Enterprise 2.0: The Innovative and Integrated Enterprise for

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  • 1. Enterprise 2.0: The Innovative and Integrated Enterprise for Generation Y

2. Collaboration drives Innovation & Integration Picture Courtesy: MS Research 3. Collaboration in Action Wikitecture, 3D wiki, four dozen people create Nepals Health Center design Source: Oreilly 4. Forces of Change ServiceOrientedArchitecture (SOA) Software as a Service (SaaS) Web 2.0 /3.0 Work Force 2.0 Customer 2.0 Self Service 2.0 Tools/Widgets 2.0 Outsourcing 2.0 aka Globalization Compliance & Risk 5. Key Drivers and Trends Technology Business Social 6. Paradigm Shift Enterprise 1.0 Enterprise 2.0 Limited Interaction Coupled Tightly Control FocusedPoor User Experience Forced Collaboration Enterprise Secured Social Applications Situational, Loosely Coupled Productivity Focused Rich User Experience Volunteered Collaboration 7. Enterprising.the experience

  • Security
    • Establish the right balance of corporate policies without being too restrictive
  • Integration
    • Co-exist with the existing enterprise applications
  • Performance
    • Ensure systems can scale as the user population grows and as new services are deployed
  • Extensibility
    • Necessary to have extensible architecture
  • Change management
    • Provide controls to retain customizations and overridden when necessary
  • Industry standards
    • Crucial to ensure components and services interact seamlessly

8. Integration @ 1.0

  • Significant time spent manually integrating data & increasing
  • Processes are user-driven, inconsistent and inefficient
  • Logic is replicated across multiple applications
  • Change is complicated, risky and often costly

WEB SERVER WEB ERP ERP CRM CRM DB Enterprise 0.0 9. The Direction in Process Automation for Applications Points to Decision Management Horizontal Accounting HR/Payroll Vertical MRP Patient Billing Suites ERP CRM Agile Applications Web/SaaS Transactional Mainframe-basedFirst packages Horizontal, then vertical Batch processing Application suites Replaces standalone apps. C-S architecture Straight-thru processing Basic collaboration Web-enabled, then Web-oriented suites Simple role/multitask Analytic applications Event monitoring Exception-based Processing Predictive Intelligent Process Automation Real Time Interactive 10. Enterprise 2.0- Simpler Composition ? ERP Anything On Demand Messaging iGoogle Reuters Jigsaw Secondlife Facebook Digg Legacy User CRM User eBay 11. Enterprise Web 2.0 in Action None Mashup of two or more applications and information sources Shared bookmarking Online communities Business/social networking applications External blogs Internal blogs Wikis Source: IDC Surveyed 258 IT and LOB respondents at U.S. organizations, Multiple responses accepted 0% 10% 20% 30% 40% 50% Very Large (10,000+) Large (1,00-9,999) Medium (100-999) Small (