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7/25/2019 Eagle Eye Agency (u) Ltd Business Plan
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document1.0 EXECUTIVE SUMMARY
The purpose of this business plan is to raise US$ 2,000,000 for the
expansion and growth of an armed and unarmed security guard service while
showcasing the expected nancials and operations over the next ten years.
Eagle Eye Agency (U)Ltd(EEA) is a Kampala-based corporation that willprovide armed and unarmed guard services to customers in its targeted
market. The ompany was founded by !"# Uganda Ltd! M. %ace
Mat&!'#! M. R#et M'e*#! M. +#nny Sa&!e! and M.S&en-*a
Edadin "#$%.Eagle Eye Agency (U)Ltd(EEA) also proposes to establish
an expanded armed and unarmed security guard service &' partnership
private security company with et/a Intenat!#nal Ltd which is a proect
development rm active in the industrial! commercial! institutional and
residential building construction sectors in *astern +frica. ,nder the
proposed &' partnership! et/a Intenat!#nal Ltd will facilitate theproposed &' partnership security company with capital nancing to euip and
re-train the expanded private security guard force! whereas the founding
directors of Eagle Eye Agency (U) Ltd (EEA) will input their traditional
private security management and operations skills and also perform the
business marketing aspects of the new company.
1.1 Int#dct!#n
1.1.1 Project Description
Eagle Eye Agency (U) Ltd(EEA) is a start-up security company founded in
"#$%by a core team of experienced and dedicated security professionalswith
a good background in the ,ganda police and military service sectors.
ocated Kitintale! /akawa division in Kampala! the business will provide
security guards! security audits! and supply! sales and installation
ofsophisticated electronic security access control 0 surveillance
euipment in commercial buildings! retail businesses! industrial premises!
banks! government buildings and! eventually special event venues and other
clients. The business seeks to acuire business development and expansion
capital through et/a Intenat!#nal Ltd and will expand to additionaltowns and cities in ,ganda and beyond if successful.
1n the current political climate! with increasing fears of terrorist activity! and
the current economic climate! which promises an upswing in general and in
outsourced services especially! this business is setting to grow and expand at
the right time. The business will target large retail stores and building
1
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentmanagement companies rst in order to establish a strong base of clients in
the Kampala-*ntebbe area of central ,ganda.
1.1. T!e Compan"
Eagle Eye Agency (U)Ltd(EEA) is a limited liability company incorporated
in ,ganda on ----------- "#$%. The company2s authorised share capital is ,3
4hs. $%"!###!###56 divided into $#!### shares of ,3 4hs. $%!"##56 each.
The company has 7 shareholders that are individuals with various business
interests and responsibilities.
Tale 1 C#*any Sae#ld!ng Stcte
3#. Sae#lde Sae& eld 45age6
$. 8io ,ganda td 9!999 99.99:". ;r.3race ;atsiko $!
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentnegotiation. This business plan assumes that the business will receive a $#-
year loan with a 7: xed interest rate.
This investment nancing being sought is primarily to be used for proect
capitaliBation and business expansion purposes that are categoriBed as
follows?
US$ :,=2
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentSBT#tal ad C#&t& 1,=22,:,=2< 1,@?>,
@0
?:
" @re-Hperating *xpenses "#!#GG # "#!#GG $.##:9 1nitial orking apital E#!### # E#!### %.7#:
SBT#tal StatBU Een&e& 21:,=:0 0 21:,=:0 10.>?5
T7TAL ;I3A3CI3% 1,@:>,
@1
2>:,=2< 2,000,0
00
100.005
1.Manage*ent Tea*
Eagle Eye Agency (U)Ltd (EEA)was founded by one business entity andfour other individuals. The four (%) founding directors have more than 9#
years of combined experience in the security industry in ,ganda. Through
their expertise! they will be able to bring the operations of the business to
protability within its rst year of expanded operations.
1.= Ean&!#n 8lan
Eagle Eye Agency (U)Ltd(EEA)expects that the business will aggressively
expand during the rst four years of operation. EEAintends to implement
marketing campaigns that will eAectively target businesses and wealthyindividuals that reuire protection within the target market.
1.> 8#"ected ;!nanc!al 8e-#*ance 8aa*ete&
Eagle Eye Agency (U)Ltd (EEA) will grow its employee base of security
guards carefully! based on client contracts! and use both full-time and part-
time guards. The business expects respectable sales of in the rst year
(8Y2)! almost doubling by the end of the third year. 3ross margins will be
similar to the industry average! based on guard labour costs vs. billings. +fterthe initial investment and launch! a lean rst year! and the establishment of
an oCce and training space also in the rst year! the business will be poised
to expand through its own nancing after three years.
;!ge 1 8e-#*ance !gl!gt& (8Y2 F 8Y>)
4J0J? Jurniture 0 Jixtures4
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document
8Y 2 8Y : 8Y 8Y = 8Y >
#
$!###!###
"!###!###
9!###!###
%!###!###
7!###!###
>!###!###
G!###!###
E!###!###
4ales 3ross ;argin /et @rot
US$
The key proect performance parameters for Eagle Eye Agency (U)Ltd
(EEA) private security guard services business are highlighted in Tale :
below?
Tale : ey 8#"ect 8e-#*ance 8aa*ete& (US)
8IGYea Yea 2 Yea : Yea Yea =
4ales "!%##!### %!###!###
7! GE: "E:/et ;argin
$9. %.#7 7.%GTimes 1nterest *arned
=atio 7..7$
Dea'Be9en 8#!nt (DE8) ,48 9!#E9!#$%at a capacity utiliBation of9G.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentIRR 7%."#:
1.@ A!*& H 7"ect!9e&
To provide private security services that are reliable! aAordable! smart! and
ust on time within the context of the increasingly violent society in which wecontinue to co-exist with all sorts of personalities.
Eagle Eye Agency (U)Ltd (EEA) will base its success on meeting thefollowing obectives?
$. *mploy over "!### full-time euivalent (JT*) security guards by the
end of the fourth year of operation (@N 7).
". 4upply security guards to over "## buildings on a full-time basis by the
end of the fourth year of operation (@N 7).
9. *arn ,4O G million in revenue with net prot over ,4O $." million in itsfourth year of operation (@N 7).
%. ;aximiBe prot of the investor through the introduction of eCcient and
cost eAective methods of business operations.
7. ontribute to 1nvestor *arnings.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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$. istening carefully to client concerns and obectives to create
customiBed security guard packages.
". Knowing what the client does not know (bringing deep security
expertise as well as knowledge of legal regulations and liability to the
table).9. Training security guards carefully and maintaining their training and
certications (e.g. to carry rearms).
%. ;onitoring the uality of security guard service to oAer uality
assurance.
2.0 C7M8A3Y 8R7;ILE
2.1 A#t U&
Eagle Eye Agency (U)Ltd is a legally-registered company with its
headuarters on @lot 7#! @lantation =oad! Kitintale of /akawa 8ivision in
Kampala.
Eagle Eye Agency (U)Ltdis a company specialiBing in?
1. %ad!ng Se9!ce&2. V.I.8 8#tect!#n:. Ala* H CCTV M#n!t#!ng. E&c#t Se9!ce&=. In9e&t!gat!#n&
Eagle Eye Agency (U)Ltd(EEA)oAers a full spectrum of security services
ranging from 4tatic 3uards! 8og @atrol (K-E 4ection)! and application of
4ophisticated *lectronic 4ecurity +ccess ontrol 0 4urveillance *uipment.
7
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document=ural ,rban ;igration L=,;M is a phenomenon that has hit most commercial
centres in ,ganda. Kampala! being the administrative and economic capital
of ,ganda has the highest rural-urban migration rate in ,ganda and also the
highest standard rate of domestic investment growth which has resulted into
a high crime rate hence reuiring the intervention of a dedicated! committed!
service-oriented and a people-focused security rm. EEAis there ust for that.
2.2 A!*
The provision of security services that are reliable! aAordable! smart! and ust
on time in the increasingly violent society in which we continue to co-exist
with all sorts of personalities.
2.: M!&&!#n State*ent
=ecogniBing our duciary responsibility to clients and the public! we uphold
the highest standard of care in investigation by exposing practicing
obectivity! integrity! and honesty! fairness! sustainability and suitability!
medium professionalism! full disclosure competence! condentiality and most
of all regulatory compliance! that optimiBes mysterious and sophisticated
crimes of all nature.
2. V!&!#n State*ent
To come together as stakeholders in this country and ensure a crime-freeenvironment! in order to achieve a balanced socio-economic and political
stability environment especially at this time where many people are in dire
need of a secure environment to run their businesses.
2.= Eagle Eye Agency Se9!ce& 8#t-#l!#
Felieves that a task-oriented human resource is the cornerstone of any
security service and in this respect we do not only verify the applicantPs
conduct crime record if any with local authorities but we also thoroughly vet
all applicants. EEA prides itself in fostering a performance-drivenenvironment which awards achievement! enthusiasm and passion for work as
well as a unied team spirit which oAers each and every employee an
opportunity for personal growth and development.
Tale Cent Rate Cad -# EEA Sec!ty Se9!ce& e M#nt
S.
3#.
Se9!ce e&c!t!#n A*#nt
4US&.6
A*#nt
4US6
8
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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$. $" Qour +rmed 3uard plus
ommunication
%##!###56 $"#
". $" Qour ,narmed 3uard plus
ommunication
9G#!###56 $$#
9. "% Qours +rmed 3uard plus
ommunication
G##!###56 "97
%. "% Qours ,narmed 3uard plus
ommunication
>
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentii) E&c#t Se9!ce&e oAer regular *scort and the 4pecial Hperations
(like escort of money in transit! '1@ *scorts! etc.)iii) In9e&t!gat!#n& Se9!ce& e oAer detective and surveillance of
both criminal matters and civil matters altogether.
EEA conducts technical! professional and specialiBed interrogations(investigations)R detection and surveillance assignmentsR execution of
complex assignments like investigation of organiBed crime! international
and cross-border crime! domestic violence! land disputes! forgeries! murder
cases! attempted murder! embeBBlement! theft and delement. Hther
challenging crimes that fall within the EEAservices portfolio include? rape!
assault! arson! threatening violence! abuse of oCce! drug abuse! robberies!
child-traCcking and people-traCcking! ritual human sacrice! homicides!
surveillance! bank frauds! mobile phone theft and recoveries! debt
collection! customs and freight frauds! smuggling! etcS.
Regla Cl!ent& #n C#ntact !t EEA
Hur in-house expertise assures our clients of receiving the highest uality
service in accordance with the appropriate promulgated standards. Eagle
Eye Agency (U)Ltdis committed to understanding our clients2 precise
security reuirements and fullling these reuirements with cost-eAective
and reliable services.
Eagle Eye !ect#&K Caac!ty 8#le&
Hur 8irectors have a depth of knowledge and wealth of experience in the
general and specialiBed security services sector with training both locally
and internationally from reputable institutions. The leadership of **+ thus
consists of uite a diligent! competent! and very reliable team of security
service professionals who have a cumulative experience of over 9# years of
experience in the ,ganda private security industry.
Te %ad !9!&!#n
The guard division is staAed by ex-service men and women with a wealth of
experience and high mental discipline. This gad d!9!&!#nis directed and
controlled by eld #eat!#nal c#**ande& who report daily to the
7eat!#n& Manageto ensure eCciency and compliance.
2.> 7te 8#dct& and Se9!ce& 8#9!ded y EEA
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentThe company provides a versatile range of security products and solutions
customiBed to meet the diverse range of security need for our clients that
include a diverse array of industrial! commercial! residential! governmental
facilities! social events! banks! hospitals! educational institutions! places of
worship! oil elds! road works! and other facilities.
A) V.I.8 8#tect!#n
'1@ close protection is done by ex-police and military service men and
women that have a sound back ground and excellent track record to match
the service standards that are expected of them.
D) A*ed HUna*ed Cag# and Tc' E&c#t&
This security division provides the following services?
$. +rmed escort by travelling with the cargo and doing surveillance
". 4ecurity during breakdowns! accident scenes
9. 4ecurity report
%. ash 1n Transit (1T)
Hn-site premise guards for industrial! commercial! corporate!
residential! public 0 private premises and other social facilities.
C) E9ent& Manage*ent
This security division specialiBes in the following?
$. 4ecurity assessments
". +ccess ontrol to venues
9. rowd ontrol! edding 0 @arty functions
%. 8irecting TraCc
) Sec!ty Manage*ent C#n<ancy
The security department is run by a team of security consultants who haveover the years gained lots of experience in security related consultancy and
work in partnership with the police and para-military institutions.
This department mainly specialiBes in?
i) 8esign! development and maintenance of a range of security
solutions
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentii) ;onitoring standing security platforms of organiBations and rms.
:.0 C7M8A3Y 7R%A3IATI73 H LE%AL AS8ECTS
:.1 Reg!&teed 3a*e
*agle *ye +gency (,)imited.
:.2 C#**ence*ent #- 7eat!#n&
Eagle Eye Agency (U)Ltd(EEA) is a limited liability company incorporated
in ,ganda on ----------- "#$%. The company2s authorised share capital is ,3
4hs. $%"!###!###56 divided into $#!### shares of ,3 4hs. $%!"##56 each.
The company has 7 shareholders that are individuals with various business
interests and responsibilities.
12
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document:.: 7gan!/at!#nal 7"ect!9e&
The obectives of Eagle Eye Agency (U)Ltd(EEA)?
$. To develop a company whose main goal and vision is to exceed
customers2 expectations. To achieve this core obective we aim toobtain and maintain a uality force. This will be achieved through
provision of training that result in enhanced physical tness and
increased analytical abilities. EEAN&employees will also be trained to
privacy and security policies and protocols that are established by our
clients.
". To integrate information technology and technological tools that are
crucial for EEA to impart eAective services. Jor this reason! EEAwill
have to rely on integrated video surveillance! sensors and coverage of
key areas when they oAer protection services. =eliance on technology
will enable EEAto be more eCcient in its services. 1t will also helpus in
reducing operating costs. Jor example video surveillance might be
helpful in reducing the number of people that EEAneeds to place on
duty.
9. 1n an eAort to keep our clients satised! EEAwill also have to provide
value-added services to our clients. Jor example! EEAmight survey its
client2s premises! identify key weaknesses in security plans and
recommend solutions for these security weaknesses. EEA will also
often oAer uick responses and provide assistance when emergencies!
such as accidents or re! occur. Hther optional services that EEAwilloAer might include carbon monoxide monitoring! support in insurance
coverage! cyber forensics and support during litigation.
%. HAer a suite of specialiBed services that could includeprovision of
personnel with special training in addition to special euipment to
secure airports! chemical plants! football stadiums or hotels. Hther
specialiBed services could also include executive security! special
event security and canine contraband inspections. EEA will make it
one of its obectives to oAer services in these niches to ensure better
business opportunities.
7. JinaliBe &oint-'enture (&') partnership contract with strategic foreign
investor by &anuary "#$
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document>. 1ncrease gross margins in the next four years.
G. +chieve recurring prots of a minimum ,4O $." million byNear 7.
:. 7gan!/at!#nal Vale&
Transparency in all dealings with key stakeholders ommitment to customers
1nnovative attitude to product diversication
ollaborative approach to new markets
:.= Cent Sae#ld!ng Stcte
Tale = C#*any Sae#ld!ng Stcte
3#. Sae#lde Sae& eld 45age6
$. 8io ,ganda td 9!999 99.99:". ;r.3race ;atsiko $!
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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:.@ D#ad Stcte
The 1nternational 1nvestor! in addition to sourcing the capital introduced to
the venture! will also have experience in construction of the new oCce and
training space for the expanded company and also in negotiating private
security contracts with its diverse range of business associates and contactsin ,ganda and elsewhere in *astern +frica.
Eagle Eye Agency (U)Ltd(EEA) will have two directors on the Foard! and
et/a Intenat!#nal L!*!tedwill also be represented by two directors on
the same Foard adding up to four directors.
.0 SERVICE ESCRI8TI73
.1 %eneal Se9!ce e&c!t!#n
EEA (7eat!ngEnt!ty)
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentEagle Eye Agency (U)Ltd(EEA) will provide well trained guards for one or
more of the following purposes?
To guard entrances and screen guests5employees
To monitor clientsP premises with video surveillance euipment
To protect clientsP assets! employees and guests To deter crime with visual presence
To organiBe response in the case of re! evacuation! or other
emergency
To respond to customer and employee health emergencies and
accidents
To eect unwanted customers or trespassers
To liaison with police and city emergency responders
1n addition! the principals of the rm will oAer the following?
4ecurity audits and recommendations for security plans
4upply! sales and installation of sophisticated security technology
(camera systems! etc.)
Eagle Eye Agency (U)Ltd (EEA) will be a licensed! insured! and bonded
business and will oAer both armed and unarmed guards! based on client
needs and budgets. +ll guards will be certied for security work and to carry
rearms.
henever possible! the same guards will be sent consistently to the same
clients. Qowever! substitutes will be necessary from time to time and the
business will ensure that detailed data about the ob is transmitted to
substitute guards on those occasions. Eagle Eye Agency (U)Ltd(EEA) will
build trust with clients as a partner! rather than simply in the specic guard
or guards they grow comfortable with.
3uards will keep in constant communication with their team via portable
two-way radios and with the Eagle Eye Agency (U)Ltd(EEA) oCce (controlroom)! as necessary through mobile phones. The Eagle Eye Agency (U)Ltd
(EEA) control room will be staAed full-time with a rotation of nine call center
personnel who will cover the dispatches. 3uards who encounter criminal
activity will alert EEAthrough the communications center and EEAwill in turn
inform the police authorities. EEA will also provide vehicles in instances
where the specic security needs of some clients reuire vehicle patrol (i.e.!
a facility with several buildings.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document.2 ValeBAdded Se9!ce&
#..1Tec!nical $upport
Eagle Eye Agency (U)Ltd(EEA)provides 1n-house technical support and is
in a to provide new installations on +larms! *lectric Jencing! access controland T'! as well as repairs to existing systems! additions to existing
systems and maintenance agreements on systems.
#..%is& Assessments
Eagle Eye Agency (U)Ltd (EEA)has extensive knowledge in order to
complete a full risk assessment of clients2 premises in order to ensure that
their premises and assets are protected through a proactive process rather
than through a reactive process. Hur solutions are cost-friendly and areexplained in detail as a client is fully aware of his5her risk.
=.0 I3USTRY A3ALYSIS
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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=.1 Dac'g#nd
The business of providing security personnel is steadily thriving in ,ganda
and the market is still wide open. The rise in crime coupled with poor or
delayed response time by local police presents the greatest threats topersonal safety and security in ,ganda.
4ecurity analysts say terrorist attacks and bomb threats create more
business for security businesses as after such events they are called in to
show their presence! which gives the public a sense of safety.
+ccording to the Hverseas 4ecurity +dvisory ouncil! security has become a
concern for many businesses and homeowners! in ,ganda leading to the
growth and expansion of alternative sources of security providers.
1n $EE9! the ,ganda police force divested itself of guard services to
companies and individuals! paving way for the growth of private security
service providers.
;ohammed +libhai! chairman of the @rivate 4ecurity +ssociation says theprivate security industry employs 99!### guards and falls among ,gandaPstop taxpayers.
=.2 Reglat#y ;a*e#'
@4s are regulated under the @olice +ct! $EE%! and the ontrol of @rivate
4ecurity Hrganisations =egulations! $EE>. ,nder section >9($)(a) and section
>%($)(p) the @olice +ct empowers the minister for internal aAairs to make
regulations for the control of @4Hs. The regulations control the establishment
and operations of @4s! but apply only to @4s registered in ,ganda. The +ct
and the regulations are implemented by the police who have designated a
commissioner of police as overseer. @olice activities are overseen by the
minister for internal aAairs.
The ;inistry of 1nternal +Aairs is reviewing the framework to address gaps
and inconsistencies. + /ational =egistration and icensing ommittee has
been proposed to handle the registration! licensing! supervision and control
of @4Hs. The regulation of @4Hs is largely eAective! because the laws set the
minimum criteria for operating a @4H! establish mechanisms for controlling
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentthe sector! and provide for review and cancellation of licences for @4s that
do not meet the legal reuirements.
@olice involvement in the drafting and implementation of laws regulating
@4s is pivotal to the operation of @4s in ,ganda! because of their longexperience in providing security services.
=.: 7l!gat!#n& #- Sec!ty C#*an!e& and te Uganda8#l!ce
@rivate security services are now a reality and @4Hs are recogniBed as
supplementing the work of the police. They are also in many cases the rst
responder to crime who call in the police. The growth of the country2seconomy has fueled the demand by private sector business and homes for
private security services. The demand has been growing and continues to
grow due to a number of factors! including the fact that @4Hs undertake to
compensate for losses that their clients may incur while the contract with the
security company is in force. Fut to safeguard the rights of the clients and
uality of service due to them and also national security concerns! the
government nds it inevitable that the operations and operational standards
of @4Hs be subect to strict regulation! a function that it exercises through
the @olice.
'..1*li+ations o, t!e $ecurit" Companies
The instrument that contains a set of obligations to be fullled by the @4Hs if
they are to remain in business has been circulated to all stakeholders. They
touch on recruitment and management of operational personnel!
management and procurement of rearms and maintenance of uality
operational standards. The @olice on its part is expected to monitor and
maintain the standards of training and recruitment procedures that the @4Hs
are reuired to adhere to.
@4Hs among other things must provide uality service to their clients.
8@s who supervise the operations of @4Hs in their areas must at all
times ensure that the operational staAs of these private organiBations
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentabide to the standard minimum code of conduct that they have signed
on.
+ @4H must ensure that its uniforms are described in a gaBette notice!that its uniform must not resemble that of any government security
force or that of another @4H.
@4Hs must pay the wages and allowances to their employees promptly.
To this end! they must le their monthly salary accounts with the police
to ensure they are complying with this reuirement.
@4Hs are /HT allowed to deduct any money from guards to cater for
the uniforms and other euipment that they use. This transfer of such
cost to employees is strictly forbidden.
The employers must take out appropriate insurance cover for their
employees. @olice is expected to check that all guards are insured dueto the nature of the risks involved in their work.
The @4Hs must obtain and have all the necessary licenses stipulated in
the law before engaging in security operations.
1t is also a reuirement for @4Hs to report to the district 18 oCcer anyinvestigations they may be conducting of a criminal nature! and to give
a nal report at the end of every investigation.
The @4Hs are also reuired to ensure strict observance of human rights
by their employees.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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@4Hs must also keep regular contact with police and to notify police of
any incidents that may reuire specialiBed police services.
@4H must not employ non-,gandans except with the express
permission of the 13@
/o director of a @4H can travel out of country without permission of 13@
+ny staA of a @4H traveling outside the country must be authoriBed by
their ;anaging 8irector! who in turn must report to 13@ staA who have
traveled out of the country.
@4H are reuired to le all particulars of their staA including
ngerprints within two weeks of employment to 13@! and to le
uarterly staA returns.
8S7& ae n#t all#ed t# engag!ng !n det c#llect!#n
@4Hs have to ensure that the training their personnel undergo is only
conducted by in a certied institution by certied instructors.
*very @4H must make a report to 13@ of its operations every 9 months.
'..*li+ations o, t!e Police
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DocumentThe 1nspector 3eneral of @olice is tasked by government to ensure that the
@4Hs provide uality service to clients! use rearms in their custody properly
and keep them safely. The 13@ must also ensure that @4H personnel meet
minimum standards of operational capability and discipline. The =@s and
8@s carry out the day to day functions of overseeing the @4Hs on behalf of
the 13@. *very year! the 13@ must issue an assessment certicate for each@4H in the country.
The 13@ must set standards of training and performance and ensure
that they are adhered to.
1t is the duty of the 13@ to ensure that @4Hs use! store and dispose of
rearms properly. 8@s must check continuously on the maintenance
standards for rearms. -ensure minimal risk to employs of @4Hs.
1t is the 13@ to approve all arms held by every @4H. +ll arms purchases
and importation must follow the procedures spelt out and conrmed by
the 13@ before authoriBation by the minister of international aAairs.
+s a rule! all rearms held by a @4H must be checked every four
months by 13@2s staA.
+ll @4H personnel using rearms must be trained according to
standards set by 13@! and they must be approved! certied and
licensed as individuals. @olice must conrm that any guard carrying arearm is indeed licensed to do so. +ny guard carrying a rearm must
have his rearm license on him at all times that he is carrying an arm.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document The 13@ must ensure that an arms register is kept by every @4H and
that it is updated and that returns on rearms and ammunition are
led every single month.
+ll movement of re arms for deployment or for repair must only be
undertaken under permit issued only by the 13@! 8@ or =@.
I%8 *&t !n&ect e9ey 8S7N& a*#y, a*& and a**n!t!#n
e9ey -# *#nt&.
@olice must ensure that @4H personnel account for use of rearms-
they are only allowed to do so according to the regulations i.e. in self
defence or defence of another person in danger of grave inury or
death! to stop eeing suspect after oAense is committed or to stop
serious threat to lifer if police cannot be called in immediately
1n ensuring that forearms are properly used! a 8@ is empowered to
impound and all guns from a @4H.
@olice must ensure that all @4H employees are vetted
8@s must ensure adherence to government policies on security by all
@4Hs! and inspect on their compliance and report to 13@.
8@ must monitor deployment and training activities in @4Hs
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document 8istrict security ommittees must oversee recruitment by @4Hs! and
keep the 13@ updated on the total number of @4Hs operating in their
district.
The =@ must also carry out an inspection every three months of @4Hs
in the area and submit a report to 13@
The 8@ must report monthly to 13@ on personnel strength of every
@4H operating in their area
8@ must report every month on the number of rearms held by every
@4H and the condition of the arms
8@ must report to 13@ any and all crimes committed by @4H
operational personnel every month.
8@ must report details of the methods of deployment of every @4H to
the 13@.
=. Se9!ce& 8#9!ded y 8SC& !n Uganda
@rivate security companies (@4s) in ,ganda oAer a mix of services
depending on the siBe! scale and market outreach of each company. Fesides
the basic security services such as manned guarding and dog patrols! the
range of services oAered can include other specialties like central station
monitoring! facilities management and satellite tracking depending on the
siBe and complexity of the @4. Qowever! the core services oAered by @4s
in ,ganda often include?
Central station monitorin+-This includes remote site monitoring of
T' and access systemsR alarm monitoring and response service
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentdispatchR satellite tracking systems of vehicles and goods in transitR
and a response vehicle eet of alarm cars.
%aio alarm response ser/ices +ll vehicles are electronicallymonitored for position and statusR armoured response for incidentsR
self-testing digital alarm transmitters euipped with anti-tamper
devicesR and automatic commercial and domestic alarm systems.
Perimeter protection an access s"stemThis includes integrated
and modular control systemsR multiple Boned electric fencesR automatic
vehicular access barriersR acoustic and microphonic cable perimeter
detection systemsR external and internal building security hardeningRand point of sale and cashiers ballistic protection.
0acilities mana+ementThis involves security vetted ancillary and
temporary personnelR background and security vetting servicesR 18
card services and personnel database systemsR buildings and grounds
maintenanceR programmed preventative maintenance schedulingR
environmental control euipment maintenanceR and security! safety
and re procedural training.
Electronic securit" s"stems These include automatic intruder
alarm systems for commercial and residential applicationsR cluster
alarms with area enunciator for townhouse and at complexesR xed
and remote panic button systemsR anti-hiack and integrated security
systemsR access control and closed circuit television surveillance
systemsR structured cabled installations to certied standardsR covert
surveillance euipment servicesR retail security systems and point of
sale monitoringR banking! bureau de change and nancial institution
security systemsR and digital incident recording cameras with integral
data storage.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document 0ire alarm an euipment This involves re surveys and
consultancyR re detection and alarm euipmentR re suppression
euipment! including gas re suppression for computer rooms and
switchgearR sprinkle systems for new installations and retrotsR and re
escape! re door and hand-held appliances.
Cas!2in2transit an cas! ser/icesThese include a fully armoured
vehicle eet with armed crewR cash in transit! patrolling and cash
servicesR overnight vaulting and out of hours collectionR and key
holding services.
$atellite trac&in+ s"stemsThese include a "%-hour manned control
room monitoring installed unitsR capability to monitor and control
vehicle functions in real timeR anti-hiack alert! driver 18 interface!
route monitoring! real-time engine monitoringR logging and reporting of
position and operations transgressions in real time basisR geo fencing!
no-go-area denitionR full eet management reporting systemsR and
asset tracking and investigation applications.
3anne +uarin+ an o+ patrols- These consist of continuous
supervision by radio dispatched mobile patrolsR electronic guard alert
systems and electronic attendance5incident reportingR remote site
security teamsR a diplomatic protection unitR and attack and sniAer
trained dogs and incident response.
=.= Reg!#nal C#*a!n
,ganda has slightly over one hundred security companiesR TanBania %## and
Kenya %!### security companies.
The main attraction of @4Hs is that they undertake compensation in case of
loss.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document1n Kenya! @4Hs are not regulated by a single government authority! but they
also don2t carry rearms.
Traditionally! the image of @4Hs was that of underrated and underpaidguards with low education! low prot motivation and employment of last
resort.
The changing perception of @4Hs has been enhanced as they became large
taxpayers! started attracting talent in the market! hiring international
expertise! investment in high technology and paying better salaries.
=.> Ad9antage& #- te 8!9ate Sec!ty Ind&ty
The main advantage of the privatisation of security is that investment has
boomed because investors are sure of the safety of their investments! owing
to the emergence of cheap security companies.
The second concerns revenue generation for @4 employees and the state.
*mployees have been able to earn income and transform families that wouldotherwise have suAered. The state has generated revenue through taxes
that the @4s remit as service providers and those of their employees! levies
on the importation of rearms (which are higher than those of other imports)
and payments on applications for licences. These fees are stipulated in the
rst schedule of the regulations.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentbecause investors were afraid to expand their ventures because of possible
banditry and other associated evils. Qowever! with the emergency of @4Hs!
where the citiBens pay for their own security! their eAorts are now
concentrated on expanding their investments and acuisitions.
=.@ Se9!ce D&!ne&& Analy&!&
+ccording to the ,ganda @olice! there were over $## security services rms
in the ,ganda in "#$% running 7!### establishments. These security service
rms in ,ganda oAer a variety of security services ranging from guard!
escort! investigations! alarms! surveillance! to consultancy services to
,gandans. The average siBe of a rm was ,3U G## million (,48 "97!###)
revenue per year based on these numbers! meaning that the industry
includes both small and larger companies. There are few barriers to entry! as
long as basic legal reuirements are met! as the capital investment in thebusiness is very low. The industry depends on a supply of labour! often using
retired police oCcers as security guards.
+s security guard services are sold business-to-business! marketing and
advertisement is generally targeted on the markets and industries the
security companies seek to serve. Fusinesses generally search for security
guard providers on the 1nternet or through referrals from other companies
they trust.
=.? C#*et!t!#n and Dy!ng 8atten&
Top players in the industry include %S Sec!ty Se9!ce& (U) L!*!ted!
Saacen Uganda L!*!ted! T!gt Sec!ty! Sec!ty %#! and elta
%#. Quge players provide services for a huge range of markets! including
governments! chemical and petrochemical! colleges and universities!
commercial real estate! nancial institutions! health care facilities!
manufacturing and industrial! residential communities! shopping centers!
and temporary security services.
4maller security companies achieve success based on the expertise and
reputation of their founding managers and the growth of a team with a
similar track record. The continued success of a company depends on client
satisfaction! leading to referrals.
arger institutions and governments may receive several bids for security
contracts! while smaller businesses (such as many that Eagle Eye Agency
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document(U)Ltd(EEA)will target) often prefer to try out security companies and move
on if they do not meet expectations.
The smaller the amount of assets being protected! the more willing a
company will be to risk their security on educated hunches about a security
company without feeling the need to do due diligence on a number ofoptions.
This is the general perception about the security industry in ,ganda?
hile the publicPs perception of the rising crime rate assists revenue! the
most signicant factor which increases the demand for this industryPs
services is a breach of an existing security system! a break-in or a near break
in. The consistent and steady growth in the domestic economic has boosted
demand over the past few years and the market is set to expand evenfurther in the next few years.
>.0 MARETI3% STRATE%Y
The key strategy for Eagle Eye Agency (U)Ltd (EEA) is to build their
operations and marketing around private residential buildings and
commercial premises that are large enough to have permanent! on-site
security needs! but not so large that they can save signicant money by
developing security staA in-house. To achieve this strategy! EEAwill?
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document Train guards well for permanent check-in! patrol! and surveillance
positions.
,se advertising and targeted lists to locate and market to these
customer markets
Jocus specically on guard services and high-level consulting audits!
while outsourcing or referring to vendors for security euipment andsystem needs.
>.1 C#*et!t!9e Edge
Eagle Eye Agency (U)Ltd(EEA)will build a competitive edge through high
levels of customer service and assurance. The company will strive to not be
a broker between clients and contracted security guards! as some security
guard providers become! but instead be a partner in the security and
protection of clientPs assets! with security guards as a maor tool in thatprotection. This strategy will reuire the EEAmanagement team to carefully
audit a clientPs security situation and to work with them on plans to upgrade
and maintain that security. EEAwill continually check in with clients and with
the guards sent to client sites to learn about the challenges they are facing.
>.2 Ma'et!ng Stategy
To reach its target markets of building management companies and large
retail businesses! Eagle Eye Agency (U)Ltd (EEA)will use the following
tactics?
8evelopment of a basic VbrochureV website with services and contact
information.
+dvertising in trade publications read by managers in these two
industries.
Fusiness cards and brochures for the EEAtop management team to
distribute on appointments and while networking with the Kampala-
*ntebbe area business networking groups.
8irect selling work based on purchasing or developing target lists
8irect mail of brochures and letters to these target lists of potential
clients in the Kampala-*ntebbe area.
>.: Sale& Stategy
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document3race and &ohn will be the primary salespeople for Eagle Eye Agency
(U)Ltd (EEA). They will meet with clients at their buildings to perform an
initial consultation and will create proposals for security services based on
the clientPs needs. 3race and &ohn will track sales prospects and clients by
using a client management database system.
3race2s and &ohnPs sales strategies will be to listen carefully to the needs of
the client and to provide assurance through stories of his experience and a
canny understanding of their needs and concerns. hile their proposals may
not be the lowest cost bids a potential client receives! they will follow up with
care and the same personal attention that clients will receive if they move
forward with using Eagle Eye Agency (U)Ltd(EEA).
>. Sale& ;#eca&t
4ecurity guard sales will be recurring. +ssuming a client retention rate of
E#: annually! based on **+Ps track record in the business! total sales will
escalate uickly. 4ales will be a combination of clients reuiring "%5>
coverage and those with only daytime coverage. %#: of sales in dollars are
expected from "%5> clients. 4ales are expected to meet the obective of ,4O
G million in the fourth year (@N 7).
8irect costs of sales consist of supplies specic to each ob! such as uniforms
which must be purchased. ,niform may be a branded **+ uniform! or
contain the customerPs branding to provide the visible presence of security atthe ob site. +dditional sets of uniforms must be purchased by the guards (at
a discount) from the designated uniform provider and laundry and cleaning
of uniforms is the responsibility of the guards as well. &ob supplies will
include materials related to security audits and specic euipment purchases
for a ob as well.
Tale > Sale& ;#eca&t (8Y 2 F 8Y =) !n US
8#"ect Yea 8Y 2 8Y : 8Y 8Y =
Sale& 4ecurity 3uard 4ervices "!$
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentT#tal Sale& 2,00,00
0
,000,00
0
>,000,00
0
?,000,00
0
@.0 78ERATI73S M7EL
@.1 Se9!ce e&c!t!#n
+t EEA! we see ourselves as business partners! not merely service providers.
lient 4erviceis one of the core values of our company. 1t2s what gives us our
cutting edge and ameasurable point of diAerence. Hur Hperations and
;anagement teams are the leadersdriving the overall performance of our
team.
+ll EEAstaA assigned to our client2s sites is fully trained to fulll a vital role
in the servicereuired by our client. They have knowledge of specic security
needs as well as internal andexternal risks within a company.
Hn investigation of discussions! we recommend conducting a detailed risk
analysis at thecustomer site. This will enable us to assess whether all areas
of potential risk have beenidentied! whether the manpower allocation is
suCcient and whether any additional!integrated euipment or services are
reuired! which will enable us to present the client with a decisive solution.
@rior to commencing our service! we will liaise with the client to identify and
discussindividual needs. These will be incorporated into comprehensive! sitespecic procedures.These site procedures are laid out in a standard format
and pre commencement training isdone with our security oCcers during a
site induction.
This 4H@ (4tandard Hperating @rocedure) remains in the security oCce on
site and the oCcer2s receive feedback to ensurethey are complying with their
specic duties. Hur supervisory and operational managementteams monitor
ongoing compliance with these procedures.
8enal!&ed Se9!ce
EEAhas made a conscious and deliberate decision at 4enior ;anagement
level! to provide hands on personaliBed service through our 4ervice and
Hperations ;anagement which is uniue to EEAand proving to be the key to
success in managing sites eAectively. There is a tendency within the industry
for service providers to grow! while the service levels tend to wane. This is
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Documentoften due to the sheer number of personnel involved! and not having easy
access to the decision makers within the organiBation.
@.2 8#&t!ng #- Sec!ty 7Oce&
+ll security oCcers will be posted according to the computerised W*asy
=osterX system. Thisallocates guards their positions and shift times! at the
beginning of each working month. Theguards are given their roster a week
before the end of each month! so as to avoidcomplications and to make
amendments where necessary. The security oCcer2s leave and therelievers
for the specic sites are taken into account in this roster.
1n our experience! self-posting is more eAective! as it produces a guard withimproved moraleand integrity! due to easy access to his family.
4hould a guard not register within the reuired time frame! the control room
is notied and avehicle within the area! transports relievers to the site to ll
the position.
@.: R#tat!#n #- Sec!ty 7Oce&
=otation of guards can be discussed if a renewal process is reuired! whereby
the guards arerotated as agreed. Qowever! this policy may diAer on siteswhere a fair degree of productknowledge is reuired by the security oCcer to
fulll his ob description. 1n certain cases!clients would prefer the existing
complement to remain! until further notication.
@. %ad M#n!t#!ng
The guard monitoring is managed by EEAinternally. lients will be able to
have access to all weeklypatrols reports through our company website.
@.= ;!eld Manage&
EEAhas a policy of Jield ;anagers who operate "%hrs a day > days a week
which ensuresthat each site is visited at least once in a "%hr period by a
;anager. These Jield managers are in direct contact with our on-site control
room to ensure that any issues reported by sites arereported directly to the
managers on duty and that the problem is sorted out timeously
andprofessionally. +ll operational issues on a site are handled directly by the33
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentJield ;anagers! be itday or night and comprehensive reports as to these
issues and the outcome have to besupplied to the Hperations ;anager on a
daily basis.
@.> 7eat!#nal C#nt#l Mea&e&
These disciplines are applied on your site on a monthly basis! to ensure
eAective control andmanagement of the site. Hnce these measures have
been implemented! they will bemaintained and reported on
Tale @ 7eat!#nal C#nt#l Mea&e&
RE87RTS
Inc!dent Re#t& +n original copy of the incident report is forwardedto the client. These reports may also include
recommendations for security improvements by
the liaison oCcer.
Standad 7eat!ng
8#cede
The 4tandard Hperating @rocedure will contain?
ontract 1nformation
*mergency @rocedures
3eneral 4ite @rocedures
4pecic 4ite 1nstructions
+nnexure e.g. 4ignature 4pecimens! Key
ist! 4ite @lan etc
C73TRACTMAI3TE3A3CE Cl!ent M#ntly
Meet!ng&
+ scheduled client meeting will take place where
4H@ and 4ervice evel 1mprovement log will be
discussed
Se9!y V!&!t&
Rec#d
+ record is kept of all supervisory visits! which is
recorded in the Hccurrence Fook (HF). The
supervisors will visit the site at least once per
shift! and they are responsible for the on-going
training of the guards to avoid complacency! as
well as completing a daily check list on site.and 79e
In&tct!#n&
4pecic instructions to be carried over from
dayshift to nightshift will be recorded in the
Hccurrence Fook. 1t is the 4ite ;anagers 0
4upervisors responsibility to ensure that they are
carried out.#c*entay
C#nt#l&
+ sample of all documents are compiled! along
with the authoriBed signatures for the guard to
make the necessary comparisons e.g.?
3ate @asses
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document +uthoriBing signatures
18 Tags for staA etc
C
73TRACTACCE8TA3CEH
STARTBU8
R#ll 7t 8lan The agreed start-up date of the contract willdetermine the roll out schedule. + start up lead-
time of 9 weeks is preferred to ensure that the
contract commences with the optimum Yuality of
4ervice and eCciency. 1t will include?
;anpower 0 Training
1n-house @rocedures
8raft 4tandard operating procedures (4H@)
+pproved- 4tandard operating procedures
(4H@)
4ite *uipment 0 4tationary
Man#e Select!#n Hur selection procedures include an initialinterview and the applicant2s successdepends on
the satisfactory completion of the following?
+n interview
=eference checks
+ crime-free record
Ta!n!ng 1n addition to the normal 4ecurity HCcers Foard(4HF) reuirements! the guards are trained to
meet the specic reuirements of their individual
&ob 8escriptions and 4tandard Hperating
@rocedures (4H@).
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Document
?.0 TRAI3I3% H STA;; EVEL78ME3T
?.1 8eBE*l#y*ent C#nt#l&
Hne of the biggest problems facing the security industry is the low level of
entry for securityoCcers. Therefore the potential collusion factor is on the
increase. Jor this reason we believein subecting all applicants to the strictestform of pre-screening thereby minimiBing thepotential collusion factor.
Jollowing our policy of transparency! if the lient so chooses! he may be
involved in theselection procedure of the security oCcers for the site. e
nd this system enhances therelationship between the client and the
security oCcers.
8epending on the reuirements of the position! specic tests can be
conducted to identifycertain skills of an individual needed for the position.
1ndividual interview
ritten consent from the applicant that he5she voluntary consents to
take part in the assessment process.
riminal record check at the 118 riminal =ecord entre of the ,ganda
@olice Jorce or the +frican country! if they have a criminal record
centre.
?.2 Ta!n!ng
e believe that training is the cornerstone of our service delivery as it not
only improves skills!but also promotes healthy interaction which builds and
motivates the entire staA complementin a competent pro-active unit.
Training of our personnel is as important as the selection process and is
ongoing. The Jield;anagers are responsible for the initial 4H@ training of new
4ecurity HCcers on a site. Theyare also responsible for the ongoing training
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentof guards to prevent complacency and to ensurethat they perform in line
with their 4H@2s! and ob descriptions so as to provide continuity inservice.
Hur Hn-site Trainer will continue with on-the-ob training! by means of mini-
lectures coveringtopics like?
8iscipline and 8ress ode
@ublic relations and telephone procedures
8uties towards clients and other employees
The Hn-4ite Trainer will also conduct ongoing assessments of staA! to
determine any furthertraining reuirements.
;onthly planning will be done in conunction with the client to establish a
training program toimprove the skills of the security oCcers.
?.: 8#*#t!#n -#* P!t!n
Eagle Eye Agency (U)Ltd (EEA)engages in a strict internal promotion
policy! advancing existing loyal employees.4hould employees show
commitment! competence! and ability! we provide them with theopportunity
and means to advance into management positions within the company. This
enables EEA to provide our lientPs with guards that have a proven track
record within ourorganiBation! as well as within the security industry.
?. Mann!ng #- Tele#ne& a-te #&
+ll security oCcers are trained in general etiuette during their diploma
course. @art of the general etiuette training is the answering of telephones
as reuired by the client. Qowever! they would be specically trained up to
meet your particular standards.
?.= yg!ene Standad&
Fasic hygiene maintenance is included in the training curriculum of the
guards! and is monitored along with the guards2 dress code as part of the;onthly 4ite +ssessment. 3uardrooms must remain tidy at all times! with all
the necessary documentation led correctly. e believe that the image of
Eagle Eye Agency (U)Ltd (EEA)is reected not only in our uniforms! but
also in the presentation of our guardrooms.
?.> 7ccat!#nal ealt and Sa-ety En9!#n*ent (7S)
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentQealth! 4afety and *nvironmental issues are part of the many corporate
responsibilities thatwe! as the *mployer! acknowledge. e accept that it is
part of the total function embracingour many responsibilities.
Eagle Eye Agency (U)Ltdis committed to provide and maintain a working
environment that is safe and provides for the health and safety of people atwork! as dened by the Uganda 7S Act, 200>in particular! in terms of
Sect!#n 1:.
The identication of haBards that are attached to any work which is
performed! produced!processed! used! handled! stored or transported! and
any plant or machinery which is used inour business.
The provision of such information! instructions! training and supervision as
may be necessaryto ensure every employee is conversant with the haBardsto his health and safety attached toany work he5she has to perform.
The safe provision and maintenance of systems of work! plant and
machinery.
The elimination or mitigation of any haBard or potential haBard to the
safety or healthof all our employees.
The compliance of the Uganda 7S Act, 200>by all employees.
The enforcing of such measures as may be necessary in the interest of
health and safety. The informing of all employees regarding the scope of their authority.
e are committed to the appointment and active participation of all levels of
management in the Qealth! 4afety and *nvironmental @rogram. 1n terms of
Sect!#n :=of the +ct! allemployees are compelled to assume responsibility
for their own safety as well as otherswhilst at work. 1n order to attain this! we
believe that training is an essential to creating ahealthy and safe workplace.
?.@ P#' S'!ll& 8lan
4kills in any organiBation as we know are critical! Eagle Eye Agency (U)Ltd
(EEA)complies with the ,@4+ work skills plans which are submitted every
year and are dedicated to internal and external training throughout the
year !and continually identify areas where we can better our staA skills which
are benecial to you as a client. Training and employment euity is carried
out in conunction with the Training and *uity committee in order to identify
our needs and meet our targets.
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Document
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DocumentThe Foard2s orporate 3overnance ommittee is also responsible for
considering matters of corporate social responsibility and matters of
signicance in areas related to corporate public aAairs and the company
employees and shareholders.
The Foard2s ob should be to create and maintain a structure that will ensureharmony and cooperation between management and the employees in
pursuing the goals and obectives of the organiBation rather than simply
rubber-stamping the actions of management.
The Foard2s +udit ommittee will have two fundamental responsibilitiesR
internally it will oversee the annual external audit to ensure the accuracy and
integrity of the nancial statements as reuiredby legislation. 1t will also
ensure that there are no breakdowns in corporate governance rules and
procedures! including the rules of ethical conduct and internal control. The+udit ommittee would also be the practical monitor collecting information
regarding corporate misconduct and encouraging those with such
information to come forward.
;!ge 2 8##&ed %#9enance Stcte
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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The paramount duty of the Foard of 8irectors is to select a hief *xecutive
HCcer (*H) and to oversee the *H and other senior management staA in
the proper and ethical operation of the company.
The Foard would identify! and periodically update the ualities andcharacteristics necessary for an eAective *H of the company. ith these
principles in mind! the Foard should periodically monitor and review the
development and progression of potential internal candidates against these
standards.
The *H will be in-charge of the day-to-day management of operations and
will be responsible for ensuring that the company and management
functions are organiBed! run and developed in accordance with the law!
+rticles of +ssociation and decisions taken by the Foard! and the +nnual3eneral ;eeting of the 4hareholders.
The management structure! presented in ;!ge :, comprises of various
departments including security service operations management!
occupational health and safety management! human resource0
administration! nance! marketing 0 sales! and eld staA.
The structure is characteriBed by clear assignment of responsibilities as well
as a reduced number of interfaces.
The selected *H will be responsible for delivering policy and performance
for customers! society! staA! suppliers and the business.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentThe Hperations ;anager (H;) is responsible for protecting the
clients2workforce! visitors and physical assets against theft or damage. 1n
doing so! the H; hires ualied mid-level security supervisors and sees to it
that guards are deployed eAectively in a client2s premises. The H; also
develops and enforces security policies that can enhance the safety of
company employees and visitors! design emergency response procedures!manage the security budget and ensure eCcient utiliBation of security
personnel. 1n controlling the security budget! the Hperations ;anager also
allocates funds to such activities as training security personnel and
maintenance of electronic security and alarm systems. The H; also
maintains professional relationships with manufacturers and suppliers of
security euipment and provides support to law enforcement agencies
during investigations of security incidents.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document;!nance eat*ent. The personnel reuired will include a Sen!#
;!nance Manageassisted by Acc#ntant&and A&&!&tant Acc#ntant&.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document Act!#n EEA develops their personnel in order to improve their
eCciency and overall performance on client2s sites.
E9alat!#n EEAN&investment in its personnel is directly proportional
to their delivery of service.
Eye Agency (U)Ltdregards our personnel as our most important resource
and is dedicated to thedevelopment and empowerment of all our personnel
through the alignment ourpersonnel and organiBational goals.
Targets are set for a ve year period! which are monitored! measured!
reviewed andadusted annually! taking ever changing business
circumstances into account. Thecompany obligates itself to focus more
attention on the short term rather than on thelong term. Targets are based
on the anticipated staA turnover and growth in thefollowing categories?
4enior ;anagement. ;iddle ;anagement.
&unior ;anagement.
+dministrative 4taA.
4upervisory 4taA
4ecurity HCcers.
1t is important for the company to ensure that disadvantaged groups!
irrespective of raceand gender are euitably represented across all
categories. 1f necessary! policies andprocedures regarding recruitment and
selection criteria! and training and developmentprocedures are reviewed! aswell as performance.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentHur personnel are fully euipped with uniforms that are suitable to the
lient2s environmentRi.e.? corporate clothing! protective clothing! batons!
torches! stationery etc.! all of whichare included in the monthly charge.
e have always viewed that our security oCcers! as the lient2s front line
image and thereforethey reect the image of our lient. Jor this reason it isessential that they are correctlyattired at all times.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document$ 4enior +dmin. ;anager $ !"##" Quman =esource
HCcer
$ %## %!G##
9 +dmin. +ssistant $ %## %!G##% /ational Hps
oordinator
$ !"##
7 Jinance 0 +ccts 4taA 7 "!### "%!###< =eception " 7##
+U3I7R LEVEL H ;IEL 8ERS733EL (LAD7UR)
S.
3#.
e&!gnat!#n 3#. #-
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(US)
Annal
Salay
(US)
$ Jield ;anagers 7 "!7## 9#!###" 1nspectors $# %!### %G!###
9 4upervisors "# "!###% =espond HCcers $7 9!### 9"#!###> ontrol =oom
Hperators
E $!97# $
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document3#. E*l#yee& Salay
(US)
Salay
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$ 4enior +dmin. ;anager $ !7
+U3I7R LEVEL H ;IEL 8ERS733EL (LAD7UR)
S.
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e&!gnat!#n 3#. #-
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Salay
(US)
$ Jield ;anagers G %!"## 7#!%##" 1nspectors $< "# G#!7< 99!#>7" 3eneral ;anager $ "!"#7 "
9 Hperations ;anager $ $!G>% ""!%E$% 4ales 0 ;arketing
;anager
$
$!
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentMIBLEVEL MA3A%EME3T
S.
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Hperators E $!%GG $>!G=? 21@,>? 2,>01?=THsZ? =ecruitment and Training HCcersT7TAL A33UAL 8AYR7LL 2,?:0,==< Jinance ;anager $ $!>9< "#!G9>> HQ4Z ;anager $ $!>9< "#!G9>
49
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document T7TAL @ 1,12: 1>
HQ4Z? Hccupational Qealth and 4afety ;anagerMIBLEVEL MA3A%EME3T
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> ontrol =oomHperators E $!77%
T7TAL 2,20: :02,0?2 :,>2,
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document e assume that the ,gandan economy grows at an average rate of
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate DocumentTale
%!"7"!9
$7
%!%
%!E""!7G
G!9
%>
"!
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Document10.2 Dea'Be9en Analy&!&
The break-even analysis establishes a relationship between operation costs
and revenues. 1t indicates the level at which costs and revenue are in
euilibrium. To this end! the break-even point of the proect including cost of
nance when it starts to operate at full capacity (Near 7) is estimated byusing income statement proection.
The proect2s commercial break-even level (protability break-even) in Near 7
is calculated below?
Tale 10 Dea'BE9en Analy&!& !n 8#"ect Yea = (In US)
Ite*& Va!ale
C#&t
;!ed C#&t T#tal C#&t
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osts $GG!>##
Freak-even 4ales 6 E%%!>%< 6 E%%!>%< E%%!>%: 6
deployment basisR deployment of $!### armed security guards on "%5> JT*
deployment basis in Near 9R and deployment of $!7## armed security guardson "%5> JT* deployment basis in Near %. These numbers are feasible.
10.= 8#"ect In9e&t*ent C#&t Stcte
The estimated total capital investment cost of the proposed expansion and
scale-up of theEagle Eye Agency (U)Ltd(EEA)private security business is
put at US2,000,000. Hut of this total capital investment cost!
US:,=2
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
Documentused to facilitate essential start-up costs including payments for guards2
uniforms! logistics and other miscellaneous items worth US 10:,2R
payments for pre-operational expenses worth US 20,0??R and an initial
working capital provisional budget worth US >!E%$ # >>!E%$ 9.E#:
7 HCce *uipment I J0J $7!### # $7!### #.>7:
SBT#tal ad C#&t& 1,=22,:,=2< 1,@?>,
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@1
2>:,=2< 2,000,0
00
100.005
10.> C#&t #- Sale&
6? ocal urrency7J? Joreign urrency8Tt? Total
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
DocumentThe calculation of direct cost of sales for the $#-year nancial analysis model
of Eagle Eye Agency (U)Ltd(EEA)private security businessconsolidates the
payroll for the senior management! mid-level management! as well as the
unior management level and eld personnel that detailed in Tale ?B1 t# ?B
Manage*ent and StaQ C#&t&on pages 99 9> of this business plan.
8irect cost of sales also includes assessment of social security to /44J thatare $7: of the total year-on-year payroll package to the company2s
workforce.
10.@ ;!nanc!al 8e-#*ance
4ummarised income and expenditure forecasts have been compiled and are
set out in Scedle& 0=,07: for plant and machinery used in
the operations situated outside the maor cities) and "#: on industrial
buildings.
The eAect of these allowances will not aAect the forecast protability
reected in the nancial tasks presented but will have a favourable eAect on
the cash ows in the early years of the operation.
10.? Da&!& #- 8eaat!#n
The generation of cash is crucial in sustaining any business! but for the
purposes of this initial study the forecast prot and loss account have been
prepared on the cash basis of accounting.
Jor the purposes of illustration all receipts and payments have been reected
on a WcashX basis.
10.< Te Ve!cle
+s anservices sector business venture of a high prole! it is imperative that
the expanded**+ private security rm employs the most transparent! ethical
and responsible manager to run the business.
To this end! we would suggest the following governance mechanisms? -
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate
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+ small but eCcient Foard of 8irectors be appointed to guide and control the
company. Hnly people who have the necessary time to devote to the
business should be considered.
4ound accounting and internal controls to be followed.
Fy running a business through a company the most eCcient tax mechanism
can be planned and staA can be remunerated and employed on an
incentives basis.
10.10 Te Acc#nt!ng Sy&te* and ;!nanc!al C#nt#l
+ computerised accounting package will be acuired in order that the
nancial condition of the business can be regularly monitored.
We see control over expenditure as a most important issue. The following
methods of achieving sound nancial control will be implemented.
+nnual operating budget to be approved.
;onthly management accounts to be prepared on a timely basis and any
capital expenditure and all maor running expenditures will have to be
approved by the Foard.
+udit shall by a reputable rm of auditors with expertise in the industry thatcan oAer business solutions.
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EAGLE EYE AGENCY (U) LTD. Business Plan Corporate DocumentTale 12 S**ay #- ;!nanc!al 8#"ect!#n& (In US$)
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