By:Prof. Ram Nidumolu, PhD

Clinical Professor of Organisational BehaviourRam_nidumolu@isb.edu, +91 6305531587

Enabling Beingful Work and Well-Being in Hospital Settings

Aug 23rd, 2019

LEVEL1BusinessStrategies

andModels

LEVEL2BusinessProcesses and

Cultures

LEVEL3MindsetsandSenseofSelf

Levels of Business Transformation

Beingfulness(Forthcoming)

AncientWisdom3

Therearetwobirds,twodearfriends,Thatliveintheverysametree.Theoneeatsthefruitinanxiousgreed,Whiletheotherwatchessilently.

- Mundaka Upanishad(III.1.1)

TwoBirdsinaTree4

Workplace StressØThetopstresstriggersare:• Personalfinance– 17%• Workload- 16%• Personalhealthconcerns– 14%

ØStressatWork:• 87%ofworkerssaytheyarestressed• 12%feeltheirstressisunmanageable• 64%sayitsan“alwayson”environment

ØLackofEmployerSupport:• 46%gotsupport(28%feltitadequate)• 38%gotnosupportatall

ØWHO - workplacestresscosts$300B/year

Source:https://wellbeing.cigna.com/360Survey_Report.pdf

Impacts of Work Stress on the Organization

LiabilityClaims

Absenteeism

WorkCommitment

Productivity

Turnover

CustomerComplaints

Recruitment

Source:WorkOrganization&StressreportbyWHO

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BeingfulnessAtWork

Thequalityoflifeassociatedwithworkthatistruetoourselfandourvalues

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CopyrightRamNidumolu2018

BeingfulnessModel

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WORKREQUIREMENTS

MYBEING

BEINGFULWORK MEANINGFULWORK

PRODUCTIVITY

HAPPINESS

OTHERASPECTSOFWELL-BEING

RECOGNIZE EXPERIENCE LEAD

WHATISMYEVOLVINGSENSEOFMYSELF?

WHATDOESITTAKETOSUCCEEDATTHISWORK?

ANCHOR

PURPOSE

CopyrightRamNidumolu2018

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HappinessVs.Meaning:ResearchFindings9

HAPPINESS:FocusedonpresentMorerelatedtotakingUnrelatedtoidentity

MEANING:FutureandpastorientedMorerelatedtogivingRelatedtoidentityandexpressingyourself

HowToMakeOurWorkMoreMeaningful10

TASKCRAFTING RELATIONSHIPCRAFTING

ATTITUDECRAFTING

IDENTITYCRAFTING

EnablingBeingfulWorkatLVPEI

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OverviewofProject● Purpose:

○ Explorehowbeingfulness andbeingfulworkpracticescouldbeused toimprovewell-being

● Participants:

○ 16seniordoctorsatLVPEI(including“contenders” forsucceedingDr.GNRao)

● Duration:

○ 6day-longSaturdaymeetingsduringNov2018-June2019

● Content:

○ 3monthsofconceptsandBWIopportunityID,3monthsofpilotimplementation

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AspectsofOurBeingWeCanExpressAtWork• Physicalaspects: physicalhealthandsafety,workload,commute• Monetaryaspects: salary,perks,growthinincome• Futuregrowth:title,careerpath,professionalrecognition

MaterialSelf

• Cognitive: intellectualstimulation,abilitytolearn,variety• Affective: emotions,feelings,comparisonwithothers• Autonomy: senseofownershipofwork,freedomfrompolitics

PsychologicalSelf

• Collaborative: workingwithothers,relatingtoothers• Serving: impactoncustomers,impactonotherstakeholders• Societal: impactoncommunity,impactonsociety

SocialSelf

• Ecological: impactonnatureorenvironmentEcologicalSelf

• Moral: doingtherightthing,ethicalwork,workingwithintegrity• PureBeing:spiritual,senseofcalling,instrumentofhigherforceHigherSelf

CopyrightRamNidumolu2018

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BeingfulWorkIndexatLVPEI14

Confidential

AHappierPlacetoWorkJagadeshReddyMerleFernandesSiddharthDikshitSujataDas

ProjectOwners● JagadeshReddy

○ Cataract&RefractiveSurgery,KARCampus

● MerleFernandes

○ CorneaServices, GMRVCampus

● Siddharth Dikshit

○ VSTCentre forGlaucomaServices, KARCampus

● Sujata Das

○ CorneaServices,MTCCampus

Team&Workplace

ORNursesAdmins

OPDOptomStaff

OptomTrainees

PATIENT

OPDReceptionstaffCounsellorsAdmins

RecognitionbyPublicAppreciation

● Recognitionattheendofthedayforcontributions

● Thankyoucards

Teaching

● Atthebeginningoftheday,duringtheHuddle,especiallyfornurses,receptionists

● Discussionattheendofthedaywithtrainees

PatientCare

● Politeness● Promptness● Responsibility● Reachingout● Teamwork

TheRoleModelThing

● Facehurdleswithasmile

● Setexamplesincaringforthepatient

● Teach,help,care,counsel

Implementation

● InOPD

● Optometrytrainees,Faculty

● Receptionists,Counsellors

● Admins

● PatientsurveyatGMRV,MTC

95.3

93.5

98.3

93.5

91.0

92.0

93.0

94.0

95.0

96.0

97.0

98.0

99.0

MTC GMRV

PATIENT SATISFACTION

Pre-Intervention Post-Intervention

RecognizableDifference:TargetGroup

● Smilingmore

● Morerelaxed

● Moreenthusiastic

● Improvedcareofpatients

BiggestLessons

● Smileandreassurance:Greatimpact

● Huddle:Thegreatestimpact

ProjectHealth:Improvedhealthofserviceproviders

Sirisha,Avinash,Somasheila,Pravin

NeedsToBeMetByTheProject

● PoorergonomicswhileinOPD● Betterawarenessofhealthandnutrition● Frequenthealthbreakdowns● Poornutritionofteammembers● Stressduetotimeboundactivitiesand

quickturnover

SolutionForMeetingTheNeed

● Currentscenario● Surveyaboutcurrenthealthandgaps● Dataonabsenteeism,punctuality● BMI,keyhealthindicators- HTN,DM,Vit

B12,VitD,Hb● Mentalhealthmetrics● Sleepdataaspartofsurvey/appbased

KeyInterventions

1. Healthcheck2. Healthmetricsmeasurement3. Labinvestigations4. Physicianconsult5. Nutritionistconsult6. Breaksinclinicalschedules7. Healthsnacksduringbreaks8. Stepschallenge9. Waterdrinkingchallenge10. Feedbacksurvey

FeedbackSurvey– 16Respondents

Summary

1. Helpedwithteambuilding2. Moreinteraction,commonmeeting,competitions3. Greatersenseofinstituteinvestinginwellbeing4. Tooshorttomeasuremajorchanges5. Significanthealthissues amongstaff

ThankYou!!HaveaBeingfulLife!J

Q&A

ram_nidumolu@isb.edu