Employee engagementAssisting HR Business partners in aligning employee surveys with HR strategy: the Flemish case

OECDAnnual meeting of the Working Party on

Public Employment and ManagementApril 20, 2015

Agenda

Introducing the Flemish public service

Employee surveys at the Flemish public service

Supporting HR business partners

Introducing the Flemish public service

Employee survey

Every 2 years

Questionnaire with 42 items on 5 parameters

Job(content), leadership, values, career, engagement

Additional questionnaire for management (16 items)

Use of results

At the level of the Flemish public service: to define general HR policies and to assess the impact of those policies.

At the level of each organisation: to improve the organisational HR management.

Results employee survey 2014

Supporting our HR business partners

Global reports , organisational reports and excel

database (staff and management)

Series of workshops for HRBP’s organised by the

expertise center Stakeholder management

Consists of 3 parts

Getting the management summary right

Focus on benchmarking employee engagement against age group, gender, organisation, and over time

Supoorted by statistical methods

Supporting our HR business partners (2) Bringing in HR strategy

Method to support HR professionals on distinguishing the most important items for their organisation and setting targets for the future

Enriching the data with other HR metrics to determine patterns

Supported by a template

Converting numbers into actions

Long term perspective: using the employee survey results for defining HR and organisational targets, benchmarking evolution and organisational development

Emphasis on broad communication and follow-up

Next steps

Thorough review of the questionnaire by 2016, increasing the focus on employee engagement

Adding more benchmarking variables e.g. job type

Integrating these perception data with “hard” HR and organisational data (e.g. sickess rate, exits, …)

Sharing best practices between organisations

Building online reporting website

Supporting communication to further increase the response rate

Questions

Flemish Public ServiceTeam Stakeholder managementTeamlead: Linda Wouterslinda.wouters@kb.vlaanderen.be0032 491 728596