Managed Service Provider

Product brochure

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Managed Service ProvidersAre you competing with VMware for business?With the uncertain future of vCloud® Director (vCD) and the launch of vCloud Hybrid Service, the writing is on the wall: VMware wants to eat your lunch.

Embotics® vCommander™ gets you to Infrastructure-as-a-Service (IaaS) and customer self-service without vendor bias and lock-in.

Embotics will never compete with you at what you do best. With our vCommander Cloud Management Platform (CMP) software, you’ll get fast time-to-value and an easy-to-use solution that enables self-service and provisioning automation. You can quickly tailor vCommander’s extensive feature set to the unique needs of your business.

vCommander is a cost-effective cloud management solution that delivers customer self-service, distributed administration and lifecycle automation capabilities in a single, integrated software package.

Unlike VMware vCD or vCloud® Automation Center™ (vCAC) and other complex management and provisioning solutions that require extensive customization, implementation and training, you’ll reap immediate benefits with vCommander.

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BenefitsComplexity-free Customer Self-Service SolutionAre you tired of the complexity and repetitive configuration of customer self-service solutions such as VMware vCD / vCAC, OpenStack, and Microsoft SCCM / SCSM / SharePoint? Customer self-service can be easy.

vCommander provides a powerful and easy-to-use platform without the repetitive configuration, labor-intensive operation, and overall cost of other customer self-service solutions. See why so many people have switched to vCommander.

Customer Self-Service & Distributed AdministrationLooking for a way for your customers to easily provision, initiate change requests and administrate their virtual assets? Let vCommander solve the problem for you.

You provide world-class services, so don’t let your customers settle for anything less than a world-class portal. Today’s managed service provider landscape offers a lot of choice— everything from public cloud to large national competitors. Show your customers that you’re a world-class competitor by giving them an intuitive interface to manage their virtual assets.

With vCommander, your customers have access to a service portal that provides an experience that competes with public cloud providers on delivery times and service.

In addition, vCommander offers easy integration with backup solutions and configuration automation platforms such as Opscode Chef and Puppet Labs Puppet. Differentiating your service from the big guys is getting interesting.

Complexity-free IntegrationAre you looking for a solution that’s a cinch to integrate with your existing service offering? vCommander makes integration effortless.

As a service provider, you already integrate multiple products to support your customer. vCommander makes working with your existing infrastructure a breeze. Its extensive REST API and integration points make automating processes such as customer on-boarding, billing, asset management and custom automations simpler and more straightforward.

Multi-TenantvCommander can seamlessly support multiple customers or organizations through approvals and automation, policies, and even service offerings customized for each customer.

With vCommander’s per-organization approvals, quotas, and completion actions, you can tailor your service offerings to each customer, just as you do today.

Features

Private Label BrandingEmbotics allows you to white-label the service portal with your logo, colors and brand look-and-feel, making it easy for you to introduce vCommander as an integral part of your overall services.

With the use of a simple style guide, Embotics allows our service provider customers to remove vCommander branding, allowing you to deliver a seamless experience to your customers.

Chargeback & BillingvCommander interfaces with third-party platforms for billing, service management, and asset management.

vCommander’s REST API makes it easy to access VM billing records, working with your existing billing system to invoice customers. Furthermore, vCommander provides billing reports right out of the box should you need a more direct billing experience for your customers.

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Flexible Workflows & Lifecycle ManagementAutomate customer provisioning and decommissioning using policy-based rules and automation.

With its built-in orchestration engine and library of common workflow steps, vCommander automates approvals for new workloads by performing provisioning steps such as automatically joining a machine to a domain, and by executing applications in the guest OS.

As well, vCommander’s multi-tenant capability allows you to provide a unique experience for each customer, from approvals to provisioning automation and virtual data center quotas.

With its extensible integration points, vCommander makes it easy to communicate with third-party applications and data sources so you can automate even the most challenging operations, using simple PowerShell commands or the scripting language of your choice—differentiating your service has never been easier.

Console RDP Proxy AppliancevCommander provides console and RDP access to your customers securely and over public networks such as the Internet.

vCommander provides an optional proxy appliance that allows users secure console access to their VMware and HyperV VMs. Customers can open multiple console and RDP sessions simultaneously through their browser, while generating access records for audit purposes.

Customer Facing RightsizingProvide additional value to your customers with vCommander’s VM performance and cost rightsizing recommendations.

vCommander can provide rightsizing recommendations on virtual resources (CPU, memory, and storage) to both your administrators and your customers in the service portal, enabling them to decide when a VM is overprovisioned and assisting you to get the most from your infrastructure investment. vCommander allows you to tailor the rightsizing synopsis that is presented to your customers—for example, permit only upsizing recommendations and not downsizing.

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Suite 200,4043 Carling AveOttawa, ONK2K 2A4

North America: +1 877 599 0494Phone: +1 613 599 0494Fax: +1 613 599 0953Email: info@embotics.com

vCommander5.1 System RequirementsHere are the requirements to get vCommander running in your environment.Getting started: To prepare for your vCommander installation you will need the following:

1. A VM with 2 x vCPU and 4GB vRAM2. Windows 2008R2 or 20123. An SQL database preferably running on SQL 2012 Standard

GuestOS Prerequisites: vCommander requires a user to be created on the GuestOS to run as a service. This is best accomplished by creating a local user that is not part of the local administrator group; password never expires; and user cannot change password options set. You will be prompted for the user credentials upon install.

vCommander Credentials: The following credentials are shipped with vCommander. We recommend you change them after you have installed vCommander.

• System Administrator - U: superuser P: secret• Portal Manager - U: manager P: secret• Portal User - U: user P: secret

Credentials: To take advantage of all vCommander’s features you will need the following credentials:

• vCenter, Amazon EC2, HP Cloud, and/or SCVMM passwords and API credentials as required

• SMTP user and password if required for sending emails• WMI domain credentials to support GuestOS scanning• LDAP/AD user and password to support directory services integration

(read-only access required)

Support: Should you experience any difficulty with your installation, you are entitled to support during your evaluation period. To open a case, please email support@embotics.com.

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