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6 th Floor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com SENTIS MARKET RESEARCH INC ENFORM Market Penetration Survey Report April 14, 2016 Contact Julie Winram 604.336.8759 | [email protected] Janessa Perry 604.566.8929 | [email protected]

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Page 1: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

6th Floor, 543 Granville Street, Vancouver, BC V6C 1X8

@sentisresearch sentisresearch.com

SENTIS MARKET RESEARCH INC

ENFORM

Market Penetration Survey Report

April 14, 2016

Contact

Julie Winram

604.336.8759 | [email protected]

Janessa Perry

604.566.8929 | [email protected]

Page 2: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

contents

2

03 05 08 21 Objectives & Methodology

Executive Summary

Summary of Findings

Appendix

Page 3: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Objectives & Methodology

3

Page 4: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• WorkSafeBC, in partnership with ENFORM, enlisted Sentis

Research to develop and carry out a survey with employers in

BC’s Oil and Gas sector.

• The main objectives of the survey were to measure employer

awareness of ENFORM and identify their needs and preferences

for health and safety information and support.

• The survey covered the following topics:

o General perceptions around safety in Oil and Gas

o Awareness of ENFORM

o Satisfaction with ENFORM

o Usage of and satisfaction with the services, resources,

and information provided by ENFORM

o Desired services and communication channels

• This report covers the results from the survey for ENFORM.

• The survey was conducted primarily by emailing employers an

invite to participate in the survey. The email contained a unique

link to the online survey, hosted at www.sentis.ca.

• Sentis made additional follow-up calls to encourage

participation in the survey. When these employers were called

they were offered the option to complete the survey by phone

or their email was obtained and they were sent an invite to the

online survey.

• Surveying took place from February 2 to 28, 2016.

• A total of 193 surveys were obtained from employers falling

within ENFORM’s industry subsectors, including 111 in

Petroleum, Coal, Rubber, Plastic, and Chemical Products, and 82

in Oil & Gas or Mineral Resources. Note: no completes were obtained in Utilities.

• The survey sample was weighted by company size1 and by

subsector to match the actual employer composition for the

sector.

1 Company size is based on WorkSafeBC’s Estimated 2016 Employer Payroll Size

and the categories are defined as follows:

Very Small: employers with a calculated 2016 assessable payroll amount less than

$150K, and a base WorkSafeBC assessment rate less than $3K.

Small: employers with a calculated 2016 assessable payroll amount greater than

or equal to $150K, but less than $600K, and/or a base WorkSafeBC assessment

rate greater than or equal to $3K, but less than $12K.

Medium: employers with a calculated 2016 assessable payroll amount greater

than or equal to $600K, but less than $1.6 million, and a base WorkSafeBC

assessment rate greater than or equal to $12K, but less than $40K.

Large: employers with a calculated 2016 assessable payroll amount greater than

or equal to $1.6 million, and a base WorkSafeBC assessment rate greater than or

equal to $40K.

Objectives & Methodology

Objectives

4

Methodology

Total Sample Contacted

(Email or Phone)

Surveys Obtained

Participation Rate

Margin of Error (19 times out of 20)

1,436 193 14% ±7%

Page 5: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Executive Summary

5

Page 6: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Three-quarters of BC employers involved in Oil & Gas feel

that workplace safety is improving in their industry.

• The most common types of health and safety risks

identified by employers in the sector are:

Driving, accidents, poor road conditions or

maintenance (31%)

Lack of knowledge, training, or experience (28%)

• Nearly all employers in BC’s Oil & Gas sector have heard of

ENFORM, including 20% that named the association on an

unaided basis.

• Employers typically became aware of ENFORM as a result

of taking a mandatory certification or training course, word

of mouth, or from reading an ENFORM publication.

• Employers aware of ENFORM are either satisfied with the

organization’s performance on promoting health and

safety in the industry, or lack an opinion. Just 6% have a

negative perception.

• ENFORM’s most utilized resources are:

o Training (86%)

o Certification (53%)

o Health & Safety resources such as booklets, videos,

and manuals (41%)

o Updates & notifications for H&S news, regulatory

changes, etc. (35%)

• Over eight in ten employers who receive each of the

services or resources above say they are satisfied with what

they receive.

6

Executive Summary

of employers say workplace safety is improving 74%

Industry Perceptions

Awareness of ENFORM

of employers are aware of ENFORM 96%

Satisfaction with ENFORM

Are satisfied with ENFORM’s performance

Have a neutral or no opinion of ENFORM’s performance

65%

29%

Usage and Satisfaction of H&S Resources

of employers in the sector have used ENFORM’s services, resources, or information 90%

mandatory certification or training course

38%

word of mouth

20%

publication

10%

(Among employers who are aware of ENFORM, 94% recall receiving services, resources, or information from the association).

Page 7: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Employers were asked whether there was anything else

ENFORM could do to better serve or support their

company or industry. The top suggestions include:

o Providing more opportunities for education and

training (14%)

o Making education and training more accessible

(12%)

• The top services, resources, or information that employers

would like ENFORM to provide are:

o Training (74%)

o Updates & notifications for H&S news, regulatory

changes, etc. (57%)

o Health & Safety resources such as booklets, videos,

and manuals (56%)

• The top choices for receiving communications from

ENFORM are:

o Personal/direct emails (70%)

o Group emails such as an e-newsletter subscription

(56%)

o The ENFORM website (53%)

o Regular mail (36%)

• Seven in ten employers express interest in receiving

services, resources, or information from ENFORM, while

one quarter are unsure and less than one in ten are not

interested.

7

Executive Summary

How to Provide Better Support to Employers Communication Preferences

of employers are interested in receiving services, resources, or information from ENFORM

69%

Page 8: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Summary of Findings

8

Page 9: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Employers in BC’s Oil & Gas sector tend to feel that workplace safety is improving in their industry. Specifically, 74% believe it is improving

while most of the balance, 21%, believe there’s been no change. Only 3% of employers feel that safety in their sector is declining.

• Perceptions of workplace safety are consistent across the two subsectors.

Base: All ENFORM employers (193)

Q1. Generally speaking, would you say that workplace safety in your industry is… 9

Perceptions of Workplace Safety

74%

21%

3%

Perceptions of Workplace Safety in the Oil & Gas Industry

Improving

Getting worse

Staying the same

Don’t know

74% of employers say workplace safety

is improving

Page 10: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• There are several types of health and safety risks identified by employers in the sector.

• Driving, car accidents, and poor road conditions or maintenance, and lack of knowledge, training, or experience are considered the most

common.

• Medium sized companies are the most likely to cite driving, accidents, and poor road conditions or maintenance as the top risk (63%

mentioning).

Base: All ENFORM employers (193)

Q10. In every industry there is some degree of health and safety risk to workers. What do you think are the main health and safety risks in your industry? 10

Main Health & Safety Risks in Oil & Gas

31%

28%

14%

13%

11%

8%

8%

6%

6%

18%

Main Health and Safety Risks in Oil & Gas

(% mentioning/major mentions only)

Unaided Mentions

Driving/accidents/poor road

conditions/maintenance

Lack of knowledge,

training, or experience

Chemical, toxin, or gas exposure

Inattention/apathy/

carelessness/negligence

Complacency/Lack of awareness

Slips and trips

Long or late hours/

fatigue/sleep deprivation

Pressure to keep costs down/

cutting corners/low pay

Lack of communication/

Miscommunication

Don't know/did not

provide a comment

“Driving on public roads.”

“Lack of experience and training on the task.”

“Sour gas or H2S.”

“Failure to follow procedures.”

“Complacency with repetitive tasks.”

“Slips and trips.”

“Long work shifts.”

“Safety takes a back seat in some cases when the industry is experiencing low commodity

prices.”

“Lack of coordination/communication between contractors on-site.”

Page 11: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Nearly all employers in BC’s Oil & Gas sector have heard of ENFORM, including 20% that named the association on an unaided basis.

• Unaided awareness levels among Small, Medium, and Large companies are over twice that of Very Small companies (35% versus 15%).

• Other organizations cited on an unaided basis include WorkSafeBC, BC Oil & Gas Commission, and the Canadian Centre for Occupational

Health & Safety.

Base: All ENFORM employers (193)

Q2. Can you think of any organizations in BC that support or promote workplace health and safety in the Oil & Gas Industry?

Q3a. Have you heard of ENFORM? 11

Awareness of ENFORM

Awareness of ENFORM

20%

76%

4%

96% of employers have heard of

ENFORM

Other Health & Safety Organizations Named (Unaided)

% Mentioning

WorkSafeBC/Worker’s Compensation Board 17%

BC Oil & Gas Commission (BCOGC) 12%

Canadian Centre for Occupational Health & Safety

(CCOHS) 4%

Correctly Named ENFORM Without

Prompting (Unaided)

Not Aware of ENFORM

Aware of ENFORM When Prompted (Aided)

Page 12: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Employers typically became aware of ENFORM as a result of taking a mandatory certification or training course (mentioned by nearly four

in ten employers on an unaided basis), through word of mouth, or from reading an ENFORM publication.

• Employers in the Petroleum, Coal, Rubber, Plastic, and Chemical Products subsector are the most likely to mention they first heard of

ENFORM through mandatory certification or training courses (44% and 45%, respectively).

Base: Among those aware of ENFORM (186)

Q3b. How did you first hear about ENFORM? 12

Sources of Awareness of ENFORM

20%

10%

6%

4%

2%

1%

38%

2%

2%

3%

12%

Original Source of Awareness of ENFORM

(among those aware of ENFORM)

Aided Mentions (List Shown)

Word of mouth

Read one of their publications

Advertisement

They sponsored/participated at an event

Received an email

Someone called/contacted you

Unaided Mentions

Mandatory certification or training course

Known about them for a long time

Already members/use

their services/are certified

Other

Can’t Recall

Page 13: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Employers aware of ENFORM tend to be either satisfied with the organization’s performance on promoting health and safety in the

industry, or they lack an opinion. Only 6% are dissatisfied with ENFORM’s performance.

• Satisfaction tends to be highest among Medium sized companies with 76% saying they are very satisfied (6%) or satisfied (69%). That said,

Small companies are the most likely to report that they are very satisfied (29%).

Base: Among those aware of ENFORM (186)

Q4. Overall, how satisfied are you with what ENFORM is doing to promote health and safety in your industry? 13

Satisfaction with ENFORM

18%

46%

23%

4% 6% Very satisfied

Neither satisfied

nor dissatisfied

Satisfied

Dissatisfied

Very dissatisfied

Don’t know

Satisfaction with ENFORM’s Promotion of Health & Safety

(among those aware of ENFORM)

65% Very satisfied/

satisfied

Page 14: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Overall, nine in ten employers recall receiving some kind of service, resource, or information from ENFORM.

• Among those employers aware of ENFORM, 94% recall receiving services, resources, or information from the association.

• ENFORM’s most utilized resource is training, which is used by more than eight in ten employers in the industry.

• Certification, Health & Safety resources, and updates and notifications round out the other common interactions and services.

Base: All ENFORM employers (193)

Q5. ENFORM offers various services, resources, and information on health and safety. Which of these services, resources, or information has your company used or received from ENFORM? 14

Services, Resources, & Information Used or Received

86%

53%

41%

35%

7%

4%

2%

1%

0%

10%

Services, Resources, & Information Used or Received from ENFORM

(among all ENFORM employers)

Aided Mentions (List Shown)

Training

Certification

Health & Safety resources (e.g. booklets, videos, manuals)

Updates and notifications (e.g. H&S news, regulatory changes, etc.)

Conferences, seminars, and events

An in-person meeting or site visit

LinkedIn

Twitter

Facebook

None/don't know/

not aware of ENFORM

Page 15: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Employers assessed each of the services received; presented below is the feedback on the four services that received at least 30 assessments.

• ENFORM’s services, resources, and information are all well received by the large majority of those who have used each one.

• Certification services perform particularly well, with one-third saying they are very satisfied.

Base: Among those receiving services, resources, and information from ENFORM (67-165)

Note: Only services/resources with 30+ responses are shown.

Q5. ENFORM offers various services, resources, and information on health and safety. Which of these services, resources, or information has your company used or received from ENFORM?

Q6. How would you rate the [INSERT EACH ITEM USED/RECEIVED IN Q5] on meeting your needs? 15

Satisfaction with Services, Resources, & Information

22%

32%

14%

16%

66%

56%

72%

65%

10%

10%

13%

18%

Satisfaction with ENFORM’s Services, Resources, & Information

(among those using/receiving each service, resource, or information from ENFORM)

Training

Certification

Health & Safety resources (e.g. booklets, videos, manuals)

Updates and notifications (e.g. H&S news, regulatory

changes, etc.)

% of Employers Surveyed Using or

Receiving Each Service/Resource

86%

53%

41%

35%

Very satisfied Neither satisfied

nor dissatisfied

Satisfied Dissatisfied Very dissatisfied Don’t know

Page 16: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Employers were asked whether there was anything else ENFORM could do to better serve or support their company or industry. The top

suggestions include providing more opportunities for education and training generally, and making education and training more

accessible.

Base: All ENFORM employers (193)

Q7. In what ways could ENFORM better serve or support your company and industry to improve health and safety in your workplace?/The ENFORM is the health and safety association for the Oil & Gas industry in BC. With this in mind, in what ways could ENFORM serve or support your company and industry to improve health and safety in your workplace? 16

Suggestions for Support

14%

12%

5%

5%

4%

3%

3%

3%

3%

56%

Suggestions for how ENFORM Could Support Employers

(% mentioning/major mentions only)

Unaided Mentions

Provide more opportunities for

education and training (general)

Make education/training more accessible (online courses, free/cheaper courses, more locations)

Work with us to make changes/

be receptive to feedback

Lower cost of membership/equipment

On-site visits/in-person meetings

Enforcement of safety policies/conduct or

improve audits and inspections

Improve website/online resources

Clarification and transparency of

guidelines, policies, and procedures

Send updates/newsletters (regulations, safety practices/tips, injury alerts, etc.)

Don't know/did not provide a comment

“They should have some on the job training, instead of just book learning.”

“Offer more courses in the north on more of a regular basis.”

“More industry consultation and involvement in policy direction and setting.”

“Lower the prices.”

“Field visits to promote safety on the front lines.”

“More inspections by governing bodies.”

“Easier access to information besides the booklets you receive in class. Would be very

handy to pull from the internet.”

“Clear communication as to changes in certification audit requirements and standards.”

“In addition to safety bulletins describing incidents provide the information describing the negative fall out for the individual whom

was injured to deter unsafe work from others.”

Page 17: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Base: All ENFORM employers (193)

Q8. Looking ahead, what kinds of services, resources, or information from ENFORM would most help you improve health and safety in your workplace? 17

Preferred Services, Resources, & Information

Aided Mentions (List Shown)

Training

Updates & notifications (e.g. H&S news, regulatory changes)

Health & Safety Resources (e.g. booklets, videos, manuals)

Certification

Conferences, seminars, and events

An in-person meeting or site visit

Other

Don't know

38%

18%

14%

9%

21%

14%

24%

20%

74%

57%

56%

40%

9%

6%

4%

15%

Employers were provided with a list of ways that ENFORM could help their company improve health and safety, and asked to select their top three choices.

• The top preference is for ENFORM to provide them with training, which 74% ranked within their top three choices.

• The next two most popular services are updates/notifications and Health & Safety resources, both of which attract the interest of 57% and

56% employers, respectively.

• Small and Medium employers express the most interest in Health & Safety resources, and updates/notifications with broadly seven in ten

including these in their top three.

Top Three Preferred Services, Resources, & Information for ENFORM to Provide

First Preferred Third Preferred Second Preferred

Page 18: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Base: All ENFORM employers (193)

Q9. How would you generally prefer to receive information (e.g. updates on new services and resources, H&S news, regulatory changes) from ENFORM? 18

Preferred Communication Channels

Aided Mentions (List Shown)

Personal/direct emails

Group emails (i.e. an e-newsletter subscription)

On the ENFORM website

By mail

In-person

LinkedIn

By phone

Facebook

Twitter

No preference

47%

19%

11%

9%

17%

23%

21%

12%

3%

70%

56%

53%

36%

8%

8%

7%

2%

1%

11%

Employers were provided with a list of communication channels for receiving information from ENFORM and asked to select their top three choices.

• The top choice for communications is emails, with personal/direct emails favoured over group emails.

• The ENFORM website and regular mail round out the top choices.

Top Three Preferred Channels for Receiving Information from ENFORM

First Preferred Third Preferred Second Preferred

Page 19: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• Seven in ten employers express interest in receiving services, resources, or information from ENFORM, while one quarter are unsure and

less than one in ten are not interested.

• Interest steps up with company size, rising from two-thirds of Very Small companies, to three-quarters of Small companies, to broadly nine

in ten Medium and Large companies.

Base: All ENFORM employers (193)

Q9b. Generally speaking, how interested are you in receiving services, resources, or information to improve heath and safety in your workplace? 19

Interest in Receiving Services, Resources, & Information

26%

43%

23%

5% Very interested

Neutral

Interested

Not interested

Not at all

interested

Don’t know

Interest in Receiving Services, Resources, & Information From ENFORM

69% Very interested/

interested

Page 20: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

• The table below shows the profile of employers that were surveyed, broken down by employer size (based on WorkSafeBC’s estimated 2016

assessable employer payroll size).

• Three-quarters of all ENFORM employers have less than four employees in BC.

• Six in ten of those completing the survey were business owners, while one in ten were managers.

• Employers are split equally between the two subsectors, with half working in Oil & Gas or Mineral Resources and the other half working in

Petroleum, Coal, Rubber, Plastic, and Chemical Products.

Note: All data has been weighted by the estimated employer payroll size to match the target population.

*Caution: small base size. 20

Employer Profile

Estimated 2016 Employer Payroll Size

Total Very Small Small Medium Large

(base)

%

(193)

%

(140)

%

(34)

%

(13*)

%

(6*)

Number of Employees in BC

None/No employees 18 22 5 - -

1-3 employees 56 65 43 - -

4-19 employees 16 7 49 54 -

20-99 employees 6 2 0 37 63

100+ employees 5 3 3 8 37

Role in Company

Aided List

Business owner 59 67 48 14 -

Senior executive 3 2 3 8 18

Manager 10 6 16 25 63

Supervisor 9 10 5 6 -

Staff member 2 2 3 - -

Dedicated health and safety position 8 3 22 40 18

Internal bookkeeper/accountant 7 9 3 6 -

Unaided Mentions

All of the above <1 1 - - -

Office manager/admin 1 1 - - -

Contracted <1 1 - - -

Subsector

7040 Oil & Gas or Mineral Resources 50 42 70 76 74

7130 Petroleum, Coal, Rubber, Plastic, and Chemical

Products 50 58 30 24 26

Page 21: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

Appendix

Questionnaire

21

Page 22: ENFORM Market Penetration Survey · PDF file6th SENTIS MARKET RESEARCH INCFloor, 543 Granville Street, Vancouver, BC V6C 1X8 @sentisresearch sentisresearch.com ENFORM Market Penetration

If you have any problems with this survey, please contact us at [email protected] 1

NEXT SAVE & RESUME LATER

Industry Survey

EMAIL INVITE TO SURVEY [ALL CAP TEXT NOT SHOWN TO RESPONDENT]

Subject: WorkSafeBC would like to hear from you!

From: WorkSafeBC & Sentis Research

Dear sir/madam,

We are conducting a research study about health and safety in your industry.

If you are the person responsible for health and safety in your company, or the owner/operator of your

company, we would really like to hear from you! (If not, then please forward this email to the right person –

thank you!)

The survey is quick and easy. We've enlisted Sentis Research to conduct the survey and keep all

responses confidential. Only aggregated results will be shared with WorkSafeBC and industry member

health and safety associations.

Please answer the question below to get started.

Generally speaking, would you say that workplace safety in your industry is...

Improving

Getting worse

Staying the same

Don’t know

Don't have much to say on the topic? That's okay. We still want to hear from you.

You can begin the survey by clicking start survey below.

If you are unable to click on the button, copy the entire text of this link and paste it into your web browser: {SURVEY URL}

We really appreciate your feedback.

Regards,

WorkSafeBC & Sentis Research

About this Survey: WorkSafeBC has enlisted an independent research firm, Sentis Market Research, to conduct this survey. Your participation is completely voluntary. All responses will be kept confidential by Sentis; though, if you include personal information in your responses, you will be considered to have consented to that personal information being collected and used by WorkSafeBC for the purpose of this survey.

If you have any problems with this survey, please contact us at [email protected]

Privacy Policy

Unsubscribe

Sentis Market Research Inc.

6th Floor, 543 Granville Street

Vancouver, BC, V6C 1X8

sentisresearch.com

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If you have any problems with this survey, please contact us at [email protected] 2

NEXT SAVE & RESUME LATER

Industry Survey

EMAIL REMINDER [ALL CAP TEXT NOT SHOWN TO RESPONDENT]

Subject: Reminder: WorkSafeBC would like your feedback!

From: WorkSafeBC & Sentis Research

Dear sir/madam,

There is still time to participate in WorkSafeBC’s health and safety survey!

Please complete the survey by Friday, February 12.

If you started the survey but didn’t finish it, you can pick up right from where you left off:

If you’re not the person responsible for health and safety in your company, or the owner/operator of your

company, then please forward this email to the right person – thank you!

It’s really easy and should only take about 7 minutes.

Don't have much to say on the topic? That's okay. We still want to hear from you.

If you are unable to click on the button, copy the entire text of this link and paste it into your web browser: {SURVEY URL}

We've enlisted Sentis Research to conduct the survey and keep all responses confidential. Only

aggregated results will be shared with WorkSafeBC and industry member health and safety associations.

We really appreciate your feedback.

Regards,

WorkSafeBC & Sentis Research

About this Survey: WorkSafeBC has enlisted an independent research firm, Sentis Market Research, to conduct this survey. Your participation is completely voluntary. All responses will be kept confidential by Sentis; though, if you include

personal information in your responses, you will be considered to have consented to that personal information being collected and used by WorkSafeBC for the purpose of this survey.

If you have any problems with this survey, please contact us at [email protected]

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Sentis Market Research Inc.

6th Floor, 543 Granville Street

Vancouver, BC, V6C 1X8

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Industry Survey

Welcome to the WorkSafeBC Industry Survey

The survey will take about 5 minutes and all responses will be kept confidential.

If you have any questions or problems with the survey, please email us at [email protected]

PROGRAMMING NOTE: THE FIRST SURVEY QUESTION IS ALSO EMBEDDED IN THE EMAIL; ONCE ANSWERED THE RESPONDENT IS

BROUGHT DIRECTLY INTO THE SURVEY AT Q2. THE RESPONDENT CAN ALSO ENTER THE SURVEY BY CLICKING THE LINK ON THE

EMAIL AND THAT WILL BRING THEM TO Q1. IF A RESPONDENT LEAVES THE SURVEY MID-WAY THEY ARE ABLE TO RE-ACCESS

LATER WHERE THEY LEFT OFF.

Q1. [single choice]

Generally speaking, would you say that workplace safety in your industry is…

1. Improving

2. Getting worse

3. Staying the same

97. Don’t know

Q2. [open end]

Can you think of any organizations in BC that support or promote workplace health and safety in Oil &

Gas?

Please list up to three.

POP UP IF LEFT BLANK: If you can’t think of any please type “don’t know” in the first box.

SKIP Q3a IF ALREADY MENTIONED IN Q2. IF HSA IS MISSPELLED RESPONDENT WILL BE ASKED Q3a.

Q3a. [single choice]

PROMPT IF LEFT BLANK: You missed this question. If you are unable to provide feedback, please click

‘Next’ to continue.

Have you heard of ENFORM?

1. Yes

2. No – SKIP TO Q7

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Q3b. [single choice]

How did you first hear about ENFORM?

RANDOMIZE

1. Advertisement

2. Read one of their publications

3. Word of mouth

4. Someone called/contacted you

5. Received an email

6. They sponsored/participated at an event

96. Other (please specify)

97. Can’t recall

Q4. [single choice]

Overall, how satisfied are you with what ENFORM is doing to promote health and safety in your industry?

5. Very satisfied

4. Satisfied

3. Neither satisfied nor dissatisfied

2. Dissatisfied

1. Very dissatisfied

97. Don’t know

Q5. [multi choice]

ENFORM offers various services, resources, and information on health and safety.

Which of these services, resources or information has your company used or received from ENFORM?

Please check all that apply.

a. Health & Safety resources (eg. booklets, videos, manuals)

b. Updates and notifications (eg. H&S news, regulatory changes, etc)

c. Training

d. Certification [IF SELECTED, POP UP MULTI LINE TEXT BOX “Specify which certification(s):”]

e. Conferences, seminars and events

f. An in-person meeting or site visit

g. LinkedIn

h. Twitter

i. Facebook

j. Anything else? ______________________________ [ANCHOR AT BOTTOM]

98. None/don’t know [ANCHOR AT BOTTOM]

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POP UP FOR EACH ITEM SELECTED

Q6a-f. [single choice]

How would you rate [INSERT EACH ITEM USED IN Q5] on meeting your needs?

a. the Health & Safety resources (eg. booklets, videos, manuals)

b. the updates and notifications (eg. H&S news, regulatory changes, etc)

c. the training

d. the certifications

e. the conferences, seminars and events

f. the in-person meetings or site visits

g. their updates on LinkedIn

h. their tweets on Twitter

i. their posts on Facebook

j. INSERT OTHER FROM Q5

SCALE:

Very

Satisfied Satisfied

Neither satisfied

nor dissatisfied Dissatisfied Very Dissatisfied Don’t know

Q7. [open end]

IF Q3A=1: In what ways could ENFORM better serve or support your company and industry to improve

health and safety in your workplace?

IF Q3A=2: ENFORM is the health and safety association for the Oil & Gas industry in BC.

With this in mind, in what ways could ENFORM serve or support your company and industry to improve

health and safety in your workplace?

Please provide up to three suggestions.

PROMPT IF LEFT BLANK: You missed this question. If you are unable to provide feedback, please click

'Next' to continue.

ALLOW 4 LINES FOR EACH BOX.

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Q8. [multi choice; drag and drop]

Looking ahead, what kinds of services, resources, or information from ENFORM would most help you

improve health and safety in your workplace?

Please rank up to three items by dragging them over to the right.

Ranking

(#1, #2, #3)

RANDOMIZE

1. Health & Safety resources (eg. booklets, videos, manuals)

2. Updates and notifications (eg. H&S news, regulatory changes, etc)

3. Training

4. Certification

5. Conferences, seminars and events

6. An in-person meeting or site visit

7. Anything else? (please drag over and specify)

97. Don’t know [EXCLUSIVE]

ASK ALL Q9

Q9. [multi choice; drag and drop]

How would you generally prefer to receive information (eg. updates on new services and resources, H&S

news, regulatory changes) from ENFORM?

Please rank up to three items by dragging them over to the right.

Ranking

(#1, #2, #3)

1. In-person

2. Personal/direct emails

3. Group e-mails (i.e., an e-newsletter subscription)

4. By phone

5. By mail

6. On the ENFORM website

7. LinkedIn

8. Twitter

9. Facebook

10. Other (please specify)

11. No preference [ANCHOR AT BOTTOM]

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Q9b. [single choice]

Generally speaking, how interested are you in receiving services, resources or information to improve

heath and safety in your workplace?

5. Very interested

4. Interested

3. Neutral

2. Not interested

1. Not at all interested

97. Don’t know

Q10. [open end]

In every industry there is some degree of health and safety risk to workers.

What do you think are the main health and safety risks in your industry?

Please list up to three.

PROMPT IF LEFT BLANK: You missed this question. If you are unable to provide feedback, please click

‘Next’ to continue.

Q11a: [open end, numbers only]

And for classification purposes…

Approximately how many workers does your company employ in BC?

employees

Q11b. [single choice]

Which of the following best describes your role in your organization?

1. Business owner

2. Senior executive

3. Manager

4. Supervisor

5. Staff member

6. Dedicated health and safety position

7. Bookkeeper/accountant

8. Other (please specify)

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Industry Survey

Q12. [single choice]

Does your company/organization look after the bookkeeping or accounting for other businesses,

including managing WorkSafeBC premium payments on their behalf?

1. Yes (we are an accounting/bookkeeping firm)

2. No

Those are all of our questions.

Please click submit to complete your survey.

Thank you very much for your feedback. Your survey has been submitted!