ENGLISH FOR ENGLISH FOR RECEIVING RECEIVING

INTERNATIONAL INTERNATIONAL CLIENTSCLIENTS

SITUATION 1.5SITUATION 1.5

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Showing Clients around Sights

Learning Goals 1

Warm-up Activities2

Situated Learning3

Students Activities4

Study Material5

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RECEIVING UNEXPECTED VISITORS

Learning Goal1. know how to arrange a

sightseeing for foreign clients.2. know how to accompany

clients for traveling3. be familiar with various local

famous sights4. master the basic expressions of

accompanying clients for traveling

5. be familiar with the etiquette of being a tour guide

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Warm-up Activities

1. Can you name some well-known sights in your area and tell your partner their main characteristics?

Warm-upQuestions

2. Do you have the experience of traveling? Is so, please describe the main characters of the scenery you have visited.

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Typical Vocabulary

Complete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words given

Great Wall 桂林山水

The Forbidden City 敦煌莫高窟

Xi'an Terra Cotta Warriors

苏州园林

The Summer Palace 长江三峡

West Lake in Hangzhou

台湾日月潭

Mount Huangshan in Anhui

承德避暑山庄

长城 Guilin landscape

紫禁城 Mo Kao Grotto at Dunhuang 西安兵马俑 Suzhou Gardens

颐和园 the Three Gorges on the Yangtze River Sun Moon Lake

Chengde Imperial Summer Resort 安徽黄山

杭州西湖

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Situated Learning

Background

Mr. Richards is from Canada. He is an engineer of New Tech Company, one of the major suppliers of TED Company in Beijing. Mr. Richards takes an eight-day visit to China. During his visit in Beijing, a tour to some famous sites has been arranged. Miss Fang Jia is the secretary of the TED Company in Beijing.

Task Description

Fang Jia takes Mr. Richards. to some famous historic interests in Beijing and acts as a tour guide.

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Situated Learning

Task Analysis

When an independent tour is chosen, the secretary should work out a detailed itinerary which includes the routes, the places of interest and the time to visit these places before starting the tour. When accompanying the client to visit a famous scenic spot or place of interest, the secretary should give them its general information, such as the location, the history, geographic conditions.

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New Words

1. itinerary [ai'tinərəri, i't-] n. 旅行计划，行程表2. accommodate [ə'kɔmədeit] v. 使适应，向 ... 提供3. abreast [ə'brest] ad. 并肩地，相并地4. slab [slæb] n. 平板 v. 以平板盖上5. dynasty ['dinəsti] n. 朝代，王朝6. reign [rein] n. 执政，王朝 v. 当政，统治7. renovation [,renəu'veiʃən] n. 革新，刷新，修理8. serpent ['sə:pənt] n. 蛇9. rewarding [ri'wɔ:diŋ] adj. 有益的，有所得的10. ingenuity [,indʒi'nju:iti] n. 智巧，精巧的设计11. collapse [kə'læps] n. 崩溃，倒塌 v. 倒塌，崩溃，瓦解12. terrific [tə'rifik] a. 极好的，非常的

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Situated Learning (Step 1)

Richards: What are we going to visit next? Fang Jia: According to , we are going to visit the Great

Wall next, Mr. Richards. Richards: That's wonderful. Fang Jia: We set off at 12:00 noon and go to Badaling first, the most

visited section of the Great Wall, where we can of the Wall. Then we go back from Badaling at 2:30 p.m.

Richards: I've heard of the Great Wall for a long time. Could you give me of the Wall?

Fang Jia:The wall was designed to to accommodate six horses to run abreast. And the top surface of the Wall was paved with three or four layers of large bricks. Some of the rock slabs were as long as two meters and .

Richards: Oh. Miss Fang, It's a miracle. I can't wait to go there. Fang Jia: We’ll be there soon.

Listen to their conversation and fill in the blanks

our schedule____________________

enjoy a view_________________

a rough idea

_________________

be wide enough_________________

weighed as much as one ton_____________________________

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Situated Learning (Step 2)

Fang Jia: Do you find it tiring to climb up all these steps? Richards: No, not at all. , I find it most refreshing.

Look! What a magnificent sight! I wonder how long the Wall actually is. It seems endless.

Fang Jia: From its starting point in the Province of Gansu, to Shanhai Pass, the eastern end near the sea, it's more than 12,000 li that is about 4,500 miles long.

Richards: It certainly is a great, Great Wall. Fang Jia: We Chinese call it "Chang Cheng", which means "long

wall". Richards: It is truly one of ! How long did

it take to build a great wall like this?

On the contrary____________________

the wonders in the world_________________________________

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Fang Jia: The project began over 2,500 years ago in the latter part of the Zhou Dynasty. At that time, China was not unified but a number of small states. They often fought against each other, and some built walls to protect themselves. So, at the beginning, the walls were disconnected.

Richards: But when were they one wall? Fang Jia: The Great Wall first took shape in the reign of the Qin Dynasty.

Then throughout the years till the Ming Dynasty, the strengthening and renovation of the Wall went on.

Richards: The Chinese are certainly great people. Standing here at top of the Great Wall, I see the Wall winding like a huge serpent up and down endless mountains! What a grand view this is! It's a most rewarding trip.

Fang Jia: Absolutely. The Great Wall is that no visitors to China should miss seeing.

Richards: That's true. Fang Jia: Mr. Richards, you can take some pictures if you like. Richards: Yes, you have reminded me. I'd love to.

Situated Learning (Step 2)

consisted of____________________

linked into_______________

a historic site_____________________

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Situated Learning (Step 3)

Fang Jia: Are you tired yet? Richards: Yes, I'm a little tired. Fang Jia: Well, ? Richards: OK. You're so considerate. Fang Jia: , Mr. Richards? Richards: It is a miracle, and I feel as if I were in another world. Fang Jia: It really shows the ingenuity of

. Richards: I heard there is a story about "Mengjiang Lady" whose crying

caused the Great Wall to collapse. Fang Jia: Yes, there is. On her wedding day, her husband was taken away to

build the Great Wall. Winter came and he still wasn't back. So Mengjiang Lady crossed rivers and mountains to bring him his winter clothes. When she arrived at the Great Wall, she was told that her husband had already died.

. Richards: That's a moving story. Well, . Fang Jia: Yes. On the way back, let's explore some other famous . Richards: Good idea.

would you like to stop here and rest for a while___________________________________________________

What do you think of the Wall______________________________________

the working people in ancient times_________________________________________

She cried so bitterly that a section of the Wall collapsed____________________________________________________________________

scenic spots alongside___________________________________

it's time for us to go back_________________________________

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Situated Learning (Step 4)

Fang Jia: I hope you had a wonderful time. Richards: ! Look at these photos, Miss Fang. They are

terrific. Fang Jia: I couldn't agree more. . Richards: That's right. I enjoyed the scenic spots we visited very much. The

Forbidden City, the Summer Palace, the Great Wall. I've really fed my eyes this time.

Fang Jia: Your know, . No tourist would deny they are worth visiting.

Richards: Absolutely. . Fang Jia: I'm so happy you enjoyed the sightseeing. Richards: I love the wonderful sceneries. I love China. I wish I could stay

longer. But I have to be back tomorrow. . Thank you for all you've done for me. Fang Jia: It’s my pleasure to be your guide. I hope to see you again soon.

It was just wonderful____________________________

They sure will remind you of the sweet days you had in China_________________________________________________________________________________

these attractions are typical Chinese style_________________________________________________

They look so magnificent and impressive_________________________________________________

Thank you for your company these days_________________________________________________

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Summary

Sightseeing is arranged during foreign clients' stay in China if time permits. To be a good guide is never easy. Good preparation makes the first step. Information collection about the scenic spots and travel arrangements will help you as a good tour guide. The workflow of serving as a tour guide is as follows :

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Students Activities

Task one Tips for you (A)

Situation: You are telling your foreign client about tomorrow's schedule of sightseeing in your local area. The tips are for you to prepare a conversation.

You are

Luo Lan from China

The foreign affairs secretary of MDA Company You

Tell your client the route of tour

Tell your client the basic information of the places you will visit

Tell your client the time needed to visit these places

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Students Activities

Task one Situation: You come to MDA Company for a visit. They arrange a tour for you

after business negotiation. Now the secretary Luo Lan is telling you about the tour arrangement. The tips are for you to prepare a conversation.

You are

David Lee from New Zealand

The manager of a New Zealand-registered company You

Ask about tomorrow's arrangement for a tour

Ask about the basic information of the places you will visit

Ask about the time needed to visit these places

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Students Activities

Task Two Background Mr. Jim Kasper, the sales manager of Hara & Co., and Jack Brown, his

assistant, are having business negotiations for several days with Shi Lei, who is in charge of purchasing department of Shanghai Changjiang Electronic Corporation.

Task Description Group work: Shi Lei invites Jim and Jack to Hangzhou for a two-day tour.

You should act out how Shi Lei serve them as a good tour guide. Task Requirements The conversation should last at least 6 minutes. The following items should be

included: 1. Shi Lei informs the arrangement of the tour 2. Jim and Jack show their their eager to visit the scenery 3. Shi Lei introduces the main features of the scenery they are visiting 4. Shi Lei seeks for comments on his service. 5. Jim and Jack express theirs thanks

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Students Activities

Task Two (group work)

1. Making a plan on how to show your clients around local sights, then give a report to the whole class with the help of your route chart. Each group should give your comments on all the reports.

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Students Activities

Task Two (group work)

2. Amend your plan of showing your clients around local sights referring to the comments of your teacher and classmates.

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Students Activities

Task Two (group work)

3. Act out how you show your client(s) around sights.

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Check List for Showing around Sights

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Assessment

Self- assessment Form

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Assessment

Peer Assessment Form

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Study Material

New words 1. broaden ['brɔ:dn] v. 变宽，伸广2. horizon [hə'raizn] n. 地平线，视野3. enrich [in'ritʃ] v. 使富足，使丰富4. categorize ['kætigəraiz] vt. 分类5. ingenuity [,indʒi'nju:iti] n. 智巧，精心的设计6. ethnic ['eθnik] a. 民族的，某文化群体的7. fancy ['fænsi] n. 想像力 , 幻想 , 喜好 a. 想像的 , 精美的 , 新奇

的8. Orient ['ɔ:riənt] adj. 东方的 n. 东方，亚洲9. architecture ['ɑ:kitektʃə] n. 建筑业 [ 总称 ] 建筑物 , 建筑风格10. Buddhist ['budist] adj. 佛教的 n. 佛教徒11. attend [ə'tend] v. 照料，关心，参加12. tunnel ['tʌnl] n. 隧道，地下道13. energetic [,enə'dʒetik] adj. 精力旺盛的

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Study Material

Phrases and expressions

1. be arranged for 被安排2. be based on 在 ... 基础上 3. be categorized into 被分为… 4. make time 腾出时间 , 争取时间5. place of interest 名胜6. means of transportation 交通方式

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Study Material

Topic-related reading

Showing Clients around Sights

1. After business negotiation, many clients coming all the way from abroad have the strong interests to learn local customs, broaden their horizons, and enrich their lives. If the time permits, your clients must be pleased to be arranged for sightseeing. Why not do it if this can definitely make your deal easier?

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Study Material

2. Sightseeing can either be a trip to places of interest in the local area or a tour to scenic spots in other areas. You can choose to take a package tour or take an independent tour. A package tour is that the travel agency arranges the itinerary, transportation, accommodation and all for tourists. For taking a package tour with foreign clients, you should contact a travel agency and select an agreeable itinerary. And you can act as an interpreter during the tour. If you choose to take an independent tour, you should arrange all the matter for the clients at least one week ahead of time and be fully responsible for the tour.

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Study Material

2. In terms of taking an independent tour, you will find it is necessary to have certain information available to arrange trip for clients. According to the information you have gathered, planning a sightseeing tour can be categorized into four main aspects as follows:

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Study Material

3. WHERE Where to go sightseeing will take some ingenuity. It is necessary to ask about their likes, and you can invite them to some places of interests and impress them by the local ethnic customs. For example, people from Europe and America always take a fancy to the mysterious Orient. Therefore, a good choice would be to take them to some Chinese ancient or traditional architectures such as Buddhist temples or yards.

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Study Material

4. WHO When arranging sightseeing tour, it is important to know how many people are going on the trip. This will make difference on the arrangements of transportation and some other necessary facilities. Check if any of the party has special needs.

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Study Material

5. WHEN In business, time is money. If you make time to attend your clients, you must confirm the exact time in advance and ask them for advice. This can save them much trouble in arrangement of sightseeing routes and time, which can please them as well.

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Study Material

6. HOW There are five main means of transportation available, air, sea, road, rail and channel tunnel. The means chosen will depend on a number of factors including company policy, time, budget, distance and reason for the trip.

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Study Material

7. During the sightseeing, you should take any chance to exchange thoughts or feelings. Fill in the time when you buy the tickets, wait for the taxi, or you are on the way to the destination, instead of staring at one another. A simple conversation like, ‘We will arrive at… within 20minutes.’ or ‘Would you like…?’ can easily break the ice and start up a new conversation. Learn to read clients’ mind. Choose the time to inquire them whether they are tired after the sightseeing. They will appreciate your thoughtfulness even though your clients are still energetic.

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Study Material

8. When a travel comes to an end, you could ask your clients whether they would like to take pictures with you, which will be taken as a souvenir. At last, put a nice closing remark like ‘I hope you enjoyed the day’ to impress clients again.

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Study Material

Comprehension of the passage 1. In a package tour, the travel agency always arranges all the following

items except . A. the itinerary B. the souvenir for your clients C. the transportation D. the accommodation2. Many clients from abroad must be pleased to be arranged for

sightseeing after handling business affairs because of the following reasons except that .

A. they may have a keen interest to learn local customs B. they may want to broaden their horizons C. they may want to enrich their lives D. they have no interests to do anything else

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Study Material

Comprehension of the passage 3. What should you do first when you begin to arrange trip for your

clients? A. gather certain information related with sightseeing B. decide where you want to go C. ask your leader the details of sighting D. book bus tickets for your clients4. Vehicle is the most popular transportation for business trip in China

for the following reasons except that . A. departure time is inflexibleB. there is plenty of room for luggageC. you can stop for breaks whenever you want toD. you can choose your own route freely

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Study Material

Comprehension of the passage 5. If your client looks tired during the sightseeing, you can

not say " ".

A. Let's have a rest

B. You are so weak

C. Are you tired yet?

D. Are you all right now?

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Study Material

Tips for being a good guide 1. Pay attention to the weather report the day before you start to

travel and inform your clients in time. So they could wear appropriate clothes.

2. When accompanying the clients to visit a famous scenic spot or place of interest, you should give them its general information; tell them its long history, unique characteristics and distinctive customs. The purpose is to let the clients not only enjoy the beauty of the scenery, but also gain an insight into the treasures of Chinese culture.

3. Being a good guide, you should be familiar with the specialties of the places you are showing to the clients, therefore, you should accumulate knowledge of different scenic spots in daily life in case it would be useful someday.

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Useful expressions

About traveling itinerary

1. I'll take you to some Chinese gardens in the morning, and then we'll go to a Buddhist temple.

2. In the evening we'll go to the Oriental Pearl Tower （ 东 方 明 珠塔） . I think we'll be able to get you back to your hotel by nine or so.

3. We will take the 10 o'clock train to Tianjin, where we'll see the Shi Family Mansion( 石家大院 ). We'll stay at a Chinese inn there and then go to Beijing the next day.

4. How long does it take to go to the destination?5. We'll be leaving here by car now and should reach the Yangming

Mountain by 10 ： 30.6. We'll drive to the mountain villa, which is about 40 minutes from

here.

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Useful expressions

About the sights

7. Could you give me a general idea of the layout?8. The tower was set up during the Yuan Dynasty.9. It shows the wisdom and talent of the Chinese working people in

ancient times.10. It occupies an area of 200 square kilometers.11. It has a history of 1500 years,12. It has been put down on the list of the important historical sites to

be given special protection.13. It was renovated in 1980.14. In heaven there is the paradise, and on earth there are Suzhou and

Hangzhou. 15. Guilin scenery tops those elsewhere./Guilin scenery stands out as the

world's best.

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Useful expressions

During the sightseeing

16. Shall we take a rest for a while now? You must be tired after seeing two temples in a row.

17. You might be tired after walking all morning. Shall we have a cup of coffee at that coffee shop?

18. Please excuse me. I have to use the men's room.19. It's right over there. I'll wait for you here.20. Are you all right? Let's sit down on that bench for a while.21. Will you pose with me for a picture?22. Shall I take a picture of you in this scenic spot?23. Let's find someone to take our picture together in front of that

building.24. I'd like to send you copies of the pictures I took today.

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Useful expressions

After the sightseeing

25. I hope you enjoyed the day.26. I hope you had a wonderful time today.27. I've enjoyed your company, Mr. Wang.28. How did you like Chinese landscape gardens?29. Thank you so much for coming with me and telling me

so much about Chinese landscape Gardens.30. Oh, no. I'm sorry I couldn't answer all of your questions

better.

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