82
龍華科技大學 企管系專題報告 產品知名度、產品形象影響顧客忠誠度之研 究-以國產有機農產品為例 專題生:蕭琦穎 簡貝珊 呂玉珊 吳佩珊 林惠倫 指導教授:黃聖茹 老師 中華民國 98 1

龍華科技大學 - ba.lhu.edu.t · 龍華科技大學企業管理系 專題報告審核書 本系 四 年 級 班 蕭琦穎、簡貝珊、呂玉珊、 吳佩珊、林惠倫 君

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  • 98 1

  • 1/1

    97 1 / ,,, (,)

    (,) (,) ()

    90/11/09 -ZH10027-01

  • 98 1

  • i

    -

    73

    , SPSS for Windows 12.0

  • ii

  • iii

    ------------------------------------------------------------ i

    ----------------------------------------------------------- ii

    ---------------------------------------------------------- iii

    ------------------------------------------------------------ v

    ----------------------------------------------------------- vi

    1. ------------------------------------------------------------ 1

    1.1 --------------------------------------------------- 1

    1.2 --------------------------------------------------- 2

    1.3 --------------------------------------------- 2

    1.4 --------------------------------------------------- 3

    1.5 --------------------------------------------------- 3

    2. --------------------------------------------------------- 5

    2.1 --------------------------------------------------- 5

    2.1.1 --------------------------------------- 5

    2.1.2 ---------------------------------- 7

    2.1.3 ------------------------------------ 7

    2.1.4 ------------------------------- 9

    2.1.5 ------------------------------- 10

    2.1.6 ------------------------------- 11

    2.2 ------------------------------------------------ 13

    2.3 --------------------------------------------------- 15

    2.3.1 ------------------------------------- 15

    2.3.2 ------------------------------------- 16

    2.3.3 ------------------------------------- 17

    2.3.4 ------------------------------------- 18

    2.4 ------------------------------------------------ 18

    2.4.1 ----------------------------------- 18

    2.4.2 ----------------------------------- 22

    2.5 ---------------------------------------------- 24

    3. -------------------------------------------------------- 35

    3.1 -------------------------------------------------- 35

    3.2 -------------------------------------------------- 35

    3.3 -------------------------------- 38

    3.4 -------------------------------------------------- 38

    3.5 -------------------------------------------------- 39

    3.6 ---------------------------------------------- 40

  • iv

    4. -------------------------------------------------------- 42

    4.1 ---------------------------------------------- 42

    4.2 ------------------------------------------------ 45

    4.3 ------------------ 46

    4.4 ------------------------------------------------ 49

    4.5 ------------ 55

    4.6 -------------------------------------------- 56

    4.7 -------------------------------------------------- 58

    5. ------------------------------------------------------ 59

    5.1 ------------------------------------------------------ 61

    5.2 ------------------------------------------------------ 62

    ------------------------------------------------------------ 64

    --------------------------------------------------------------- 70

  • v

    2-1 -------------------------------------------- 21

    2-2 ------------------------------------------ 23

    4-1 ------------------------------------------ 40

    4-2 ------------------------------------------ 41

    4-3 ------------------------------------------ 41

    4-4 ------------------------------------------ 42

    4-5 ---------------------------------- 42

    4-6 ------------------------------------------ 43

    4-7 ------------------------------------------ 44

    4-8 ------------------------------------------ 45

    4-9 --------------------------------------------- 46

    4-10 ----------------------------------- 47

    4-11 ----------------- 48

    4-12 ----------------- 49

    4-13 --------------- 50

    4-14 ----------------- 51

    4-15 --------------- 52

    4-16 --------------- 53

    4-17 ------------- 54

    4-18 --------- 55

    4-19 ----------------------------------------------- 56

  • vi

    1-1 --------------------------------------------------- 4

    3-1 -------------------------------------------------- 35

  • 1

    1.

    1.1

  • 2

    Dick and Basu(1994)

    Chaudhuri(1999)

    (Mitchell and Boustani,1993)

    1987

    1.2

    1.

    2.

    3.

    4.

    1.3

  • 3

    1.4

    SPSS for Windows 12.0

    (ANOVA)

    1.5

    1-1

  • 4

    1-1

  • 5

    2.

    2.1

    2.1.1

    Wikipedia

    (http://en.wikipedia.org/wiki/Organic_farming)

    ()(

    )(2004)

    CAS CAS

    :

  • 6

    1. :

    2. :

    3. :

    4. :

    5. :

    6. :

    7. :

    (National Organic Standards Board)

    (An ecological production management system that promotes and enhances biodiversity,

    biological cycles , and soil biological activities )

    ( FAO)

    (2002)

  • 7

    (organic agriculture products)

    ()

    (2001)

    2.1.2

    1.

    1980

    2.

    1998

    3.

    2.1.3

  • 8

    1.

    2.

    3.

    4.

    5.

    6.

    ()

  • 9

    AB

    CDE

    2.1.4

    1. (Mokich Okada International AssociationMOA)

    1990 MOA

    MOA

    MOA

    MOA

    1996

    MOA 2000

    2005 296

    2. (Tse-Xin Organic Agriculture Foundation

    TOAF)

    1997

    2003

  • 10

    2006

    2006

    3. (Taiwan Organic Production Association,TOPA)

    (TOPA)

    4. (Taiwan Formosa Orfanic Association,FOA)

    2002 FOA COAA

    FOA 2006

    FOA

    2006 19

    5. (Chinese Organic Agriculture Assocition,COAA)

    1997 5 COAA

    2.1.5

    1986

  • 11

    1986

    1990 MOA

    19972000

    2.1.6

    1.

    1924 1941

    1990

  • 12

    (AGOEL)(SOEL)

    (IFOAM)

    1991

    1999 12

    2.

    1973 ( CCOF)

    1990 ( NOSB)

    1997 IFOAM ( IOAS)

    2002 10

    3.

    1935

    1980

    1985

  • 13

    ( MOA)

    1987

    1992 12

    2000

    6

    2.2

    brand recall(brand recognition)

    Keller, 1993

    productcategory

    Keller1993

    (1)

    (2)

    (3)

    (4)

  • 14

    Kamins and Marks1991

    Signal

    Biswas1992

    Reference price advertisement

    Aaker(1991)

    Hoyer and Brown(1990)

    Keller(1993)

    Laurent Kapferer and Roussel(1995)

    Asker(1996)

    ()

    (1)

    (2)

  • 15

    (3)

    Aaker(1996)

    Sammiee(1994)

    2.3

    2.3.1

    "

    """""

    ""

    """"

    ""

  • 16

    "

    """" "

    IP Product Identity

    12

    3

    ""

    2.3.2

  • 17

    2.3.3

    1.

    2.

    3.

    1.

    2.

    ""

    3.

    4.

    1. --

    ""

    2.

    --

  • 18

    3.

    --

    4. "

    "--

    2.3.4

    1. PI

    2.

    3.

    2.4

    2.4.1

    Jacoby and Kyner(1973)

  • 19

    Selnes (1993)

    Mowen(1995)

    Griffin(1996)

    Bhote(1996)

    Oliver,Rust and Varki(1997)

    Bowen and Shoemarker(1998)

    Oliver (1999)

    cognitive loyalty

    .affectiveloyalty

    cognitive loyalty

    action loyalty

    Bove and Johnson (2000)

  • 20

    Fredericks et

    al.(2001) (share of customer)

    Lee and

    Cunningham(2001)

  • 21

    2-1

    Day 1969

    Selnes 1993

    Dick&Basu 1994

    Jones&Sasser 1995

    Griffin 1995 4

    Bhote 1996

    Oliver 1997

    Smith 1998

  • 22

    2-1()

    Allen et al 1998

    Oliver 1999

    Reichheld &

    Schefter

    2000

    Frederick 2000

    Lee &

    Cunningham

    2001

    Amy&Amrik 2003 (1).(2).

    2.4.2

    Jacoby(1971)

    Stum and Thiry(1991)

    Fornell(1992)

    2-9

  • 23

    2-9

    Fornell(1992)

    Jones & Sasser(1995)

    Griffin(1997) (1)(2)

    (3)(4)

    Gronholdt Martensen

    & Kristensen(2000)

    (1)

    (2)(3)(4)

    ()

    Ganesh et al.(2000)

    Bowen & Chen(2001)

    Ingrid(2004)(1)

    (2)(3)

    Gansh et al.(2000)

    20/80 80% 20%

  • 24

    2.5

    1995

    Oneway ANOVAScheffes Test

    Reward

    (1996)

    ()(

    )

    T

    ;

    ;

    (1996)

  • 25

    (1999)

    3()*2()*5()*2(

    ) 60 6

    ;

    ;

    ;

    (1999)

    SAS/STATISTICS Statistical Package for the

    Social ScienceSPSS

    2000

    cronbach T-testScheffes Test

  • 26

    (2002)/

    //

    /

    pair-comparsion

    2002+

    STATISTICA5.5Analysis

    of Variance,ANOVAT Scheffes

  • 27

    (2002)

    ()(Nike

    Reebok)(LISREL )

    ;

    ();

    ;

    (2003)

    (2003)

    T logistic

    regression

  • 28

    (2003)

    ;;

    (2003)

    2004

    (2004)

    ()()

  • 29

    SPSS11.5 for Window

    (2005)

    SPSS AMO

    SEM

    (2004)

    SPSS

    (2004)

    T LISREL

  • 30

    (2004)

    2

    *2 90% 70%

    *2

    (2005)

    2(/)*2(/)

    //

    /

  • 31

    (2005)

    2*2*2

    (2005)

    (2005)

    MP3(SEM)

    MP3

  • 32

    2006

    (2006)

    18

    SPSS10.0

    2006

    SPSS10.0

  • 33

    LISREL8.0

    (2006)

    (1)(2)

    (3)

    (4)

    (2006)

    SPSS

    Chonbachs Pearson t

    (2006)

    2(show girl mild

    ertoicanon-mild erotica)*2(()

    i-pod

    show girl (1)show girl

  • 34

    (2)show girl

    (3)show girl

  • 35

    3.

    3.1

    3-1

    3-1

    H1

    H2

    H3

  • 36

    3.2

    4 :

    1.

    Keller(2001)

    Keller(1993)

    Aaker (1996,1997) Keller(1993,2001)

    ;

    1:

    2.

    Kamins and Marks(1991)

    Dick and

    Basu(1994)Sammiee(1994)

    Aaker and Keller(1990)

    ;

    ;

    (Hoyer&Brown,1990)

  • 37

    2:

    3.

    Parker(1973)

    Sirgy and Samli(1985)

    Bloemer and Ruyter(1998)

    Grewal, Krishnan, Baker and Borin(1998)

    Zins(2001)

    Chang and Tu(2005)

    Gensch(1978)

    Romaniuk and Sharp(2003)

    (2005)(2005)

    (2005)(2006)(2007)

    ( 91)

    3:

    4.

    (Aaker,1997)

    Richardson, Dick and Jain(1994)

    (Keller,2001)

  • 38

    4:

    3.3

    1989

    1.

    brand recall(brand recognition)

    Keller, 1993 Keller(1993)

    Kim et al.(2003)

    2.

    Aaker(1996)

    ()

    Aaker(1996)

    3.

    Griffin200212

    3

    Likert

  • 39

    3.4

    ()

    (Likert)

    3.5

    2008 3 16 4 16

    1

    500

    6 494

    98.8%

  • 40

    3.6

    SPSS for Windows 12.0

    (ANOVA)

    1.(Descriptive statistic):

    2.(Reliability Analysis):

    Cronbach Alpha

    0.7 0.35 0.7

    0.35

    3.(Construct Validity):

    (Validity)

    content validitycriterion-related validity

    construct validity

    ;criterion-related validity

    ;

    4.(One-way ANOVA Analysis):

    5.

    Pearson

  • 41

    4.

    SPSS12.0

    4.1

    1.

    (50%)(50%)

    4-1

    4-1

    () (%) (% )

    247 50.0 50

    247 50.0 100

    494 100 100

    :

    2.

    21-3031-40

    71.9%4118.9%4-2

  • 42

    4-2

    () (%) (% )

    20() 46 9.3 9.3

    21-30 241 48.8 58.1

    31-40 114 23.1 81.2

    41-50 67 13.6 94.7

    51 26 5.3 100

    494 100 100

    :

    3.

    ()(61.

    3%)()(23.9%);(2.8%)4-3

    4-3

    () (%) (% )

    59 11.9 11.9

    () 118 23.9 35.8

    () 303 61.3 97.2

    14 2.8 100

    494 100 100

    :

    4.

    (31. 4%)

    (23.9%)(23.3%)4-4

  • 43

    4-4

    () (%) (% )

    155 31.4 31.4

    118 23.9 55.3

    115 23.3 78.6

    9 1.8 80.4

    14 2.8 83.2

    83 16.8 100

    494 100 100

    :

    5.

    20000-4000046%

    2000032.2%4-5

    4-5

    (:) () (%) (% )

    20000 159 32.2 32.2

    20001-40000 227 46.0 78.1

    40001-60000 78 15.8 93.9

    60001-80000 19 3.8 97.8

    80001 11 2.2 100

    494 100 100

    :

    6.

    (64.2%)(35.8%)4-6

  • 44

    4-6

    () (%) (% )

    317 64.2 64.2

    177 35.8 100

    494 100 100

    :

    4.2

    1.

    Cronbach Alpha

    0.7 0.350.70.35

    Cronbach

    4-7Cronbach

    0.846Cronbach 0.835Cronbach 0.883

    0.8350.883

    4-7

    Cronbach Alpha

    0.846

    0.835

    0.883

  • 45

    2.

    ()

    4.3

    (Likert-type scale)

    12

    345

    1.

    4-83.053.74

    3.49(3.74)

    (3.05)

  • 46

    4-8

    3.44 0.95

    3.68 0.83

    3.05 1.01

    3.31 1.00

    3.44 0.92

    3.74 0.92

    3.64 1.02

    3.63 0.90

    3.49

    151234

    5

    2.

    4-92.833.923.46

    3.92

    2.83

  • 47

    4-9

    3.50 0.80

    3.92 0.71

    3.84 0.78

    2.83 1.04

    3.14 0.90

    3.00 0.98

    3.91 0.85

    3.54 0.94

    3.46

    151234

    5

    3.

    4-103.243.68

    3.49(3.65)

    (3.24)

  • 48

    4-10

    3.65 0.81

    3.47 0.90

    3.68 0.80

    3.24 0.98

    3.42 0.88

    3.49

    151234

    5

    4.4

    (ANOVA)

    LSD

    (One-Way

    ANOVA)

    1.

    4-11

  • 49

    4-11 T

    (n=247)

    (n=247)

    F

    3.5223 3.6275 0.074

    (0.786)

    3.4494 3.5870 1.242

    (0.266) 2>1

    3.3725 3.4980 0.752

    (0.386) 2>1

    1F( )P

    212

    2.

    2021-3031-4041-5051

    4-12

    (F=2.052

    P=0.070

  • 50

    4-12

    20

    (n=46)

    21-30

    (n=241)

    31-40

    (n=114)

    41-50

    (n=67)

    51-60

    (n=26)

    F

    3.761 3.506 3.588 3.642 3.652

    1.276

    (0.273)

    3.565 3.478 3.597 3.478 3.565

    0.598

    (0.701)

    3.630 3.361 3.404 3.522 3.696

    2.052

    (0.070) *

    1>2

    5>2

    1F( )P

    2*P

  • 51

    4-13

    (n=59)

    (n=118)

    (n=303)

    (n=14)

    F

    3.7451 3.6356 3.5182 3.7857

    1.912

    (0.107)

    3.5882 3.6186 3.4752 3.5

    1.355

    (0.249)

    3.4706 3.5678 3.363 3.7857

    2.59

    (0.036)**

    3>4

    5>4

    1F( )P

    212345

    3***P

  • 52

    4-14

    (n=155)

    (n=118)

    (n=115)

    (n=9)

    (n=14)

    (n=83)

    F

    3.4645 3.5169 3.6783 3.6667 3.6429 3.6842

    1.706

    (0.118)

    3.4581 3.5593 3.6174 3.1111 3.4286 3.50001.253

    (0.278)

    3.2839 3.3559 3.6087 3.3333 3.6429 3.5658

    3.161

    (0.005)**

    3>1

    7>1

    3>2

    7>2

    1F( )P

    2123456 7

    3***P

  • 53

  • 54

    4-15

    2000

    (n=159)

    20001-

    40000

    (n=227)

    40001-

    60000

    (n=78)

    60001-

    80000

    (n=19)

    80001

    (n=11)

    F

    3.5912 3.4978 3.7051 3.5789 4.2500

    2.634

    (0.023)**

    5>1

    3>2

    5>2

    5>3

    5>4

    3.5346 3.4670 3.6154 3.4737 4.0000 1.720

    (0.128)

    3.4151 3.3877 3.5128 3.6316 4.1250

    2.335

    (0.041)**

    5>1

    5>2

    5>3

    1F( )P

    21234562000020001-40001

    40001-6000060001-8000080001-100000100001

    3***P

  • 55

    4-16 T

    (n=317) (n=177)F

    3.5174 3.6780

    0.708

    (0.401) 2>1

    3.4606 3.6215

    0.661

    (0.417) 2>1

    3.3502 3.5876

    1.819

    (0.178) 2>1

    1F( )P

    21 2

    4.5

    Pearson

    4-17

  • 56

    4-17

    0.611** 0.650**

    0.569**

    **p

  • 57

    4-18=0.651=0.291

    F=56.350Adj R2 =0.473

    p

  • 58

    4-18

    T T T

    0.045 0.888 0.079 1.568 0.022 0.455

    -0.028 -0.781 -0.024 -0.682 -0.021 -0.610

    0.032 0.857 0.016 .0420 0.028 0.767

    0.019 1.456 -0.028 -2.223 0.027 2.173

    0.002 0.074 0.001 0.028 0.002 0.069

    0.168 2.300 0.127 1.759 0.131 1.866

    0.651 18.260*** 0.592 16.851*** 0.479 11.122***

    0.291 6.599***

    R2 0.435 0.386 0.482

    Adj R2 0.427 0.377 0.473

    F 53.330 43.650 56.350

    P 0.000 0.000 0.000

    1***p

  • 59

    4.7

    pearsonBaron and kenny(1986)

    144-191

    23

    4

    4-19

    1

    2

    3

    4

  • 60

    5.

    1. (50%)(50%)

    21-30 31-40 71.9% 41 18.9%()(61. 3%)()(23.9%);(2.8%)(31. 4%)(23.9%)(23.3%) 20000-40000 46%2000032.2%(64.2%)(35.8%) 2.

    Cronbach

    Cronbach0.846

    Cronbach0.835Cronbach0.883

    0.8350.883

    3.

    3.053.743.49

    (3.74)

    (3.05)

    2.833.923.46

  • 61

    3.92

    2.83

    3.243.683.49

    (3.65)

    (3.24)

    4.

    ()

    20 21-30 20

    51-60 21-30

    51-60 21-30

    ;

  • 62

    5.

    Baron and Kenny1986

    6.

    5.1

  • 63

    5.2

    WTO

    1.

    2.

    3.

  • 64

    1.

    1. 2006,-

    2. 2002,:

    -

    3. 1999,

    4. 2004,

    5. 2003,-

    6. 2005,

    -

    7. 2006,

    -

    8. 1999,

    --

    9. 2005,

    -

    10. 2002,

    11. 1999,

    -

    12. 2003,-

    -

  • 65

    13. 1994,-

    14. 2006,

    --

    15. 1996,-

    16. 2003,-

    17. 2004,--

    -

    18. 2004,-

    19. 2006,

    -

    20. 2004,-

    3C

    21. 2003,-

    -

    22. 2005,-

    23. 2002,-

    -

    24. 2005,

    25. 2004,-

    26. 2006,-

  • 66

    27. 1996,-

    28. 2006,-

    29. 2005,

    -

  • 67

    2.

    1. Chen Pai-Wei (2005) The Effect of Variety Sales Promotion to Consumer Perceived

    Value and Purchase Intention- In The Tourist Industry

    2. Chen, Po-Chen (2003) The Influence on Consumers' Behavior by Department Store's

    Premium Promotion with Department Stores in Taipei as Example

    3. CHIA - HSIEN CHU (2000)The Influences of Promotional AdvertisingBrand

    Image and Consumers Shopping Orientation on Advertising Effect

    4. Chiu Tsung Hsiung 2005The Impact of Service Quality and Promotion Strategy

    on Customer Value and Purchase Intent for E-Shop

    5. CHUNG-HSING CHI(2002) Effects of Promotion Type on Brand Conative Attitude:

    the Moderating Role of Brand Image and Brand Loyalty

    6. Daniel(2006) The Relationship among Promotional instrument, Brand image,

    Consumer Decision-making styles and Purchase intention.

    7. Fang-Ying Hsu( 2002)

    8. Fu-Mei Chen(2002) A Study of the Relationship among Brand Equity, Promotion

    Type and Promotion Effect A Case Study on Sneakers and Toilet Paper

    9. Hsiang-Mei Chang(2004) The Moderating Effect of TV Shopping/Online Shopping

    on the Consumers Purchasing Intention of Different Promotion Types and

    Promotion Situations

    10. Hsueh-Fang Hsu 2003Promotion and Brand Evaluation in Different Price-Quality

    Tiers-A Case Study on Hotel in Tai-an Spring Area

    11. Hung Yu- Hsiang(2006) A Study of Relationship with the Effects of Discount depth,

    Brand Awareness, the Process of Customer Perception on Product and Purchase

    Intention

    12. Hung, Yen-Yen 1999A Study of the Influence of Country of Origin, of Fashion

  • 68

    Knowledge and Promotion Price Sebsitivity on Consumer Buying Attitude - A Case

    Study of Imported Woman''s Wear

    13. Jan-Ru Shiu(1996) The Ifluence of Non-price Promotion on Consumers'''' Price

    Perception

    14. Kai-Chieh Chan(2005) The Influences of Price Promotion, and Celebrity

    Endorser on Brand Equity and Willingness to Purchase

    15. Liu, Shin-Yi (1996) The Effect of Coupon Advertising on Consumers

    16. Mai-Yi Wang (2006)The effects of monetary promotion on the consumers prices

    perception: Consumer personality and purchase involvement as nuisance variables

    17. Nai-Chi Yeh (2004) The Effect of Cash Rewards on Unplanned Buying

    18. Po-Sheng Cheng 2005The Effects of Price Promotion, Brand Familiarity, and

    Consumers Perceived Benefits of Sale Promotion on Brand Evaluation A Case of

    Convenience Chain Store in Taipei City

    19. Shih Feng Chang (1995)A Study of Consumer''s Preferences Toward Various

    Promotion Programs

    20. Shin-Ying Chou (2003) The study of the effects of premium promotion types on the

    perceived value and purchase intention of consumers

    21. Sun, Chih-Chieh (2000)The Impact of Perceived Advertising Spending and Price

    Promotion on Brand Equity : The Moderating Effect of the Perceived Risk

    22. Tien-Tsu Liu 2006The Influence of Brand ImageService Quality and Sales

    Promotion on Consumers Purchasing Behavior The case of gas stations

    23. Ti-Fan Hu(2006) The Effects between Normal Discount and Gift Promotion with

    Brand Awareness on Internet Consumers Purchase Intentions-Wireless Telephone

    as Research Example

    24. Tsai, Po-Ya (2006)The Effect of Show Girl in The Form of Mild Erotica & Product

  • 69

    Class on Promotion Activities

    25. Wei-I Chang(2003) A Study of Promotion Type,Consumer Attitude toward the

    Promotion and Purchase IntentionAn empirical study of Resort Hotels

    26. Wu Ching-Yu (2004)The Effect of Consistency and Distinctness of Price Promotion

    on Purchase Behavior

    27. Ya-Ling Huang (2004) Consumer Purchase Willingness Under Time-limited

    Promotions

    28. Yen-Fang Chen 2004The Effects of Price Promotion, Perceived Value and Store

    Image on Consumers Purchase Intention A Case of 3C Chain Home Appliances

    in Greater Taipei

  • 70

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  • 73

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