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Connected Consumers:
Bringing the IoT to Life
June 15, 2016
Today’s Presenters
Michel LosierDirector of Customer and
Community Engagement
New Brunswick
Power Corporation
Robby SimpsonSystem Architect
GE Grid Solutions
Dave OberholzerVice President, Business
and Partner Development
WeatherBug Home
Nathan ShannonDeputy Director
Smart Grid Consumer
Collaborative
Agenda
Dave Olberholzer, WeatherBug Home
Question and Answer Session
Michel Losier, NB Power
Robby Simpson- GE Grid Solutions
Introduction
Speaker #1
Name Background
Robby Simpson System Architect at GE Grid Solutions• Guides the architectures for GE smart grid systems• Divides time between designing and evaluating GE Grid Solutions'
architectures with particular attention to scalability, security, and interoperability and standards bodies' activities.
• Active in IEEE (member of the IEEE-SA CAG and Vice Chair of IEEE 2030.5), ANSI, IEC, IETF, SGIP (member of the Board of Directors and Vice Chair of OpenFMB) and the ZigBee Alliance
• Published several refereed conference and journal papers on topics ranging from network measurements, network security, and network simulation to superconductor behavior
• M.S.E.C.E. and Ph.D. in Electrical and Computer Engineering from the Georgia Institute of Technology in Atlanta, GA.
• Bachelor of Science in Computer Engineering from Clemson University in Clemson, SC.
Imagination at work
Connected Consumers:Bringing the IoT to LifeRobby Simpson, PhD
System Architect, GE Grid Solutions
June 15, 2016
What is the “Internet of Things” (IoT)?
• Machine-to-Machine?
• Using the Internet
Protocol (IP)?
• Internet Connected?
15 June 2016 6
Image from https://flic.kr/p/6SjYQF, licensed under a Creative
Commons Attribution-NoDerivs 2.0 Generic License
Without Connected Consumers: An Analogy
15 June 2016 7
What are some Use Cases for Connecting Consumer Devices to the Grid?• Energy Usage Information
• Price
• Demand Response
• Distributed Energy Resources
• Electric Vehicle Charging
15 June 2016 8Image from https://flic.kr/p/5Y5kW, licensed under a Creative Commons
Attribution-NoDerivs 2.0 Generic License
How are Consumer IoT Devices Connected to the Grid?
• Smart Meters
• Internet
• 3rd Party Aggregators
15 June 2016 9
Image from https://flic.kr/p/5utqum, licensed under
a Creative Commons Attribution 2.0 Generic
License
Image from https://flic.kr/p/5hDZim, licensed under
a Creative Commons Attribution-ShareAlike 2.0
Generic License
What are some IoT Devices that Consumers Connect to the Grid?
• Smartphone
• Tablet
• Television
• Computer
• Thermostat
• Smart Meter
• Pool Pump
• Water Heater
• Smart Appliance
• Plug-in Electric
Vehicle
• Solar Inverter
• Energy Management
System
• Building
Management System
15 June 2016 10
What Standards and Technologies do these IoT Devices Use?Applications:
• IEEE 2030.5 (Smart Energy Profile 2.0)
• ZigBee Smart Energy 1.x
• Green Button
• OpenADR
• “Walled Gardens”
Physical Technologies:
• Wi-Fi, ZigBee, Ethernet, HomePlug
For more information, visit http://smartgridcc.org/sgcc-
resources/consumer-standards/
15 June 2016 11
Thanks!
Robby Simpson, PhD
GE Grid Solutions
http://robbysimpson.com
15 June 2016 12
Speaker #2
Name Background
Dave Oberholzer Vice President, Business and Partner Development at WeatherBug Home
• Plays a critical role in defining business strategy and models for demand response and energy efficiency initiatives in the industry
• Major partner development with companies such as Samsung/SmartThings, Honeywell, Nest and many others
• More than 10 years of experience in the mobile/wireless industry holding leading positions in the wireless industry with major technology
• Previously vice president of corporate development at Brightkite, director of wireless data content at Verizon Wireless, director of carrier services at InphoMatch and regional general manager at Predictive Systems
• Served as an officer in the U.S. Navy, where he flew carrier-based aircraft. Also a White House Military Social Aide.
• B.S. in Computer Science from Villanova University and an MBA and a MIS from the University of Maryland
Connected Consumers:Bringing the IoT to Life
14
an Earth Networks brand © 2015 15
Earth Networks: WeatherBug Products
Large IoT Sensor NetworkGlobal weather observations & danger alerting sensors,Connected home devices & sensors
Rapidly expanding IoT partner ecosystemDevice manufactures and service providers
Unique data collection & signal processing capabilities“Clear signals in the noise of big data”
Big data processing25+ terabytes real-time data daily
Loyal WeatherBug Consumer Base20+ million monthly usersDaily consumer engagement
Unmatched data intelligence from IoT sensors to ensure safety, comfort, efficiency & savings
Washington DC . New York . San Jose
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
Weather Matters: Weather is the Biggest Driver of Home Energy Use
16
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
Linking Weather to Energy to Drive Engagement – Empowering the Consumer
17
WeatherEngagement
Energy Engagement (simulated thermostat)
Connect Device (Display thermostat,
personalized info)Control Device
Analyze & Optimize
With Partner Utilities
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
WeatherBug Home Benefits
18
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
Intelligent Control and Optimization for Connected Devices
*Program in development
Connected Thermostats
Connected Devices
Appliances
Hot Water Heaters
Mini-Splits
Smart Plugs
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
Texas Study Demonstrates 8% Energy Savings: Consumers Saved $75-100/year
20
• Approx. 8% HVAC savings with WeatherBug Home Optimization
• set points were not changed, timing of the set points were modified daily based on weather and consumption correlation
• May thru Sept 2013 in Houston, TX
• Translates to ~4% whole house electric consumption savings
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
WeatherBug Home EE Saved 3X More
21
“We’re thrilled that our customers are taking advantage of the WeatherBug platform. Helping customers connect the dots between weather patterns and their energy usage is a powerful tool that helps customers inform how and when they use energy. As the concept of smart connected homes continues to grow, offering this kind of user friendly, intuitive platform to customers will drive behavior changes and increase participation in efficiency programs like this one.” -Ed White VP of New Energy Solutions, National Grid
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
22
National Grid ConnectedSolutions Program
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
23
ConnectedSolutions Portal – National Grid
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
24
ConnectedSolutions Portal – National Grid
an Earth Networks brandEN.Mktg.WBH.SIP.MM8 042616
Energy Insight Portal (DRMS)
25
• Enrollment• Bulk and Individual• Enrollment Statistics• Marketing Campaign
Tracking
• Device Summary• Offline, Online, Mode,
by OEM
• Demand Response• Capacity Forecasting• Event Initiation• Event Recall• DR EM&V• Event Reporting• Historical Event Reports• Cumulative Event
Reporting
• Energy Efficiency• Participation• TOU Optimization
Reporting• Savings Report
• ScoreCard Reporting• Slice & Dice by
Metric, Scores
• Data Presentment• Weather Data Profiling• Geo Mapping• Alerts/Badging
• Meteorlogical Services for Utilities
Speaker #3
Name Background
Michel Losier Director of Customer and Community Engagement at New Brunswick Power Corporation
• Program Director of PowerShift Atlantic; a Natural Resources Canada, Clean Energy Fund project, led by NB Power
• Member of SGCC‘s governing Board• Extensive experience in customer service, customer and
community relations, corporate reputation and media relations. • Served as Regional Manager in Customer Service and Managing
Director of Corporate Communications. • Student of the upcoming electricity sector transformation and
has been actively promoting the ongoing utility sector transformation with a “customer centric” focus
• Member of the Association of Professional Engineers and Geoscientists of New Brunswick
• Graduate from the University of New Brunswick in Mechanical Engineering
SGCC Research Brief
SGCC Research Brief
Forces shaping the energy marketplace
Despite varying challenges
and market conditions,
every utility needs to
consider these four forces
Personalized energySolar, EVs, storage, and
microgrids adoption is on
the rise
Asymmetric
competitionCompetition and new
entrants from non-energy
providers continues to
increase
Connected everythingGrowing number of
everyday objects and
devices collecting and
sharing data
Shifting regulatory
frameworksDeveloping movement in
retail market liberalization,
alternative revenue models
and performance-based
remunerationCopyright © 2015 Accenture All rights reserved.
Copyright © 2015 Accenture All rights reserved.
Unlock digital value of new energy consumers
Digitally engaged consumers offer more business value to energy providers. Energy
providers have much to gain by converting and retaining digital consumers.
more likely to sign up for automated home
energy management devices or services
more satisfied with
their energy provider
more trust in their
energy provider
more likely to recommendtheir current energy provider
more likely to sign up for home energy
generation products
more likely to
participatein an energy management
program
more likely to sharetheir personal information
and energy usage
information
Non-digital channel users
Digital
channel users
6%
27%
53%
80%
59%
66%
47%
72%
45%
71%
33%
42%
40%
69%
Digital channel users
Base: All Canada respondents
Home energy generation products Care for home energy devices
Warranty/financing for home energy devices Connected home products
Expanding traditional customer valueEnergy providers have the opportunity to forge new paths to value by expanding their
product portfolio across home generation, battery storage, and connected home systems.
Copyright © 2015 Accenture All rights reserved.
56%
50%
56%
43%
52%
47%
2014 New Energy Consumer survey results2015 New Energy Consumer survey results
56%
41%
How interested are you in signing up for the following products and services if they were offered
by your energy provider?
SGCC Research Brief
Green Champions Saving Seekers Status Quo
Technology Cautious Movers and Shakers
SGCC Research Brief
“Smart energy technologies fit our
environmentally aware, high-tech lifestyles.”
“How can smart energy
programs help us save money?”“We’re okay; you can leave us
alone.”
“We want to use energy wisely, but we
don’t see how technologies can help.”“Impress us with smart energy technology and
maybe we will start to like the utility more.”
Smart Grid Consumer Segments
9 Smart Grid-enabled Concepts Tested
Device Remote Control
Time-varying Rate Plan Onsite Power Storage
Prepaid Billing
Smart Appliances
Rooftop Solar &
Net Metering
Peak Time Savings Plan
Energy Tracking & Alerts
Smart Home
SGCC Research Brief
SGCC Research Brief
0%
50%
Awareness vs. Interest
100%
0% 50%
Aware Consumers (%)
100%
Inte
rest
edC
on
sum
ers
(%)
ConsumersAre Aware of TheseConcepts
Energy tracking & alerts
Time-varying rate
Onsite power storage
Rooftop solar
Device remote
Smart Homescontrol
Smart Thermostat Key Takeaways
SGCC Research Brief
• More than half of consumers find smart
thermostat programs appealing,
regardless of the incentive amount
• Enabling Demand Response in a smart
thermostat program only moderately
reduces appeal to consumers
Strong Interest InEmerging Technologies
SGCC Research Brief
Saving Money and Convenience
Motivate Consumers
SGCC Research Brief
2016 State of the Consumer Report
Consumers Are More Eager to Adopt
New Technologies
Theme 3: Utilities need to Show How They
Are Acting in Consumers’ Best Interests to
Increase Trust
“Well, it felt sort of like big brother: they can shut me down
if they want to, if they just think I’m using too much.”
3
• In the spring of 2015 IcontrolNetworks surveyed 1,600 consumers (1,000 from the United States and 600 from Canada) for our second annual State of the Smart Home report.
• The 2015 State of the Smart Home report showed that simplicity and ease-of-use trump technological innovation – and
• today’s consumers want devices that solve real, everyday problems.
50% of consumers
say they plan to
buy at least one
smart home
product in the next
year.
• “Households start their connected journey with one or two devices addressing a single use case”.
SELF-ADJUSTING
THERMOSTAT
AUTOMATIC ADJUSTABLE
OUTDOOR LIGHTING
A MASTER REMOTE CONTRO
FOR ALL THE HOUSEHOLD
PREFERENCES
L
65%
65%HOME
MONITORING
CAMERAS72%
71%
68%
DOORS THAT CAN
BE LOCKED FROM A
REMOTE LOCATION
SELF-ADJUSTING
THERMOSTAT
HOME
MONITORING
CAMERAS
A MASTER REMOTE
CONTROL FOR ALL
THE HOUSEHOLD
PREFERENCES
DOORS THAT CAN
BE LOCKED FROM A
REMOTE LOCATION
AUTOMATIC
ADJUSTABLE
OUTDOOR LIGHTING
72%65%
68%
71%
65%
HERE’S WHAT TOPS CONSUMERS’ LISTS FOR THE
MOST DESIRED SMART HOME DEVICES:
Icontrol State of the Smart Home 2015
37% 37% 34% 34% 32% 31% 25%
Similar to earlier findings, age dif ferences also emerge as a factor in consumers’ likelihood to purchase smart home devices.
Here’s what adults aged 25-34 say they are likely to purchase within the next 12 months:
56% 54% 54% 53% 52% 50% 50%
W ith millennials estimated to spend more than $200 billion annually starting in 2017, and $10 trill ion in their lifetimes3, we expect
these numbers to increase as this younger generation grows older and newer generations begin to naturally embrace
this technology.
CONNECTED
HOME CAMERACONNECTED
THERMOSTAT
CONNECTED
LIGHTING
CONNECTED
DOOR LOCK
SMART
HOME HUB
SMART
HOME SERVICESCONNECTED
APPLIANCE
CONSUMERS ARE ALMOST READY TO TAKE ACTION
We’re at a pivotal point in the smart home journey: in just the past few years, technological advancements, customer interest
and education have transformed the smart home from what was once only a futuristic vision to the reality it has become today.
SOURCE: 3AdAge
New smart home customers are emerging left and right – with nearly 50% of the North Americanpopulation likely to purchase at least one connected device in the next year.
37% 25%
CONNECTED
HOME CAMERA
Icontrol State of the Smart Home 2015
CONNECTED
THERMOSTAT
CONNECTED
LIGHTING
CONNECTED
DOOR LOCK
SMART
HOME HUB
SMART
HOME SERVICESCONNECTED
APPLIANCE
Here’s what consumers say they are likely to purchase within the next 12 months:
• for the second year in a row, 90% of
consumers say security is one of the top
reasons to purchase a smart home
system.
• 70% say they are excited about the
potential cost savings from energy
efficiency and monitoring
• the more people know about this
technology, the more interested and
excited they become about incorporating it
into their everyday connected lifestyles.
SEEING IS BELIEVING
• Likelihood to purchase a smart home device increases by more than 90% among those who know someone with a smart home.
• Consumers who know someone with a smart home are 66% more likely to be excited about the possibilities of this technology.
The Connected Home
“Barriers and Obstacles”
SGCC Research Brief
• Lack of consumer awareness – this is improving…
• Privacy and Data concerns
• Complexity in making devices talk to each other (interoperability -
fragmentation…)
• “Value Proposition” is unclear
• Apps are not all user friendly (a negative experience)
• Cost
The Connected Home –
“The Drivers”
SGCC Research Brief
• Home Security: Cameras, Door Locks, Motion Detection
• Energy Management–Smart Appliances, Thermostats
• In Home Entertainment Systems
• Increasing levels of comfort with digital technology
• Evolving “In Home” Networks (devices sharing data…)
• My neighbors have one – becoming more common
The Connected Home –
“A Future Outlook”
SGCC Research Brief
• Knowing our Customers (Segmentation) “It’s abt people, not technology”
• Collaboration and Strategic Partnerships
• A Digital conversation – Anytime, anywhere…
• “Point Solutions” to “Hub and Spoke” to “fully networked solutions”
• A seamless experience, simple and value added
• Customer Centricity and the Connected Customer
• Consumers are seeing the benefits of Smart Grid
Questions?
Thank you! You will receive a copy of today’s slides at the email
address you used to register.
Michel LosierDirector of Customer and
Community Engagement
New Brunswick
Power Corporation
Robby SimpsonSystem Architect
GE Grid Solutions
Dave OberholzerVice President, Business
and Partner Development
WeatherBug Home
Nathan ShannonDeputy Director
Smart Grid Consumer
Collaborative
Next SGCC Webinar
DataGuard: Energy Data Privacy
and Security
July 20 @ 1pm (EST)www.smartgridcc.org
