September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Emerging Role of CIOin e-Governance in Developing Countries

- A corporate perspective

The World Bank VC on The Emerging Role of CIOs in e-Governance

Sept, 22. 2004

Satish JhaKofi Annan Centre for Excellence in ICTs

Digital Partners India

September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Corporations vs Governance

• Longer experience in dealing with information management• Longer experience in developing appropriate applications• Methodology driven• Architecture and Integration oriented• Get judged quarterly• High CIO turnover• Quick response time• Experimental• Technology savvy• ROI focused

September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Leading CIO Issues in Corporate IM - I

• Aligning business and IT• Managing value• Leadership in delivering value• Re-inventing processes• Re-inventing organizations• Re-inventing businesses• Managing relationships• Establishing strategic processes

September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Leading CIO Issues in Corporate IM - II

• Produce IT Strategic Plan• Establish Strategic Plan Process• Establish and run IT Steering Committees• Create appropriate architectures, standards and policies• Create relationship management framework• Supplement strategic plans with quarterly reviews• Supplement reviews with Balanced Score cards and other

performance measures• Apply portfolio management principles• Have a 360 degree view of the process and IM• Create communities with stakeholders• …

September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Leading Issues in Government IM - I

• No CIO function - chaos

• Lack of agreed value drivers

• Decentralized processes

• Low on experience curve

• No established architectures

• Multiple experiments, many pilots

• No metrics or performance measures

• Technology purchase driven

• Managing funding bodies

• Little focus on applications – hardware driven

• Lack of processes suitable to IM

• …..

September 22, 2004 Satish JhaWB-CIO-Sept 22-04

Leading Issues in Government IM - II

• Staggered experience in understanding information technology• Little appreciation of the specificities of ICTs• Low on learning curve• Not high enough on experience curve to make any impact yet• More demonstrative than real results• Very early stage in meaningful adoption• No effective demonstrable model for developing countries• Traditional governance perspective for ICTs• Missing a top-down view for governance• Missing a bottom-up view for treating citizen as a customer