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7/24/2019 Emotional and Social Intelligence - Trainability
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Emotional and
Social Intelligence- Trainability
By Group 6 Section 1
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Agenda
Emotional and Social intelligence?
Why it atter! ?
Element! o" Emotional Intelligence
Goleman#! $ompetencie! odel E%
S&A$E S%
Enhancing E% and S%
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Emotional and Social
IntelligenceAbility to manage emotion!
one#! !el" and in other! inorder to reach de!iredoutcome!
EmotionalIntelligence
An ability to under!tand peoand co-operate 'ith them(Social
Intelligence
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E%
)eci!iona*ing
$on+ictanagem
ent
,ocu!edApproach
Eecti.e/eader!hi
p
Why it matter! ?
S%
Sel"Sati!"acti
on
oti.ation
&ro"e!!ional
"ullment
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Element! o" Emotional
Intelligence
Emotion
alIntellige
nce
2no'your
emotion
anageyour
emotion
!
0ecogni3e and*no'
other#!emotion
anageother#!emotion
oti.ate
your!el"
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Goleman#! $ompetencie! o
anage0elation!hip!45ther#! emotion
anage 7our!el" oti.ate 7our!el"
0ecogni3e andunder!tand otherpeople#! emotion
2no' yourEmotion!
Sel"A'arene!!
A'arene!!o" other!
Building0elation!h
ip!
Sel"$ontrol
anagement
2no'ledge
Interper!onalIntraper!onal
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Social Intelligence - S(&(A($
S Situation A'arene!!
& &re!ence
A
Authenticity
$ $larity
E Empathy
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Social Intelligence - Social S*
E8pre!!
0ead and under!tand
2no'ledge
Interper!onal problem !ol.ing !*ill!
Social role playing !*ill!
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Social Intelligence - 0E$5G9I
$ontribution! mu!t be recogni3ed
&ri.ate and per!onal prai!e goe! a lon'ay in recognition
5b;ecti.e opinion! mu!t be handed outo !ubordinate!
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Social Intelligence - 0ES&I0A
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Social Intelligence 0each
anger doe!n#t ha.e all the an!'er!
Imperati.e to reach out to all member! oteam
$ollecti.e deci!ion ma*ing lead! to in"ordeci!ion
&eople are happy to e8pre!! their opinion
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Impact o" S%
Technology
ar*eting
0ecruitment
&olitic!
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Enhancing E%
&ut your!el" in their place
&ractice humility
/oo* at your!el" hone!tly
Ta*e re!pon!ibility
Apologi3e
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Enhancing S%
=nder!tanding reciprocity
0e!pect "or other!
Eecti.e u!age o" authority
A'are o" 9on >erbal $ommunication
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/o' le.el o" E%S%
Ea!ily manipulated
0e!i!tant to change
Impul!i.e
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Than* 7ouGroup 6 - Section 1