals) include:

• Distributing information more effectively• Encouraging collaboration work• Managing content and information• Integration with enterprise application• Supporting customer and suppliers and

partners• Improving internet administration• Reducing training cost

8.8 SOFT INFORMATION IN ENTERPRISE SYSTEM

Soft Information

Soft information is “ fuzzy, Unofficial,Intuitive , subjective , nebulous , implied , and

Vague . “

• It broken down into the following categories :– Predictions and speculations (78.1%)

– Explanations and justifications (65.6%)

– News reports and external data sources (62.5%)

– Schedules and formal plans (50.0%)

– Opinions and feelings (15.6%)

– Rumors and hearsay (9.4%)

Organizational Decisional Support Systems(ODSS)

Ahood AlGhtani

Organizational Decisional Support Systems(ODSS)

) -ODSS:( A DSS that is used by individuals or groups at several workstations in more than

One organizational unit who make varied (intrrelated but autonomous ) decisions using common set of tool.

-Characteristics of(ODSS):1 (Focused on organizational task or activity

2 (Cuts across hierarchy layers or functional groups3(An ODSS involves Computer based technologies

and also involves Communication technologies

Supply chains and the value chains

Supply Chains

Supply Chains: refers to flow of Material , information, services from suppliers through factories and warehouses to the end coustmer

-Supply chain management: Planning, organization, and coordination of supply chain activities

-Componnents of Supply Chains:

-Upstream = suppliers

-Internal supply chain = changing inputs to outputs

-Downstream = distribution

Supply Chains and the Value Chains

--The concept of the Supply Chains is related to the concept of Value Chains and value system

-Porter’s value chain model: -Primary activities (Inbound logistics, Operations,Outbound

logistics, Marketing and sales,Customer service)

-Support activities (Organization’s infrastructure, Human resource management, Technology development, Procurement

-all Support activities can Support any or all of the Primary activities

Value System

-Value chain is part of larger stream called value system.

-Includes tiers of suppliers.

Supply Chain Problems and Solutions

Hind AlGhamdi

Supply Chain Problems

• Uncertainties - Demand forecasts - Delivery time - Quality issues

• Other issues - Poor customer service - Cultural problems

Solutions To Supply Chain Problems

•Solutions– Inventory management– Use outsourcing rather than do it yourself during demand peaks.– “Buy” rather than “make” whenever appropriate.– Configure optimal shipping plans.– Reduce number of intermediaries– Use fewer suppliers.

Supply Chain Computerization

Supply Chain Computerization

MRP ( Material Requirements Planning )

-Inventory Models

-production schedule

-Bills of materials

CRP ( Capacity Requirements Planning )

-Added factory and machine capacities

MRP II ( Manufacturing Requirements Planning )

- Added financial and resource planning

Benefits Of Integration

Tangible Intangible

• Inventory reduction

• Personnel reduction

• Improved productivity

• Cost reductions

• Increased revenues

• Delivery improvement

• Financial improvement

• Reduction in maintenance

• Visibility of information

• Improved processes

• Better customer service

• Standardization

• Flexibility

• Increased business performance

Customer Relationship Management System

(CRM)

Haya Bin Adi

Definition: is an enterprise approach to understanding customer behavior through meaningful communications.

Focused on:Customer acquisition.Customer retention.Customer loyalty.Customer profitability.

oEnables one-to-one marketing.oAllows for proper allocation of resources to each customer class.

CRM

Relationship Technologies

Data warehousesFoundation for CRMBusiness intelligence/business analytics:oData mining. oPredictive analytics determine relationships.oOLAP

Benefits of CRM

Decrease expense of recruiting customerReduce sales costsImprove customer serviceIncrease customer retentionIncrease customer loyaltyGreater profitability

Issues of CRM

Failure to use softwareIntegrationOrganizational cultureExpensiveAdapting business processesRetention of employeesTrainingCommitment from top management

Success of applying the CRM

Often intangible :Improved customer satisfaction

: TangibleReduced reporting cycleReduced expense of doing business Reduced sales cycleIncreased productivityIncreased sale

The End