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Engaging Consumers Panel
#SGCC14
DNV GL © 2013 SAFER, SMARTER, GREENERDNV GL © 2013
DNV GLEnergy Advisory &
Sustainable UsePolicy Advisory & Research
2
SAFER, SMARTER, AND GREENER
DNV GL © 2013
Highly Skilled People Across the World
3
150years of operation
300+offices
100countries
16,500employees
OIL & GAS ENERGY BUSINESS
ASSURANCE
MARITIME
DNV GL © 2013
An Energy Technology Powerhouse
4
10
Laboratories include world’s largest high-power, high-voltage test lab
Largest
Independent technical adviser on renewable energy
2,500
More than 2,500 independent energy experts
90
Years experience in energy, including 30 years in energy efficiency and wind
No. 1
In high-power and high-voltage testing
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Leading certification body with more than 25 standards and guidelines published
DNV GL © 2013
Services Along the Entire Energy Value Chain
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• Energy policy and regulation
• Strategic planning
• Technology planning
• Supply chain optimization
• Risk & change management
• Alternative business model development
• Dynamic microgrids
• Distributed generation
• Renewables
• Biomass & gas generation
• Power purchase agreements
• Market design
• Competitive retail market structure and support
• Benchmarking performance
• Technology assessments
• Power systems planning and design
• Operational excellence
• Grid hardening and resiliency
• Asset management
• Renewables integration
• Energy Efficiency and Demand Response Services
• Data analytics
• Energy economics
• Behind the meter generation
• Building automation
Policy and Strategy
Production/ Power
Generation
Trading/ Wholesale Markets
Transmission and
Distribution
Use/ Customer
DNV GL © 2013
Home Energy Management Systems
Non-intrusive metering has been reborn
– Two basic technologies
– Load disaggregation using machine learning
– Wave form analysis
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DNV GL © 2013
Home Energy Management Systems
Most vendors using B2C model successfully
Customers are buying, so there must be value, but…….
is there value to the electric utility?
Technology offers real time, <1minute output at appliance level to “cloud”
applications compared to most AMI systems that can only achieve next day
retrieval @ 15 minute intervals
Utilities helping to solve B2C vendor challenges may provide synergies
– Most systems require installation of current transformers in main panel
– Wi-Fi connectivity crucial to full value realization
– How can utility help and what are the benefits?
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©2014 Comverge – Confidential and Proprietary 8
Smart Grid Consumer Collaborative
Members Meeting and Interactive Workshop
Engaging Consumers Panel
Jason Cigarran, VP Corporate Marketing & Comms
Comverge
Solutions
Comverge Overview
Utility Clients
Comverge by the Numbers
6,000,000+ energy management devices deployed
1,600,000+ residential participants enrolled into DR
programs
500+ Utility Customers
2,100+ Commercial and Industrial customers
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Solutions
Demand Response
Customer Engagement
Energy Efficiency
Products
IntelliSOURCE software platform
IntelliTEMP thermostats
IntelliPEAK control switches
Services
Program design, planning and execution
Marketing strategy & execution
Installation
Measurement and verification
10©2014 Comverge – Confidential and Proprietary
Completed Over 1.6 Million Enrollments
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Cum
ula
tive E
nro
llments
Best Practices for Program Recruitment
Compelling offer: Make sure the program incentives make sense
Analysis: Understand the target demographics.
Channels: Use an appropriate mix of communication channels: printed direct
mail, web, call center, social media, and more.
Education: Build and set appropriate expectations with customers.
Choice: Give them a choice of devices and cycling options.
Partnerships: Collaborate with regulators and stakeholders.
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Engagement
EE DR
Devices = 5%
efficiency savings
Actionable tips and
device data delivers
much deeper
customer insights
Consumers have demonstrated their desire by paying for
this convenience, comfort and control
Providing this experience helps utilities improve their brand
and creates a high-value channel to reach their consumers
DR and EE combined into one program can add
tremendously to benefit side while imposing little extra cost
High quality device
DR
Engaging experience
drives program
recruitment and
retention
The Rise of the Wi-Fi ThermostatIntegrated demand response and energy efficiency programs
How Big Data Can Help Utilities Deliver Personalized Energy Services
October 3, 2014
Marie Bahl McKenna
SVP Sales & Marketing, Tendril
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About Tendril
A leading provider of Energy Services
Management (ESM) solutions
WHO WE ARE
We partner with energy service providers
to facilitate over 5 million households’
energy and cost savings.
Our core expertise:
• Software development
• Big data analytics
• Consumer engagement
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From Airlines to Home Entertainment
BIG DATA IS TRANSFORMING INDUSTRIES
Co
mm
erc
e
Airline
Home Entertainment
CR
M
Personal
Banking
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ENERGY
EFFICIENCY
CFL
PROGRAM
DEMAND
RESPONSE
Siloed Programs
UTILITY PROGRAMS TODAY
SOLAR
PROGRAM
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The New Customer-Centric Paradigm
WHERE WE NEED TO GO
HOME
ENERGY
AUDIT
DEMAND
RESPONSE
LED
PROGRAM
BEHAVIORAL
ENERGY
EFFICIENCY
ENERGY
EFFICIENT
APPLIANCES
HVAC
TUNE-UP
Recycling
ENERGY
CONSULTING
SOLAR
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TARIFF DATA
METER DATA
BILL DATA
WEATHER
DATA
DEMOGRAPHIC
DATA
USER DATA
• Flexible
• Personalized
• Multi-channel
• Single Source
GETTING THE MOST OUT OF YOUR DATA
Energy Services Management
ESM PLATFORM
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The New Customer-Centric Paradigm
BENEFITS
UTILITYCUSTOMER
Beyond compliance
New revenue streams
Increase satisfaction
Lower costs
Increase adoption
Save money
Increase loyalty
Energy conscious
Engaged
Personalized Info
2014 SGCC Member Meeting & Interactive Workshop
is like Throwing a Party
Proprietary & Confidential
Why Customer Engagement
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Proprietary & Confidential21
If you build
it…
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Proprietary & Confidential22
The invitation
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The benefits of
mastering the invitation?
Proprietary & Confidential23
Throw a good party and you also• lower the barrier to getting guests at your next shingdig (retention)• increase your audience through tag-along guests (advocacy)
Guests at your party!
SMART GRID CONSUMER COLLABORATIVE :
SMART GRID INITIATIVE
PRESENTED BY: RAIFORD SMITH
VICE PRES IDENT, CORPORATE DEVELOPMENT & PLANNING
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CPS ENERGY OVERVIEW
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• Largest municipally-owned natural gas and electric utility.
• Acquired in 1942 by San Antonio and currently serves over 741k electric and
331k natural gas customers.
• Vertically-integrated across its 1,514-square-mile service area in ERCOT.
• Rates and bills among lowest among the nation’s 20 largest cities.
• Diverse generation (largest renewables portfolio in Texas, #6 nation wide)
– Natural gas = 42% of our generation capacity
– Coal = 28%
– Nuclear = 14%
– Wind = 13.5%
– Energy efficiency programs, solar, and landfill gas = 3%
Smart Grid: Transformation of the electrical grid through the use of digital information and
communications technology
SMART GRID DEFINED
Smart Grid enhances electric grid operations
(outage restoration, billing, and more) by improving
how we effectively and efficiently serve customers.
Additionally, the Smart Grid provides a platform for
future innovative customer solutions and choices.
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CUSTOMER BENEFITS• Faster outage restoration (automatic notification vs call-dependent)
• Automatic reads (no estimations, lower cost of service, minimal access
req’d on customer premise)
• Immediate connects/disconnects for move-ins/outs (lower cost, too)
• Platform for new energy management tools for customers
• New pricing and payment plans (time-of-use rates, pre-pay plans, critical
peak pricing)
• Integration of new energy economy solutions: home area networks, rooftop
solar, electric vehicles
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UTILITY BENEFITS
• Operational improvement such as reduced truck rolls, enhanced
trouble diagnosis and dispatch, and better voltage mgmt
• Financial savings, including reduced meter reading costs, lower
move-in/out costs, reduced fuel costs
• Improved safety and reliability of grid operations
• Enhanced customer satisfaction through new products and
services
• Lower emissions: fewer vehicles on our roads
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SMART GRID BENEFITS
• Community Benefits:
– Economic growth
– Enhanced reliability
– Maintain competitive rates
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Four components of a smart grid:1. Advanced Metering Infrastructure (AMI)2. Grid Automation3. Enhanced Networking / Telecommunications4. New Information Technology
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ADVANCED METERING INFRASTRUCTURE
(AMI) FOR ELECTRIC & GAS
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Electric
• Over 740K AMI meters will be installed
• Data available at 15 minute intervals /
transmitted 6x per day
• Meters communicate with mesh network
Gas
• Over 340K Interface Management Units
(IMUs) to be installed on existing meters
• Modules are battery powered with an
expected lifespan of 20 years
• Reads done every hour/transmitted
once daily to preserve battery life
• IMU’s communicate to mesh network
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PROGRAM TIMELINE
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Initial smart grid deployment is covered under existing rates, will continue for several years, and should enhance San Antonio’s electric grid to provide a platform for growth and development.
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INITIAL DEPLOYMENT AREAS
COMMUNICATION PLAN
• Key Stakeholders (May)90 days
• Community Groups/HOAs (June)60 days
• Direct Mail to Customers (July)30 days
• Phone Calls to Customers (Aug)7 days
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CUSTOMER AMI “OPT OUT”
OPTION
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Notification Upfront Charge to
Exchange Meter
Monthly Charge for
Meter reading
Customer notifies
CPS Energy
prior to install
$0 $20 per month
Customer notifies
CPS Energy
after install
$175 for 1 meter
$250 for 2 meters
$20 per month
For qualified low-income customers: Meter Exchange charge $35 for 1 meter, $50 for 2 meters; Monthly charge $10.
Fees will be applied through the Miscellaneous Charge Tariff
COMMUNITY AWARENESS
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LESSONS LEARNED SO
FAR…
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