2016 AILC Program Manual January 12, 2016

Entergy Arkansas 2016 Agricultural Irrigation Load

Control Program Manual

1/12/2016

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Contents PART I -­­ Program Overview .................................................................................................................................................... 2

Program Description .......................................................................................................................................................... 2

Target Market .................................................................................................................................................................... 2

Program Objectives ........................................................................................................................................................... 3

Program Administration .................................................................................................................................................... 3

Program Changes ............................................................................................................................................................... 3

Program Eligibility .............................................................................................................................................................. 5

Program Incentives ............................................................................................................................................................ 5

PART II -­­ Customer Experience .............................................................................................................................................. 7

Enrollment ......................................................................................................................................................................... 7

Equipment Installations & Maintenance ........................................................................................................................... 8

Equipment Operations and Remote Access ...................................................................................................................... 9

Curtailment Events .......................................................................................................................................................... 10

Renewals, Termination or Expulsion ............................................................................................................................... 10

PART III – Operations and Processes ................................................................................................................................... 11

Enrollment & Installation ................................................................................................................................................. 11

Outage Calls ..................................................................................................................................................................... 15

Curtailments .................................................................................................................................................................... 16

Incentive Process ............................................................................................................................................................. 18

Quality Management System and EM&V ........................................................................................................................ 19

APPENDIX ............................................................................................................................................................................. 21

New 240/480 Electric Service Standard ........................................................................................................................... 21

Do Not Operate Switch Tag ............................................................................................................................................. 22

This manual is a living document used to describe the program for this demand response program. Operational processes

can be found in the Program Operations Manual.

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PART I - Program Overview

Program Description

The Agricultural Irrigation Load Control (AILC) Program is part of a comprehensive portfolio of energy efficiency programs

offered by Entergy Arkansas, Inc. (EAI) with approval from the Arkansas Public Service Commission (APSC). The AILC

program pays participants incentives in return for allowing EAI to interrupt their pumping loads (also referred to as

curtailment event or scheduled event) during summer peak loads. These incentives are paid monthly in the form of rebate

checks for eligible participants. The load control season runs from June 1st through August 31st. The AILC program provides

other benefits for the participants such as real time text or e-mail notifications of curtailment events and in most cases

allows participants to remotely control (i.e., turn on and off) the wells that are on this program. The Program is designed to

minimize the following market barriers to demand response implementation for EAl’s agricultural water pumping

customers:

Lack of program awareness; the AILC program will market the benefits of the AILC program through marketing

which will feature incentives and other benefits.

Technical impediments; the AILC program will work aggressively to provide the equipment, software, and two-way

communication systems required by the program for both participants and EAI operations.

Burdensome capital costs; the AILC program will fund the equipment and installation costs thereby minimizing the

investment outlay for participants.

Uninformed cultural energy environment; the AILC program will transform long-term and permanent changes in

attitudes, awareness, and knowledge about energy savings and use of energy efficient technologies in order to

achieve energy savings. Marketing and incentives are the two primary methods in which this program will achieve

these long-term changes. General awareness campaigns and program-specific marketing will raise awareness and

understanding of the demand reducing opportunities for participant’s energy consumption.

Target Market

The target market is composed of customers with large motors used in agriculture. Examples of the target market are

irrigation pumps and aquaculture aerator pumps; however, any agricultural pump larger than 10 HP and with a minimum

monthly run-time of 64 hours in each of the summer months will qualify for the program incentives.

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Program Objectives

The AILC program objective is to defer the need for new peaking generation investments by reducing utility on-peak

demand and to use for emergency demand reduction needs. The AILC program will reduce demand by shifting on-peak

energy to off-peak times. Based upon the type of usage that is being interrupted, it is expected the energy not used during

interruption times will be made up during non-interruption off peak times. The AILC program is registered as a Midcontinent

Independent System Operator (MISO) Load Modifying Resource (LMR) committed to demand reduction during peak demand

seasons.

Program Administration

EAI will oversee the AILC program through the use of EAI EE Project Management. The program will be implemented

through a turn-key third party contractor BPL Global LLC. (BPL) with limited support from EAI’s IT Project Management

liaising with IT technology groups such as LEIDOS, Accenture and other in-house IT departments. Support from EAI or

Entergy Services Inc. (ESI) will be coordinated through the EAI program manager as required to facilitate help from EAI or

ESI departments and a contract administrative assistant.

Program Guidelines

The APSC approved and implemented the following program guidelines on February 25, 2015:

Increased the curtailment event from a three-hour event to a maximum of four-hours not counting a 15-minute

ramp up time.

Decreased the overall number of curtailment event hours from 160 hours to no more than 60 hours per year.

Established the right for EAI to call an emergency curtailment anytime from June 1 to August 31.

Limited curtailment events to no more than two events in one week except in the case of an LMR event or a grid

emergency.

The use of new integrated controllers installed directly on the customer’s motor controller for all new installations

eliminating the need for AMI meters.

The contracting of a third party vendor to own and maintain all of the new control units, and a call center to

facilitate equipment repairs.

The leasing of program equipment from a third party supplier as opposed to continued capitalization of the

installed equipment.

Changed the incentives from a billing credit to a monthly incentive check based on motor HP.

Nullified any incentive on the months where the participant’s actions cause the load to be unavailable during a

called event.

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These approved guidelines will be implemented by restructuring the AILC program resources. The AILC program

resource plan has nearly completed transformation of all program resources from previous years. The implementation of

the AILC program includes one half of an EAI full time employee to function as the in-house program manager, an Entergy

Services IT Liaison, a part-time contract administrative assistant and a third party “turn-key” implementer which will:

Market the program and recruit new participants.

Develop processes and resources to enroll new participants.

Install AILC program equipment (either retrofit existing locations or furnish new control units).

Service and maintain operability of all AILC program equipment (retrofit or new controllers).

Provide and support software to manage participation and curtailment events.

Provide participant website to remotely control participating wells.

Provide participant notification of pending curtailment events.

Calculate, qualify, administer, reconcile, report and distribute participant’s monthly incentive checks.

Provide program reporting on participation, curtailment events, equipment and incentives.

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AILC 2016 ORGANIZATIONAL CHART

Program Eligibility

The participation eligibility requirements for the AILC program are:

Prospective Participants must have an active non-­­residential account in good standing with EAI.

Prospective Participants must have authorization to modify existing motor configuration.

Prospective Participants must have accessible motor control panels capable of accommodating program

equipment.

The incentive eligibility requirements for the AILC program are:

Participants must have a minimum of 64 hours run time in a program month to qualify for incentives.

Program Incentives

Participating customers may qualify to receive a monthly incentive for June, July and August. The incentive will be paid

for each month of active participation regardless of whether any curtailment events were called in that month. Incentive

levels will vary by motor size. EAI anticipates the average incentive to be $100 per month for June, July and August. The

incentive level is described in Table 4 below.

EAI EE Portfolio Manager

Richard Smith

EAI AILC Program Manager Gabe Munoz

Implementing Contractor

BPL Global

EAI IT Support Erin Mayo

Entergy Support

(Phone Center, Billing, Field

Ops)

Administrative Assistant (Contractor)

Caroline Shultz

LEIDOS Accenture

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TABLE 4: Incentive Categories

Motor HP

Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6 Tier 7 Tier 8 Tier 9

10-­­25 26-­­50 51-­­75 76-­­100 101-­­125 126-­­150 151-­­175 176-­­200 Larger

Monthly

Incentive*

$ 50.00

$ 100.00

$ 200.00

$ 250.00

$ 350.00

$ 450.00

$ 550.00

$ 650.00 Upon

Request

*Incentive void if customer actions interfere with event. A minimum of 64 run-­­time hours is required during summer months to receive incentive.

Participant actions resulting in the unavailability of a participating motor during a curtailment event will cause the

forfeiture of that month’s incentive. The minimum size motor will be 10 HP. Active participation is defined by the following

characteristics:

A participant must have an active, non-­­delinquent non-­­residential EAI account.

The participating account must be equipped with AILC control equipment except where EAI has failed to install

equipment through no fault of the participant.

The enrolled motor must be available for curtailment during the designated program hours. Only the motor’s

ability to be activated remotely is required to participate, no motor load is required for the motor to be

considered available.

A minimum of 64 run-time hours during each program month is required. This is equivalent to running the motor 16

hours a day four times during the month.

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PART II - Customer Experience

Enrollment

Customer Participation Process

EAI will begin the open enrollment in February and continue through August. The participant must be the owner of the

motor, or the participant will furnish EAI the owner’s written consent for the installation of the control device. If the

participation response is greater than anticipated, EAI will suspend the marketing and outreach efforts and a waiting list

will be established for program participation in the following program year. Typically the participant may enroll in one of

several following ways.

Participant may complete a pre-printed irrigation account form sent in recruitment mailings and either mail back

or fax back to the EAI irrigation desk.

Participant may choose to call the EAI irrigation desk at 1-­­800-­­324-­­4709 and relay information to customer service

representative or call the BPL enrollment desk directly at 1-855-­­664-­­FARM (3276).

Participant may respond verbally to telephone outreach by EAI or its contractors.

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Equipment Installations & Maintenance

New Controller 2008-­­13 Controller AMI Meter

BPL Global, EAI’s implementing contractor, will schedule installation of all new program equipment. The installations will

be scheduled after taking into consideration installation location, existing controller inventory, accessibility and

installation complexity. The equipment will be tested for operability during the installation process. This testing will

require the motor be turned off and on via the controller unit which utilizes cellular technology. The unit will also be

tested to ensure the unit is reporting the correct load after installation. Please note that once the installation is complete

it may take as much as 24 hours for the motor and controller to be operated remotely through the participant web-portal

(in most cases the availability will be a matter of minutes).

Typical New Installation

Existing participants which had the program equipment installed from 2008-2013 will have new BPL controllers mounted

directly onto the existing 2008-2013 controllers. Re-registration in the remote portal will be required to operate these

retrofit locations. All program equipment remains property of the AILC program and any maintenance issues should be

reported to the EAI irrigation desk at 1-800-324-4709 or Entergy Outage at 1-800-9OUTAGE. For specific controller

questions or for farmer portal account creation or assistance, participants may call BPL’s help line during business hours at

1-855-664-FARM (3276). The participant agrees to allow EAI representatives to have access to the pumping unit for the

purpose of installing, testing, and maintaining the remote control device at all times.

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Equipment Operations and Remote Access

After the AILC equipment has been installed, the participant may operate the pump motor as normal. The controller is

wired to turn the motor on or off remotely but will not interfere with manual operation. The controller is equipped with a green

and amber LED indicator. The green LED is on to indicate the controller is energized and on stand-by mode. On stand-by

mode normal motor operation is available. The amber LED is on when a curtailment event is in effect. During an event the

motor is de-energized and the motor will not operate. To operate the well remotely the participant must register on the AILC

website (https://etr-fp.enerview.com). Once registered the participating wells will be displayed along with their current

availability, run status and load. A status of unavailable means there is either no electric service to the motor or there are no

cellular communications available from the control unit. If the motor is on, a history of the load in kW is recorded and displayed.

If the motor is available, the motor can be turned on or if it is turned on it may be turned off. As a precaution against motor

damage, the ON/START function will be temporarily locked out for 6 minutes after the motor has been turned off. Remote

operations of the wells will not be accessible during any AILC curtailment.

External Customer Website

Customer Remote Portal

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Curtailment Events

EAI may conduct test curtailments during the equipment’s installation to test the communications and operations. Other

test curtailments may occur as required. The AILC program will only curtail the participating irrigation loads from June 1

through August 31. Except in cases of emergency, the curtailments may only be scheduled on weekdays for a total of four

hours (not counting a 15 minute ramp up window) and be limited to occur between 12:00 noon and 9:00 PM. Additionally

EAI will limit planned curtailment events to no more than two events in one week1. Before a curtailment event the participant

will receive an e-mail or text message notifying them of an upcoming curtailment including the duration of the curtailment

as long as curtailment notification is selected during the enrollment process. Remote operations of the wells will not be

accessible during any AILC curtailment.

Renewals, Termination or Expulsion

Enrollment starts February and continues through August. Participation in this program shall be from June 1 to August 31 and

shall be automatically renewed for successive peak seasons in succeeding years unless terminated by participant. If participants

find they cannot continue or do not wish to continue participation in the program participants may “opt out” or discontinue

participation by forfeiting any pending monthly incentives. Participants may opt-out and re-enroll in the program at any time

prior to June 1st. After June 1st a customer may opt-out of the program but re-enrollment into the program will be

considered on a case by case basis. Allowable mid-season re-enrollment examples would be administrative error, change of

pump ownership or management, account activation or de-activation and pump motor modifications. Unless equipment

removal is requested, opting out of the program will initiate field services to place the load control box on “by-pass “mode.

This will allow the opt-out customer to experience uninterrupted service and allow future participation without additional

service calls for equipment installation. If there is evidence of alteration or tampering with AILC’s control equipment, the

participant will reimburse EAI for repair costs. Furthermore, if EAI considers the tampering to be recurrent or malicious, EAI

may cancel the participation in this program, nullify any pending incentives, remove its control device and bill the participant

the removal costs of $1,950.00.

1 Emergency Events may occur at any time from June 1 to August 31 regardless of plan limitations.

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PART III – Operations and Processes

Enrollment & Installation

Operational Enrollment Process

The customer enrollment request begins the enrollment process with either a telephone call or return of U.S. Mail,

solicitation from a third party or a customer directly registering in the AILC Website. When initiated by U.S. Mail, any mail

received will be forwarded to EAI’s contract administrative assistant (EAICAA). The Call Center (Irrigation Desk) will take

enrollment requests and enter the information into CCS Customer log which will initiate the creation of an INIL in the CCS

AILC Inbox. The EAI AILC program manager will check the AILC inbox daily and complete each INIL by logging

acknowledgement of the enrollment request and forwarding the enrollment data to the EAICAA. Any enrollment requests

developed through marketing efforts and telemarketing will be sent to the EAICAA. The EAICAA will enter enrollment data

directly into the Internal Curtailment Portal. This secure website allows authorized users to access appropriate levels of

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data entry and the ability to schedule program curtailments. The website is an entry port to the AMI Prod database table.

Once data is entered the AMI Prod database is updated with the enrollment status and is synced nightly with the CCS

system. CCS will activate a participation icon which indicates AILC Program participation in the Call Center Application

windows. At a pre-determined schedule, EAI will make customer data available for download to BPL. The data will contain

current account status, customer data and service location. During open enrollment BPL will download an update of AMI

Prod nightly. The nightly download will have all new enrollments identified by an active M25 Flag field and a populated

enrollment date field. BPL will then use available customer and service data to schedule equipment installation. Once the

participant has enrolled in the program, the location will be automatically added to BPL’s installation schedule. BPL will

enter all installed equipment information, customer and enrollment data into the proprietary BPL software management

systems to activate participation.

Operational Installation Process

Typical Irrigation 3 Phase Electric Service Typical New Controller Installation

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Schematic for New Installations Wiring diagram for New Controller

New installations will typically encounter 3 phase service as illustrated above. The new BPL controllers will be mounted

directly onto the customer’s motor control panel as illustrated above. For equipment installed from 2008 through 2013,

the typical installation is illustrated below. For these “legacy equipment” locations a BPL controller will be retrofit onto the

existing Load Control Box as illustrated below. The BPL controller will be wired directly into the load controller relays and

in parallel with the customer’s motor controller. This will allow the customer to remotely operate the motor and curtail

service during curtailment events. BPL will commission each installation by verifying communications and operability of

each installed unit. After comissioning, BPL will place a program decal on the motor controller panel and deliver program

and equipment fact sheets to the participant. The customer may now enroll operational equipment in the web portal.

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Typical 2008-­­2013 Installation Retrofit with New Controller

Retrofit Schematic for 2008-­­2013 Installation Retrofit wiring diagram for New Controller

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Outage Calls

Outage Call Process

All outage calls will be processed through the Entergy Call Center through either the 1-800-9OUTAGE, Irrigation Desk, EBC or

other call-in number. Any calls received by BPL or an EAI regional service centers should be forwarded to the call centers. The

call centers will have access to CCS where AILC Program participation is identified by an enrollment icon. An outage service

ticket should be issued to the local service center if the caller is not a participant in the AILC program. If the caller is an AILC

program participant and a curtailment event is ongoing, the caller should be notified of the event specifics including the end

time of the event and this should end the call. If there is not an active event, the CCR should ask probing questions to determine

if the service is related to a lack of electric service (an outage) or problems with the AILC program equipment and then issue

either an outage ticket or create an INIL. Unknown responses or origin of problem should be issued an outage ticket. Examples

of probing questions are:

Are you calling about Irrigation Load Control? Yes = INIL.

Is the problem with your pump? – Yes Problem is pump = INIL.

Can you tell if you have electric service? – No service = outage ticket.

Is the LED light on the AILC controller on? NO = outage ticket AMBER = Curtailment event is ongoing.

Can you tell if the meter is energized? – Not energized = Outage ticket Energized = INIL.

Are the transformer fuses are blown? – Yes = Outage ticket.

EAI Field operations will handle all outages as per standard operating procedures. Any service calls determined to be AILC

equipment issues should be reported to the EAI AILC program manager or BPL project manager directly.

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Curtailments

Curtailment Process

Program curtailments can be initiated three ways. A curtailment may be called by MISO or Entergy’s System Planning and

Operations group (SPO) to activate the primary function of the program. An emergency curtailment request may be called

by regional operations centers in an emergency situation to alleviate grid overloading. The last curtailment initiation

method is one initiated by the program manager for program testing. For an event to be activated by MISO, SPO or

regional operations centers, the initiating party will send an event activation notice to EAILMREVENTNOTIFY

(eailmreventnotify@entergy.com). The EAI AILC program manager will acknowledge receipt of the activation request.

After acknowledging the request to the initiating party, the program manager will send event notifications to curtailments

stakeholders such as:

Call Center supervisors and managers.

Irrigation Desk representatives.

Customer Service representatives and Customer Service directors.

Field Service Center dispatch clerks, line supervisors and regional operations managers.

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AILC team members, contractors and team personnel.

Regional Operations Center, SPO, MISO.

EAI EE program managers, EE management, directors and executives.

Communications and Marketing.

After sending notification of event, the program manager will enter the event specifications in the BPL Event Portal

(https://etr-dm.enerview.com). The Demand Management portal is a secure website and available only to authorized users.

The portal window is shown below.

BPL Curtailment Portal

Initiating a curtailment event begins a series of proprietary BPL software processes including scheduling the actual

disconnect signal and preparation of event notification for participants. The notifications are filtered to eliminate

repetitive notifications to participants with multiple locations. The participant notification will be sent two hours before

the start of the event. In the case of an emergency event without a full two hours’ notice, the notification will be made as

soon as the list of participants is complete. BPL software will report successful disconnected load through the BPL Event

Portal as soon as information is available. In addition to MISO, SPO and Regional Operations center called events, EAI will

conduct test curtailments during the season to test the communications and operations of installed equipment or to

conduct Evaluation Measurement and Verification (EM&V). The same notification process will be followed for test events

as regular events. The AILC program will only curtail the participating irrigation loads during the peak billing season. In

addition, the curtailments may only be scheduled on weekdays for a total of four hours (not counting a 15 minute ramp up

window) and be limited to occur between 12:00 noon and 9:00 PM. Furthermore scheduled curtailments may not exceed

two events in the same week. Planned curtailments may not exceed 60 hours of curtailed service during the season.

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Before a curtailment event the participant will receive an e-mail or text message notifying them of an upcoming

curtailment including the duration of the curtailment as long as curtailment notification is selected during the enrollment

process.

In order for the entire curtailment process to function meters enrolled in the program must be able to be

“disconnectable”. This means the unit must have cellular communications available and have the motor energized. If a

meter is not disconnectable because the participant has manually disconnected electric service2 to the motor the

scheduled curtailment will fail for that unit and any incentives earned by the participant will be nullified. BPL or EAI will

place a switch operation violation notice upon reported instances of this event. Please reference the Appendix for a copy

of the switch notice. If the curtailment fails due to cellular communications failure no incentive penalty will be applied and

BPL will issue a repair ticket if required to remedy the communications. During the scheduled event the External Customer

Portal will have the remote control feature disabled.

Incentive Process

Incentive checks will be calculated by the implementing contractor and follow the following process.

2 Manually disconnecting electric service by operating any switch or device between the meter and transformer is not allowed. Please

see Appendix for disconnect switch specifications.

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Quality Management System and EM&V

EAI management will utilize a three tiered system for quality assurance, evaluation measurement and verification. The

first level or Tier 1 will ensure participant enrollment, installation and operation of AILC equipment and appropriate

incentive processing. Please reference process flow charts for further details. Tier 1 tools and resources are built into BPL

program reporting. Tier 1 tools and resources monitor the quality and functionality of participating accounts. EAI will

select 100 AMI meters at random participating locations and activate the cellular communications modules. EAI will then

gather 15 minute interval data on this set of 100 meters to compare against the reported loads from BPL at those select

locations. These Tier 1 tools and resources include but are not limited to:

EAI’s proprietary customer service software CCS.

EAI’s EAMS reporting.

COGNOS Reporting (15-minute interval meter readings).

BPL reporting software.

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A second or Tier 2 quality assurance and verification will include review and oversight from EAI management and staff. EAI

personnel will review installation invoicing and verify installation work by reviewing meter operations and conducting field

site visits. EAI staff resources will personally attend to participant issues either by telephone, in person or through

correspondence. EAI management will query available database information to measure activity success and failure rates

for proposed curtailments, remote well operations, incentive distribution and budgetary execution. EAI management will

also monitor and create monthly internal reporting on load and participant goal attainment. For the last or Tier 3 set of

QA/QC activity, EAI will also employ a third party vendor to conduct participant and ex-­­participant surveys to measure

program satisfaction and marketing effectiveness. Additionally an independent auditor will verify incentive processing is

accurate and authentic. Lastly the state Independent Evaluation Monitor will review processes and achievements.

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APPENDIX

New 240/480 Electric Service Standard

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Do Not Operate Switch Tag