Ector County IT Strategic Plan

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    COMBS Consulting Group | eGov Consulting Services | TelResources, Inc. Page i

    Information Technology

    Strategic Plan

    Developed by:

    eGov Consulting Services

    Plan Years 20122016

    2012 Plan Update

    Plan Update: 31 May 2012

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    Ector County

    Information Technology Strategic Plan for 2012 2016

    2012 Plan Update

    eGov Consulting Services Page ii

    Letter from County Commissioners

    Dear Reader:

    Thank you for your interest in Ector Countys technology direction.

    The Information Technology Strategic Plan developed in 2011 has provided a technology

    roadmap that advances us towards the future. The Plan was a snapshot in time; as deployment

    has progressed the technology initiatives have been adjusted that take advantage of the

    opportunities presented by the improvements in technology options.

    The plan was approved in September 2011 and a series of projects were initiated to address

    each of the Courts objectives. We have followed an implementation process that continuouslyevaluates the projects for the optimal technology, costs and benefits. The results of this process

    have allowed us to reduce the plans Total Cost of Ownership (TCO) while positioning Ector

    County to take advantage of the emerging broadband wireless and internet based applications.

    We are committed to the successful implementation of the Plan and accomplishing the

    initiatives contained within it. These initiatives lay the foundation for the Countys future

    technology use by streamlining our processes, solidifying our infrastructure and improving the

    cohesiveness of our team.

    We are always interested in your feedback, both corrective and complementary. Please forward

    any comments you may have to Commissioner Dale Childers [email protected]

    Again, thank you for your interest.

    Regards,

    Ector Board of County Commissioners

    mailto:[email protected]:[email protected]:[email protected]:[email protected]
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    Ector County

    Information Technology Strategic Plan for 2012 2016

    2012 Plan Update

    eGov Consulting Services Page iii

    Table of Contents

    SECTION 1: EXECUTIVE SUMMARY ......................................................................................................................... 1

    1.1 INTRODUCTION .............................................................................................................. 1

    1.2 ADDRESSING THE GOALS .................................................................................................. 1

    1.3 PRIORITIZING THE INITIATIVES............................................................................................ 3

    1.4 IMPLEMENTING THE PLAN................................................................................................. 4

    SECTION 2: REALIGN IT DEPARTMENT WITH COUNTYS NEEDS 2012 GOAL UPDATE .......................................... 5

    2.1 ITPLAN OVERVIEW......................................................................................................... 5

    2.2 DEVELOP ITGOVERNANCE STRUCTURE AND PROCESS ............................................................. 5

    2.3 REORGANIZE THE ITDEPARTMENT...................................................................................... 6

    2.4 EXPAND THE ITSTAFF AND SERVICES................................................................................... 9

    2.5 DEVELOP ITPOLICIES AND PROCESSES ............................................................................... 10

    SECTION 3: SOLIDIFY AND PROTECT THE COUNTYS TECHNICAL INFRASTRUCTURE2012 GOAL UPDATE .......... 12

    3.1 ITPLAN OVERVIEW....................................................................................................... 12

    3.2 ACQUIRE AND IMPLEMENT A SERVICE DESK TOOLSET ............................................................ 12

    3.3 DEPLOY A STORAGE AREA NETWORK (SAN)/BACKUP SYSTEM.............................................. 13

    3.4 DEPLOY A NEW NETWORK.............................................................................................. 13

    3.5 BUILD-OUT NEW COMPUTER ROOMS AT THE ANNEX AND SHERIFF'S OFFICE .............................. 17

    3.6 MIGRATE DISTRIBUTED COMPUTER ROOMS TO OFF-SITE MANAGED COMPUTING CENTER ........... 18

    3.7 NEW VOICE OVER IPSYSTEM .......................................................................................... 19

    SECTION 4: IMPROVE SERVICEABILITY OF COUNTYS APPLICATIONS ENVIRONMENT2012 GOAL UPDATE ...... 20

    4.1 ITPLAN OVERVIEW....................................................................................................... 20

    4.2 DESKTOP REPLACEMENT PROGRAM .................................................................................. 22

    4.3 CONSIDER VIRTUAL DESKTOP .......................................................................................... 22

    4.4 INTEGRATE GIS INTO COUNTY APPLICATIONS...................................................................... 23

    4.5 RE-INITIATE THE DEPLOYMENT OF ODYSSEY COURT/PUBLIC SAFETY SYSTEM.............................. 23

    4.6 CONSIDER THE MIGRATION OF INCODE TO A CLOUD-BASED ENVIRONMENT ............................... 24

    SECTION 5: INVESTMENT UPDATES ..................................................................................................................... 25

    5.1 OVERVIEW .................................................................................................................. 25

    5.2 UPDATED IMPLEMENTATION SCHEDULE ............................................................................. 25

    5.3 UPDATED CALENDARED INVESTMENTS............................................................................... 26

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    Ector County

    Information Technology Strategic Plan for 2012 2016

    2012 Plan Update

    eGov Consulting Services Page 1

    Section 1: Executive Summary

    1.1 Introduction

    The IT Strategic Plan was developed through a consensus process with County Management, IT

    Departments staff and IT Departments customers. The intent was to take a holistic, corporate

    view of information technology for the County, in order to better understand how the IT

    Department could best serve the Countys needs.

    During the planning process, the Commissioners were interviewed individually to better

    understand the direction that they wanted to set for the IT Department and information

    technology in general. The Commissioners expressed their desire to see the following goals

    pursued by IT Department:

    Realign the IT Department with the Countys Needs

    Solidify and Protect the Countys Technical Infrastructure

    Improve the Serviceability of the Countys Applications Environment.

    1.2 Addressing the Goals

    A series of project initiatives were developed to support each of the Commissioners goals.

    These long terms initiatives were designed to change not only what IT Department did, but howit did it. The goals and associated initiatives are:

    Goal Initiative Description

    Realign the IT

    Department

    with the

    Countys Needs

    Develop IT

    Governance

    Structure & Process

    Establish an IT Governance Committee with authority

    to determine the ongoing technology direction for the

    County, associated charter, and processes for projects

    and IT Department performance review.

    Reorganize IT Implement the new organizational structure with job

    descriptions that detail responsibilities.

    Expand IT Staff and

    Services

    Add at least an additional four staff to the IT

    Department. Provide for ongoing technology planning

    support.

    Develop IT Policies

    and Processes

    Develop and continue to refine IT processes to address

    needs. Provide ongoing IT planning support.

    Solidify and Acquire & Acquire and implement a toolset to be used by IT

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    Ector County

    Information Technology Strategic Plan for 2012 2016

    2012 Plan Update

    eGov Consulting Services Page 2

    Goal Initiative Description

    Protect the

    CountysTechnical

    Infrastructure

    Implement a

    Service DeskToolset

    Customer Service to record incidents, track progress

    and identify trends in order to continuously improveservice desk performance.

    Deploy SAN/Backup

    System

    Deploy a storage area network (SAN) with a

    supportable system that provides de-duplication

    capabilities.

    Deploy New

    Network

    Develop a new MAN/LAN, layer 4 transport, and

    network management system Countywide.

    Build-Out new

    computer rooms at

    the Annex andSheriff's Office

    Build out new computer room capabilities, one at the

    Annex to provide core communications functions, and

    one at the Sheriff's Office to provide support for corelaw enforcement systems.

    Migrate Distributed

    Computer Rooms

    to Off-Site

    Managed

    Computing Center

    Consolidate all application servers throughout the

    County, except CAD, to a single location; provide

    managed services for backup, monitoring and alerting

    in a virtual environment. Since the County is short 5 IT

    Staff members, and users are requiring greater amount

    of analytical support, th

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