Project Two Developing and Project Two Developing and Receiving clientsReceiving clients

Entertaining a Client

Lead-in1

Assessment5

Acting out 4

Autonomous Learning and Discussion3

Task Assignment2

Review and Homework6

make reservations

Make introductions

Make, receive and decline invitations

Entertain visitors

Have cross-cultural awareness in receiving visitors

Learning Objectives

Task Imagine a foreign visitor is visiting your company. Entertain the client properly.

Lead-inDiscuss with your partner and circle the entertainment you would recommend and give your reasons.

theatre , cinema , concerts , famous ,

monuments and buildings , exhibitions , sports events ,

tourist trips , golf , excursions , restaurants

and bars , parties , a visit to your home

Autonomous Learning and Discussion

What are the typical stages of the reception?

Welcoming visitors

Greeting and making introductions

Starting and encouraging small talks

Entertaining visitors in spare time

Bidding farewells

Arranging accommodations

2 Here is one model conversation of entertaining a guest in a Chinese bar .Listen and fill in the blanks.

A:Here we are at Changle Bar.______________

B:We'd like to have Chinese drinks.But we know little about it.________________

A:Yes, of course.______________________ ,such as Maotai, Wuliangye, Jiananchun,Kongfu jiajiu and so on.

Of course, a lot of people like to have beer. Here they usually serve Qingdao Beer and Jinwei Beer.

B:Oh,______________ !I'd like to have um----Qingdao Beer. How about you ,Mary?

C:I don't drink at all. Any soft drinks?

A:Sure,_________________________.

C:It sounds interesting,I'll take that;

A:Waitress,two glasses of Qingdao Beer and one glass of non-alcoholic cocktail.

W:Yes,sir.

What do you like to drink?

Could you recommend us some?

We have some famous brands of alcohol.

while many southerners like to have wine or yellow wine

Most northerners like to have alcohol

What a variety

Here they serve a non-alcoholic cocktail

3 Listen to the passage about what we usually have for a meal. Finish the following menu with the food you hear.

Snapshot

Starter

Soup // //

Main Course

Pork // // // //

//

Dessert

Cakes // // //

//

appetizer salad

beef potato chicken

Sea food vegetables

cookies puddings

pies Ice-cream

4 Case Look at the video and answer the following questions. Snapshot

Is this a Chinese restaurant or Japanese restaurant, why?

Why one of them can not eat pork?

What did the Chinese man order at last? Do you know how to translate the name of the dish?

Discuss:

• what should we consider when we entertain the foreign visitor?

• Could you list as many examples of table manners and eating etiquette as possible?

Analysis It is quite common for you to entertain your guests in the spare time.

The following information tells about various ways of entertainments.

There are many ways to provide acceptable local entertainment for visitors. Typical ideas are arts and cultural events such as theatre, cinema, concerts, exhibitions, famous monuments and buildings, or sports events, such as golf ,tourist trips, excursions, restaurants and bars ,etc. As well as more private corporate hospitality such as parties, receptions, and possibly invitations to someone's home ---though this is highly culture--dependent and may be more common in the USA, the UK and some parts of Continental Europe than elsewhere.

Dinner is usually the most important meal of the day in the West. It is served in the evening. Dinner usually consists of one, two or three courses such as: soup, meat and vegetables, and dessert. But on Sundays or special occasions a more elaborate meal is sometimes prepared at noon or later (when it is called lunch) or in the evening from about 7 p.m. onwards. Sometimes, on formal occasions, family members change their clothes before dinner. There may be a number of different courses served at dinner-the usual order in which they are served is served is an appetizer, soup, fish, meat with vegetables, salad, dessert, cheese and coffee. However, all these courses are not always served on every occasion. One or two courses are more usual.

Analysis

Etiquette in Business

■ Learn how to say , " Thank you " and " Goodbye " in every foreign language you will use .

■ Show appreciation for the culture , music , and art of the country you are visiting or the country your guests are from .

■ Don't make comparisons of dietary customs , holidays , religion , and forms of government .

■ Keep in mind that business is more formal in all countries other than the U.S.A Conduct yourself accordingly .

■ Be punctual .

■ Be well groomed .

■ Hand - shaking is very important in Europe . Wait for ladies to extend their hands first .

■ Be courteous and respectful and do nothing that would offend your guests" pride .

Table Manners

a . Don't wipe your face with a napkin ; use it to wipe your mouth only .

b . Don't put too much food into your mouth .

c . Don’t chew with your mouth open or make loud noises when you eat.

d . Women shouldn’t leave a lipstick mark on their glass.

e . Don’t order one of the most expensive things on the menu, and don’t order more than two courses unless your host suggests that it’s all right. Also, don’t order a first course if no one else does.

f . Don’t ask for a “ doggy bag”, and try not to order more than you are going to eat.

Analysis

Acting out 5 Task Name the tableware and put them in the right place on

the table.

Fork

Knife

Spoon

Plate

goblet

dinner cloth

Acting out 6 Task Pair work . Imagine you are going to prepare a dinner for six

People . Study the following principles of seat arrangement for a western dinner . Then discuss with your partner and propose seat arrangements for the two different tables below .

Principles for Seat Arrangement■ Host and hostess should be seated separately at each

side of the table to take care of the table .■ Male and female should be seated separately around

the table .■ The right hand seat is more important than the left hand

seat .■ The people near the host and the hostess are more

important .■ The most important person should be seated at the right

hand of the host .

1 Host

2 Hostess

3 V.I.P

4 V.I.P’s wife

5 Guest (female)

6 Guest (male)

Acting out

Table 1 Table 2

Round

Table Square Table

1

2

3 4

5 6

13 4

6 2 5

Acting out

1 Host 2 Hostess 3 V.I.P 4 V.I.P’s wife 5 Guest (female) 6 Guest (male)

Acting out 7 Task Group work . Give role - plays according to the situations given

below .

Situation 1

The hosts have invited their guests to dinner at home . In groups of four , act out the situation according to the following information .

•Hosts

■ set the tables , position the utensils in the right place

■ greet the guests , take their coats , introduce them to your partner

■ have a dinner together with small talk during the meal

•Guests

■ greet your hosts

■ present your hosts with a gift

■ have a dinner , small talk

Situation 2

The hosts have invited their clients to dinner in a big restaurant . After the dinner they talk about the restaurant . Work in groups of three and act out the situation according to the following checklist .

Excellent Satisfactory

Atmosphere

Comfort

Cleanliness

Staff Attentiveness

Staff Friendliness

Speed of Service

Quality of Food

Quality of Drink

Value for Money

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Assessment

Teacher’s Comments

Students’ Comments

Review and HomeworkReview and Homework