Emotional Emotional Intelligence and Intelligence and

the ESCI-Uthe ESCI-U

A Presentation for the Virginia A Presentation for the Virginia ConferenceConference

United Methodist ChurchUnited Methodist Church November 2, 2011November 2, 2011

Susan Brock Wilkes, Ph.D.Susan Brock Wilkes, Ph.D.Wilkes ConsultingWilkes Consulting

Emotional Emotional Intelligence and Intelligence and

the ESCI-Uthe ESCI-U

Virginia Conference Board of Virginia Conference Board of Ordained MinistryOrdained Ministry

United Methodist ChurchUnited Methodist Church November 7, 2012November 7, 2012

What is “Intelligence”?What is “Intelligence”? Traditionally, we look at “IQ” Traditionally, we look at “IQ”

– one’s cognitive capacity and – one’s cognitive capacity and functioningfunctioning

IQ - “one’s ability to learn, IQ - “one’s ability to learn, recall, apply, think, reason, recall, apply, think, reason, and abstract”and abstract”

Emotional Intelligence - Emotional Intelligence - understanding oneself and understanding oneself and others, relating to people, and others, relating to people, and coping to be more successful coping to be more successful in dealing with demands.in dealing with demands.

IQ alone is not a good IQ alone is not a good predictor of success in life predictor of success in life and work; EQ is a powerful and work; EQ is a powerful predictor of success at workpredictor of success at work

What is Emotional What is Emotional Intelligence?Intelligence?

Emotional Intelligence is about our Emotional Intelligence is about our ability to be self-aware and how we ability to be self-aware and how we manage ourselves!manage ourselves!

About Emotional About Emotional IntelligenceIntelligence

Many studies show the Many studies show the impact of EQ at work:impact of EQ at work: When measuring ingredients When measuring ingredients

for excellent performance, EI for excellent performance, EI proved to be twice as proved to be twice as important as IQ across important as IQ across organizational levelsorganizational levels

Emotions determine 50-70% of Emotions determine 50-70% of the workplace climatethe workplace climate

EI grows with age (maturity)EI grows with age (maturity) Training, support, and Training, support, and

feedback aid in more rapid feedback aid in more rapid development of EQdevelopment of EQ

In his own wordsIn his own words

Daniel Goleman speaks Daniel Goleman speaks about emotional intelligence about emotional intelligence and the new brain research and the new brain research on social intelligence…on social intelligence…

For more, see the video of For more, see the video of Goleman speaking at the Goleman speaking at the Google authors conference: Google authors conference: http://www.youtube.com/wahttp://www.youtube.com/watch?v=-hoo_dIOP8ktch?v=-hoo_dIOP8k

Self Others

Recognition

Self-Awareness

Social Awareness

Regulation

Self-Manageme

nt

Relationship

Management

Goleman’s EI Categories

“If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”

Self Awareness and Self Awareness and ManagementManagement

Self AwarenessSelf Awareness Noticing internal thoughts and Noticing internal thoughts and

feelings, especially around feelings, especially around stress and change. stress and change.

Knowing strengths and Knowing strengths and weaknessesweaknesses

Self ManagementSelf Management Avoiding the “amygdala hijack” Avoiding the “amygdala hijack” Lessening reactivityLessening reactivity Choosing wise actionChoosing wise action Buffering stress and Buffering stress and

“overwhelm”“overwhelm” Channeling emotions in useful Channeling emotions in useful

waysways

Amygdala Hijack!Amygdala Hijack!

Don’t let it happen to Don’t let it happen to you!you!

Why is this such a big Why is this such a big deal?deal?

Self-control affects performance!Self-control affects performance!

Self-control affects effectiveness!Self-control affects effectiveness!

Stress and PerformanceStress and Performance

Social Awareness and Social Awareness and Relationship Relationship ManagementManagement

Noticing and Noticing and understanding the understanding the emotional signals of emotional signals of othersothers

Realizing our impact on Realizing our impact on the emotions of othersthe emotions of others

Interacting in Interacting in constructive waysconstructive ways

Moving the emotions of Moving the emotions of others in positive others in positive directionsdirections

Recent examples of EQ in Recent examples of EQ in actionaction

“great leadership works through the emotions”

EI and SIEI and SI

EI is how you master and motivate EI is how you master and motivate yourselfyourself

“ “50% of leadership is self-50% of leadership is self-leadership”leadership”

SI is your ability to motivate, inspire, SI is your ability to motivate, inspire, leadlead

Table Conversation #1Table Conversation #1

On a scale of 1-10 with ten On a scale of 1-10 with ten being highest, how important being highest, how important are “emotional intelligence” are “emotional intelligence” and “social intelligence” ?and “social intelligence” ?

Share about a time when your Share about a time when your emotional intelligence led the emotional intelligence led the day?day?

Share about a time when you Share about a time when you allowed your amgdala to be allowed your amgdala to be hijacked?hijacked?

Working with the ESCI-UWorking with the ESCI-U

A multi-rater A multi-rater assessment tool assessment tool designed around designed around emotional emotional intelligence intelligence abilitiesabilities

Looks at five Looks at five clusters of abilitiesclusters of abilities

The 5 Clusters of The 5 Clusters of AbilitiesAbilities

Partner UP!Partner UP!

What are the most relevant What are the most relevant competencies for ministry?competencies for ministry?

Reach an agreement on 3 Reach an agreement on 3 competencies understanding that competencies understanding that this is an empirical question.this is an empirical question.

Reviewing the ESCI-U Reviewing the ESCI-U ResultsResults

Scan overall summary Scan overall summary on p. 12. Look at:on p. 12. Look at: Range of scores on Range of scores on

average others’ ratingaverage others’ rating How many arrows?How many arrows? Particular high and Particular high and

low others scoreslow others scores Discrepancies between Discrepancies between

self and others (>.5) self and others (>.5)

Detailed Review, pages Detailed Review, pages 14-1914-19

Look at range of self scoresLook at range of self scores Look at range of others scores; Look at range of others scores;

# below 4.0 # below 4.0 Identify “blind spots” (>.5 Identify “blind spots” (>.5

higher self ratings than higher self ratings than others)others)

Identify areas where candidate Identify areas where candidate is harder on self (.>5 higher is harder on self (.>5 higher others ratings than self)others ratings than self)

Identify strengths and Identify strengths and opportunities for growthopportunities for growth

Supporting the Supporting the “Learning Agenda”“Learning Agenda”

The “Five The “Five Discoveries”Discoveries”

Ideal SelfIdeal Self Real SelfReal Self Learning AgendaLearning Agenda Experimentation Experimentation

and Practiceand Practice Trusting Trusting

RelationshipsRelationships

Suggested Learning Suggested Learning ActivitiesActivities

Specific readings in EQ Specific readings in EQ related topicsrelated topics

Training (e.g., Training (e.g., Nonprofit Learning Nonprofit Learning Point; online and Point; online and youtube resources)youtube resources)

Individual CoachingIndividual Coaching Spiritual Practice, Spiritual Practice,

including mindfulnessincluding mindfulness MentoringMentoring

A Few Book A Few Book RecommendationsRecommendations

Emotional Intelligence Emotional Intelligence and Social Intelligenceand Social Intelligence

Series of Goleman Series of Goleman articles in HBRarticles in HBR

The Leadership The Leadership ChallengeChallenge

Leadership from the Leadership from the Inside OutInside Out

The Relaxation & The Relaxation & Stress Reduction Stress Reduction WorkbookWorkbook

Learned OptimismLearned Optimism Coaching Skills for Coaching Skills for

Nonprofit Leaders Nonprofit Leaders and Managersand Managers

Gifts DifferingGifts Differing Crucial Crucial

ConversationsConversations Getting to YesGetting to Yes TransitionsTransitions SwitchSwitch

Sample QuestionsSample Questions Where are you now in relationship to where Where are you now in relationship to where

you want to be in emotional intelligence?you want to be in emotional intelligence? What did you learn from the EQ What did you learn from the EQ

assessment?assessment? What EQ strengths do you possess that What EQ strengths do you possess that

relate to being effective in your clergy role?relate to being effective in your clergy role? In what areas of EQ might you want to In what areas of EQ might you want to

enhance your skills?enhance your skills? What is the primary focus of your learning What is the primary focus of your learning

agenda moving forward?agenda moving forward?

See Coaching Skills for Nonprofit Leaders and Managers

Table Conversation #2Table Conversation #2 Based on what you’ve learned today,Based on what you’ve learned today,

What stands out to you about emotional What stands out to you about emotional intelligence as a concept for effective intelligence as a concept for effective clergy?clergy?

What might be possible with this new What might be possible with this new approach to reviewing candidates?approach to reviewing candidates?

How do you personally want to use the How do you personally want to use the information in your role on the Board? (be information in your role on the Board? (be specific)specific)

What is important to keep in mind as you What is important to keep in mind as you proceed?proceed?

Final questions and Final questions and commentscomments