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EILEEN M. DALYNorth Bellmore, NY 11710 516.804.9003www.linkedin.com/in/eileendaly128 [email protected]
SELF-MOTIVATED ADMINISTRATIVE SUPPORT PROFESSIONALACCOMPLISHED CAREER IN CUSTOMER CARE, PROCUREMENT, EVENT PLANNING, & PROJECT MANAGEMENT
Expertise in administrative solutions, professional procurement, and project / event planning and coordination. Consistent go-to person for executive program assistance and operation, including IT roll outs, and pilot projects for software / hardware applications. Solid history of relationship management with senior management, VIP's, customers and personnel at every organizational level.
Internal Customer Care Employee Recognition Programs Facilities Management & Purchasing Event Planning Procurement Card (P-Card) Management Domestic / International Travel Planning Recruitment & Training Assistance /
Planning Invoice & Expense Coordination & Quality
Control
PROFESSIONAL EXPERIENCE
CABLEVISION (acquired by Altice USA in June, 2016), Melville, NY 2006 to 2016Administrative/SecretaryProvided comprehensive administrative assistance for Director of Operations, VP of Operations / Customer Service and supported 6 Contact Center Managers and 26 Supervisors. Assisted HR with recruiting, temp testing, and scheduling interviews. Supported Business Planning Manager with invoices, event budgets and purchasing. Purchased and maintained office supplies, computer equipment and telephone equipment
for call center. Significant cost savings and enhanced employee buy-in with hands-on internal customer product evaluation, and issue responsiveness.
Utilized Microsoft Outlook calendar for effective organization, appointment scheduling, and meeting / training sessions coordination.
Oversaw multiple VIPs’ travel and expense processing / tracking. Directed multiple calendars simultaneously for internal / external leaderships meetings within contact center, delivering forum for well-received meetings / learning sessions.
Planned successful event planning, call center events, Customer Service Week, Thank You party, executive meetings, seminars, lunch and learn sessions that increased employee engagement.
Implemented Customer Experience Award Program that recognized outstanding performance with celebrations, certificates, and additional employee incentives.
Administered contact center recognition / incentive programs resulting in crowd-pleasing results and positive outcomes.
Created internal mailbox for Long Island Contact Center help desk tickets that consolidated and tracked equipment software tickets submitted for entire facility.
Promoted special projects incorporating facilities and I.T interaction, including formation of internal process that assisted in planning, tracking and deployment of computers phones (Aspect); tele-sets and software. Provided quantifiable data with extensive contact center-wide endorsement.
Identified as point person for IT roll outs, pilot projects for software and hardware applications, overseeing internal customer-driven implementation, testing, and network
wide implementation. Recommended for role of Project Coordinator for Melville / Grumman build outs at Melville
site. Served as focused contact center / on-site facilities / advocate, ensuring project success without adversely affecting 24X7 contact center operations.
EILEEN M. DALY [email protected] PAGE TWO
NEWSDAY, INC., Melville, NY 1997 to 2004Buyer / P-Card & American Express Administrator 2000 to 2004Negotiated pricing and delivery for varied commodities focusing on value, cost containment and order fulfillment for all company properties. Oversaw Visa procurement contract / P-Card program and Amex corporate travel and entertainment card administration, including quality control and fraud protection. Executed and expedited purchases for computer equipment, office supplies, telephone and
photographic equipment / supplies, and chemicals and film for production. Managed internal horticultural contracts (plants, holiday trees), and Newsday wide framing
contracts, realizing cost savings with continued quality and customer appreciation. Implemented Boise office supply internet ordering, JPMC MasterCard procurement, internet
reconciling, and approving of on-line statements. Managed American Express cardholder maintenance and Extensity Program, including training and ongoing program enhancement and growth for all areas above.
Earlier roles at Newsday:Junior Buyer 1999 to 2000Engineering Services Administrative Assistant 1997 to 1999Switchboard Operator (Part-Time) 1997
TECHNICAL SKILLS Outlook, Novell GroupWise, Remedy, Oracle, PeopleSoft Modules for: Purchasing and Travel
and Entertainment (travel booking; expense tracking and payments) Microsoft Professional, Microsoft Publisher; Altair (database program), Microsoft Outlook;
and SharePoint
EDUCATION
Associate in Arts, Liberal Arts, Southern New Hampshire University, (online), 2016 Bachelor of Arts, in Communications with concentration in New Media and minor in
Organizational Management, Southern New Hampshire University, (online), to be completed in 2018
PROFESSIONAL DEVELOPMENT Lean Six Sigma White Belt Curriculum Fundamentals of Project Management
