August 2014

edition

Tri–colour celebrations at Lemon Tree

Lemon Tree celebrated the Independence Day with great pomp and fervor. Dressed in Indian

outfits and colors, staff at all hotels proudly hoisted the National Flag. This was followed by myriad activities organized to commemorate this occasion. While some hotels held cultural programs, others organized theme lunches and competitions. While some rode on bicycles carrying social messages, others decided to share their joy with an NGO. What ever was the manner, the staff of Lemon Tree surely wore their patriotic hearts on their sleeves and drenched in the Rang de Basanti spirit!

LTHAH

LTPBL1

LTHAR

LTHHP

LTPDL1 & RFHDL

RFHJP

The Lemon Tree Hotel Company has been voted one of the HOT 50 brands in Delhi NCR. This recognition was announced at the Paul Writer Delhi NCR Brand Summit presented by Hindustan Times at a ritzy awards ceremony at Taj Vivanta, Gurgaon on 24th August 2014. The Delhi NCR Brand Summit is the fourth edition of Paul Writer’s flagship event. The award was received by Sumant Jaidka, Chief Operating Officer- Lemon Tree Hotels and Vikramjit Singh, Chief Sales Officer on behalf of the company. Misha Mehndiratta, Head- Brands, was also present at this gala event. Almost 200 + marketers from India’s leading brands came together to discuss marketing trends and ideas, the event concluded with recognizing the excellence of the best 50 in brands in the Delhi NCR region.

Recipients of Delhi NCR Hot 50 recognition include: 1. Adidas | 2.Aviva India | 3. Bata | 4.Bharti Airtel Limited | 5.Big Boy Toyz | 6. BMW | 7. Carzonrent | 8. Coca-Cola | 9. Dabur | 10. Delhi Metro Rail Corporation | 11. DLF | 12.Domino’s Pizza | 13. Fabindia | 14. Groupon | 15. Happily Unmarried | 16. Harley Davidson Motor Company | 17. HCL Technologies | 18. Hewlett-Packard | 19. Homeshop18 | 20. Honda Car India Limited | 21. Honda Motorcycle and Scooter | 22. Horlicks (GlaxoSmithKline Consumer Healthcare) | 23. Hyundai | 24. IndiGo | 25. IRCTC | 26. ixigo.com | 27. Jabong | 28. Kent RO Systems | 29. Knowlarity Communications | 30. Lay’s | 31. Lenskart | 32. MakeMyTrip.com | 33. Matrix Cellular Services |

34. Micromax Mobile | 35. Nestle India | 36. Olx.in | 37. Paytm | 38. Punjab National Bank | 39. Raj Comics | 40. Samsung Group | 41. ShopClues.com | 42. Snapdeal | 43. Sony India | 44. SpiceJet | 45.Subway India | 46. The Lemon Tree Hotel Company | 47. The Oberoi Group | 48. Tupperware | 49. Volvo | 50. Woodland Worldwide

About Paul Writer: Paul Writer is a vibrant marketing forum and is building India’s largest community of marketers

with a goal to raise the bar for marketing in India through providing thought leadership, conferences and advisory services. Paul Writer’s community comprises over 25,000 senior

executives and marketers across its virtual and offline platforms. Paul Writer publishes a monthly print magazine, Marketing Booster

Three Cheers for the fresh, fun, spirited Lemon Tree Brand

George Abraham | Founding Chairman of the World Blind Cricket Council (WBCC) and the Association for Cricket for the Blind in India (ACBI), visited LTPHY1 & RFHHY. He is a visually impaired person and is also the founder of Score Foundation that works for people with visual impairment. He did a sensitization session about visual impairment at LTPHY1/RFHHY for all staff.

Kabbadi Team| LTHHP played host to

the Indian Kabbadi Team in August. The young and potential team enjoyed their stay at the hotel and loved the fresh, fun and spirited environment of LTH.

Top Mentions Meet our who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service

Paramjeet Singh Front Office RFHDL 115 Deepika F&B Service LTPJP1 95 Varun Sharma Front Office LTEDM 75 Sandeep Kumar Front Office LTABR 67 Chandan Kumar F&B Service LTABR 60 Manoj Singh Rawat Housekeeping RFHHY 38 Deepa Jain Front Office LTEDM 37 Nikhil Sharma Front Office RFHDL 30

A note from a guest appreciating Sachdev | LTPBL1

Guest feedback appreciating differently

abled staff member Mitanshu | RFHJP

Lemon Tree Premier declared the ‘Upsell Awards’ for Individual Excellence for the month of August. Ankit Srivastav was declared Super Star Ka Baap and won himself a trip to Thailand and a ipad for generating a sale worth ~ Rs. 4.7 lacs | Shivam Bharadwaj was announced the Cracker of the Month for his contribution of ~ 1 lac towards upsell. Well done both of you! Congratulations & keep up the good work!

GANAPATI BAPPA MORIYA!! Glimpses of Ganesh Chathurthi across LTH hotels

From RFHDL Files Vivek Kumar helped a guest who had received a damaged tablet from Flip kart by not only coordinating with their Customer Care for refund, but also letting the guest use his bank account for third party money transfer, as per the online portal’s money back rules.

From RFHDL Files Paramjeet & Poonam not only personally arranged for ethinic dresses for a group of long stayers but also helped them apply make-up and drape sarees on their farewell party day. The guests expressed their gratitude by given a present to both of them.

From LTHIN Files Anil Namdeo showed great responsibility by continuing to work extra hours at the hotel during high occupancy days. In fact, he did not requesting for leave even when his wife was admitted into the hospital. Anil not only showed exemplary commitment to work, but also generated an extra revenue of 75K+ in August from ‘Upsell’ . Thank you Anil.

From LTPBL1 Files Sushil Barik helped a guest in need by taking the guest’s broken shoe for repair post his duty hours, so that the guest could wear them for his important meeting the following day. The guest was very thankful for this service.

From LTHAR Files Sachin Bhise was cleaning a guest room when he found a gold ring behind the bed head. Assuming it to be the in-house lady guests‘, he placed it on the bed along with a note and some flowers. When the guest arrived and noticed this she was moved to tears by the gesture. She immediately called the Front Desk to thank and express her relief at having found her ring which she thought was lost for ever.

From LTPDL1 Files Rahul Bhanot helped satisfy a guest who was upset that faulty washing had faded her trouser. He personally attended to the trouser and rectified it to it‘s original colour. The guest was extremely pleased and specially mentioned his effort on the feedback form.

From LTPHY1 Files

On Telegana Intensive Household Survey day, when the state government declared a bandh, there was a growing issue of how the guests would be ported from airport and railway station to the hotel, foreseeing this situation well in advance, 4 senior staff members volunteered to drive hotel cabs all through the day to ensure no guest was inconvenienced. Kudos to Shakul Pant (Director of Sales), Srinivas Kadadi (Executive Assistant Manager), Syed Abbas (Deputy Security Manager), Arjun Malik(Assistant Manager Sales), Bhaskar Mandal(Front Office Executive) and Shravan Kumar (Security Executive) for going beyond their call of duty to keep the ethos of Lemon Tree flying high.

From RFHDL Files Rahul Singh was on his way home when two guests called him explaining their inability to communicate with a shop vendor in the nearby market. They requested him to come and help in translating their requirement to the vendor. Rahul without a blink, rode all the way to where the guests were to assist them.

From LTHIN Files Dharmendra Raikwar, in Security lent a helping hand to his colleagues by offering to wipe crockery and cutlery on a day when Citrus Café was choc-a-block with guests, so that his colleagues could better handle guest orders.

From LTPDL1 Files Jitender was on duty when a walk-in guest who had arrived by a Meru cab for dinner, told him that he had forgotten a bag in the cab. Jitender immediately tried to look for the cab but it was no where to be found. Post tracing the car number with the help of the security department and the License Plate Reader, Jitender called the customer care of Meru cabs and procured the mobile number of the driver. He then coordinated with the cab driver and asked him to deliver the bag back to the hotel. By the time, the guest and his family finished dinner the bag had been found. The guest was very thankful for the initiative taken by Jitender and thanked him for his effort.

From RFHDL Files

Zameeruddin tailor volunteered to alter a very expensive party dress of a guest by waiting a couple of hours extra after work for three continuous days. The guest was delighted with the final result and praised Zameer ‘s sewing skills.

From LTPHY1 Files S. Nagalakshmi had just completed her shift and was about to go home at 12:30 am when a large group of boys returned to the hotel after partying and started ordering food in IRD. The orders started to flow back to back and the limited restaurant staff panicked. Seeing this, Lakshmi not only stayed back to pitch in and manage the orders in absence of her senior colleagues but also along with Pronoy Adhikari juggled the midnight rush extremely well, including payment processing (as mode of payment was direct). Well done both of you, for not just stepping ahead to help your teammates but also for showing how good teamwork and determination can accomplish the toughest of tasks.

LTH

DN

: Pain

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Gan

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LTPBL1: Maiden Wicket

LTH

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: Hap

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LTHAH: Dancing Daisies

LTPHY1: A Mouthful of straws

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Total Group

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs) RPD

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs)

RPD

LTPBL1 183 104

LTPGN1 117 60

LTPHY1 284 171

LTPJP1 82 62

LTPDL1 208 124

RFHED 61 67

RFHJP 49 67

RFHHY 95 117

RFHDL 134 150

Total 2321 1697

FINANCIAL PERFORMANCE FOR

AUGUST 2014

LTHAH 80 55

LTHAR 117 72

LTHEC 169 134

LTHWF 59 42

LTHCD 79 64

LTHCN 148 78

LTEDM 44 34

LTABR 89 46

LTHUV 51 39

LTHIN 77 59

LTVLR 22 14

LTHHP 92 91

LTHDN 46 33

LTHCN2 36 15

Fist Fighting | LTHAR

Musical Chair | LTHCN2

Maakan Chors | LTHIN

Carom competition | LTPHY1

Drama by Differently abled Staff | LTHAH

Sketching Competition | LTHUV

TT Challengers | RFHED

Puzzling Times | LTHHP

GSTS FOR AUGUST

2014

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Overall Scores

Overall Scores

Overall Scores

Overall Satisfaction

Overall Satisfaction

Overall Satisfaction

Value For Money

Value For Money

Value For Money

Will You Recommend

Will You Recommend

Will You Recommend

Will You Return

Will You Return

Will You Return

LTPBL1 92.14% 94.17% 88.48% 97.39% 96.13%

LTPGN1 87.74% 90.84% 84.19% 93.38% 94.07%

LTPHY1 89.36% 89.22% 86.65% 96.45% 95.75%

LTPJP1 92.39% 92.23% 89.31% 97.12% 92.63%

LTPDL1 91.69% 91.61% 90.12% 96.51% 95.09%

LTHAH 90.13% 91.22% 90.69% 97.09% 95.58%

LTHAR 89.65% 89.57% 88.67% 97.66% 97.79%

LTHEC 86.04% 86.34% 83.41% 94.44% 92.22%

LTHWF 87.42% 87.30% 85.38% 96.37% 91.92%

LTHCD 89.66% 90.26% 85.74% 97.52% 95.22%

LTHCN 85.58% 85.46% 81.13% 93.31% 92.44%

LTEDM 95.63% 95.85% 95.34% 99.29% 99.76%

LTABR 90.96% 91.35% 87.93% 96.42% 94.77%

LTHUV 86.39% 86.40% 81.62% 96.08% 91.96%

LTHIN 90.39% 92.46% 88.77% 97.12% 97.26%

LTVLR 85.60% 89.09% 81.64% 90.29% 89.17%

LTHHP 85.85% 86.41% 82.20% 93.36% 92.47%

LTHDN 91.54% 92.32% 89.52% 97.05% 96.87%

LTHCN2 91.29% 91.50% 84.24% 95.66% 95.60%

RFHED

89.38%

91.62%

86.45%

94.95%

94.95%

RFHJP 90.17% 90.82% 90.82% 97.01% 92.05%

RFHHY 89.04% 89.34% 86.58% 95.45% 94.60%

RFHDL 87.49% 88.11% 83.77% 93.65% 93.35%

Shubham Chaudhary HK | LTHAH

D. Mohan HK | LTHCN

Rahul Thorat F&B | LTHAR

Vinay Saini F&B Pdt | LTEDM

Maahesh Rathore Security | LTHIN

Balaish CM HK | LTHEC

Kalyani Aher FO | LTABR

Madhu N Engg | LTVLR

K. Prasad Engg | RFHHY

Krishna Chandra FO | RFHED

Mithun Waghmare Engg | LTHHP

Mukund Kumar HK | LTHUV

Neeraj Kumar F&B | LTPGN1

Deepak Singh F&B | LTPBL1

Vijay Yadav FO | RFHJP

Abhishek A Lokur FO | LTHWF

Mirnmay Maity HK | LTPHY1

Vikas Dogra F&B | LTHCD

Deepika Jaiswal F&B Pdt | LTPJP1

Bhim Singh Engg | LTPDL1

Amit Kumar HK | RFHDL

Pradeep Singh Engg | LTHDN

Balaji HK | LTHCN2

Yashvir Singh HK | LTHAH

Mahadev Prasad F&B Pdt | LTHCD

Md. Soficul Islam F&B | LTHCN

Manohar Rawat F&B Pdt | LTHEC

Suraj Kanojia HK | LTEDM

Rajesh Kumar Engg | LTHUV

Md. Shamir F&B | RFHDL

Salauddin Khan HK | RFHED

Juffar Sheriff FO | LTPBL1

Guddu Singh F&B Pdt | LTHWF

Pradeep Kumar F&B Pdt | LTPJP1

Bipin Sunny F&B Pdt | LTVLR

Shrey Sharma FO | LTPGN1

Sunil Kumar F&B Pdt | LTPDL1

Deepak Dalyani Sales | LTHAR

Lovely Singh FO | LTHIN

Ashok Yadav HK| LTABR

Rahul Jalthuria HK | RFHJP

Nagesh Yeldi Sales | RFHHY

Dilli Pratap F&B | LTPHY1

Rohit Jaiswal FO | LTHDN

Vinay Ghanekar HK | LTHHP

Praveen Kumar Engg | LTHCN2

S. Johnson Sales | LTHCN

Rumit Kaur Sales | LTEDM

Raju Nagvashi F&B Pdt | LTHIN

Vivek Sharma Fin | LTHUV

Upkar Sen F&B Pdt | LTABR

Kailash Chand F&B | RFHJP

Chaudhary Mahesh HK | RFHHY

Anita Murmu HK | LTPBL1

Girish N Fin | LTHWF

Chandraprakash Security | LTPJP1

Vivek Sharma Fin | LTPGN1

Neizosano Nakhro FO | LTPHY1

Gaurav Kumar F&B | LTHAH

Deepak Chand F&B Pdt | LTHAR

Mohan Kumar Engg | LTHEC

Prashant Bhardwaj FO | LTHCD

Annyappan HK | LTVLR

Mohd. Wasim F B | LTHHP

Mahesh Singh F&B Pdt | RFHED

Arun Kumar HK | LTPDL1

Vishwas FO | RFHDL

Surehsh Negi F&B Pdt | LTHDN

Selvamani F&B | LTHCN2

RFHJP organized a painting competition for the kids of the Naya Savera which was followed by the hotel Team sponsoring an Independence Day lunch for the NGO. Truly , a ‘we care’ gesture on India’s special day

Staff @ LTPDL1 | RFHDL | Corporate Office underwent a very inspiring and articulate briefing session about Visually Impaired (VI) people by George Abraham, CEO, Score Foundation. The session was based on a TV program they had done for Doordarshan called Nazar Ya Nazariya. Score Foundation does a lot of work with VI people and guides them to adjust and succeed in life and career.

LTHAR organized a bomb threat training class to sensitize staff on how to handle bomb threats, frisk guests, understand the use of bomb detectors and other equipment. The training was given by Aurangabad Bomb Squad Officer, Sunil Jamade.

LTHIN organized a blood donation camp in association with Ultratech Cement and M Y Hospital. The entire staff members contributed to this noble cause.

An evacuation drill was held for the Corporate Office employees to sensitize and train them on necessary guidelines and protocols to follow in case of fire or any other contingency. The mock drill was coordinated by the security department under Davander Singh Tomar’s supervision. The activity was supported by chosen volunteers and responsibility keepers.

LTHCN2 conducted their first town hall this month. Associates from all the departments attended the proceedings. To make the activity a memorable one, all staff participated in numerous fun activities and games, month-end prizes were distributed to achievers and Geeta Jetley was invited to cut the first monthly birthday cake.

LTHAR celebrated the spirit of independence by organizing a Freedom Cycle Rally to spread the message of a fresh & clean environment in the city. This 10-km cycle rally, had a kaleidoscope of people participate and join the 30 member hotel team dressed in Lemon Tree Hotel colors’ and carrying environment friendly messages and banners with them urging the people of Aurangabad to do their bit in caring for the environment.

LTPHY1 & RFHHY were the co-sponsors of the Airtel Hyderabad Marathon held on the 24th August 2014. GHMC Commissioner flagged of the full marathon in full media glare. Lemon Tree Hotels too participated in this run. We had 1 marathoner (42 Kms) 14 half marathon runner’s (21 kms) and 66 runners for 5 kms. Team LTPHY1, LTHGB along with Team RFH ran 666 Kms. Kudos to all marathoners! Surely the stay fit mantra is getting more infectious by the day!

Hi all, It’s been a year since I became a part of the Lemon Tree family. It’s been a wonderful journey for me so far as I have thoroughly enjoyed carrying news about all sister hotels to you each month. I would however, love to know what you think of me? Do you like my content? Do you like the sections I write? Would you suggest I did something more to look better and sound better?

Do send me your feedback at divya.agha@lemontreehotels.com

As always, I look forward to hearing from you!!