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Customer Relationship Management2020 8
37 18,000
1
<8001> <7911>
( )( ) ( ) CRM
CRM 2
2019 2 100% ( )BELL24Cell Product
2019 3 ( ) CSOContract Sales Organization
2019 11 24
CRM
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05
(1) CRM 24 100% CRM
OutsourcingWeb
2020 10
51% 49% ( )TB
24 2017 7
Hoa Sao Group Joint Stock Company 49% Bellsystem24-Hoa
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24 2020 1
True Touch 2020 2
CRM
(2) a) CTC BPO CTC <4739> 100%
CTC
CTCFC 2017 7 CTCFC 51% IT
CTCFC HDI
24
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CRM 99.1% 0.9%
CRM 98.0% 2.0% 2020 2
24 CRM
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CRM 300
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1. 2021 2 2
2021 2 2
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09
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11
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7,544 533
4,922 2,116 6,664
6,416 3,784 2,724
1,742
1,004 294 5,139
2,662 1,544
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1.
2018 2 2020 2
1,310 115 8.8%
ROE14.3% D/E 1.2
2020 2 1,266
111 D/E 1.23 3
5.2% 10.6% 8.8%ROE 14.8%
2017 2
2019 2
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2.
2020 5 20222021 2 2023 2
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3. 3
DX (3) 3 SDGs
(1) 3 1 3
1,5000
3
1,000 4,000
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6 22,000
2017 10 2018 12
SUDAchi
2019 7 3
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(2) DX 2 DX DX /CRM
2022
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2020 5 DX BPOBusiness Process
Outsourcing TB
2020 6 ( ) &
AI
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BPO
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61.2