Emotional IntelligenceIn The Workplace

Presented by:Kim Martin-Raymond

Kids ‘R’ Kids Franchise Support CenterRegion Operations Consultant

Region One

Emotional Intelligence (EQ)

Emotional Intelligence is an awareness of your actions and feelings – and how they

affect those around you. It also means that you value others, listen to their wants and needs, and can empathize or identify with

them on many different levels.

Question: “If your organization was to plan a trip to “Lake

Success”, would all of the members of your organization be on board or do you believe some

individuals would “miss the boat”? Do you have a clear understanding of the vision and mission of your organization, so that collectively no one gets

“left behind”?”

Alternator

An alternator is a generator that produces energy in the form of a current.

When we do not work collectively in the workplace and no longer feel like we are in alignment with our

organization’s mission and vision, we lose momentum to pursue its goals and become “stuck”.

“When employees respect each other and get along in the workplace, its amazing how productivity increases, morale increases, and employees are more courteous to customers.”

Maureen Wild

The Four Characteristics of Emotional Intelligence

• Self-Awareness

• Self-Management

• Social Awareness

• Relationship Management

Self-Awareness

• Understanding yourself by identifying your weaknesses, strengths, drivers, values, and your impact on other people

• Self-confidence and a thirst for constructive criticism.

Self-Management

• The ability to control and redirect disruptive impulses and moods.

• Not letting your emotions cripple you and instead marshaling your positive emotions

• Aligning your emotions with your passions.

Social Awareness

• Being able to interact well with others

• Being able to put this information to work in your daily interactions and communication

Relationship Management

• Developing others

• Serving as an inspiring leader and catalyst for change

• Collaborating with a high-performing team

• Managing conflict

Low EQ in the Workplaceo Playing the role of the victim or not

taking personal responsibility for errors

o Having passive or aggressive communication styles

o Refusing to work as a teamo Being overly critical of others or not

open to others' opinions

High EQ in the Workplaceo Making better decisions and solving

problemso Keeping cool under pressureo Resolving conflictso Having greater empathyo Listening, reflecting, and

responding to constructive criticism

Reactive versus Proactive

How To Become More

Emotional Intelligent

Self-Evaluation:The Emotional Intelligence Quiz

We must know where we are, before we can embark on the journey to where we want to go

Doing a personal assessment involves examining our interests, values, personality, and skills

Analyze Your Emotional Intelligence:

Did I…•Identify – who, what, why• Express – right person, right extent, right

time• Listen – capture message and underlying

emotions• Respond – with understanding and maturity

We all have an “internal” navigation system that needs to be “recalibrated” from time to time. This process involves three steps:

Step 1 - Changing your mindset about what you believe about yourself and what you’ve been told by others

Step 2 – Changing your mindset about work ethic

Step 3 – Changing your mindset based on past experiences you’ve had with former employers

“Recalibration”

Create A Strong Support System

A strong support system is made up of friends, family, co-workers and peers. A strong support system creates:

• A sense of belonging• Increased sense of self-worth• A feeling of security

Being Present

Being present requires focusing on the here and now.

Here are a few ways to practice being present:• Take a moment to breathe• Leave ample time to transition between activities• When you are talking to or meeting with someone,

Eliminate Distractors (phones, tablets, etc.)

Asking for HELP• Make a list of what your business needs are.

• Write down the names of within your organization who have offered to help, even if their offer was made quite awhile ago.

• Match people with tasks based on their interests, their strengths, their time flexibility and your comfort level with them.

• Pick just one thing off the list and contact the personyou've chosen

KINDNESS/’kΛIn(d)nəs/ noun

1. Loaning someone your strength instead of reminding them of their weakness.

Practicing Self-CareSelf-Care is an exercise that we should practice DAILY. Here are a few suggestions on ways to practice self-care:• Meditation• Gratitude journaling• Conscious breathing and awareness exercises• Yoga• Reading• Going for a walk/exercise

RedeFINDingYou – Emotional Intelligence

RedeFINDing You in the Workplace involves taking the following steps:

Identify – Express – Listen – Respond • Having a strong support system

• Being aware of your thoughts and your emotions before you act

• Taking time to be “present” in all of your interactions with others

• Asking for and being willing to accept help

• Practicing self-care