Ector County IT Strategic Plan

7/30/2019 Ector County IT Strategic Plan

1/29

COMBS Consulting Group | eGov Consulting Services | TelResources, Inc. Page i

Information Technology

Strategic Plan

Developed by:

eGov Consulting Services

Plan Years 20122016

2012 Plan Update

Plan Update: 31 May 2012

7/30/2019 Ector County IT Strategic Plan

2/29

Ector County

Information Technology Strategic Plan for 2012 2016

2012 Plan Update

eGov Consulting Services Page ii

Letter from County Commissioners

Dear Reader:

Thank you for your interest in Ector Countys technology direction.

The Information Technology Strategic Plan developed in 2011 has provided a technology

roadmap that advances us towards the future. The Plan was a snapshot in time; as deployment

has progressed the technology initiatives have been adjusted that take advantage of the

opportunities presented by the improvements in technology options.

The plan was approved in September 2011 and a series of projects were initiated to address

each of the Courts objectives. We have followed an implementation process that continuouslyevaluates the projects for the optimal technology, costs and benefits. The results of this process

have allowed us to reduce the plans Total Cost of Ownership (TCO) while positioning Ector

County to take advantage of the emerging broadband wireless and internet based applications.

We are committed to the successful implementation of the Plan and accomplishing the

initiatives contained within it. These initiatives lay the foundation for the Countys future

technology use by streamlining our processes, solidifying our infrastructure and improving the

cohesiveness of our team.

We are always interested in your feedback, both corrective and complementary. Please forward

any comments you may have to Commissioner Dale Childers [email protected]

Again, thank you for your interest.

Regards,

Ector Board of County Commissioners

7/30/2019 Ector County IT Strategic Plan

3/29

Ector County

Information Technology Strategic Plan for 2012 2016

2012 Plan Update

eGov Consulting Services Page iii

Table of Contents

SECTION 1: EXECUTIVE SUMMARY ......................................................................................................................... 1

1.1 INTRODUCTION .............................................................................................................. 1

1.2 ADDRESSING THE GOALS .................................................................................................. 1

1.3 PRIORITIZING THE INITIATIVES............................................................................................ 3

1.4 IMPLEMENTING THE PLAN................................................................................................. 4

SECTION 2: REALIGN IT DEPARTMENT WITH COUNTYS NEEDS 2012 GOAL UPDATE .......................................... 5

2.1 ITPLAN OVERVIEW......................................................................................................... 5

2.2 DEVELOP ITGOVERNANCE STRUCTURE AND PROCESS ............................................................. 5

2.3 REORGANIZE THE ITDEPARTMENT...................................................................................... 6

2.4 EXPAND THE ITSTAFF AND SERVICES................................................................................... 9

2.5 DEVELOP ITPOLICIES AND PROCESSES ............................................................................... 10

SECTION 3: SOLIDIFY AND PROTECT THE COUNTYS TECHNICAL INFRASTRUCTURE2012 GOAL UPDATE .......... 12

3.1 ITPLAN OVERVIEW....................................................................................................... 12

3.2 ACQUIRE AND IMPLEMENT A SERVICE DESK TOOLSET ............................................................ 12

3.3 DEPLOY A STORAGE AREA NETWORK (SAN)/BACKUP SYSTEM.............................................. 13

3.4 DEPLOY A NEW NETWORK.............................................................................................. 13

3.5 BUILD-OUT NEW COMPUTER ROOMS AT THE ANNEX AND SHERIFF'S OFFICE .............................. 17

3.6 MIGRATE DISTRIBUTED COMPUTER ROOMS TO OFF-SITE MANAGED COMPUTING CENTER ........... 18

3.7 NEW VOICE OVER IPSYSTEM .......................................................................................... 19

SECTION 4: IMPROVE SERVICEABILITY OF COUNTYS APPLICATIONS ENVIRONMENT2012 GOAL UPDATE ...... 20

4.1 ITPLAN OVERVIEW....................................................................................................... 20

4.2 DESKTOP REPLACEMENT PROGRAM .................................................................................. 22

4.3 CONSIDER VIRTUAL DESKTOP .......................................................................................... 22

4.4 INTEGRATE GIS INTO COUNTY APPLICATIONS...................................................................... 23

4.5 RE-INITIATE THE DEPLOYMENT OF ODYSSEY COURT/PUBLIC SAFETY SYSTEM.............................. 23

4.6 CONSIDER THE MIGRATION OF INCODE TO A CLOUD-BASED ENVIRONMENT ............................... 24

SECTION 5: INVESTMENT UPDATES ..................................................................................................................... 25

5.1 OVERVIEW .................................................................................................................. 25

5.2 UPDATED IMPLEMENTATION SCHEDULE ............................................................................. 25

5.3 UPDATED CALENDARED INVESTMENTS............................................................................... 26

7/30/2019 Ector County IT Strategic Plan

4/29

Ector County

Information Technology Strategic Plan for 2012 2016

2012 Plan Update

eGov Consulting Services Page 1

Section 1: Executive Summary

1.1 Introduction

The IT Strategic Plan was developed through a consensus process with County Management, IT

Departments staff and IT Departments customers. The intent was to take a holistic, corporate

view of information technology for the County, in order to better understand how the IT

Department could best serve the Countys needs.

During the planning process, the Commissioners were interviewed individually to better

understand the direction that they wanted to set for the IT Department and information

technology in general. The Commissioners expressed their desire to see the following goals

pursued by IT Department:

Realign the IT Department with the Countys Needs

Solidify and Protect the Countys Technical Infrastructure

Improve the Serviceability of the Countys Applications Environment.

1.2 Addressing the Goals

A series of project initiatives were developed to support each of the Commissioners goals.

These long terms initiatives were designed to change not only what IT Department did, but howit did it. The goals and associated initiatives are:

Goal Initiative Description

Realign the IT

Department

with the

Countys Needs

Develop IT

Governance

Structure & Process

Establish an IT Governance Committee with authority

to determine the ongoing technology direction for the

County, associated charter, and processes for projects

and IT Department performance review.

Reorganize IT Implement the new organizational structure with job

descriptions that detail responsibilities.

Expand IT Staff and

Services

Add at least an additional four staff to the IT

Department. Provide for ongoing technology planning

support.

Develop IT Policies

and Processes

Develop and continue to refine IT processes to address

needs. Provide ongoing IT planning support.

Solidify and Acquire & Acquire and implement a toolset to be used by IT

7/30/2019 Ector County IT Strategic Plan

5/29

Ector County

Information Technology Strategic Plan for 2012 2016

2012 Plan Update

eGov Consulting Services Page 2

Goal Initiative Description

Protect the

CountysTechnical

Infrastructure

Implement a

Service DeskToolset

Customer Service to record incidents, track progress

and identify trends in order to continuously improveservice desk performance.

Deploy SAN/Backup

System

Deploy a storage area network (SAN) with a

supportable system that provides de-duplication

capabilities.

Deploy New

Network

Develop a new MAN/LAN, layer 4 transport, and

network management system Countywide.

Build-Out new

computer rooms at

the Annex andSheriff's Office

Build out new computer room capabilities, one at the

Annex to provide core communications functions, and

one at the Sheriff's Office to provide support for corelaw enforcement systems.

Migrate Distributed

Computer Rooms

to Off-Site

Managed

Computing Center

Consolidate all application servers throughout the

County, except CAD, to a single location; provide

managed services for backup, monitoring and alerting

in a virtual environment. Since the County is short 5 IT

Staff members, and users are requiring greater amount

of analytical support, th